Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your kind words and are thrilled to know that you had a positive experience with us.Excellent customer service is our top priority, and we are delighted to hear that we met your expectations. Our team strives to provide exceptional assistance and support to all our valued customers.
Once again, we greatly appreciate your feedback, and we look forward to serving you again in the future.
“Never read the reviews until after i an ordered iphone 12 ,
But was more than happy with the service, i received the phone within 2 days
and came as described, can't really say anything more 5*
wayne”
Dear Wayne,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you were satisfied with our service.
We're glad to know that you received your iPhone 12 promptly within just 2 days and that it arrived as described. Your kind words mean a lot to us, and we're thrilled to have provided you with a positive experience.
Once again, thank you for choosing Smart Cellular. We hope to serve you again in the future!
Posted 9 months ago
Dear Wayne,Thank you so much for your fantastic 5-star rating of Smart Cellular! We sincerely appreciate your feedback, and we are delighted to hear that you were more than happy with the service you received.
We understand that reading reviews after making a purchase can sometimes be nerve-wracking, but we are thrilled that the iPhone 12 you ordered arrived within just 2 days and matched your expectations. We aim to provide hassle-free experiences for our customers, and your satisfaction is our utmost priority.
Thank you once again for your kind words and for taking the time to share your positive experience. We truly value your trust in our service and hope to serve you again in the future!
Thank you so much for your fantastic 5-star rating and for choosing Smart Cellular as your go-to source for your family phones! We truly appreciate your continued support as a returning customer. It's wonderful to hear that our services have consistently provided you with great affordability and high-quality products. We promise to always deliver exceptional service and maintain our commitment to honesty in everything we do. Thank you again for your kind words, and we look forward to serving you for many more orders to come!
Thank you so much for your glowing five-star review of Smart Cellular! We greatly appreciate your positive feedback and are thrilled to hear that you had a satisfactory experience with your order. Your support means a lot to us! While we apologize if the item wasn't in the exact same condition as described on our website, we're glad it still met your expectations and that you encountered no issues. We strive to provide excellent service, and your satisfaction is our top priority.
Thank you again for your valuable feedback, and we look forward to serving you again in the future!
Dear Michelle,Thank you so much for your glowing 5-star rating of Smart Cellular! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with us. The communication was there, and we're very happy to have been able to meet your needs.
We hope to continue serving you with our top-notch services and look forward to assisting you in the future. If you have any further questions or require any assistance, please don't hesitate to reach out to us.
Thank you again for your support and for choosing Smart Cellular!
Best regards,
Smart Cellular
“Do not touch this company! Total joke they do not dispatch as stated then phone arrives broken and now been over three months for a repair or refund and now they are ignoring us. Do not lose money with this company and end up having to take them to court as we are to get back our £300. Don’t try the phone it doesn’t work!”
Dear Sarah,Thank you so much for taking the time to share your experience with us at Smart Cellular. We truly appreciate your feedback and want to extend our sincere apologies for the issues you've encountered.
We are truly sorry that the phone arrived broken and that you've been waiting for more than three months for a repair or refund. This is not the level of service we strive to provide, and we understand how frustrating this has been for you.
We assure you that your feedback is valuable to us, and we are committed to making improvements to ensure situations like this do not arise in the future. We genuinely want to make things right for you.
To better understand the situation and find a resolution, would you kindly provide us with more details about your experience? Your input will greatly assist us in addressing the issues you've faced and taking appropriate measures.
Thank you once again for reaching out to us, and we look forward to hearing from you soon.
Thank you so much for taking the time to rate Smart Cellular with five stars! We truly appreciate your positive feedback and we are delighted to hear that you had a great experience with us.
Your kind words regarding the fast delivery and product being as per presentation mean a lot to us. We strive to provide excellent service and deliver products that meet our customers' expectations, so knowing that we have succeeded with your order is truly rewarding.
Thank you again for your recommendation to buy from us. We value your trust and are here to assist you with any future needs you might have. Should you require any further assistance or have any questions, please don't hesitate to reach out.
We genuinely appreciate your support and look forward to serving you again.
Warm regards,
Smart Cellular Team
Dear Jeffrey,Thank you so much for taking the time to rate Smart Cellular with 5 stars. We truly appreciate your support and are thrilled to hear that you had a great experience with us.
"Great phone like new!"
Your kind words mean a lot to us and we are glad that you are satisfied with the quality of your new phone. Should you need any assistance in the future, please don't hesitate to reach out to us.
Thanks again for choosing Smart Cellular! We look forward to serving you again soon.
Best regards,
Smart Cellular Team.
“Bought 3 iPhone 2020s in the last 3 months all pristine condition, they all came as described and delivered very quickly, nothing negative to say all good. Would definitely recommend
Phil”
Dear Phil,Thank you so much for taking the time to leave us a glowing 5-star review for Smart Cellular! We greatly appreciate your feedback.
We are thrilled to hear that you had a fantastic experience with us and that the three iPhone 2020s you purchased over the last three months were in pristine condition, as described. We take great pride in delivering our products quickly and ensuring customer satisfaction, so it's wonderful to know that we met your expectations.
Your kind words and recommendation mean the world to us. We couldn't be happier knowing that you had such a positive experience with our company.
Once again, thank you for choosing Smart Cellular. If you ever need any assistance in the future, please don't hesitate to reach out. We'll be more than happy to help.
Best regards,
Smart Cellular Team.
Thank you so much for taking the time to share your valuable feedback about your experience with Smart Cellular. We truly appreciate customers like you who provide us with their honest opinions.
We sincerely apologize for the inconvenience caused by our lack of response to your emails and calls. This is not the level of service we strive to provide, and we are sorry for any frustration or concern it may have caused.
Your comment about not suggesting others to buy from here is duly noted. We understand that our responsiveness is crucial, and we will make every effort to improve in this area. We value your input, and we would love to hear your suggestions on how we can make things better.
Once again, thank you for sharing your experience with us. We greatly appreciate your feedback and are committed to resolving these issues and providing a better customer experience moving forward.
Best regards,
Customer Service Team
Smart Cellular
Thank you so much for awarding Smart Cellular with a fantastic 5-star rating! We highly appreciate your support and taking the time to share your positive experience with us.
"Great service and quick delivery" is precisely what we strive to offer our valued customers. Ensuring a seamless and efficient purchase journey is paramount to us, and we're thrilled to know that we could meet your expectations.
Once again, thank you for your kind words and for choosing Smart Cellular. Should you have any further inquiries or need assistance in the future, please do not hesitate to reach out. We look forward to serving you again soon!
Best regards,
Smart cellular Team.
Dear Dave,Thank you so much for your 5-star rating of Smart Cellular! We greatly appreciate your support and positive feedback. As a team, we strive to provide top quality products and excellent service to our valued customers like yourself.
Thank you once again for choosing Smart Cellular, and please feel free to reach out to us if you have any further inquiries or require any assistance.
Best regards,
Smart Cellular Team.
Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your kind words and support. We take pride in providing great service and ensuring speedy delivery to our valued customers like you. We are thrilled to hear that you had such a positive experience with us. We look forward to serving you again in the future. Thank you for choosing Smart Cellular!
“Shocking after sales service and contact. No one has ever responded from my previous comments in these reviews or direct emails, but they still keep offering me ear buds as if I’ve just made a purchase”
Dear James,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate customers like you who provide valuable insight into our services.
We would like to sincerely apologize for the shocking after-sales service and lack of contact you experienced. It is definitely not the level of service we strive to provide, and we understand the frustration it can cause. Rest assured, we take your concerns seriously and are committed to addressing them promptly.
We are truly sorry that no one has responded to your previous comments or direct emails. This is not the kind of customer service experience we want to deliver. We will thoroughly investigate this matter and ensure that appropriate action is taken to rectify the situation.
Your feedback is crucial in helping us improve and provide a better service to all our valuable customers. We genuinely want to make things right for you, James. Could you kindly let us know how we can make things better for you? Your satisfaction is our top priority, and we want to ensure that your future experience with Smart Cellular exceeds your expectations.
Once again, thank you for bringing these issues to our attention. We are committed to addressing them and providing you with the excellent service you deserve. If there is anything else you would like
Thank you so much for your valuable feedback and the fantastic 5-star rating, [Reviewer's Name]! We truly appreciate your kind words about our service at Smart Cellular. It brings us immense joy to know that you are satisfied with your purchase. Excellent product, indeed! We're thrilled that you are delighted with your purchase.
Thank you again for choosing Smart Cellular. We look forward to serving you again in the future!
Dear Shaun,Thank you so much for your wonderful 5-star rating of Smart Cellular! We truly appreciate your kind words and support.
We are thrilled to hear that you purchased an iPhone 11 for your daughter as a Christmas gift, and that she absolutely loves it! Bringing smiles to our customers' faces is what we strive for.
Your feedback about our company and service means a lot to us. We always strive to provide exceptional products and top-notch customer service. Should you need any assistance in the future, please don't hesitate to reach out to us.
Once again, thank you for choosing Smart Cellular. We wish you and your family a fantastic year ahead!
Best regards,
Smart Cellular Team
“Was promised free earpods for leaving a 5 star review. 3 weeks later they still haven’t arrived. Sent an email to support. No reply. So im removing my good reviews, and also they keep sending me the same email everyday to make a review. Dont give them your email or it will be full of spam. So more than 90% of all these reviews are from people who also expected to get free earpods and never did so the reviews are all fake. Do not trust this company”
Dear Marmite,Thank you so much for taking the time to provide us with your feedback regarding your experience with Smart Cellular. We sincerely appreciate your honesty and value your input.
First and foremost, we would like to apologize for any inconvenience caused by the delay in receiving the promised free earpods. We understand your frustration and want to assure you that we are working diligently to rectify this situation. We apologize for the lack of response to your email, and we are investigating the issue to ensure that our customer support team addresses all inquiries promptly.
We also apologize for the repetitive email requests to make a review. We understand that this can be extremely frustrating and can make our customers feel inundated. Our marketing team will be addressing this concern to ensure it doesn't happen again in the future.
In regards to your concern about the authenticity of our reviews, we take this matter seriously. We assure you that we do not engage in any fraudulent practices, and we are committed to maintaining the trust of our customers. We will thoroughly investigate the situation you have highlighted and take appropriate actions to ensure transparency.
We truly value your feedback, Marmite, as it helps us identify areas for improvement. At Smart Cellular, we strive to provide the best possible experience for our customers, and we would appreciate any further suggestions from you on how we can make things better.
Once again, thank you for reaching out to us. Your feedback is invaluable to us and will contribute to the ongoing enhancement of our products and services.
Best regards,
Customer Support Team
Smart Cellular
“If I could give 0 stars I would. Ordered 2 weeks ago and still no sign of phone or of a refund being processed that was asked for, company keeps stalling the process when questioned. Avoid at all costs.”
Dear Harriet,Thank you for taking the time to share your feedback on Smart Cellular. We truly appreciate customers like you who take the time to let us know about their experiences.
Firstly, please accept our sincere apologies for the inconvenience and frustration you have experienced. We understand that waiting for a product and not receiving it within the expected timeframe can be extremely disappointing, not to mention the lack of communication regarding a refund. We apologize for any delays in processing your requested refund and for the lack of transparency during this process. This is certainly not the kind of service we strive to provide.
In order to rectify this situation, we would like to understand more about your specific experience and how we can improve. Could you kindly provide us with your order details and any other information you believe would be helpful in resolving the issue? Our team is committed to making things right for you, and we want to ensure that your concerns are addressed promptly.
We value your business and would like to opportunity to regain your trust. Please feel free to reach out to our customer service team directly or reply to this message with any additional information you can provide. We are determined to learn from this incident and make the necessary changes to ensure that such issues do not occur in the
Dear Orf,Thank you so much for your exceptional 5-star rating of Smart Cellular! We greatly appreciate your support and are thrilled to hear that you had a seamless experience with us.
Your satisfaction is our ultimate goal, and we are delighted to know that you received your phone (S22) swiftly and that it has been performing flawlessly for the past couple of months. It is always great to hear positive feedback regarding our products, so we are truly grateful to you for taking the time to share your experience.
We are committed to consistently providing high-quality devices and exceptional customer service, so if you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to ensure your experience with Smart Cellular remains exceptional every step of the way.
Once again, we sincerely appreciate your kind words and thank you for choosing Smart Cellular!
Best regards,
Smart Cellular.
Thank you so much, Kiran, for giving us a 5-star rating! We truly appreciate your kind words and are delighted that you had a great experience with Smart Cellular. Quick and excellent service is what we strive for, and we're glad we could deliver it to you. If you have any questions or need further assistance, please don't hesitate to reach out. Thanks again for choosing Smart Cellular!
