Dear [Reviewer],Thank you so much for taking the time to rate Smart Cellular with 5 stars! We greatly appreciate your positive feedback.
We are thrilled to hear that you found the lowest price for a re-engineered iPhone 14 Pro with us. We understand that you had to wait a bit longer for the delivery due to your preference for the silver color, but we're glad it was worth the wait.
At Smart Cellular, we always strive to provide the best products at competitive prices, and we are delighted that you had such a great experience with us.
Once again, thank you for your kind review and for choosing Smart Cellular. We look forward to serving you again in the future.
Best regards,
[Your Name]
“I ordered two handsets. One arrived without issue and within the designated timeframe; the second one arrived late and was not what I’d ordered. I ordered a pristine iPhone 12, black. What arrived was a blue iPhone 12 in poor condition. Customer service were helpful, although responses were delayed.”
Dear Vicki, Thank you so much for taking the time to provide us with your valuable feedback on your recent experience with Smart Cellular. We truly appreciate your time and effort in letting us know about your purchase.
Firstly, we deeply apologize for the inconvenience and frustration caused by the late arrival and incorrect handset that you received. We understand how important it is to receive the products as ordered, and we regret that we failed to meet your expectations in this regard. Rest assured, we will investigate this matter thoroughly to ensure it does not happen again in the future.
Furthermore, we understand the dissatisfaction you had with the condition of the iPhone 12 you received, as well as the delayed responses from our customer service team. We apologize for any inconvenience caused as a result of these shortcomings and assure you that we are working diligently to improve our response times and provide better assistance to our valued customers.
In order to rectify the situation and make things better for you, we kindly request your assistance. Could you please let us know the best way to resolve this issue? Whether it involves a replacement for the blue iPhone 12 with the correct black variant or any other solution that you deem suitable, we are here to make it right for you.
“The phone was good and worked well. There was a delay in delivery due to many black Friday orders I think and it is impossible to get hold of anyone if you are wanting to find out why it has not arrived. But it came in the end and all seems fine.”
Thank you so much for giving Smart Cellular a 4-star rating! We appreciate your positive feedback on the performance of the phone and how it met your expectations. We apologize for the delay in delivery, which was due to the overwhelming number of Black Friday orders. We understand how frustrating it can be when you can't get in touch with someone to inquire about the delay. However, we are glad to hear that the phone eventually arrived and everything appears to be in good shape. We hope you enjoy using your new device, and please feel free to reach out if you have any further questions or concerns.
Thank you so much for your incredible 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you are satisfied with your purchase. It's fantastic to know that you found our product in great condition and at a great price. We're delighted that you're happy with your purchase. Should you need any further assistance, please don't hesitate to reach out. Once again, thank you for choosing Smart Cellular!
Dear [username],Thank you so much for your fantastic 5-star rating of Smart Cellular! We highly appreciate your trust in our products and services.
We are thrilled to hear that you are satisfied with the excellent phone that was sent to you. It's always a delightful experience when our customers receive a device that feels brand new.
At Smart Cellular, providing top-notch quality products is our utmost priority. We strive to ensure that every customer receives a device that meets their expectations and surpasses them.
Once again, we extend our gratitude for taking the time to share your positive feedback. We look forward to serving you again in the future and delivering exceptional products and services.
Warm regards,
[Your Name]
Smart Cellular Team
“Easy to use website, clear descriptions and explanations. Great prices too!
Regular updates about my order. Arrived on promised delivery date, well packaged and nice phone. Thank you, will use your company again.”
Thank you so much for your 5 star rating of Smart Cellular, Mel! We are thrilled to hear that you found our website easy to use with clear descriptions and explanations, as well as great prices. We are also glad that you were satisfied with regular updates about your order, as well as the delivery date, packaging, and phone. Your kind words are much appreciated and we look forward to serving you again in the future.
Thank you very much for your 5 star rating of Smart Cellular! I'm delighted to hear that you are satisfied your two phones and that you would highly recommend them. We greatly appreciate your feedback!
Thank you so much for your 5 star rating of Smart Cellular, Carl! We are thrilled to hear that you had such a great experience with us, from ordering to receiving the phone so quickly. We work hard to make sure that our customers are satisfied and we really appreciate that you will be using our company again. Thank you again!
“Just purchased an iPhone 12 mini from Smart Cellular for a really competitive price. It arrived well packaged and ahead of the scheduled delivery, no issues with the phone and would definitely buy from them again.”
Thank you for the 5 star rating, Chris! We really appreciate you for taking the time to review us. We're happy to see that you are pleased with your purchase and experience with Smart Cellular. We are dedicated to providing top quality products with cost-effective solutions, and we're glad to know that we have met your expectations. We look forward to serving you again in the future.
Thank you so much for your five-star review of Smart Cellular. We are so glad to hear that you bought this phone as a Christmas present and that you found it to be a great value and in excellent condition. We strive to provide our customers with top quality products and services, and we are thrilled to hear that this was your experience. Thank you again!
“I got a email to say the phone had been dispatched, rang up a week later to be told it hadn't and it would be another week. Then rang again to be told it would be another week for dispatch. Eventually it turned up 3 weeks later”
Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Smart Cellular. We truly appreciate customers like you who share their experiences and concerns, as it allows us to improve our services.
We would like to sincerely apologize for the inconvenience you faced with the dispatch of your phone. We understand how frustrating it can be to receive conflicting information, and we are truly sorry for any inconveniences caused by the delay in delivering your order.
At Smart Cellular, we strive to provide exemplary service and ensure that our customers have a smooth and seamless shopping experience. Clearly, we fell short of meeting your expectations in this instance, and we want to rectify the situation.
We are committed to addressing the issues you faced and making necessary improvements to prevent similar incidents from recurring in the future. We would greatly appreciate it if you could provide us with more details about your experience, such as the order number or any particular concerns you had during this process. This feedback would be of great assistance in our investigation and enable us to take appropriate measures.
Once again, we apologize for any inconvenience caused and appreciate your patience throughout this process. We value you as our customer and are always striving to enhance our services. If
“The phone was easy to find and the transaction simple, however despite checkout stating arrival 19-21st Dec the item did not arrive until 29th Dec chased with customer service but not much offered other than if I did not receive an update on tracking by that evening it wouldn’t arrive in time for Xmas”
Thank you Hayley for your 4 star rating. We're sorry to hear that your order did not arrive in time for Christmas, and that you were inconvenienced by the late delivery. We appreciate you bringing this matter to our attention and we will work hard to ensure that this doesn't happen again in the near future.
“Bought an iPhone 8 for my wife which was a very reasonably priced, condition was immaculate and delivery was within 3 days which was as promised even though I ordered during Christmas holidays.
Will definitely use Smart Cellular again and recommend to friends .”
Thank you so much for your kind words, David! We appreciate your five-star rating of Smart Cellular. We're so glad to hear that you had such a great experience with us. It's really exciting that you were able to purchase an iPhone 8 for your wife at a reasonable price. We were happy to deliver it within 3 days, even during the busy holiday season. We look forward to helping you in the future and for you to recommend us to your friends!
Thanks so much for your great review, Vikki! We really appreciate it! We are so glad to hear that you had a wonderful experience with our phone, ordering process, and quick service - especially during the festive season! We are thrilled to see such a fantastic 5 stars from you!
Thanks a lot Dolly for your 5 star rating and kind words! We're glad that you found our delivery quick and the website easy to use. We also appreciate your feedback on our exceptional prices. We hope to serve you for along time!
Thank you so much for your wonderful 5 star rating and kind words! We're so glad you were satisfied with your dealings with us, and that you found our product and price to be of good quality. We appreciate your recommendation!
Thank you so much for your 5 star rating of Smart Cellular! I'm really pleased that you found the purchase satisfying, and thrilled to hear that your 13 year old is so happy with the phone! We strive to provide the best customer experience possible, so thank you for your kind words!
Thank you Caroline for your 4 star rating of Smart Cellular! We are delighted to hear that you are happy with the quality of our phone and that the delivery was satisfactory. We appreciate your kind feedback!
“in many years i have dealt with so many different companies
but if you are intending to buy from these ( **************************) !! do yourselves a favour and go elsewhere and save so much anxiety trying to get these people to respond in an proper way with any problems that arise im £365 down now i retuned a faulty phone only to have it returned in a worse state, returned it again (at my own expense again) returned again no further forward.
ive had live chats with them so many times with promises never fulfilled, telling me they would resolve and replace (i took screen shots of said conversations) they obviously dont give a toss about the customer !!!!
PEOPLE BE AWARE THIS COMPANY IS TOXIC, SO STEER CLEAR !!!!
Regards Tony”
Dear Tony,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate your honesty and bringing these issues to our attention.
We are sincerely sorry for the inconvenience you have faced and the frustration caused by the poor customer service and the condition of the faulty phone after returning it. This is certainly not the level of service we aim to provide to our valued customers.
We understand that you have already gone through a difficult time dealing with our company, and we apologize for any anxiety or inconvenience caused. Your concerns are valid, and we assure you that we take them seriously.
We want to make things right for you and regain your trust in our company. Could you please provide us with more details about your specific situation and how we can rectify these issues? We genuinely care about our customers and their satisfaction, and we want to ensure that we address your concerns promptly and efficiently.
Once again, we apologize for the negative experience you've had, and we appreciate your feedback. Please feel free to reach out to us directly, and we will do everything in our power to make things better for you.
Best regards,
Jeff S
