“Hi I ordered on the 24th December as I read the company had next day delivery - I appreciate it was Xmas so didnt expect literally next day delivery but had allowed for the Xmas holidays and weekend. When my phone didn’t arrive in time (I was leaving for an extended trip) i the tried to cancel the phone order - I was told in an email that refund would be issued but if the phone had been sent I would have to return it. I then was told in a second email which was recieved after the refund email that the phone had been sent. Now I didn’t know if I was getting a phone or a refund? My phone arrived 16th January 23 days after I ordered. As I had left home I didn’t need the phone anymore but didn’t know if I the refund was still being processed. I was also promised ear pods as an apology (I had been in contact with various people who were no help and my emails mostly just generated automatic email replys. The ear pods I was promised weren’t in the package. I usually use ioutlet for my phones and iPads and only used this company because of the net day delivery. . I don’t know what the quality of the phone is like as I am still not home to check. (My parents opened the parcel to check if the ear pods were there or not) overall Iwas very disappointed with the service and the confusing communication system. And also th lack of the ear pods so that is why I am doing this review.”
“Phone arrived in stated time and was a very good price but there were a few more visible scratches and marks on screen than I would have expected for a "Pristine" phone. In my opinion, although the rest of the phone was pristine, it should have been labelled very good or excellent because of the light screen damage. On balance kept the phone as it was a good price and with screen protector on all was good.”
“When you opt for the cheapest on the market, you do worry if you've done the right thing. I'd have no problem ordering again from them. Good communication. The phone came well packaged and the is in excellent condition.”
“Well laid out website made it easy to choose the model I wanted. Ordering was simple and I received a conformation straight away. The colour I wanted was out of stock but I received a phone call to offer me an alternative or to wait two more days for the original. Delivery came swiftly once in stock. Item was packed in a tight fitting cardboard sleeve with the SIM tool and lead. I was recommended Smart Cellular from a friend who had used them twice before and I would recommend them”
“I had a couple of questions before I purchased my Pixel 8 Pro, I received prompt and helpful answers. The phone was as described and delivery was as expected. I will be recommending Smart Cellular.”
“Unfortunately the iphone16 refurb had a fault where the download speed was poor. However, the price was competitive & arrived on time & the return process was quick & efficient.”
“If I could give NO stars I would. I placed my order for Iphone 13 and have been given the run around as to when it will be delivered. I therefore decided to cancel my order and requested a full refund but have had no response from them via email or response to my voice mail message (as no one answered my call). I have had to raise a dispute with my credit card company.”
