“The used iphone 13 I ordered arrive well packaged and very promptly. The phone is exactly as described and in unmarked pristine condition. For all intents and purposes it is a new phone. I am delighted with the phone and with the service. I cannot recommend highly enough.”
Hello,
Thank you so much for your wonderful feedback, PRK! We’re thrilled to hear that your experience with us met your expectations. It’s great to know that your iPhone 13 arrived quickly and in perfect condition, exactly as described.
We take pride in ensuring our products meet the highest standards, and it’s always encouraging to hear that our customers are happy with their purchases. Knowing that you are delighted with both the phone and the service means a lot to us, and your recommendation is greatly appreciated!
If you need any further assistance, we’re here to help.
Best regards,
The Smart Cellular Team
“Initially, my order was not delivered until I had written after 8 days. I was then told it would arrive after I would have left for my holiday. By some miracle another department s ent an email to say the order was being fulfilled the next day, after I had asked to cancel the order.
I accepted the phone when it arrived, but in the four days I had it the b1attery ran outby the middle of the day although it said fully charged in the morning after being charged all night. I eventually contacted Smart Cellular saying I was returning the phone as it was not the standard I had been led to expect. I am still waiting for the refund which I am told takes up to 10 days. Why?
Not a company I would deal with again”
Thank you for your feedback, Peter. We’re sorry to hear about your experience with the delayed delivery and battery issue. We understand your frustration and are working to improve our processes. Refunds do take up to 10 days due to standard banking procedures, but we’ll ensure this is processed as quickly as possible.
Best regards,
The Smart Cellular Team
“I was a bit worried about buying a reconditioned phone and it was still a lot of money. I ordered an iPhone which was in excellent condition. Ordering was simple and my phone was dispatched promptly. It arrived within a few days and was indeed, in excellent condition. And also with an 18 month warranty. I would highly recommend!”
“I bought my S22+, it said good condition but it is like brand new, no marks whatsoever. Perfect !
Quick delivery within 2 days.
I am delighted with my purchase.
Thankyou”
“Purchased phone wasn’t delivered on time as promised. It was then dispatched despite of the refund already being requested. Luckily money now refunded back to my account.”
“Purchased an iphone 11 for my wife, opted for the pristine condition model, and pristine it certainly is! It was delivered quickly and was very well packaged to protect it. I will always buy phones this way in future. Wife and me both very happy.”
“Very difficult to get hold of someone to email back or vitually impossible to get through to someone through the phone. Left plenty of messages but so far no contact. However I was worried as when it says you accept PayPal but when I went to pay this option wasn’t available. I have now received my phone but hope there will be no issue with as I said previously it is soooo hard to get hold of you. The reason I went ahead with the sale is because I was so happy with my phone the last time I purchased from you and actually spoke to a human. This was about two years ago.”
“Best price on the market for a refurbished phone. Looks like new, in immaculate condition, seems to work fine, but it’s a Christmas present so haven’t tested everything fully yet, but my daughter will be extremely happy!”
“The process of ordering was very easy and straightforward. I ordered a pristine remodelled iPhone 12 and I wouldnt say it looks brand new, but it works perfectly fine.”
“It was a great experience shopping with smart cellular. The iPhone 12 looks great, there is a small visible mark on one side which I wasn’t expecting having ordered an excellent condition, also the iPhone gift box bought as extra was an iPhone 11 instead of iPhone 12, hence the 4 star review. After sales support was great, swift responses on both chat and email. The delivery time was great arrived when I needed this as this was a birthday gift. Overall, great experience and I will definitely shop again and recommend to others.”
“Abysmal service, delays, fobbing off, failed to refund then claimed I was in receipt of a repayment which was untrue. Finally sent a phone that I didn’t want AFTER being told this and asked me to review their service. Well, here it is folks, DO NOT USE THIS COMPANY!!”
“I cancelled the order as the delivery time was too long. One week after the cancellation, I received an email to say that the order has been dispatched. I have made contact with them to find a resolution but they have not replied. DO NOT BUY FROM THIS COMPANY!”
“Great price great site. Quick delivery but have had problems with the phone. The phone keeps freezing when using and in FaceTime. Have contacted customer service they were very quick to reply and I am now sending the phone back to swap for another.”
“Quick Delivery- Description of the iphone 12 was ‘Spot On’ Pristine Quality as Smart Cellular advertised. Used Smart Cellular before and yet again they have Not disappointed.”
“I ordered and paid for a red iphone, a genuine apple headphones and USB charger however, I received a black iPhone with no headphones or USB charger. Very disappointed.
I have notified this company of this and they have responded by asking me to leave a review, and to follow a link to claim some free ear pods. No mention of the items nit sent or the fact the iPhone I received was totally the wrong colour.”
“I’m very happy with the product I received although it took it time due to delays I couldn’t be more happy. The product is absolutely amazing brand new, works properly fine. Thank you so much, I highly recommend anyone who’s looking to buy a phone. Thank you”
