“Just purchased my Samsung Galaxy S22 128GB Pink from Smart Cellular. It was graded as Excellent Condition. The phone arrived promptly (2-3 working days) and is in excellent condition with no marks or scratches. It appears to be in full working order. Very pleased. I've not purchased a refurbished phone before but based on the service I have received, I would recommend considering purchasing a refurbished phone with Smart Cellular. Thank you.”
Dear JULIE,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us.
We're delighted to hear that you just purchased the Samsung Galaxy S22 128GB Pink from us and that it arrived promptly and in excellent condition. It's wonderful to know that the phone is in perfect working order with no marks or scratches. We take great pride in ensuring that our refurbished phones meet the highest standards of quality, and we're glad to see that it has lived up to your expectations.
Your feedback means a lot to us, especially coming from someone who hasn't purchased a refurbished phone before. We're thrilled that our service has left a positive impression on you, and we appreciate your recommendation to consider purchasing a refurbished phone with Smart Cellular.
Once again, thank you for choosing Smart Cellular, and please don't hesitate to reach out if you need any further assistance. We're here to ensure your satisfaction with our products and services.
“Phone arrived promptly and in perfect condition. Battery charger is good as previous reconditioned phones have been a problem.
Overall very happy with security in payment process and delivery.”
Dear Mythili,Thank you so much for giving Smart Cellular a 5-star rating! We are absolutely thrilled to hear that you had an excellent experience with us.
We're glad to know that your phone arrived promptly and in perfect condition. It's wonderful to hear that the battery charger provided with your purchase met your expectations. We understand how previous experiences with reconditioned phones may have been problematic, and we're delighted that you didn't face any such issues this time.
Moreover, we're pleased to hear that you were impressed with our secure payment process and delivery service. At Smart Cellular, the satisfaction and safety of our customers are of utmost importance to us.
Thank you once again for your valuable feedback and for choosing Smart Cellular. We appreciate your support and look forward to serving you again in the future!
Dear,Thank you so much for taking the time to rate Smart Cellular with a fantastic 5 stars! We truly appreciate your support and are thrilled to hear that you have had a great experience with us.
Your kind words bring us immense joy and encourage us to keep striving for excellence. We're delighted to know that, in the past two months, you have encountered no issues with our service. Customer satisfaction is our top priority, and it brings us great satisfaction to know that we have met your expectations so far.
Once again, thank you for choosing Smart Cellular and for your wonderful review. If there is anything we can assist you with, feel free to reach out to us. We look forward to continuing to provide you with exceptional service.
Best regards,
Smart Cellular Team
“Customer service was brilliant. Very happy with the handset its like brand new. And extremely good value for money. Delivered when it was said it would be. Very happy customer. Will definitely be a returning one too and would highly recommend”
Dear valued customer,
Thank you so much for taking the time to rate Smart Cellular with a fantastic 5 stars! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us.
We're delighted to know that our customer service met your expectations and provided you with a brilliant experience. It brings us immense joy to learn that you are incredibly satisfied with the handset you received, which felt just like brand new. We always strive to offer great value for money, and we're thrilled that we could meet your expectations in this regard as well.
Moreover, we're glad to hear that our delivery service was punctual, ensuring your order was received promptly. We are committed to providing a seamless experience from purchase to delivery, and we're thrilled that we succeeded in this aspect as well.
Your satisfaction and loyalty mean the world to us, and we're grateful to have you as a happy customer. Rest assured that we'll continue to provide you with top-notch products and excellent service.
Thank you once again for your kind words, your support, and for recommending Smart Cellular. We look forward to serving you again in the future!
Warm regards,
The Smart Cellular Team
Thank you so much for taking the time to leave us a five-star rating! We truly appreciate your kind words and support towards Smart Cellular.
We are thrilled to hear that you had an excellent experience with us and that our service met your expectations. Providing prompt and on-time delivery is one of our top priorities, and we are glad that we were able to fulfill that promise.
Once again, thank you for your feedback and for choosing Smart Cellular. We look forward to serving you in the future.
Best regards,
Smart Cellular.
Dear Steven,
Thank you so much for your fantastic 5-star rating of Smart Cellular! We are thrilled to hear that you had a great experience with us. We take pride in providing brilliant communication, quick delivery, and ensuring that the phone you received was in excellent condition, just as described.
Your kind words are greatly appreciated, and we couldn't be happier to know that you are satisfied with our service. If there is anything else we can assist you with in the future, please don't hesitate to reach out.
Once again, thank you for choosing Smart Cellular!
Best regards,
Smart Cellular.
“Having ordered a phone on 22nd April which was advertised as 2/3 day delivery and even after being given a tracking number the phone didn't arrive !
After numerous emails and phone calls I was told the phone wouldn't be delivered untill the end of the following week!
I asked to cancel and have a refund as I was desperate for a phone..however this fell on deaf ears and I was then offered another phone in a different colour which I refused only for it to delivered on the 3rd May .
Upon opening the parcel this phone was supposed to be in pristine condition only to find numerous scratches on the screen.
If I had been told the original item was out of stock it would have made all the difference .”
Dear Kevin,Thank you so much for taking the time to share your experience with us at Smart Cellular. We truly appreciate your feedback and apologize for the inconvenience you have encountered.
We are sincerely sorry to hear about the delay in delivery and the lack of communication regarding the availability of the original item. We understand how frustrating it can be to wait for a product that was advertised with a specific delivery timeframe.
Furthermore, we deeply regret that the alternative phone you received did not meet your expectations in terms of its condition. It's definitely not the experience we strive to provide our valued customers.
To make things right, we would like to offer our assistance in resolving this issue. Please let us know how we can better address your concerns and deliver a satisfactory solution. Your satisfaction is our top priority and we want to ensure that you have the positive experience you deserve.
Once again, thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work towards rectifying the situation.
Warm regards,
Smart Cellular Customer Service Team
Dear David, Thank you so much for giving Smart Cellular a fantastic 5-star rating! We truly appreciate your support and are thrilled to hear that you had an excellent experience with us.
We're glad to know that you found an unbeatable price on your iPhone 12 mini in pristine condition. It's always our aim to deliver exactly what we promise, and we're delighted that your device arrived as advertised, in mint condition.
We strive to provide exceptional service to our customers, and your kind words have truly made our day. If you have any questions or need assistance in the future, please don't hesitate to reach out.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future!
Best regards,
Smart Cellular.
Dear Rachel, Thank you for your generous 5-star rating of Smart Cellular! We are thrilled to hear that you had an excellent experience with our product. We appreciate your patience during the shipping process, and we apologize for any worries it may have caused. However, we are delighted that it was totally worth the wait when it finally arrived.
At Smart Cellular, we strive to provide the best value on the market, and your feedback encourages us to keep up the good work. Should you have any further questions or need assistance, please don't hesitate to reach out to our customer support team.
Thanks again for choosing Smart Cellular!
Best regards,
Smart Cellular.
Dear C,Thank you so much for giving Smart Cellular a 5-star rating. We truly appreciate your support! We are thrilled to hear that you had a positive experience with us.
We take pride in offering a good choice of phones in great condition at very competitive prices. Our team is committed to providing a seamless and speedy delivery service, ensuring that you receive your purchase promptly.
Once again, thank you for choosing Smart Cellular. It was a pleasure serving you, and we hope to assist you again in the future.
Best regards,
Smart Cellular.
Dear Kev,
Thank you so much for leaving us a 5-star rating! We really appreciate your kind feedback and are thrilled to know that you are happy with your purchase from Smart Cellular. We're glad to hear that the delivery was fast and that the phone is running smoothly. Your satisfaction means the world to us. Thank you for choosing Smart Cellular!
Warm regards,
Smart Cellular.
Dear Helen,
Thank you so much for your incredible 5-star rating of Smart Cellular! We are thrilled to hear that you had an amazing experience with us. Your kind words about our communication, fast delivery, and overall satisfaction really mean the world to us.
We are truly delighted to have served you and made you happy. Rest assured, we will continue to provide the same level of excellence in all aspects of our service. We look forward to serving you again in the future, and we appreciate your trust in us.
Thank you once again for choosing Smart Cellular!
Warm regards,
Smart Cellular.
Thank you so much for taking the time to give Smart Cellular a fantastic 5-star rating! We truly appreciate your support and are delighted to know that you had a positive experience with our services.It's wonderful to hear that you found our communication to be good and that the delivery was prompt. We strive to keep our customers informed and ensure that their orders reach them in a timely manner.
Moreover, we're thrilled that you are satisfied with the product you received. Providing high-quality items is one of our top priorities, and we're glad that we could meet your expectations.
Once again, thank you for choosing Smart Cellular and for your kind words. We hope to serve you again in the future.
“Great service. Very quick delivery as arrived next day. Very pleased as phone is spotless, no marks or scratches. Great to deal with. Will shop again. Very happy with purchase”
Thank you so much, Kate, for giving us a fantastic 5-star rating! We sincerely appreciate your kind words and are thrilled to hear that you had a great experience with Smart Cellular. We are glad to know that our service was excellent and that your phone arrived promptly without any marks or scratches. Your satisfaction is our top priority! We look forward to serving you again in the future and hope to provide you with another wonderful shopping experience. Thank you for your support, and we are very happy that you are pleased with your purchase.
“Fri, 26 Apr, 17:32: Order #11000008192,Samsung Galaxy S21 5G 128GB,Grand Total €268.75. Postage Free.
29/04/202. Smart Cellular will not be covering any custom charges for orders placed outside of the UK. 'As your item is from outside the EU,' Irish Revenue which is 23% of the full value of your item, has applied a Customs Charge which you will be required to pay to have the parcel delivered to you.
Please respond with if you are happy to continue with the order or if you would like to cancel for a full refund.
"I am no longer interested. May I have a refund please?"
Smart Cellular Payments: Hi, Thank you for your email.
I will get this refunded, Regards Tim.
Tue, 30 Apr, 10:17: Thank you for placing an order with Smart Cellular.
"This order has been cancelled, and I have been informed that I will be refunded by your colleague.
Thank you."
Thu, 01 May, 14.03. Sales: Good Afternoon
I can confirm your order has not been cancelled
Kind regards Rachael.
Reply: This order has been cancelled 3 days ago, well in time regarding consumer law.”
Hi Rachael,Thank you for your response. I appreciate your attention to my order. However, I have received confirmation from your colleague, Tim, that my order has indeed been cancelled and that I will be receiving a refund.
I understand that there may have been some confusion, but I assure you that this order has been cancelled three days ago, which falls within the timeframe allowed by consumer law.
Thank you for your understanding.
Best regards,
Alan
“Ordered a iphone 14 Pro max been waiting for delivery. Poor customer service lack of ownership and communication. Received email last week saying will be dispatched Monday gone. Still awaiting for confirmation of dispatch. Been told today that they are behind may get Tuesday next week.
Been advised of a small goodwill gesture but will have to see if I get it as others also offered but hadn't received theirs.
Only continuing to wait due to the good price of the phone.”
Dear Nick,Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with Smart Cellular. We truly appreciate your openness and honesty.
We would like to sincerely apologize for the inconvenience you've faced during the delivery process of your iPhone 14 Pro Max. We understand how frustrating it can be to encounter poor customer service, lack of ownership, and communication gaps. Please know that this is not the standard we strive to maintain at Smart Cellular.
We apologize for the delay in dispatching your order, and we understand how this uncertainty may have caused you further frustration. We are actively addressing the issue with our team to ensure such occurrences are minimized in the future.
Regarding the small goodwill gesture, we apologize for any confusion or uncertainty surrounding its delivery. Rest assured, we are working diligently to ensure that you and other customers receive the promised gesture promptly.
We truly value your decision to continue waiting for the delivery due to the favorable pricing of the phone. Your patience is greatly appreciated, and we want to assure you that we are doing everything possible to expedite the dispatch process.
Furthermore, we would love to hear your thoughts on how we can improve our services. Your feedback is extremely important to us, and it will help us identify areas where we can enhance the overall customer experience.
Once again, we sincerely apologize for the inconvenience caused. If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to reach out to us. We are here to make things right and ensure your complete satisfaction.
Thank you for choosing Smart Cellular, and we hope to exceed your expectations in the future.
Best regards,
Customer Support Team
Smart Cellular
DearThank you so much for giving Smart Cellular a 5-star rating! We really appreciate your feedback and are thrilled to hear that you had a great experience with us.
We're also glad to know that you found our delivery fast and that the mobile phone you received was accurately described. Our team works hard to provide a seamless shopping experience and ensure that our products match the descriptions perfectly.
Once again, thank you for your kind words and for choosing Smart Cellular. We look forward to serving you again in the future!
“Recently purchased a iPhone 11 in pristine condition and although there was a delay of six days in delivery due to stock shortages I received mine now and honestly to look at it you would think it was brand new
I am highly delighted with the purchase and would hesitate to recommend the site to family and friends”
Dear David,Thank you so much for taking the time to leave us a 4-star rating for Smart Cellular. We greatly appreciate your positive feedback and recommendation.
We're thrilled to hear that you recently purchased an iPhone 11 from us and that it arrived in pristine condition. We apologize for the delay in delivery caused by stock shortages, but we're glad that you finally received your phone and are satisfied with its condition. It's wonderful to know that it looks brand new!
Your support and satisfaction mean a lot to us, and we're grateful that you would recommend our site to your family and friends. If there's anything else we can do for you, please don't hesitate to let us know.
Thank you once again, and we look forward to serving you in the future!
“Good Service
Phone sent 24 delivery.
Phone arrived on time but unfortunately had a faulty ear speaker.
Spoke to customer service and returned the phone, Was given an option to have a full refund or an equivalent replacement. Opted for the replacement. New phone was sent the same day that they received the faulty one back by next day delivery.
Spoke to Tim in customer service who kept me updated on the process and arranged my postage refund. Replacement phone was of the same grade as the first one I ordered pristine condition.
Pleased with the service I received I’ve just ordered a iPhone 13 as well from them.”
Dear David,Thank you so much for your 4-star rating of Smart Cellular! We appreciate your feedback and are thrilled to hear about your positive experience with our service.
We are sorry to hear about the issue with the faulty ear speaker on your phone. However, we are delighted to know that our customer service team was able to assist you promptly and offer you options for a full refund or replacement. We are glad that you opted for the replacement and that it was sent to you on the same day that we received the faulty phone, ensuring a quick turnaround.
It is great to hear that Tim from our customer service team was able to keep you updated throughout the process and even arranged your postage refund. We take pride in providing excellent customer service and we are glad that Tim went above and beyond to assist you.
We are also pleased to know that the replacement phone was in pristine condition and of the same grade as the first one you ordered. Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations.
Thank you once again for your review and for choosing Smart Cellular. We are grateful for your trust and support. If you have any further questions or need any assistance, please do not hesitate to reach out to us.
Best regards,
The Smart Cellular Team
Dear Arron,Thank you so much for your glowing 5-star rating of Smart Cellular! We truly appreciate your kind words and support. It means a lot to us.
We're thrilled to hear that you found our service easy and quick. Efficiency is one of our top priorities, and we're delighted that it reflected in your experience. Your satisfaction is our ultimate goal.
Once again, thank you for choosing Smart Cellular. We look forward to serving you in the future and providing you with the same level of excellent service.
