Dear Amitabh,
Thank you for your kind 5-star review! We're glad to hear that your order arrived before Christmas and that you were pleased with the condition of the product as described. Your recognition of our honest and reliable service means a lot to us.
If you ever need assistance or have any questions in the future, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
Dear Reviewer,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you enjoyed our service and found our product excellent. Your satisfaction is our top priority, and your kind words motivate us to keep delivering great experiences.
If you ever have any questions or need assistance, don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
Dear Denis,
Thank you so much for your incredible 5-star review! We’re thrilled to hear that your son loves the phone and that it arrived faster than expected. It’s our pleasure to provide amazing service, and your kind words truly motivate our team.
If you ever need anything in the future, don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“Good (but communication can be hard)
I need to start this review with an apology to Smart Cellular - I ordered an iPhone from them and then had a total panic about the purchase having read the negative reviews on here. My panic was completely unfounded.
Good things - I ordered an as new iPhone. What arrived 2 days later was a completely new iPhone - serial number checked out OK with Apple and battery cycle count at zero. Completely new and absolutely perfect. Email comms were decent (although they started badly as my first emails to their email address bounced back due to a full inbox at their end) and their agent Claire who I dealt with was efficient and polite (though brief).
Not so good things - the email inbox as above. When you email a company you've just paid a lot of money to, having that email returned as undeliverable is not comfort inducing. Their phone line seems to simply go to an automated answer with an option to leave a message and little else. The phone number that comes with order email is for World Pay card processing, not Smart Cellular - again not all that comforting.
BUT I got a fantastic phone and it was delivered fast. So 4 stars for living up to the promise and super fast shipping but a star down as the customer communucation/service is a bit nerve inducing.”
Dear Mark,
Thank you for taking the time to share your detailed 4-star review! We truly appreciate your feedback. We’re glad to hear that your iPhone arrived in perfect condition and that you found our shipping to be fast. It’s wonderful to know that Claire provided you with efficient service.
We do apologize for the communication issues you experienced, particularly with the email inbox and phone line. Your concerns are valid and we are actively working on improving our customer communication to ensure our customers feel confident and supported throughout their purchase.
Thank you again for your insights. If you ever have any further questions or need assistance, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
Dear Helen,
Thank you for your thoughtful 4-star review! We’re pleased to hear that your iPhone 16 Pro arrived in pristine condition as described. We do apologize for the wait time and any communication issues you experienced; we’re always striving to improve our service.
Your feedback is invaluable to us, and we're here to assist you whenever you need. Thank you for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
“Really happy with my purchase. Item was in excellent condition just as described, the item arrived exactly when stated and we were kept in the loop with regular email updates.
I would highly recommend buying from Smart Cellular and will be doing again in the future.”
Dear Gavin,
Thank you so much for your amazing 5-star review! We’re thrilled to hear that you’re happy with your purchase and that everything was just as described. It’s our priority to keep our customers informed with regular updates, and we’re glad to see that our efforts made a positive impact.
Your recommendation means the world to us, and we look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
Dear Junior,
Thank you so much for your amazing 5-star review! We're thrilled to hear that you find our customer service brilliant and enjoy shopping with Smart Cellular.
Your satisfaction is our top priority, and it’s wonderful to know we could make your experience a positive one. If you ever need any assistance, don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“Excellent product, arrived very quickly, first time I have used this company, will definitely be using them again. Thank you for making it a painless purchase 😁”
Dear Jane,
Thank you so much for your amazing 5-star review! We’re thrilled to hear that you had a great experience with your purchase and that it arrived quickly. It’s wonderful to know that we made your shopping experience painless!
We genuinely appreciate your support and look forward to helping you again in the future. If you have any questions or need assistance, don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“Bought my Son a reconditioned iPhone 16 and AirPods for Christmas. They were received very promptly, packaged really well, and more importantly the condition is that good on both items he thinks they are brand new!!!”
Dear Customer,
Thank you so much for your amazing 5-star review! We’re thrilled to hear that your son loved his reconditioned iPhone 16 and AirPods. It’s fantastic to know they arrived promptly and were so well packaged. We take great pride in ensuring our products meet high standards, so it’s wonderful to hear they look brand new to him!
Your satisfaction is our top priority, and we truly appreciate your kind feedback. If you need anything else in the future, don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“Samsung Galaxy S22+ listed as good but more like pristine. Arrived withing 48hrs in perfect condition. I've always bought refurbished phones and this is by far the best retailer I've used to date.”
“Phone arrived on time, even during the busy Xmas period. The phone looks amazing, very good condition. I would have liked a better battery life, arrived with 83% on a grade - Excellent phone, I have purchased refurbished phones in the past and normally get better battery life, the price was the cheapest I could find on the market following lots of shopping around. But overall very happy with the service. Informed at each step.”
“Ordered Pristine graded iphone for my daughters Christmas present in Nov. Phone arrived and phone was in prefect condition except for a small scratch on the screen. As their grading outlines there should be no marks on the screen I decided to contact them to return the phone for an exchange. They received the returned phone on the 29th Nov. It is now Christmas Eve and still no phone!! I have chased numerous times with the latest update from them that they GUARANTEE I would receive my replacement phone by last weekend in time for Christmas. Customer service is terrible and full of empty promises and lies. I ordered a phone from PhonesDirect on Sat and it arrived today in perfect condition so at least my daughters Christmas isn't ruined. Do not deal with this company. I can only imagine what it would be like if the phone went wrong and needed a repair under warranty.....good luck with that!”
“Wrong phone, waiting months for refund.
I purchased a phone in October. It came 1 week late. They sent the wrong phone. I posted it back using recorded delivery. They received it. They have still not refunded me almost 2 months later. Now they are ignoring emails. I am reporting them to trading standards. Please save yourself the headache.”
“Was sent the wrong item, so I emailed them and a few days later was offered £10 to keep it so I responded by email, a week later, heard nothing so emailed again and received an auto response stating that the mailbox was full.
The same day received an email asking for feedback.
Pity you can’t leave 0 stars AND still not received the £10 and I was also going to buy an Apple Watch ⌚️ from them but have bought that elsewhere now.”
