Dear RAJ,Thank you so much for taking the time to provide us with your valuable feedback on Smart Cellular. We truly appreciate customers like you who share their experiences, as it helps us improve our services.
Firstly, we would like to apologize for the inconvenience caused by the late delivery of your product. We understand that timely delivery is essential, and we regret that this aspect did not meet your expectations. Please accept our sincerest apologies for any frustration this may have caused.
To ensure that such issues do not occur in the future, we would love to hear more about your specific experience. Could you kindly provide us with any additional details regarding the late delivery? This will greatly assist us in identifying areas for improvement and coming up with measures to prevent similar incidents from happening again.
We are committed to our customers' satisfaction and strive to continually enhance our processes. Your feedback is immensely valuable in helping us achieve this goal.
Once again, we extend our gratitude for bringing this matter to our attention. If there is anything else you would like to share or if you have any further suggestions on how we can make things better, please do not hesitate to reach out to us.
Best regards,
Smart Cellular Team
“I ordered a iphone 12 in excellent condition but it came with the paint scraped off around each camera lens and scratches on screen which is very disappointing as was purchased as a gift for my son, if i had had more time to get a replacement i wouldve sent it back.”
Dear Natalie,Thank you so much for taking the time to provide us with your feedback on your recent purchase from Smart Cellular. We genuinely appreciate your valuable input and want you to know that your opinion matters to us.
We are truly sorry to hear about the condition of the iPhone 12 you received. We understand how disappointing it must have been, especially since it was intended to be a gift for your son. Our team strives to ensure that all our products are in excellent condition, and we deeply apologize for falling short in this instance.
If you had more time on your hands, we would have gladly facilitated a replacement for you without any hesitation. We regret any inconvenience caused and understand your disappointment. Please accept our sincerest apologies.
We genuinely care about your satisfaction and would love to hear any specific suggestions or ideas you may have on how we can improve our services or make things right for you. Your feedback will help us enhance our customer experience, and we are committed to rectifying this situation promptly.
Thank you once again for your feedback, Natalie. We value your trust and appreciate your understanding. Please feel free to reach out to us with any further concerns or suggestions you may have.
Customer Support Team
Smart Cellular
“Phone was not delivered through some fault with Smart Cellular. 24 hours delivery was actually 2 weeks. However, when phone eventually arrived it was as described
In the sales notice and worked. Staff were helpful, responsive and sported things out. But he delay in delivery caused considerable inconvenience. Had I known how long delivery was to take, I’d have bought the phone from another provider”
Dear, Thank you so much for taking the time to share your feedback regarding your experience with Smart Cellular. We genuinely appreciate your honesty and the opportunity to make improvements based on your valuable comments.
Firstly, we would like to sincerely apologize for the delayed delivery of your phone. We understand how frustrating it can be to wait for a product that was promised to be delivered in 24 hours, only to receive it after two weeks. We take full responsibility for this oversight and assure you that we are actively working on addressing the underlying issues to prevent any similar occurrences in the future.
We are glad to hear that despite the delay, the phone eventually arrived as described in the sales notice and worked perfectly. It is also a pleasure to know that our staff were helpful, responsive, and managed to sort things out for you. However, we fully acknowledge that the inconvenience caused by the delivery delay could have been avoided with better communication and more accurate estimates.
We truly value your business and would like to make things better for you moving forward. If you have any suggestions or specific ways in which we can improve our services, we would greatly appreciate your insights. Your feedback is invaluable to us in our mission to constantly enhance the overall customer experience.
Once again, thank you for bringing these issues to our attention, and we genuinely apologize for any inconvenience caused. We will do everything possible to ensure such incidents do not recur, and we hope to have the opportunity to serve you better in the future.
“Only giving 2 stars but could have been more as took over the 5 working days quoted to recieve handset however the complaints department dealt with issue and was delivered when they specified”
Dear,Thank you for taking the time to provide us with your valuable feedback regarding your experience with Smart Cellular. We greatly appreciate your input and apologize for any inconvenience caused.
We apologize for the delay in receiving your handset, as we understand that it took longer than the initially quoted 5 working days. However, we are glad to know that our complaints department was able to address your issue promptly and arrange for the delivery as specified.
At Smart Cellular, customer satisfaction is our top priority, and we are constantly working towards improving our services. We would love to hear more from you on how we can enhance your future experiences with us. Please feel free to share any suggestions or concerns you may have.
Once again, we appreciate your feedback and thank you for your understanding. We are committed to providing you with the best possible service, and we hope to have the opportunity to serve you better in the future.
Warm regards,
[Your Name]
Smart Cellular Team
“The ordering process was fine and I’m pleased with the final product, iPhone 12 which is in good condition as described, however, it took weeks for the phone to arrive and I received 2 emails in the interim advising me of dispatch dates which never materialised. After the 3rd email advising me that the phone was being dispatched I was surprised that it actually materialised (3 and a half weeks after ordering) as I had completely lost faith. The headphones I had paid for were sadly not included and I have requested a a refund. I’ll wait to see whether it materialises. I have had email responses whenever I’ve made contact, but was not convinced by the validity of the company owing to the overall experience”
Dear Eleanor,Thank you so much for taking the time to provide us with your valuable feedback about your experience with Smart Cellular. We truly appreciate your effort in letting us know about the ordering process and your satisfaction with the final product, the iPhone 12, which met your expectations.
We sincerely apologize for the inconvenience caused by the delay in receiving your phone. We understand how frustrating it must have been to receive multiple dispatch emails that didn't materialize. We apologize for the loss of faith this may have caused, and assure you that we are taking immediate steps to improve our order fulfillment process to ensure such delays do not occur in the future.
We are truly sorry for the oversight in not including the headphones you had paid for. We have taken note of your request for a refund and assure you that we are actively working on fulfilling it. Please allow us some time to process it, and we will make sure to provide you with updates regarding the refund.
We appreciate your understanding and patience throughout this experience. We want to assure you that your feedback is highly valuable to us, as it helps us identify areas for improvement. We would love to hear more about how we can make things better for you and ensure a smoother and more efficient customer experience.
Once again, thank you for bringing these issues to our attention. We are committed to addressing them promptly and ensuring that your future experiences with Smart Cellular are outstanding.
Kind regards,
Smart Cellular Customer Support
,Thank you so much for taking the time to provide us with your valuable feedback on your experience with Smart Cellular. We sincerely appreciate your efforts in informing us about the issues you encountered.
We apologize for any inconvenience caused by the missing charging cable and sim key in your iPhone delivery. This is certainly not the level of service we strive to provide to our customers. We understand how important these items are, and we deeply regret that they were not included in your package.
Furthermore, we are truly sorry for the lack of response when you contacted us regarding this matter. We understand how frustrating it can be to not receive a timely resolution to an issue, and we sincerely apologize for falling short in this aspect.
To ensure a better experience for our customers in the future, we would genuinely appreciate it if you could kindly share any suggestions or ideas on how we can improve our service. Your input is incredibly valuable to us, and we want to make sure we take the necessary steps to prevent such incidents from happening again.
Once again, we apologize for any inconvenience caused, and we genuinely appreciate your understanding and patience. We thank you for choosing Smart Cellular and hope to have the opportunity to make things right for you.
“Having ordered a phone on 22nd April which was advertised as 2/3 day delivery and even after being given a tracking number the phone didn't arrive !
After numerous emails and phone calls I was told the phone wouldn't be delivered untill the end of the following week!
I asked to cancel and have a refund as I was desperate for a phone..however this fell on deaf ears and I was then offered another phone in a different colour which I refused only for it to delivered on the 3rd May .
Upon opening the parcel this phone was supposed to be in pristine condition only to find numerous scratches on the screen.
If I had been told the original item was out of stock it would have made all the difference .”
Dear Kevin,Thank you so much for taking the time to share your experience with us at Smart Cellular. We truly appreciate your feedback and apologize for the inconvenience you have encountered.
We are sincerely sorry to hear about the delay in delivery and the lack of communication regarding the availability of the original item. We understand how frustrating it can be to wait for a product that was advertised with a specific delivery timeframe.
Furthermore, we deeply regret that the alternative phone you received did not meet your expectations in terms of its condition. It's definitely not the experience we strive to provide our valued customers.
To make things right, we would like to offer our assistance in resolving this issue. Please let us know how we can better address your concerns and deliver a satisfactory solution. Your satisfaction is our top priority and we want to ensure that you have the positive experience you deserve.
Once again, thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work towards rectifying the situation.
Warm regards,
Smart Cellular Customer Service Team
“I was looking for a pre-loved iPhone 12 and the deals on Smartcellular looked good, with prominent banners on the website claiming “premium next day delivery”. I ordered a “pristine” handset which is defined as “The body may have very light scratches, barely visible. The screen will have no scratches.”
I quickly received an email confirming my order, with promise of an update when my order was despatched. After no follow-up for a couple of days (it was Easter) I tried to contact Customer Services. A automated email response advises that they endeavour to reply within two days, so I tried calling the phone line. Over a number of days I called seven times without ever getting through. The live online chat is slightly better but even this requires significant patience, with time from initial enquiry to getting some form of response typically being around an hour.
I finally received my phone a week later. There is a significant chunk from the top right hand corner of the body and the screen has at least one visible scratch. I immediately contacted Smartcellular requesting a partial refund as the phone meets their “excellent” rather than “pristine” grading. I’ve had no response and no refund five days later.
In summary, my new phone is great (it’s a premium product manufactured by Apple) but my experience of Smartcellular is poor.”
Dear Stephen,Thank you for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate your input and we apologize for the inconvenience you have faced.
We understand that the delays in communication and the condition of the phone you received were not up to your expectations. We sincerely apologize for any disappointments caused. This is not the level of service that we strive to provide to our customers.
We would like to assure you that we are addressing the issues you have raised and we are working to improve our customer service and delivery process. We understand the importance of prompt responses and accurate product descriptions.
If there is anything specific we can do to make things right for you, please let us know. Our team is committed to rectifying this situation and ensuring your satisfaction.
Thank you once again for bringing this to our attention. Your feedback is vital in helping us improve our services. We value you as our customer and hope that you will give us another opportunity to serve you in the future.
“Shocking after sales service and contact. No one has ever responded from my previous comments in these reviews or direct emails, but they still keep offering me ear buds as if I’ve just made a purchase”
Dear James,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate customers like you who provide valuable insight into our services.
We would like to sincerely apologize for the shocking after-sales service and lack of contact you experienced. It is definitely not the level of service we strive to provide, and we understand the frustration it can cause. Rest assured, we take your concerns seriously and are committed to addressing them promptly.
We are truly sorry that no one has responded to your previous comments or direct emails. This is not the kind of customer service experience we want to deliver. We will thoroughly investigate this matter and ensure that appropriate action is taken to rectify the situation.
Your feedback is crucial in helping us improve and provide a better service to all our valuable customers. We genuinely want to make things right for you, James. Could you kindly let us know how we can make things better for you? Your satisfaction is our top priority, and we want to ensure that your future experience with Smart Cellular exceeds your expectations.
Once again, thank you for bringing these issues to our attention. We are committed to addressing them and providing you with the excellent service you deserve. If there is anything else you would like
“Ordered 2 phones on Black Friday deal in November as Christmas presents.
One arrived in a few days and all good.
The other did not arrive until after Christmas in spite almost daily messages from me chasing. Poor communication, slow delivery.
This is the second review I’ve written- the last one doesn’t appear to be on here- hopefully my free AirPods (for writing a review) will arrive asap.”
Dear Helen,Thank you so much for taking the time to provide us with your feedback regarding your experience with Smart Cellular. We genuinely appreciate customers like you who share their thoughts and help us improve our services.
We sincerely apologize for the inconvenience caused by the delayed delivery of one of the phones you ordered during our Black Friday deal. It is disappointing to hear about the poor communication and slow delivery that you encountered. We understand how frustrating this must have been, especially since the phones were intended as Christmas presents.
We are currently investigating the issue with your missing previous review, and we will ensure that your free AirPods are delivered to you promptly as promised. We greatly value your loyalty as a customer, and we apologize for any confusion or disappointment caused.
In order to make things better, we would like to understand your expectations and how we can exceed them moving forward. Please let us know how we can rectify this situation and improve our communication and delivery processes. Your input would be immensely valuable to us.
Once again, thank you for sharing your experience with us, Helen. We are committed to providing you with the best possible service, and we look forward to resolving this matter to your satisfaction.
Best regards,
Customer Service Team
“I had a really bad experience with smart cellular, the condition of the phone battery wasn’t as described and when sent for replacement took them ages and I’ve got a older model in fair condition (I’ve paid for iPhone 11 Pro 256gb excellent condition and the replacement was iPhone 7 64GB fair condition) .
They barely answer the phone and kept repeating the same questions when replying on email, the refund process took over a month .
Maybe it was bad luck , maybe Christmas shopping overload, not sure.”
Dear Al,Thank you so much for taking the time to share your experience with Smart Cellular. We sincerely appreciate your feedback and apologize for the disappointment you faced.
We are truly sorry that the condition of the phone battery did not match the description, and we understand how frustrating it must have been to receive an older model in fair condition instead of the iPhone 11 Pro 256GB in excellent condition that you had paid for. Additionally, we apologize for the delays in the replacement process and the extended refund process that you had to go through.
We understand your frustration with getting responses from our customer service team, and we apologize for the inconvenience caused by the repetitive questions you experienced through email. This is certainly not the level of service we strive to provide.
At Smart Cellular, we consider every customer's feedback vital as it helps us improve our services. We acknowledge that there may have been factors like Christmas shopping overload that contributed to your negative experience, but we are committed to rectifying such issues.
In order to make things better and prevent such incidents from happening again, we would greatly appreciate it if you could provide us with more specific details about your experience and suggestions for improvement. Your input will be invaluable to us in identifying areas of improvement and ensuring that other customers do not have to face similar issues.
Once again, we genuinely apologize for the inconvenience caused, and we are determined to learn from this experience to provide you and our future customers with a positive and hassle-free experience.
Thank you for your patience and understanding. We look forward to hearing from you.
Warm regards,
Customer Support Team
Smart Cellular
“Phone was not in the excellent condition it was described to be in. Arranging the return and refund involved many emails and being passed between departments but got there eventually.”
Thank you so much for taking the time to share your feedback about your recent experience with Smart Cellular. We truly appreciate your honesty and value your opinion.
Firstly, we sincerely apologize for any inconvenience caused due to the condition of the phone not meeting your expectations. We understand how frustrating it can be when an item falls short of its description. Your feedback has been shared with our quality control team, and we will ensure that such oversights are addressed to prevent future occurrences.
We are also sorry to hear that arranging the return and refund for the phone involved multiple emails and being passed between departments. This is not the level of service we strive to provide. Rest assured that we have reviewed our internal processes to streamline our customer support channels and prevent similar issues from happening again.
To further improve our services, we would greatly appreciate it if you could provide us with more details about your experience. Is there anything specific we could do to better assist you during the return and refund process or any other aspect of our service that you believe needs improvement?
Once again, we apologize for any inconvenience caused, and we thank you for bringing these matters to our attention. Your feedback is vital in helping us enhance our customer experience. We look forward to your response
“Phone was faulty when it arrived.
Sent it back.
Took over a month and still didn't get back to me.
In the end I asked for money back and they kept the nice I phone box I sent it back in.”
Dear Kevin,Thank you so much for taking the time to share your valuable feedback about your experience with Smart Cellular. We sincerely appreciate your input and apologize for any inconvenience caused.
We are truly sorry to hear that your phone was faulty when it arrived and that sending it back took over a month without a resolution. This is certainly not the level of service we strive to provide, and we understand your frustration. Furthermore, we apologize for the unexpected situation where we inadvertently kept the iPhone box that you sent the phone back in.
We genuinely want to make things right, Kevin. Please let us know how we can improve your experience and make amends. Your satisfaction is extremely important to us, and we would like the opportunity to address the issues you encountered.
Once again, thank you for bringing this matter to our attention. We value your feedback and are committed to using it as a catalyst for improvement.
“Took really long time to get my order. My first order i waited over a month emailing a lot got late response on my email. My order was always about to get shipped but nothing happend. One time i was told that it was with the dispatch team to be shipped but when nothing was shipped few says after that I emailed again, then they told me that it was cancelled (i for sure didn’t cancel and did not get a email from them about that) I already waited over a month. So they told me to order it again and they would ship it right away , so i did. But still nothing was shipped I waited over a month to get my order. I ordered pristine phone, i got nice looking phone but the battery health was not good only 75%.”
Dear Sylvia,Thank you so much for taking the time to provide us with your feedback on your experience with Smart Cellular. We sincerely apologize for the inconvenience and frustration you faced while waiting for your order.
We understand how important it is to receive orders promptly, and we are truly sorry for the delay in shipping your first order. We also apologize for the delayed response to your emails. We should have been more prompt and attentive in addressing your concerns.
Regarding the cancellation of your previous order, we apologize for any confusion caused. We understand that you did not cancel it, and we apologize for not communicating this to you effectively. It was certainly not our intention to make you wait longer than necessary.
We apologize for the further delay in shipping your reordered item. We truly appreciate your patience throughout this process, and we deeply regret the extended wait time you experienced.
We understand your disappointment with the battery health of the phone you received. We strive for excellence in providing quality products to our customers, and we apologize for falling short in this aspect. We will certainly take this feedback into consideration and work towards improving our quality control processes.
Sylvia, we appreciate your honesty and feedback, as it helps us identify areas where we can make improvements. We genuinely want to make things right for you. If you have any further suggestions or if there is anything else we can do to rectify the situation, please let us know. Your satisfaction is of the utmost importance to us, and we are committed to ensuring a positive experience for every customer.
Once again, we apologize for any inconvenience caused and appreciate your understanding. Thank you for bringing these issues to our attention.
Best regards,
Smart Cellular Customer Support Team
Thank you for taking the time to provide feedback on your recent experience with Smart Cellular. We truly appreciate your valuable input.Firstly, we would like to sincerely apologize for the inconvenience caused regarding the issue of offering one price and providing a different one when you had the phone. This discrepancy does not align with our values and we understand how frustrating it must have been for you. Please be assured that we will thoroughly investigate this matter and take the necessary steps to address it appropriately.
Moreover, we apologize for not promptly responding to the email you sent us. Our team is normally very diligent in responding to customer inquiries and we regret that we fell short in your case. We will review our email management process to ensure this doesn't happen again in the future.
We understand your reluctance to use our services again and would like to assure you that we consider your feedback extremely important. In order to improve our services, we kindly request you to provide more specific details about your concerns or any suggestions you may have. Your valuable insight will greatly contribute to our efforts to deliver better customer experiences.
Once again, we would like to express our gratitude for sharing your experience with us. We genuinely apologize for any frustration or inconvenience caused and hope to have the opportunity to better serve you
“Ordered a handset and provided full payment. I then waited for delivery. Nothing happened after 4 days, so I reached out to them via email to discover there would be a "slight delay" to the order. After a week I requested they complete delivery or provide a refund. Neither happened but I did get a reply stating imminent delivery. Nothing happened so I attempted to call multiple times but nobody answered any calls and I was given the choice to leave a message or email "sales". The feedback was so sparse that I started to fear a scam was taking place, therefore I sent a strong email containing threats of further action. Only after this did I get notified of shipment. The phone was delivered the following day but the colour was not as per order. After a further email, I was offered a small partial refund or I could return the phone for exchange or full refund. I opted for the partial refund. I guess you could say that I got there in the end
More positively the phone supplied is in perfect working order and condition, with only the colour being not as expected
The company could dramatically improve by changing in small ways...provide a usable method of contacting them by phone, call back in a timely manner upon leaving a voicemail requesting this, provide upfront information on delays to deliver orders AND provide a viable reason and at the very least, provide honest answers to enquiries. An example would be instead of stating "there will be a slight delay to your order" provide realistic info such as "there has been a mix up and the phone you ordered is not available, however we have one of a different colour for you to consider" (this is just an example and may not represent the true reason for my delay). I am sure this could be an good company with these minor changes to customer relations”
Dear Peter,Thank you for taking the time to provide us with your feedback on your experience with Smart Cellular. We sincerely apologize for the inconvenience and frustration you encountered during the process of ordering and receiving your handset.
We understand your disappointment in the delay in delivery and the lack of communication from our end. We apologize for any inconvenience caused by this situation. It is not our intention to cause any doubts or concerns regarding the legitimacy of our business.
We appreciate your suggestion to improve our customer service. We acknowledge that providing a reliable method of contacting us by phone is essential, as well as responding promptly to voicemail messages. Additionally, we understand that transparent and honest communication about delays and reasons for them is vital to ensure a positive customer experience.
We are glad to hear that despite the issues, the phone you received is in perfect working order and condition. We understand that the color discrepancy was disappointing, and we apologize for any inconvenience caused. We appreciate your patience and willingness to work with us by accepting a partial refund.
We genuinely value your feedback, and we believe that these minor changes in our customer relations will help us become a better company. We would like to know how we can make things better for you and ensure that we provide a smoother and more satisfactory experience going forward.
Once again, we apologize for the inconveniences you faced, and we thank you for bringing these issues to our attention. We are committed to improving our services based on your feedback, and we hope to have the opportunity to serve you better in the future.
Thank you for choosing Smart Cellular.
Sincerely,
Jeff S
Customer Service Department
“The phone finally arrived after 15 days and several exchanges of emails from the date of buying it. I was left to believe that I'd bought a phone that didn't exist, and there wasn't any voluntary communication of assurance, plus the only contact I could get was via email as the phone was never answered. It's gong to be a present and so I haven't turned it on yet, but the phone does looks good and so hopefully all the anxiety will be worth it.”
Dear [Reviewer],Thank you so much for taking the time to provide us with your feedback on Smart Cellular. We deeply appreciate your effort in sharing your experience with us.
Firstly, we would like to apologize for the inconvenience you encountered during the purchase of your phone. We understand how frustrating it must have been to wait for 15 days and go through several email exchanges without receiving the phone. We sincerely apologize for the lack of communication and assurance provided. This is not the experience we strive to deliver to our valued customers.
We are glad to hear that the phone looks good and we truly hope that it lives up to your expectations. We understand that the anxiety caused by the delays and lack of communication may have dampened your enthusiasm. We genuinely apologize for any inconvenience and disappointment caused.
Your feedback is extremely valuable to us, as it helps us identify areas of improvement. We would love to hear more from you on how we can make things better. Please let us know what further steps we can take to resolve the issues you faced and ensure a more seamless experience for all our customers.
Once again, thank you for your feedback, and we truly appreciate your patience and understanding. We remain committed to delivering the highest level of customer satisfaction, and we look forward to serving you better in the future.
Best regards,
[Your Name]
Customer Support Team
Dear Zaibi,Thank you so much for taking the time to provide your feedback on your experience with Smart Cellular. We truly appreciate your effort in letting us know about the issues you faced.
Firstly, we sincerely apologize for the delayed delivery, poor and unreliable communication, as well as the wrong charging cable you received. We understand how frustrating these situations can be, and we deeply regret any inconvenience caused to you. Rest assured, we are committed to fixing these problems and ensuring a better experience for all our customers going forward.
On a positive note, we are glad to hear that you are satisfied with the handset you ordered. Your satisfaction is very important to us, and we want to make sure we address the issues you mentioned effectively.
In order to make things better, we would love to hear more about your specific concerns and how we can improve our services. Please feel free to provide any additional details or suggestions you may have. Your input will be invaluable in helping us make the necessary changes to exceed your expectations.
Once again, thank you for your feedback and for being a valued customer. We look forward to hearing from you and working towards a resolution.
Best regards,
Customer Service Team
“I previously gave quite a positive review but since the delivery of the phone of which was fine
But since then any chance of contacting them is a waste of time I’ve sent 3 emails and messages not one single reply
I received an email saying don’t forget to claim your free EarPods well I have tried but to no avail not one response
So how one would communicate to get any warranty work I doubt if you will ever get a response
So they advertise 18 months warranty but if they don’t answer your guarantee is useless
So my opinion is leave these people alone as communication is impossible
Kind regards
Alva Skitt”
Dear Alva Skitt,Thank you so much for taking the time to provide us with your feedback about your experience with Smart Cellular. We truly appreciate customers like you who share their thoughts and let us know where we can improve.
We sincerely apologize for the inconvenience caused with the lack of communication. We understand how frustrating it can be when you have questions or need support and don't receive a response. This is definitely not the level of service we strive to provide.
We have noted your concerns regarding the non-response to your emails and messages. It is certainly not our intention to ignore our customers, and we are sorry for any confusion or frustration this has caused. We acknowledge that claiming the free EarPods and warranty work have been difficult due to the lack of communication.
To make things better, we would like to ask for your assistance. Could you please provide us with the details of your previous emails and messages, such as the dates and email addresses used? This will help us investigate the issue and ensure that we rectify the situation promptly.
Once again, we appreciate your feedback and apologize for any inconvenience caused. We value your business and would like to make things right. If there's anything else you would like to discuss or if you have any other suggestions for improvement, please don't hesitate to let us know.
Kind regards,
Jeff S
“I selected and paid for an iPhone 13 in pristine condition, which according to the website should have no scratches on the screen, this was not the case with this phone.
I have sent two emails outlining this issue without a reply. I have now decided to return it for a refund.”
Thank you so much for taking the time to share your feedback about your recent experience with Smart Cellular. We sincerely appreciate customers like you who let us know about their concerns.
First and foremost, we want to apologize for the inconvenience caused by receiving an iPhone 13 in less than pristine condition, especially when our website clearly states there should be no scratches on the screen. This is certainly not up to our usual standards, and we deeply regret any disappointment this may have caused you.
We understand that you have already reached out to us via email twice regarding this issue, and we sincerely apologize for not responding promptly. We strive to provide excellent customer service, and in this instance, we fell short. Our team is currently looking into why your emails did not receive a timely response, and we will ensure that this does not happen again in the future.
In order to resolve this matter and make things right, we would like to offer you a refund for the iPhone 13 you received. We apologize for any inconvenience you may have faced in returning the phone, and we assure you that our refund process will be hassle-free.
We value your trust in our company and want to express our gratitude for bringing this issue to our attention. Your
