“I ordered two iPhones at great prices. Both arrived on good time as described in perfect condition. However neither phone arrived with the ordered accessories, but the customer service was good in terms of refunding.”
Dear Valued Customer,
Thank you for your 4-star review! We're pleased to hear that both iPhones arrived on time and in perfect condition.
We apologize for the inconvenience regarding the missing accessories. It's great to know that our customer service was able to assist you with the refund. Your feedback is invaluable in helping us improve our service, so please don’t hesitate to reach out if there’s anything more we can do for you.
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for the fantastic 5-star review! We're delighted to hear that you found our ordering process easy, and that your product arrived quickly and as described.
It's great to know that you appreciate the quality and our customer service as well. Your satisfaction is our top priority! If you need any assistance or have further questions, please feel free to reach out.
Best regards,
The Smart Cellular Team
Dear Lindsay,
Thank you for your fantastic 5-star review! We’re absolutely delighted to hear that you’re incredibly happy with your phone and found excellent value for money.
Our team is committed to providing outstanding customer service, and it's wonderful to know that you experienced quick delivery. If there's anything more we can do to assist you, please feel free to reach out!
Best regards,
The Smart Cellular Team
Dear Katrina,
Thank you for your fantastic 5-star review! We’re so pleased to hear that you’re enjoying your new phone and that it met your expectations as described.
Your satisfaction is our priority, and it’s wonderful to know we could deliver a positive experience. If you need any further assistance or have questions, feel free to reach out!
Best regards,
The Smart Cellular Team
“Initially I was very happy with the updates on my order but then I started being told that my order would be despatch by the end of next week. This came and went several times, and then no feedback or response to any of my emails…just ignored. This made me very worried that I wouldn’t received my daughter’s Christmas present. I rang and left voicemails but still no update. I was that worried that I thought I may have been scammed and contacted my credit card company to start proceedings. Only when I emailed/left a voicemail informing them of what I had had to do was I told that my ordered had actually been despatched! It then turned up by the end of that day on a recorded service with Royal Mail!
Too worrying for me to ever consider buying from them again.”
Dear Valued Customer,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you’re enjoying your phone and that it arrived as described.
We appreciate your understanding regarding the delivery time and are glad to know that your worries about our service were alleviated. Your feedback means a lot to us, and we're here to assist you with anything you may need in the future!
Best regards,
The Smart Cellular Team
Posted 11 months ago
Dear Valued Customer,
Thank you for your fantastic 5-star review! We're glad to hear that you love the phone and that it met your expectations, despite the slight delay in delivery.
We appreciate your understanding regarding the shipping timeline and are pleased to know that your experience with our service was positive. If you have any questions or need further assistance, please feel free to reach out!
Best regards,
The Smart Cellular Team
“Great service, phone was even better than described, with a timely delivery and very helpful staff when I wanted to ask a question (easy access to helpful staff via a phone call).
I will definitely use this company again.”
Dear Sean,
Thank you so much for your wonderful 5-star review! We're delighted to hear that you received a phone even better than you expected and that our staff was able to assist you promptly.
Your satisfaction is our top priority, and we truly appreciate your feedback. We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“Ordered a phone which said delivery 3-5 days however on website it was saying Order now for quick delivery: finally received phone 2 weeks later after chasing and chasing. When phone arrived it was not what I would call excellent condition but good condition. Will be keeping as needed a phone and have been without one for 2 weeks. This is my family’s second purchase from your company and the phone that I brought which was good condition was in better condition than this one.”
Dear Customer,
Thank you for your 2-star review. We sincerely apologize for the inconvenience surrounding the delivery timeline and the condition of the phone you received. It's frustrating when expectations aren't met, especially after waiting for two weeks.
We appreciate your loyalty as a returning customer and understand your disappointment given your previous experience. Your feedback is invaluable, and we will work to improve our service. If you need further assistance or have any questions, please feel free to reach out.
Best regards,
The Smart Cellular Team
“Not going to lie was a bit concerned reading other reviews but my experience was great. Phone got dispatched 3 days after purchase, which is fine due to Black Friday. When I got the phone it was immaculate and had 93% battery health. I’m very happy with my purchase”
Dear Stephen,
Thank you for your fantastic 5-star review! We're thrilled to hear that your experience was great, especially during the busy Black Friday period.
It’s wonderful to know that you received your phone in immaculate condition and with such impressive battery health. Your satisfaction means everything to us!
If you need any assistance in the future or have any questions, we're just a message away.
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for the fantastic 5-star review! We're thrilled to hear that you found our service to be great and our products excellent at affordable prices.
Your recommendation means the world to us, and we’re committed to delivering the same high standard as you experienced. If there’s anything more we can do to assist you, just let us know!
Best regards,
The Smart Cellular Team
“Quick delivery and good prices, however I ordered an excellent condition and received a phone in good condition but not excellent. Screen is scratched all over as are the top corners. Looks like it’s never seen a case or screen protector.
That being said the price is good and competitive with it’s warranty”
Dear Josiahw,
Thank you for your 3-star review! We appreciate your feedback regarding the condition of the phone you received. It's disappointing to hear that it didn't meet your expectations of "excellent" condition.
We're glad to know that you found our prices and warranty competitive, and we aim to provide the best value alongside quality. Your comments will help us in our ongoing efforts to improve our services. If you have any further concerns or questions, please don't hesitate to reach out.
Best regards,
The Smart Cellular Team
“The iPhone 12 I purchased was just as described - pristine! The packaging was first class and delivery was quick. Will definitely use Smart Cellular again in the future.”
Dear Andy,
Thank you for your fantastic 5-star review! We're thrilled to hear that your iPhone 12 arrived in pristine condition and that you were pleased with the first-class packaging and quick delivery.
Your positive experience means a lot to us, and we look forward to serving you again in the future. If there's ever anything more we can do to elevate your experience, please feel free to reach out!
Best regards,
The Smart Cellular Team
“Absolutely terrible service. Ordered phone over two weeks ago for daughter for Christmas. Her only present and still not arrived. Was advised delivery in 3 to 5 days. They barely answer phone, when then do they tell you it is being dispatched and will receive Royal Mail notification and never do. They do not send email confirmations. They are also very rude on the phone. Very stressful and would never use again. Would not recommend them. Still not received phone.”
Dear Valued Customer,
Thank you for your 4-star review! We appreciate your feedback regarding the delivery time and communication. We understand how important it is to stay updated, and we're continuously working to improve this aspect of our service.
It's great to hear that you were satisfied with the product once it arrived! If you have any further suggestions on how we can enhance your experience, please feel free to share.
Best regards,
The Smart Cellular Team
“Excellent quality of service. From ordering to the phone being dispatched and arriving quickly. It was well protected for postage. The phone was in a good condition and a great buy. I would highly recommend Smart Cellular and will be using them again.”
Dear Valued Customer,
Thank you for your fantastic 5-star review! We're delighted to know that you experienced excellent service from the moment you ordered until your phone arrived.
Your feedback about the careful packaging and the condition of your phone is greatly appreciated. We strive to ensure every purchase is a great buy and it’s wonderful to hear that we met your expectations. We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“I've sold my iPhones, the price received was different, lower than the first estimated but the process was quick, within a week then money was in my account, definitely recommend it!”
Dear Valued Customer,
Thank you for your 4-star review! We appreciate your feedback regarding the price adjustment, and we're glad to hear that you found the process quick and efficient.
Your recommendation means a lot to us! If there's anything else we can do to improve your experience or assist you further, please feel free to reach out.
Best regards,
The Smart Cellular Team
“2 weeks since delivery...After lots of searching for a nearly-new iPhone 13 Mini I settled on Smart Cellular; their price (after including a £15 discount code) and 18 month guarantee made them the most competitive. I chose a Pristine condition model in the colour I wanted and to my delight received a brand new, unopened one. Loving my new phone, really. Questions I had between order and delivery were answered promptly and delivery was fine. The only issue was that the bonus accessory pack included with my purchase on Black Friday was not sent; they are dealing with this now and I'm confident this will be resolved. Would recommend.”
Dear JJ,
Thank you for your fantastic 4-star review! We're thrilled to hear that you found our pricing competitive and that your nearly-new iPhone 13 Mini arrived in pristine condition. It's always wonderful to know our customers are enjoying their new devices!
We also appreciate your patience regarding the bonus accessory pack and are committed to resolving this issue swiftly. Your support means a lot to us, and we're here if you have any further questions or need assistance.
Best regards,
The Smart Cellular Team
“I ordered a pristine condition Samsung mobile and that's what I got..I cannot annot fault it. It was very competitively priced and was delivered in good time.
Would recommend and use again.”
Dear Rach,
Thank you for your wonderful 5-star review! We’re delighted to hear that you received your Samsung mobile in pristine condition and that it met your expectations.
We take pride in offering competitive prices and efficient delivery, so your feedback truly means a lot to us. We appreciate your recommendation and look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
