Dear Peter,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you are impressed with the great quality of the phones you received. Providing high-quality products is our top priority, and we are delighted that we have met your expectations.
Once again, thank you for choosing Smart Cellular. We hope to continue delivering exceptional service and products to you in the future.
Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that our service has met your expectations.
At Smart Cellular, we strive to offer our valued customers great price and exceptional service. It's wonderful to know that we have succeeded in delivering on these aspects. Your satisfaction is of utmost importance to us, and we will continue working hard to maintain the high quality you deserve.
Once again, we appreciate your feedback and look forward to serving you in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
“Sold my phone to them
They are such a big liars they first of all there website said they gonna pay me (£622)and I accepted that and dispatched my phone to them and when they received they said me that they gonna pay (£405) because your condition is not good and my phone condition was above than their requirements and when I asked them they started increasing (£10) in every mail thinks it’s a joke and then I said to them that I don’t want to sale you can send my phone back and nobody is answering my emails”
We want to assure you that our grading process is thorough and intended to be fair and transparent. We understand that the condition of a device can be subjective, and we are committed to ensuring our customers are satisfied with our evaluations. If a device does not meet the initially quoted condition, we are open to regrading it. We encourage customers to request pictures of their devices if there are any discrepancies in the assessment, and we are more than willing to provide these.
Thank you so much Habib for your 5 star rating of Smart Cellular! We are thrilled to hear that this is your second purchase from Smart Cellular and that you are pleased with our service and quality product. We will be sure to pass your words along to Connor from customer service!
Thank you so much for your 5-star rating of Smart Cellular! We really appreciate your kind words and are delighted that you had a positive experience with our customer services team. We are so pleased to hear that your representative was patient and helpful when you called to check on your order. Thank you for taking the time to let us know about your experience with us. We value your feedback!
Dear Samuel,Thank you so much for taking the time to rate Smart Cellular with 4 stars! We greatly appreciate your feedback and are thrilled to hear that you found our website very easy to use. We strive to provide fast service and good communication to ensure a seamless experience for our customers.
We are also delighted to know that our payment instalment options proved to be helpful for you. Our aim is to make the purchasing process as convenient and flexible as possible.
Once again, thank you for choosing Smart Cellular and for sharing your positive experience with us. We look forward to serving you again in the future!
Best regards,
Smart Cellular Customer Support
“Purchased a phone in mid November and it's still not delivered in mid December, I have missed my sons birthday and there's no contact from Smart Cellular. They have my money and I have no phone. One phone number does not work, the other never gets answered. They do not reply to emails and the chat bot just offers for you to play a game. I will be approaching trading standards if someone does not reply very soon.”
Dear Claire,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate your openness and honesty.
First and foremost, please accept our sincerest apologies for the inconveniences you have faced due to the delayed delivery of your purchased phone. We understand how important it was for you to have it in time for your son's birthday, and we deeply regret missing that deadline.
We are truly sorry for the lack of communication you have experienced and for the difficulties in reaching us. It is completely unacceptable that our phone numbers have not been working and emails have gone unanswered. We are also disappointed that our chat bot has not been providing the appropriate assistance.
Please know that we take your concerns very seriously, and we are committed to making things right for you. We would greatly appreciate it if you could provide us with your order details and any further information about the issues you encountered, so that we can take immediate action to resolve them.
Once again, we sincerely apologize for the inconvenience and frustration caused. Rest assured, we will do everything in our power to rectify the situation and ensure a better experience for you in the future.
Please let us know how we can make things better for you. Your feedback is invaluable in helping us improve our services.
Thank you once again, Claire, for bringing these matters to our attention.
Best regards,
Customer Support Team
Thank you for your 5-star rating of Smart Cellular! We are ecstatic to hear that your phone came as described in pristine condition and that you received great service! We strive to provide all of our customers with the best mobile experience possible. Thank you for your feedback!
Dear Dmitri,Thank you so much for taking the time to provide us with your feedback about Smart Cellular. We greatly appreciate your effort to let us know about your experience, and we apologize for the inconvenience you have faced.
We sincerely apologize for the issues you have encountered, including the non-existent customer service, the undelivered item, and the ongoing PayPal case. This is certainly not the kind of service we strive to provide our customers, and we genuinely regret any frustration this has caused you.
We want to make things right and improve our service. We value your opinion and would greatly appreciate any suggestions or ideas you may have on how we can enhance our customer experience. Your feedback is incredibly valuable to us, as we continuously strive to better serve our customers.
Once again, thank you for bringing this to our attention. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to let us know. We genuinely hope to restore your trust in us and make your future experiences with Smart Cellular hassle-free.
Best regards,
Smart Cellular Customer Support Team
“This is the third time I have purchased from Smart Cellular and again you have not disappointed. Recently ordered an Iphone 11 (pristine condition) and I am very happy with the product.”
Dear Claire,Thank you so much for your outstanding 5-star rating and for choosing Smart Cellular once again. We are thrilled to hear that we have exceeded your expectations yet again.
Your support means the world to us, and we truly appreciate your loyalty. We are glad to hear that you are delighted with your recent purchase of the iPhone 11 in pristine condition.
We are committed to providing our customers with the highest quality products and excellent service, and reviews like yours reinforce that we are on the right track.
Thank you once again for your kind words and for being a valued customer. We look forward to serving you in the future.
Best regards,
Smart Cellular Team
Thank you so much for your glowing 5-star rating, Jade! We truly appreciate your kind words and we're thrilled to hear that you had a wonderful experience with our customer service. We strive to provide fast and easy service to all our valued customers like you. It's fantastic to know that you are satisfied with our services! Wishing you a merry Christmas and we hope our products serve as perfect presents for your loved ones this holiday season. 🎁
Thank you for your 4-star rating of Smart Cellular! We appreciate your positive feedback and are glad to hear that you find our site really good and plan on continuing to use it. We apologize for the delay in delivery, as we strive to provide timely service to all our customers. We understand your frustration and we'll do our best to improve our shipping process. Thank you for bringing this to our attention and for choosing Smart Cellular.
“Why oh why did I not read reviews first.
Everyone of the negative reviews are 100% true. Believe me.
They offer quite clearly above market value to entice you to choose them to sell your phone to them however they will never ever honour that price. They will find any excuse to low ball you in the hope that you will just accept it and save yourself the bother of having them send it back.
You have to pay for the returns postage as well!!
Avoid at all cost!!”
Thank you for taking the time to provide us with your valuable feedback regarding your experience with Smart Cellular. We sincerely appreciate your honesty and the opportunity to address your concerns.
We sincerely apologize for any inconvenience you may have experienced as a result of our failure to honor the initially quoted price for your phone. We understand how frustrating this can be, and we genuinely apologize for any disappointment or inconvenience caused.
We would like to assure you that we are continuously working towards improving our processes and ensuring that our customers have a satisfactory experience when selling their phones to us. We value your feedback as it helps us identify areas that require further attention and improvement.
In regards to the issue of having to pay the returns postage, we understand that this added cost can be frustrating, and we apologize for any inconvenience it may have caused you. We are looking into possible alternatives to alleviate this burden for our customers.
We sincerely appreciate your honest review, as it allows us to learn and grow. We would like to ask for your insight on how we can make things better and improve our services. Your input is highly valued, and we are committed to implementing necessary changes.
Once again, we apologize for any disappointment or inconvenience caused, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.
Thank you for choosing Smart Cellular.
Best regards,
[Your Name]
Smart Cellular Customer Support
“Good price fantastic customer service must admit was a bit worried about some of the negative reviews but they rang me to explain my order would be late & gave me a choice to change the colour if I wanted to but I stuck with it & it arrived a few days later in immaculate condition. It is a present for my grandson so hasn't been tried yet but positive up to now. Thankyou”
Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you had a positive experience with us.We understand that online reviews can sometimes be worrisome, but we strive to provide excellent customer service and ensure that every order is delivered in perfect condition. We apologize for the slight delay in your order, but we are glad that our team reached out to inform you and offered you the option to change the color if desired. We're delighted that you chose to stick with your original choice, and we assure you that it will arrive in impeccable condition.
We hope that your grandson will love his present, and we're confident that you'll have a positive experience with our product. Thank you again for choosing Smart Cellular, and please don't hesitate to reach out if you have any further inquiries or need assistance.
Thank you so much for taking the time to rate Smart Cellular with 5 stars! We truly appreciate your kind words and are thrilled that you had a positive experience with us.
We're glad to hear that you found our communication to be great. At Smart Cellular, we understand the importance of keeping our customers informed and satisfied throughout their purchase journey.
It's also fantastic to know that you purchased our product as a Christmas gift. We hope that the recipient will be delighted with their new phone, as we strive to provide excellent quality devices that look great.
Once again, we cannot thank you enough for your glowing review. It means a lot to us, and we truly value your support. Should you have any further questions or need any assistance, please don't hesitate to reach out.
Best regards,
Smart Cellular Customer Support
“wasn't sure about buying a refurbished phone, all I can say is do not hesitate, the people at Smart Cellular are on the ball and at the top of their game. easy to use website even helped me to add my discount code! great communication, speedy delivery ,phone better than expected .Keep up the good work cheers”
Dear John,Thank you so much for taking the time to give us a 5-star rating for Smart Cellular! We truly appreciate your kind words and support. We're thrilled to hear that you had a great experience with us, especially considering your initial hesitation about buying a refurbished phone.
At Smart Cellular, we strive to provide top-notch service with an easy-to-use website and excellent communication throughout the entire process. We're delighted that you found our website helpful, and we're glad we could assist you in adding your discount code.
Moreover, we're thrilled to hear that your phone exceeded your expectations and that our speedy delivery met your needs. We always strive to provide high-quality products, and we're glad we could deliver on that promise for you.
We are truly grateful for your feedback and loyalty. Thanks again for choosing Smart Cellular, and we look forward to serving you again in the future.
Cheers,
“Address is against - Order number 000067510.
Really pleased with the iPhone 11 plus and the quality of the item was as advertised. There was a little delay in arrival but this was communicated throughout.
(Happy for my comments to be used)
Alan”
Dear Alan,Thank you so much for taking the time to rate Smart Cellular with 5 stars! We sincerely appreciate your feedback.
We are thrilled to hear that you are really pleased with the iPhone 11 Plus and that it met your expectations in terms of quality. Our team works hard to ensure that our products are as advertised, and it's great to know that we succeeded in delivering on that promise.
We apologize for the slight delay in the item's arrival, but we are delighted that our communication regarding the delay kept you informed throughout the process. At Smart Cellular, we prioritize transparency and aim to keep our customers in the loop every step of the way.
Once again, thank you for choosing Smart Cellular for your purchase. We are delighted to have served you. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Customer Service Representative
Smart Cellular
(Address is against - Order number 000067510)
“Just wanted to say how chuffed I am with my new phone the Samsung s23. I needed a new phone but couldn't afford the full price of a brand new, I therefore went down the refurbished route and I'm so pleased with it.
The specification on the website was accurate if not Conservative and the phone I got may as well have been brand new.
Service was excellent and I got my phone very quickly. ”
Thank you so much for the amazing 5-star rating and your kind words about Smart Cellular! We are thrilled to hear that you are chuffed with your new Samsung s23 phone. Going down the refurbished route can often be a great way to save money without compromising on quality, and we're glad it worked out perfectly for you. We take great pride in providing accurate and conservative specifications on our website, ensuring that our customers receive exactly what they expect. Additionally, it's wonderful to know that our service was excellent and that you received your phone quickly. We truly appreciate your support and look forward to serving you again in the future.
Thank you so much for the 5-star rating! We are delighted to hear that your experience with us was great from Fast delivery to the iPhone 12 being in perfect condition. We look forward to welcoming you back again soon.
