“Excellent service. iPhone 13 was graded as good was pleasantly surprised when I received the delivery as the unit was in excellent condition came with a brand new Apple charger cable too. đ”
“This is the 3rd time I've used Smart Cellular and once again they have been great. Shopped around for the best priced refurbished i-phone 15 and they came out on top. Decent price and speedy delivery! Bought an 'excellent condition' phone. There are a few small scratches on the screen but nothing too bad.
Would certainly use them again.”
“Bought a iPhone 13 in pristine condition for my son for Christmas, I am delighted with the quality, you would never know that it wasnât brand new! Communication was great from the point of ordering to delivery.”
“After searching for a refurbished iphone12, I came across Smart Celluar and their offers, via internet.
Having seen the phone I wanted, at a very good price, I thought Iâd give them a try.
Ordered the colour I wanted and was kept informed of the progress of despatch and delivery.
The phone arrived on time, well packaged, with lightening lead and sim tool and is covered by 12 month warranty
On opening it looked brand new, difficult to find any noticeable marks and am extremely pleased, that its condition matched the advert.
Only time will tell, but having had a refurbished 6s some years ago, I am hopeful that this will give good service”
“I ordered an iphone advertised at âpristineâ condition but it turned out it had a large scratch at the front top corner which was very visible. A pristine phone should look like its brand new. I complained via email to customer services and asked for the iphone to be downgraded to âexcellentâ condition rather than âpristineâ and be given a partial refund. I deemed this to be fair for the state of the phone. I was ignored despite multiple emails for over a month. As a customer I do not appreciate being ignored. I decided to leave two stars for this experience instead of one because there are no issues with the phone function, simply the appearance.”
Dear Valued Customer,
Thank you for the great 4-star review! We're delighted to hear that you were happy with the quick delivery and the overall process.
Your feedback is important to us, and we appreciate your kind words. If thereâs anything more we can do to enhance your experience, please feel free to reach out!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your 4-star review! We appreciate your feedback regarding the price and the condition of the phone. We're glad to hear that it met your expectations.
We understand that battery life is crucial, and we'll certainly take your comments into consideration as we strive to enhance our offerings. If there's anything else we can assist you with, please don't hesitate to reach out!
Best regards,
The Smart Cellular Team
“Purchased 2 items at same time unfortunately still havenât got the other but was happy with my first package and how quick it came didnât understand why they didnât get sent together. But still waiting and hope it arrives soon
Thanks”
Dear Valued Customer,
Thank you for your thoughtful 5-star review! Weâre thrilled to hear that you were happy with the first package and that it arrived quickly.
We apologize for the inconvenience caused by the two separate shipments. Rest assured, we are doing our best to ensure that your remaining item reaches you soon. If you have any further questions or need assistance, please donât hesitate to contact us!
Best regards,
The Smart Cellular Team
Dear Mohsin,
Thank you so much for your A+ review! We are thrilled to hear that you received the best service from us. Your satisfaction is our top priority, and your kind words motivate us to keep delivering excellent service.
If thereâs anything else we can assist you with, please feel free to reach out!
Best regards,
The Smart Cellular Team
“I ordered two iPhones at great prices. Both arrived on good time as described in perfect condition. However neither phone arrived with the ordered accessories, but the customer service was good in terms of refunding.”
Dear Valued Customer,
Thank you for your 4-star review! We're pleased to hear that both iPhones arrived on time and in perfect condition.
We apologize for the inconvenience regarding the missing accessories. It's great to know that our customer service was able to assist you with the refund. Your feedback is invaluable in helping us improve our service, so please donât hesitate to reach out if thereâs anything more we can do for you.
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for the fantastic 5-star review! We're delighted to hear that you found our ordering process easy, and that your product arrived quickly and as described.
It's great to know that you appreciate the quality and our customer service as well. Your satisfaction is our top priority! If you need any assistance or have further questions, please feel free to reach out.
Best regards,
The Smart Cellular Team
Dear Lindsay,
Thank you for your fantastic 5-star review! Weâre absolutely delighted to hear that youâre incredibly happy with your phone and found excellent value for money.
Our team is committed to providing outstanding customer service, and it's wonderful to know that you experienced quick delivery. If there's anything more we can do to assist you, please feel free to reach out!
Best regards,
The Smart Cellular Team
Dear Katrina,
Thank you for your fantastic 5-star review! Weâre so pleased to hear that youâre enjoying your new phone and that it met your expectations as described.
Your satisfaction is our priority, and itâs wonderful to know we could deliver a positive experience. If you need any further assistance or have questions, feel free to reach out!
Best regards,
The Smart Cellular Team
“Initially I was very happy with the updates on my order but then I started being told that my order would be despatch by the end of next week. This came and went several times, and then no feedback or response to any of my emailsâŚjust ignored. This made me very worried that I wouldnât received my daughterâs Christmas present. I rang and left voicemails but still no update. I was that worried that I thought I may have been scammed and contacted my credit card company to start proceedings. Only when I emailed/left a voicemail informing them of what I had had to do was I told that my ordered had actually been despatched! It then turned up by the end of that day on a recorded service with Royal Mail!
Too worrying for me to ever consider buying from them again.”
Dear Valued Customer,
Thank you so much for your wonderful 5-star review! Weâre delighted to hear that youâre enjoying your phone and that it arrived as described.
We appreciate your understanding regarding the delivery time and are glad to know that your worries about our service were alleviated. Your feedback means a lot to us, and we're here to assist you with anything you may need in the future!
Best regards,
The Smart Cellular Team
Posted 1 year ago
Dear Valued Customer,
Thank you for your fantastic 5-star review! We're glad to hear that you love the phone and that it met your expectations, despite the slight delay in delivery.
We appreciate your understanding regarding the shipping timeline and are pleased to know that your experience with our service was positive. If you have any questions or need further assistance, please feel free to reach out!
Best regards,
The Smart Cellular Team
