“Avoid this company at all costs. Took them 58 days to deliver my phone. Spent hours on the phone to them and they were just saying that my case has been “escalated” with no update on delivery. Emails saying they have guaranteed delivery before Christmas but still nothing. On the phone with the complaints manager he was saying that he would upgrade my phone due to the delay but when speaking to the customer service manager she didn’t want to do anything. Absolutely poor customer service!!!”
Dear Karen,
Thank you for your amazing 5-star review! We're thrilled to hear that your phone arrived so quickly and that it's in great condition without any scratches or issues.
Your satisfaction is our top priority, and we’re glad to know you had a positive experience with us. We look forward to assisting you again in the future!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your amazing 5-star review! We're thrilled to hear that you are pleased with your item and that it arrived quickly.
Your satisfaction means everything to us, and we’re glad we could meet your expectations. We look forward to serving you again soon!
Best regards,
The Smart Cellular Team
“Excellent refurbished iPhone 16 pro- came exactly brand new with no marks in a sealed box. Delivery was initially slow but rectified quickly- recommend using the chatbot service rather than trying to call.”
Dear Sophie,
Thank you for your amazing 5-star review! We're thrilled to hear that your refurbished iPhone 16 Pro arrived in pristine condition and that you were satisfied with the unboxing experience.
We appreciate your feedback regarding the delivery and are glad we could rectify the situation swiftly. The chatbot service is indeed a great way to get assistance, and we’re glad you found it helpful! Your satisfaction means the world to us, and we look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“Phone as described, no signs of use and a very decent battery. Ordered on Saturday, delivered on Tuesday. Best price out of all suppliers I checked. Recommended.”
Dear X,
Thank you for your fantastic 5-star review! We're thrilled to hear that your phone arrived just as described and in excellent condition, along with a decent battery.
It's great to know that our pricing stood out among competitors. We are committed to providing the best value for our customers, and we truly appreciate your recommendation! We look forward to assisting you with any future needs.
Best regards,
The Smart Cellular Team
“Very quick delivery, phone is as described, really good price, very smooth service, they do respond to emails and they do have a phone number and address which inspires confidence in the company. I am more than happy to use again.”
“Bought a “pristine phone”
Battery health is 87% and camera has slight scuff marks around the edges. Not pristine at all but after having to wait a week for delivery I had no option but to keep it as I needed a phone asap. I replied via email to address this and heard nothing back. Unfortunately won’t be using this company again.”
Dear Valued Customer,
Thank you for your great 4-star review! We're thrilled to hear that your phone arrived quickly and is working well for you.
Your feedback is appreciated, and we're here to ensure you have a positive experience with us. We look forward to assisting you again in the future!
Best regards,
The Smart Cellular Team
“We always use Smart Cellular when upgrading our phones. We’ve never had any issues with device quality and performance. My daughter is thrilled with her new iPhone (and so am I because of the great price! and it looks fab! A* service.”
Dear Catriona,
Thank you so much for your glowing 5-star review! We're thrilled to hear that you've consistently chosen Smart Cellular for your phone upgrades and that you've had a great experience each time.
It's wonderful to know that both you and your daughter are happy with the new iPhone, and we appreciate your kind words about our pricing and service. Your satisfaction means the world to us. We can’t wait to assist you with your future upgrades!
Best regards,
The Smart Cellular Team
“Your were rated no.1 through me using Grok.2 (Ai search engine through X).
You delivered the product within days, the price and description was spot on.
A great service thank you”
Dear William,
Thank you for your outstanding 5-star review! We're thrilled to hear that you rated us no.1 using Grok.2 and that our service met your expectations in terms of delivery speed, pricing, and product description.
Your satisfaction means the world to us, and we truly appreciate your kind words. We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“My phone was delayed, two and a half weeks later my phone arrived, communication was okay but, the ear buds as compensation for the delay didn't arrive.
I paid for a pristine condition phone and I would not rate it as more than good, the screen is quite scratched, I am still waiting for a response.”
Dear Peter,
Thank you for your feedback. We're sorry to hear about the delay in receiving your phone and that the earbuds did not arrive as promised. We understand how important timely communication and order accuracy are to our customers.
We also regret that the phone did not meet your pristine condition expectations. Your concerns about the scratches and lack of response from our team have been noted, and we will address this promptly. Your satisfaction is our priority, and we appreciate your patience as we work to resolve these issues.
Thank you again for sharing your experience, and we hope to have the opportunity to make it right.
Best regards,
The Smart Cellular Team
“I ordered a new to me refurbished phone as a replacement for my old broken one and chose the 'good' level of condition and when the phone turned up it was amazingly packaged, could hardly get into the thing it was that well wrapped but the condition of the phone was far better than the condition it was advertised as, hardly any marks in it at all, delivery was spot on, came in a short time which was perfect”
Dear Chris,
Thank you for your outstanding 5-star review! We're thrilled to hear that you were impressed with the packaging and the condition of your refurbished phone. It's wonderful to know that it exceeded your expectations—our team takes pride in ensuring our customers receive quality products.
We're also glad that the delivery was prompt and met your needs. Your satisfaction means the world to us, and we genuinely appreciate your feedback. We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“Hi there purchased samsung galaxy s22 + phone, a mix up with the storage purchased, but was sorted no problem, the phone looks brand new, very good price would buy again from smart cellular”
Dear Reviewer,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that your experience with the Samsung Galaxy S22+ was resolved smoothly and that you found the phone to be in like-new condition.
Your satisfaction at such a great price means a lot to us! We truly appreciate your trust in Smart Cellular and look forward to serving you again in the future.
Best regards,
The Smart Cellular Team
“Although I bought a refurbished iPhone 16 I don’t think it had been used and had a very competitive reduction on phone.
Excellent service with good updates while it was being sent highly recommended”
Dear Sion,
Thank you for your wonderful 5-star review! We're delighted to hear that you're pleased with your refurbished iPhone 16 and that you found it to be in excellent condition.
It’s great to know that our service and updates during shipping met your expectations. Your recommendation means so much to us, and we’re here for any future needs you may have!
Best regards,
The Smart Cellular Team
“Had a really good experience with celluar, I placed my order late in the evening of the 20th phone was dispatched straight away the next day it was sent special delivery by 1pm i recieved my phone by 1pm on the 22nd . I recieved the phone quicker then expexted,that phone was in amazing condition it was like new, I have read some of the reviews and I would 100% recomend and order from celluar again. Thankyou so much absolutely love my new phone .”
Dear Claire,
Thank you so much for your stellar 5-star review! We’re delighted to hear you had a great experience with us and that your phone arrived quicker than expected.
It’s wonderful to know that you found your phone in amazing condition and that you’re absolutely loving it. Your recommendation means a lot to us, and we can’t wait to serve you again in the future!
Best regards,
The Smart Cellular Team
“They have redefined the meaning of pristine to mean not pristine. One of the cameras is scuffed and battery health is at 80%. This is not what pristine means. Here is the definition of pristine.
“adjective
1. in its original condition; unspoilt.
2. clean and fresh as if new; spotless.””
Dear Amy,
Thank you for your great 4-star review! We’re pleased to hear that you found our service satisfactory. Your feedback is valuable to us and encourages us to continuously improve.
If there's anything more we can do to enhance your experience, please let us know!
Best regards,
The Smart Cellular Team
“The price was really good for an iphone 15 pro max and it came with no marks or scratched. The customer services are nice and they respond within 2-3 days. The delivery was also within a few days! the battery percentage capacity was at 80% i believe.”
Dear Aimy,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you were pleased with the pricing for the iPhone 15 Pro Max and that it arrived in perfect condition.
It's wonderful to know that our customer service team met your expectations and that you received your delivery promptly. We also appreciate your mention of the battery capacity, and we'll make sure this information helps us continue to improve our services.
If you have any questions or need assistance in the future, feel free to reach out anytime. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Sam,
Thank you for your wonderful 5-star review! We’re delighted to hear that you’ve had a great experience with the two phones you purchased from us and that everything has met your expectations.
Your feedback on our delivery and phone quality truly means a lot to us. If you ever need assistance or have any questions in the future, we’re just a message away!
Best regards,
The Smart Cellular Team
