“My phone was delayed, two and a half weeks later my phone arrived, communication was okay but, the ear buds as compensation for the delay didn't arrive.
I paid for a pristine condition phone and I would not rate it as more than good, the screen is quite scratched, I am still waiting for a response.”
Dear Peter,
Thank you for your feedback. We're sorry to hear about the delay in receiving your phone and that the earbuds did not arrive as promised. We understand how important timely communication and order accuracy are to our customers.
We also regret that the phone did not meet your pristine condition expectations. Your concerns about the scratches and lack of response from our team have been noted, and we will address this promptly. Your satisfaction is our priority, and we appreciate your patience as we work to resolve these issues.
Thank you again for sharing your experience, and we hope to have the opportunity to make it right.
Best regards,
The Smart Cellular Team
“I ordered a new to me refurbished phone as a replacement for my old broken one and chose the 'good' level of condition and when the phone turned up it was amazingly packaged, could hardly get into the thing it was that well wrapped but the condition of the phone was far better than the condition it was advertised as, hardly any marks in it at all, delivery was spot on, came in a short time which was perfect”
Dear Chris,
Thank you for your outstanding 5-star review! We're thrilled to hear that you were impressed with the packaging and the condition of your refurbished phone. It's wonderful to know that it exceeded your expectationsβour team takes pride in ensuring our customers receive quality products.
We're also glad that the delivery was prompt and met your needs. Your satisfaction means the world to us, and we genuinely appreciate your feedback. We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“Hi there purchased samsung galaxy s22 + phone, a mix up with the storage purchased, but was sorted no problem, the phone looks brand new, very good price would buy again from smart cellular”
Dear Reviewer,
Thank you so much for your wonderful 5-star review! Weβre delighted to hear that your experience with the Samsung Galaxy S22+ was resolved smoothly and that you found the phone to be in like-new condition.
Your satisfaction at such a great price means a lot to us! We truly appreciate your trust in Smart Cellular and look forward to serving you again in the future.
Best regards,
The Smart Cellular Team
“Although I bought a refurbished iPhone 16 I donβt think it had been used and had a very competitive reduction on phone.
Excellent service with good updates while it was being sent highly recommended”
Dear Sion,
Thank you for your wonderful 5-star review! We're delighted to hear that you're pleased with your refurbished iPhone 16 and that you found it to be in excellent condition.
Itβs great to know that our service and updates during shipping met your expectations. Your recommendation means so much to us, and weβre here for any future needs you may have!
Best regards,
The Smart Cellular Team
“Had a really good experience with celluar, I placed my order late in the evening of the 20th phone was dispatched straight away the next day it was sent special delivery by 1pm i recieved my phone by 1pm on the 22nd . I recieved the phone quicker then expexted,that phone was in amazing condition it was like new, I have read some of the reviews and I would 100% recomend and order from celluar again. Thankyou so much absolutely love my new phone .”
Dear Claire,
Thank you so much for your stellar 5-star review! Weβre delighted to hear you had a great experience with us and that your phone arrived quicker than expected.
Itβs wonderful to know that you found your phone in amazing condition and that youβre absolutely loving it. Your recommendation means a lot to us, and we canβt wait to serve you again in the future!
Best regards,
The Smart Cellular Team
“They have redefined the meaning of pristine to mean not pristine. One of the cameras is scuffed and battery health is at 80%. This is not what pristine means. Here is the definition of pristine.
βadjective
1. in its original condition; unspoilt.
2. clean and fresh as if new; spotless.β”
Dear Amy,
Thank you for your great 4-star review! Weβre pleased to hear that you found our service satisfactory. Your feedback is valuable to us and encourages us to continuously improve.
If there's anything more we can do to enhance your experience, please let us know!
Best regards,
The Smart Cellular Team
“The price was really good for an iphone 15 pro max and it came with no marks or scratched. The customer services are nice and they respond within 2-3 days. The delivery was also within a few days! the battery percentage capacity was at 80% i believe.”
Dear Aimy,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you were pleased with the pricing for the iPhone 15 Pro Max and that it arrived in perfect condition.
It's wonderful to know that our customer service team met your expectations and that you received your delivery promptly. We also appreciate your mention of the battery capacity, and we'll make sure this information helps us continue to improve our services.
If you have any questions or need assistance in the future, feel free to reach out anytime. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Sam,
Thank you for your wonderful 5-star review! Weβre delighted to hear that youβve had a great experience with the two phones you purchased from us and that everything has met your expectations.
Your feedback on our delivery and phone quality truly means a lot to us. If you ever need assistance or have any questions in the future, weβre just a message away!
Best regards,
The Smart Cellular Team
“I ordered an Apple Watch on Black Friday. It was a competitive price which led me to purchase from them. I received the wrong item in the post and when informing smart cellular about this I received and email initially bragging about how fast the delivery was before offering for me to return the item for a replacement.
I phoned the company to ensure a replacement was available as I wanted to ensure that I didn't miss out on the Black Friday deals as if there wasn't a replacement available I would have purchased from an alternative company also proving Black Friday discounts.
I was informed they had my watch and had placed it to the side and informed all of the dispatch team to post it out as soon as they received my watch.
I phoned an emailed multiple times over the course of the following 6 weeks, each time being told they had emailed the returns department but had not received a reply. Over the course of 6 weeks this is clearly untrue.
eventually I was told that my money had been refunded - without me asking for this as I was still hopeful for my Apple Watch.
I am now left without the watch I purchased and have to purchase it at a higher price, missing out on the Black Friday sales. This is clear false advertising and poor customer service causing true financial loss on my side through a now increased price.
Extremely poor customer service throughout.”
“Excellent deal, quality product and great price. Everything was as advertised, if not better. There was a lack of communication initially on order and I did have difficulty contacting, but I did eventually receive an email and from then on everything progressed as described. Would definitely reuse.”
Dear Gary,
Thank you for your thoughtful 4-star review! We're thrilled to hear that you found our deal to be excellent and that the product exceeded your expectations.
We apologize for the initial communication hiccup and appreciate your patience during that time. We're glad everything progressed smoothly after our follow-up. Your satisfaction means a lot to us, and we're looking forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“You sent me the wrong colour iPhone, I returned its and you haven't issues my refund. You sate below "how easy was it to get a refund?" Impossible!!!”
Dear Jo,
Thank you for your amazing 5-star review! Weβre thrilled to hear that you are pleased with your phone and that our customer service team was able to assist you promptly and satisfactorily.
Your satisfaction means the world to us, and weβre glad we could help resolve the issue. We appreciate your feedback and look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your fantastic 5-star review! We're thrilled to hear that you found our prices great and that our communication and customer support met your expectations.
Your satisfaction is our top priority, and weβre here to assist you whenever you need us. We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
Dear Luana,
Thank you for your fantastic 5-star review! We're thrilled to hear that Tony provided you with fast and efficient service, and that communication was smooth throughout your experience.
Your satisfaction means the world to us, and we're always here to help whenever you need assistance. We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“I would recommend Smart Crllular, this is the second time I have used them. The product is as description. Only slight issue, no update of when despatched, so got a bit concerned, contacted them on delivery date and was issued same day, can only think post Christmas.”
Dear Suzy,
Thank you for your thoughtful 4-star review! We're thrilled to hear that this is your second experience with Smart Cellular and that the product met your expectations.
We sincerely apologize for the lack of shipping updates and any concern that may have caused. This time of year can indeed lead to delays in communication, but we're glad we were able to assist you on the delivery date. Your feedback is invaluable to us, and we appreciate your understanding. We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“I ordered an refurb iPhone 16 pink on 31st Dec had issues getting one delivered as after I ordered was told they were having problems getting the pink iPhone 16βs I then cancelled the order after making a few calls on 10th Jan and then received an email to say that it had been despatched, arrived the following day but it was a blue iPhone 16 not a pink as ordered but we decided to keep the blue iPhone 16 as my husband was going to be ordering one soon, the service wasnβt great but to be honest the blue phone we received was in excellent condition, Smart Cellular do have good reviews as a company so mine was just bad luck but I would order again from them”
Dear Lisa,
Thank you for your thoughtful 4-star review! We're sorry to hear that there were challenges with your order, but we appreciate your understanding and patience throughout the process.
It's great to know that you found the blue iPhone 16 to be in excellent condition. Customer satisfaction is extremely important to us, and your feedback helps us improve our services. Weβre grateful for your continued trust in us and look forward to serving you again in the future.
Best regards,
The Smart Cellular Team
“Excellent deal, quality product and great price. Everything was as advertised, if not better. There was a lack of communication initially on order and I did have difficulty contacting, but I did eventually receive an email and from then on everything progressed as described. Would definitely reuse.”
Dear Valued Customer,
Thank you for your excellent 4-star review! We're delighted to hear that you found the deal, product quality, and price to be better than expected.
We apologize for the initial communication hiccup, but weβre glad to know everything progressed smoothly afterward. Your feedback is invaluable and helps us enhance our service. We appreciate your willingness to shop with us again and look forward to serving you in the future!
Best regards,
The Smart Cellular Team
