“I ordered it on the 16th October at 2am and it said free next day premium delivery at check out when I went to pay and even when I received the email receipt”
Dear Mahinur,
Thank you for your great 4-star review! We're glad to hear that your phone arrived on time and at a good price.
Your satisfaction is important to us, and we always strive to provide timely deliveries and competitive pricing. If you have any further feedback or need assistance in the future, please feel free to reach out!
Best regards,
The Smart Cellular Team
Posted 3 months ago
Dear Mahinur,
Thank you for your wonderful 4-star review! We're glad to hear your phone arrived on time and at a great price.
Your feedback is important to us and helps us continually improve our services. If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“Phone took a few days longer to arrive than stated. They did call to see if we wanted a different colour for quicker delivery, but it was a present for my daughter who wanted a specific colour. Still arrived in time as ordered well in advance”
“This is the same review I left on Trustpilot. Look there for more bad experiences. I would ignore most of the 5* ones, concentrate on the 1* .. there's plenty of them.
Rogues ... They sell phones they may not have and promise delivery dates they can't meet.
Ordered an IPhone SE on 30th September, expected delivery was 2nd or 3rd October, i.e.2 to 3 working days. Received email on 1st October saying delivery now expected in 3-5 working days. Got on to Chat with Claire who couldn't say when it would be delivered, could be middle of next week, or why there was a delay. Told her I needed it asap and that I wanted to cancel the order. She said I would need to email sales.
I did this and told them if I didn't hear back the same day I would instruct my credit card company to cancel the payment. I have tried calling their contact numbers several times but can't get through to anyone. I suspect they sell phones they don't have, hoping they'll get one that fits requirements before buyers get too frustrated. I may be wrong ... be interesting to see as and when I get a refund or a response this this post.
Update: Encouraging that I received a response so quickly. I hope that my cancellation and refund are acted on promptly too. Let's see.
Further update 2/10: Got a reply from sales, Neil. Wanted confirmation that I wanted to cancel!!! .. which of course I gave. Said that refund could take up to 10 working days and and that if I received phone I would need to send back within 14 days .. really, so you can't ensure nothing is sent now? I said if I didn't get refund soon I would contact Mastercard and raise a dispute. What a shower.
Update 3rd Oct: Frankie replied and has said they will escalate my refund with Accounts. Perhaps that will speed things up ... it would be nice to report that it did.
Update 8 Oct: So a phone arrived today of course, with no invoice or other paperwork. This despite the fact that I cancelled the order a week ago. Just a ploy to hold onto my money for longer. Handset was in a sealed cardboard package which I have not opened. Have contacted the Returns email address where Rebecca gave me instructions on how and where to send it back to them. Their online return instructions mention specifying the IMEI number and, as I want to return it unopened in the original package, I have no interest in activating the phone to find it. Have queried this with Rebecca but yet to get a reply.
Update 9 October: Sent handset back, in original package, as Rebecca didn't mention IMEI on her instructions. It went Royal Mail Special Delivery Guaranteed by 1pm next day which cost £9.35. They say they will reimburse return postage up to £8.50 ... wonder if I'll ever see that? Will raise a dispute for original purchase price if I don't see a refund soon.
Update 10 Oct: Phone delivered to them at 11:10am, signed for by Rashmi. Have emailed and asked for confirmation that refund is underway .. no reply. In fact no reply to my last 3 emails. I can see I will have to raise a dispute with Mastercard to get my money back.
Update 14 Oct: Received email from Sales (Lynn) asking me to leave a review and "offering" a free pair of earpods once I do. Am not sure I'd get them if I left my review. She also offered to help with my order so I replied asking her to expedite my refund. Don't hold out much hope though ...
Also noticed that all the recent 5* reviews were dated 13th October .. a SUNDAY when the business is closed. Looks like that's when Smart Cellular do their Trustpilot admin!
Update 21 October: I did actually get my refund, processed on the 18th, a week after I returned the handset. I have contacted Payments to enquire about my £8.50 postage reimbursement.
Update 24 October: Eventually got my postage refund of £8.50. Rebecca was helpful and credited my Paypal account. Perhaps not all of the staff at Smart Cellular are in on the scams? Still, overall an unpleasant experience and a business to avoid.
Date of experience: 30 September 2024”
Dear Elli,
Thank you so much for your delightful 5-star review! We truly appreciate your kind words about our service. It's fantastic to hear that you found the return process easy and that you enjoyed a sweet treat with your new item!
Providing a seamless and enjoyable experience for our customers is our priority, and your feedback inspires us to keep doing what we do best. If you ever have any questions or need support in the future, please don’t hesitate to get in touch!
Best regards,
The Smart Cellular Team
Dear Customer,
Thank you for your great 4-star review! We're thrilled to hear that you love your new phone. We apologize for the delivery not being as fast as expected, and we appreciate your understanding. Your feedback helps us strive for better service.
If you need any further assistance or have questions in the future, feel free to reach out. We’re always here for you!
Best regards,
The Smart Cellular Team
Dear Reviewer,
Thank you for your excellent 5-star review! We're thrilled to hear that you found our service exceptional and that your phone was pristine and exactly as described.
Your satisfaction is our priority, and it’s rewarding to know we met your expectations. If there’s anything more we can assist you with in the future, please feel free to reach out!
Best regards,
The Smart Cellular Team
“The store offered a free setup service after I purchased my phone, which was incredibly helpful. They helped me transfer my contacts, apps, and data. It saved me a ton of time, and I walked away with a fully functional new phone.”
Dear Ava,
Thank you for sharing your amazing 5-star review! We’re so pleased to hear that our free setup service made your transition to your new phone smooth and hassle-free.
Helping you transfer your contacts, apps, and data is what we love to do, and it’s fantastic to hear that it saved you time. Your satisfaction is our priority, and we’re here whenever you need support in the future.
Best regards,
The Smart Cellular Team
“Previously purchased from Smart Cellular, so had a good idea what to expect. Shopped around to gauge pricing and condition ratings amongst competitors also offering used iPhone 13's. Opted for Smart Cellular again based on price/condition and received my phone inside a week of ordering. Condition was above what I expected, even though this was listed as excellent. Battery life also great at 85%. Got a lot more memory also, so can see a considerable boost over my previous iPhone 11. Would recommend and I'm certain I will use Smart Cellular again.”
Dear Ronnie,
Thank you for your outstanding 5-star review! We’re delighted to hear that you chose Smart Cellular again for your iPhone 13 and that we met your expectations with both the condition and the speedy delivery.
It’s wonderful to know that you’re enjoying the impressive battery life and increased memory. We strive to provide our customers with the best value, and your recommendation means a lot to us.
We look forward to serving you again in the future! If you have any questions or need assistance, don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“Great phone in good working order. Arrived little late but it was resolved immediately by the team. It also has a small Nick on it but meant to be in pristine condition, however not noticeable nor does it impact the phones function. Overall I’m pleased with the product.”
Dear Sophie,
Thank you for your fantastic 4-star review! We're delighted to hear that you are pleased with your new phone and that our team was able to resolve the delivery delay promptly.
We apologize for any inconvenience caused by the small nick, and we appreciate your understanding that it doesn't affect the phone's functionality. Your satisfaction is our priority, and we're glad you are enjoying your purchase overall.
If you have any questions or need any assistance in the future, please feel free to reach out!
Best regards,
The Smart Cellular Team
Dear Allen,
Thank you for your excellent 4-star review! We're glad to hear that your item was as described and that you found our prices competitive. It's also great to know that the delivery met your expectations.
We appreciate your support and hope to serve you again soon. If you have any questions or need assistance, please feel free to reach out!
Best regards,
The Smart Cellular Team
“Sadly the phone I ordered took over 2 weeks to arrive despite being advertised as in stock. Once received, unfortunately the phone was not in pristine condition (as described) and I had selected this and paid extra as wanted the security of the condition being top notch. I emailed customer service over 10 days ago and as yet have received no reply.....
Maybe the offer of a pair of free ear buds to make a review might make up for this in a small way....”
Hello Clare,
We’re really sorry to hear about your experience with the order and the condition of the phone. It's disappointing to know that it didn't meet your expectations, especially after paying extra for a premium product. We understand your frustration regarding the delay and the lack of response from our customer service team, which is not the standard we strive for.
We appreciate your feedback and would like to resolve this for you. Please reach out to us directly, and we'll make it a priority to address your concerns. Your satisfaction is very important to us.
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your kind 3-star review! We're thrilled to hear that the delivery of your husband's iPhone was excellent and that it arrived in the condition as stated. It's always our goal to ensure our customers are satisfied with their purchases.
We appreciate your feedback and hope your husband enjoys his new phone. If you have any questions or need further assistance, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“This is the second time we have purchased from smart cellular and I would definitely recommend. Smart phones are not the cheapest these days so for my children to have an upto date phone I will always use smart cellular. I have purchased 2 iPhone altogether in the excellent category. The latest one had the tiniest nick which it hardly recognisable and the battery life is brilliant for a refurbished phone. My dad always said refurbished is just as good as new and I definitely agree. I will definitely be using them in the future.”
Dear Dawn,
Thank you so much for your amazing 5-star review! We're thrilled to hear that this is your second purchase with Smart Cellular and that you confidently recommend us. It’s great to know that your children are enjoying their up-to-date iPhones, and we’re glad the quality met your expectations despite the tiny nick.
Your dad’s wisdom holds true, and we completely agree that refurbished devices can be just as good as new. We appreciate your continued trust in us, and we look forward to assisting you in the future. If you ever need anything, don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“I must admit, I was slightly worried about buying a secondhand phone from an online supplier. I checked out several sites and settled on smart cellular, I’m glad I did. I ordered a pristine iPhone 12 and when it arrived it was pristine. The site information was good. The delivery was good. In fact I would recommend them to anybody who are looking for a iPhone or similar. personally, I can’t fault them.”
Dear Stephen,
Thank you for your fantastic 5-star review! We’re delighted to hear that your experience with Smart Cellular was reassuring and that you’re pleased with the pristine condition of your iPhone 12. It’s great to know our site information and delivery met your expectations.
Your recommendation means the world to us, and we look forward to assisting you or anyone looking for quality devices in the future. If you ever have questions or need support, don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“It was very easy to order my IPhone. Delivery took longer than expected but once I contacted Smart Cellular they informed me of the delay and told me how long the delay would be (less than one week)”
Dear Valued Customer,
Thank you for your thoughtful 4-star review! We appreciate your feedback regarding the ordering process and delivery. We're glad our team was able to keep you informed about the delay, and we're committed to ensuring a smooth experience for our customers.
Your satisfaction is important to us, and we hope the wait was worth it once your iPhone arrived. If you have any further questions or need assistance, please feel free to reach out.
Best regards,
The Smart Cellular Team
“The phone we received did not match the order we received in terms of colour and condition the phone was in.
Customer services was difficult to get hold of but did eventually come good with a refund but we were still without a replacement phone 3 weeks down the line and lets be honest when we we've ordered a new phone its something we want access to the next day never mind a 3 week wait for a refund and then to order a new one. I would much prefer to have been told we will send out the correct phone immediately.”
Hello,
We’re sorry for the lack of communication you've experienced. We'll ensure your case receives prompt attention and follow-up.
Best regards,
The Smart Cellular Team
Dear Iulian,
Thank you for your amazing 5-star review! We’re thrilled to hear that you’re happy with your new phone and that it arrived so quickly. Your satisfaction means a lot to us, and we’re glad we could meet your expectations with both our product and delivery service.
If you have any questions or need assistance in the future, please don’t hesitate to contact us. We truly appreciate your support and look forward to serving you again!
Best regards,
The Smart Cellular Team
“The product descriptions were spot-on, with every detail about the phone’s features listed clearly. It made it easy to know exactly what I was getting, and there were no surprises when it arrived”
Dear Remiuna,
Thank you for your fantastic 5-star review! We’re delighted to hear that our product descriptions met your expectations and provided you with the clarity you needed before purchasing. It’s wonderful to know there were no surprises upon arrival!
Your feedback is invaluable, and we truly appreciate your support. Should you have any questions or need assistance in the future, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
Dear Jamie,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that you received your phone in mint condition and that you’re happy with the overall experience. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you have any questions or need assistance in the future, please don’t hesitate to get in touch. We truly appreciate your support and look forward to serving you again!
Best regards,
The Smart Cellular Team
