“Phone is perfect - was expecting delivery next working day so ordered when I would be at home the following day. However it took nearly 3 weeks. Would not have been an issue if advised.”
Dear James,
Thank you for your 4-star review! We're delighted to hear that you love your new phone. We sincerely apologize for the unexpected delay in delivery; we understand how important timely service is. Your feedback is crucial in helping us enhance our communication about shipping times.
If there's anything else we can assist you with or if you have further questions, please feel free to reach out!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your wonderful 5-star review! We're delighted to hear that your phone arrived exactly as described and at a great price. It's fantastic that we could keep you informed with regular delivery updates.
Your satisfaction is our priority, and we truly appreciate your feedback. If you have any questions or need further assistance, feel free to reach out!
Best regards,
The Smart Cellular Team
Dear Salim,
Thank you for your wonderful 5-star review! We're delighted to hear that you found your iPhone in great condition. We always strive to provide our customers with the best possible service, and we're glad that the upgrade met your needs when the original color wasn't available.
Your satisfaction means the world to us, and we're here to assist you whenever you need. We appreciate your support and hope to serve you again soon!
Best regards,
The Smart Cellular Team
Dear Adnan,
Thank you for taking the time to share your feedback with us! We're glad we could offer a solution regarding your order. We strive to ensure our customers are satisfied, even when things don’t go as planned.
If there's anything else we can do for you or if you have any further questions, please feel free to reach out.
Best regards,
The Smart Cellular Team
“Do not use this company
Took money, sent phone out nearly 3 weeks later that was wrong model. Tried telling me it was correct model then back pedalled and said I could have the money difference back and keep phone. Finally accepted phone back to now ignore all emails, won't answer the phone and I am the cost of the phone down and nothing to show for it.”
“Ordered a pristine iPhone 12 in purple and when it arrived, it was impressive, looked brand new. Very happy with the condition of the phone but the delivery was not as stated. This is something you really need to focus on, I have purchased refurbished phones for years through a couple of companies and if it wasn’t for the delayed despatch you could have been my number 1.”
Dear Ian,
Thank you for your valuable 4-star review! We're delighted to hear that you're impressed with the condition of your iPhone 12—it’s always our goal to provide high-quality products.
We sincerely apologize for the delay in delivery, and we appreciate your feedback on this matter. It helps us to prioritize improvements in our processing times.
If there's anything else we can do for you or if you have further questions, please don’t hesitate to reach out. We hope to have the opportunity to serve you better in the future!
Best regards,
The Smart Cellular Team
“I order a refurbished phoned for my son not really knowing what I was doing. After ordering I read the review which at that time was not great however I am very pleased with the service I received. The phone came in time stated 3 days and before Christmas just like they promised phone in excellent condition and was the best price by far would totally recommend”
Dear Mrs.,
Thank you so much for your wonderful 5-star review! We're delighted to hear that you were pleased with the service and that the phone arrived in excellent condition, just in time for Christmas. It's our goal to provide the best quality at the most competitive prices, and we're thrilled to have met your expectations.
Your recommendation means the world to us! Should you need any assistance in the future, please don't hesitate to reach out.
Best regards,
The Smart Cellular Team
Dear Dave,
Thank you so much for your glowing 5-star review! We're delighted to hear that you're satisfied with the product being exactly as described. It's wonderful to know that your experience with our customer service was handled efficiently as well.
Your feedback means a lot to us and we're here to support you anytime you need assistance. Looking forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“iPhone 12 bought for my son for Christmas. Handset in brilliant condition, plenty of battery life and generally very pleased with Smart Cellular. Thank you and happy New year!!!”
Dear Valued Customer,
Thank you so much for your wonderful 5-star review! We're delighted to hear that the iPhone 12 is in brilliant condition and that you are pleased with your experience at Smart Cellular. We take pride in providing quality products and excellent service.
Wishing you and your son a fantastic New Year! If you need anything else, feel free to reach out anytime.
Best regards,
The Smart Cellular Team
“I ordered my daughters phone on the 25th of November next day delivery and didn't get the phone until the 18th of December 10 days after her birthday she was extremely upset and the customer did not work, emails where unanswered, eventually I got another number and spoke to a very nice girl (frankie) who told me the phone was coming the following week it took 2 more weeks to arrive”
Dear Alan,
Thank you for your wonderful 5-star review! We're so glad to hear that you're enjoying your like-new phone. It’s always our goal to provide high-quality products that meet our customers' expectations.
If you have any questions or need assistance in the future, please feel free to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
“Slight delay over stated delivery date but arrived before Xmas and excellent phone as described. Was a bit worried reading reviews but emails answered and delivered what they said they would.”
Dear WM,
Thank you for your thoughtful 4-star review! We're pleased to hear that your phone arrived before Christmas and that it met your expectations. We appreciate your understanding regarding the slight delivery delay and are glad that our communication put your mind at ease.
Your feedback is important to us as we strive to enhance our service continually. Should you have any questions or need assistance in the future, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
Dear Daniel,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you found your phone in amazing condition and that our service met your expectations. Your recommendation means a lot to us!
If you ever need assistance or have any questions, please feel free to reach out. We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
Dear L,
Thank you for your wonderful 5-star review! We’re delighted to hear that you found great value in our services and that our customer service team was able to assist you effectively.
Your satisfaction means the world to us, and we appreciate your feedback. If you have any further questions or need assistance in the future, please don't hesitate to reach out!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you so much for your wonderful 5-star review! We're delighted to hear that your order was dispatched swiftly and well-packaged. Your satisfaction means the world to us! 🤩
Should you need any assistance or have questions, feel free to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
“Excellent customer service. The Smart Cellular Team managed to get the IPhone we had ordered as a Christmas Present out on the 23rd December and it arrived before lunchtime on the 24th December. Would definitely recommend. Thank you to the SC Team.”
Dear James,
Thank you for your wonderful 5-star review! We’re delighted to hear that our team was able to deliver the iPhone in time for your Christmas celebrations. It’s always our goal to provide excellent service, especially during the busy holiday season.
We appreciate your recommendation and look forward to assisting you again in the future. If you have any questions or need support, feel free to reach out!
Best regards,
The Smart Cellular Team
Dear Tony,
Thank you for your excellent 5-star review! We're delighted to hear that you had a great experience with our service and found a good phone at a good price.
Your satisfaction is our priority, and we appreciate your support. If you have any questions or need assistance in the future, don't hesitate to reach out!
Best regards,
The Smart Cellular Team
“Arrived on time and well packaged. The phone was in impeccable condition and we were really impressed. Well priced compared to other companies and we would definitely use again! I have a very happy boy with his new Xmas present!!”
Dear Valued Customer,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that the phone arrived on time and in impeccable condition. It’s always great to know our hard work in packaging and pricing is appreciated!
We’re thrilled that your boy is happy with his new Christmas present! Your satisfaction means the world to us, and we can’t wait to serve you again in the future.
Best regards,
The Smart Cellular Team
“I’m very happy with the quality of the mobile phone and the customer service from start to finish. Would definitely purchase from Smart Cellular again and recommend it to my friends and family.”
Dear Esther,
Thank you so much for your wonderful 5-star review! We're delighted to hear that you are happy with the quality of your mobile phone and our customer service. Your satisfaction means everything to us!
We truly appreciate your willingness to recommend us to your friends and family. Should you have any questions or need assistance in the future, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“iPhone arrived, in great condition.
Although it didn’t take 3-5days to arrive, it took 3 weeks. After speaking with someone on the live chat they said it was due to arrive a week earlier. When it didn’t, I did worry I’d been scammed. But second time on the live chat, I expressed my concerns and they sent it enhanced delivery and it arrived 2 days later.
The live chat was not a quick service, I was on there for over a hour, perhaps calling would have been better? Better communication would have saved some stress.”
