Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support and feedback. We are overjoyed to hear that the phone you purchased was as advertised and arrived within the promised time frame.
At Smart Cellular, we strive to provide our customers with a seamless shopping experience, delivering quality products precisely when expected. Your satisfaction is our utmost priority, and we are thrilled that we were able to meet your expectations.
Once again, thank you for choosing Smart Cellular, and we genuinely hope to serve you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out to our friendly customer service team.
Best regards,
Smart Cellular
“It was very easy to decide what phone to but with the condition grading and description.Very happy with the phone, straight forward to purchase.
Very happy with the service”
Thank you, Iain, for leaving us a 4-star rating for Smart Cellular! We're thrilled that you had a great experience with us. We're glad to hear that our condition grading and description made it easy for you to decide on a phone, and that you are happy with your purchase. We strive to provide straightforward and convenient service, and we appreciate your kind words. If you ever need any assistance in the future, please don't hesitate to reach out. Thank you once again, and we hope to serve you even better in the future!
Dear Frances,Thank you so much for giving Smart Cellular a 4-star rating! We greatly appreciate your positive feedback on your recent purchase of the iPhone 11. It's fantastic to hear that the phone arrived exactly as promised and was in excellent condition. Your recommendation means a lot to us, and we are thrilled that you are satisfied with your experience with our company.
If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We hope to have the opportunity to serve you again soon!
Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly value your support and are delighted to hear that you had a great experience with us. We appreciate your kind words about our pricing, communication during the delay of your handset, and the excellent condition in which it arrived. Our team works tirelessly to provide top-notch service and deliver a seamless customer experience.
Please don't hesitate to reach out if you have any further inquiries or if there's anything else we can assist you with. We look forward to serving you again in the future. Thanks once again for choosing Smart Cellular!
“My dad ordered the wrong iPhone customer service was prompt and efficient in solving the matter and a refund was given so settled very quickly and politely”
Dear valued customer,Thank you so much for taking the time to leave us a 5-star rating for Smart Cellular! We truly appreciate your kind words and your trust in our services.
We are thrilled to hear that our customer service team promptly and efficiently resolved the issue you encountered with the iPhone order. At Smart Cellular, we strive to provide top-notch assistance and ensure our customers have a seamless experience. Rest assured, we will continue to deliver exceptional service to meet your needs.
Once again, thank you for choosing Smart Cellular, and we look forward to serving you again in the future.
“hi i ordered a iphone in pink and it came blue so i emailed customer service on how to to return it and who will pay for the return they do not answer the question
i would never recommend this company to anyone
it says this is a world wide company but does not have phone number to talk to someone
my order number is 000088829”
Thank you for taking the time to share your feedback about your experience with Smart Cellular. We genuinely appreciate your input and apologize for the inconvenience you encountered.
We understand that receiving an iPhone in the wrong color can be frustrating. We apologize for the oversight and any confusion caused by our customer service team's response. Rest assured, we take this matter seriously and will address it promptly to ensure a better experience for our valued customers.
To resolve the issue and assist you with the return process, we kindly request more information regarding your query. Please let us know your preferred method of contact and the most convenient time for us to reach out to you. Alternatively, you can provide us with your contact information or call our toll-free number [insert number] for immediate assistance.
We truly value your suggestions and are committed to improving our services. Rest assured that we will thoroughly investigate this matter and make any necessary adjustments to prevent similar incidents in the future.
Once again, we extend our deepest apologies for the inconvenience caused. Your feedback is invaluable to us, and we appreciate your willingness to help us identify areas where we can enhance our customer experience. We are determined to make things right for you and ensure your utmost satisfaction.
Thank you for bringing this issue to
Thank you so much for your wonderful 5-star rating of Smart Cellular! We truly appreciate your kind words and are thrilled to hear that you had a positive experience with our services.
At Smart Cellular, we strive to provide great customer service care and we're delighted that our team was able to offer fast responses to your queries. We take pride in offering brilliant prices and making sure that our products are exactly as described.
Your recommendation means the world to us. We are committed to delivering exceptional service and satisfaction to all our valued customers, and we're grateful for your trust in us.
Once again, thank you for choosing Smart Cellular and for taking the time to share your positive feedback. We truly appreciate it and look forward to serving you again in the future.
Thank you so much, G, for your amazing 5-star rating of Smart Cellular! We genuinely appreciate your feedback and are thrilled to hear that you found our item exactly as described, at a very good price, and with fast delivery. It's wonderful to know that you had a positive experience dealing with our company. We couldn't be happier to have you as a satisfied customer. Thank you for choosing Smart Cellular!
“I recently bought a pristine Samsung Galaxy S22 Ultra for a great price and I'm extremely happy with it. Buying used, I was understanderby expecting some slight signs of usage but to my delight it was literally pristine. To the point that it actually still had some of the protective film around the edges and not a mark on the entire phone. I've recommended Smart Cellular to others already and would definitely use them again in the future. My phone arrived quickly and well packaged.”
Dear Chris,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your kind words and are thrilled to hear that you are extremely happy with your recent purchase of a pristine Samsung Galaxy S22 Ultra at a great price.
It's wonderful to hear that the phone exceeded your expectations and arrived in such incredible condition with no marks at all. We take great pride in providing high-quality used devices, and your satisfaction is our ultimate goal.
We are also glad to hear that you had a smooth and speedy delivery experience with well-packaged items. We always strive to ensure that our customers receive their orders promptly and securely.
Your recommendation means the world to us, and we are grateful for your trust in our service. Should you need any assistance in the future or decide to make another purchase, please don't hesitate to reach out. We'll be more than happy to assist you.
Once again, thank you for choosing Smart Cellular. We are privileged to have you as our valued customer.
Thank you so much for awarding us with a fantastic 5-star rating for our services at Smart Cellular! We greatly appreciate your positive feedback and support.
We are delighted to hear that you were satisfied with your experience, including our quick delivery and the pristine condition of the phone you received. It brings us immense joy to know that we have met your expectations.
We would be more than happy to serve you again in the future whenever you need any cellular services or products. Your trust and loyalty mean a lot to us and we can't wait to assist you once more.
If you have any questions or require further assistance, please don't hesitate to reach out to our team. We are always here to help!
Once again, thank you for choosing Smart Cellular. We are grateful for your recommendation and look forward to serving you again soon.
Best regards,
Smart Cellular Team
Dear Kelly,Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your kind words. It brings us immense joy to hear that the phone you purchased was exactly as described and that it arrived swiftly. We're thrilled to know that you're very happy with your purchase!
Thank you once again for choosing Smart Cellular. We look forward to serving you again in the future.
“Paid for my new mobile and was informed every step along the way when where and how long it would be before I got it it was exactly as described the price was very good and was everything i wanted”
Dear Ivana,Thank you so much for giving Smart Cellular a 5-star rating! We really appreciate your feedback and are glad to hear that you had a positive experience with us.
We're thrilled to know that you were satisfied with our service throughout the entire process. It's always our goal to keep our customers informed at every step, so we're happy to hear that you were updated on the whereabouts and estimated delivery time of your new mobile. It's great to know that the product met your expectations and was exactly as described.
We also take pride in offering competitive pricing, and we're glad you found the price to be very good. Our team strives to provide customers like you with the best value for their money.
Once again, thank you for choosing Smart Cellular, and we appreciate your support. We're here to assist you with anything you need, so please don't hesitate to reach out to us if you have any further questions or require assistance in the future.
“Will never buy from this company again, ordered a phone and was led to believe it would be delivered in 3 to 5 days it took over 3 weeks to recieve phone, i had recieved emails saying thay the phone had been dispatchedbut no tracking number and no phone either, after emailing them and being told that there was a problem with the handset and that they would get it to me by the end of the week at the latest. Which they didn't had to go through PayPal to get anywhere they then sent a tracking number which wasn't showing anything till nearly a week later , I finally recieved the phone not in the condition I paid for or the colour I ordered very disappointed with the service from this company. I even asked them why they sent the dispatch emails if they hadn't actually dispatched the phone and no reply, they only did something when I went through PayPal and even then it was wrong.. I would have liked my money back .. I even had to go out and buy another phone before the one from them arrived”
Thank you so much for taking the time to share your experience with Smart Cellular. We sincerely appreciate your feedback and we apologize for the inconveniences you faced during your order process.
We are truly sorry for the delay in delivering your phone. We understand how frustrating it can be to expect an item within a specified timeframe, only to have it arrive much later than anticipated. We apologize for any confusion caused by the dispatch emails and the absence of a tracking number. We recognize that our communication fell short of your expectations.
Furthermore, we deeply regret the condition and color discrepancy of the phone you received. This is not the level of service we strive to provide, and we understand how disappointed you must be.
We would like to understand your experience better and are determined to make things right. Could you kindly provide us with your order details and any additional information via email or phone? We want to ensure that we address your concerns promptly and effectively.
Once again, we sincerely apologize for the inconvenience this has caused you. It is through valuable feedback like yours that we are able to improve our services and prevent similar issues from happening in the future.
Thank you for your patience and understanding. We look forward to hearing from you soon so we can work towards resolving this matter to your satisfaction.
Best regards,
Smart Cellular Team
Thank you so much for your glowing 5-star review of Smart Cellular! We truly appreciate your continued support and loyalty. It's fantastic to hear that you have had a positive experience with us throughout your 4th purchase. We strive to consistently provide top-notch service and high-quality phones to our valued customers like you. Thank you for trusting us with your smartphone needs. We look forward to serving you again in the future!
“An apology would have been good. Ordered phone and received an email 48hrs later saying item had been dispatched. 10 days later still not arrived and spoken to customer services on three occasions. Have told that has still not been dispatched and informed (after the first call) that it would be dispatched within 24-48hrs. This was wrong information the customer service member of staff actually could not confirm this. I suspect this was only to placate me but I did not receive an apology and the team have been very rude and abrupt on the phone. The advertising on the website is VERY misleading - they clearly do not offer next day delivery and are extra-ordinarily slow at both replying and getting the items dispatched. This is the third time I have purchased from this company but I would NEVER recommend again”
Dear PH,Thank you for taking the time to provide us with your feedback on your recent experience with Smart Cellular. We sincerely appreciate your feedback and apologize for the inconveniences you faced throughout the process.
We are truly sorry for the delay in the delivery of your ordered phone. We understand how frustrating it can be to wait for an item that was promised to arrive within a certain timeframe. We also apologize for any confusion caused by the conflicting information provided by our customer service team. It is never our intention to mislead or placate our valued customers.
Furthermore, we apologize for any rudeness or abruptness you encountered during your interactions with our team. This is not the level of service we strive to provide, and we are committed to taking the necessary steps to ensure it does not happen again in the future.
Regarding your concern about our advertising, we acknowledge the discrepancy between our website's promises and the actual delivery times. We understand how misleading that can be, and we are actively working on improving our processes to offer more accurate information to our customers.
Your feedback is invaluable to us, and we genuinely want to make things right. We appreciate your loyalty as a repeat customer, and we would be grateful if you could share with us any specific suggestions on how we can improve our services and regain your trust.
Once again, thank you for bringing these issues to our attention. We sincerely apologize for any frustration caused, and we assure you that we are taking immediate action to address and resolve them.
Best regards,
Customer Support Team
Smart Cellular
“Very disappointing experience so far and I've not finished yet. I have been trying to refrain from writing a review until we have finished our business, but I am starting to feel like I am getting ignored.
I do not rate companies down on faulty goods, that's just life. What's important is how the issue is dealt with.
In my case I had an issue with the amount of scratches on the screen of the handset I ordered as it was listed as "Excellent" condition.
I would have potentially settled for a partial refund or a replacement. However, I have e mailed them several times, I had an e mail back on each occasion stating they would contact me after 2 working days maximum. A week and 4 e mails later, I have still not heard anything.
They have e mailed and text me asking for a review, so here I am. I even replied to their review requests asking for someone to please e mail or call me back. Still nothing, so I have just tried calling. initially a message to say that I was in a queue, then it said no one was available.
I am very frustrated and still have no resolution.
I am extremely tenacious and I will NOT let this drop, whatever hoops I need to jump through to reach a resolution.
I will keep you all posted on the case.”
Dear SR,Thank you for taking the time to share your feedback about your experience with Smart Cellular. We appreciate you bringing this matter to our attention, and we sincerely apologize for any inconvenience you have experienced.
We understand your frustration and we apologize for the lack of response you received regarding the issue with the scratches on the screen of the handset. This is not the level of service we strive to provide to our valued customers.
We regret the delay in addressing your concerns and not meeting the expected standard of communication. We truly value your business and your satisfaction is important to us.
To ensure that we resolve this matter to your satisfaction, we will prioritize your case and take the necessary steps to reach a resolution. We understand the importance of your inquiry and we will make every effort to respond promptly to your email and call.
Once again, we apologize for the inconvenience caused and assure you that we will do everything in our power to rectify the situation. Your patience and understanding are greatly appreciated.
Please rest assured that we are committed to providing excellent customer service, and we will take your feedback into consideration to improve our processes and prevent such incidents from occurring in the future.
We look forward to resolving this matter and restoring your confidence in our services. Thank you for your continued support and cooperation.
Kind regards,
Customer Relations Team
“A great service . Easy to order. Prompt delivery with good communication up to delivery via email and text and a good quality product. Would definitely use again!”
Dear Cath,Thank you for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear that you had such a positive experience with our services.
We are delighted that you found our service to be great, easy to order, and that your delivery was prompt with excellent communication through email and text. We strive to provide a seamless experience to our customers, and your kind words reassure us that we are on the right track.
Furthermore, we are glad that you are satisfied with the quality of the product you received. We take pride in offering top-notch products that meet our customers' expectations.
Thank you once again for choosing Smart Cellular, and we look forward to serving you again in the future. If you have any further questions or need assistance, please do not hesitate to reach out to us.
“Absolutely brilliant service. Easy to use the website and the ordering process is straightforward. Communication was great and responded quickly. Prices are competitive too so it’s a win-win. Thank you.”
Dear Tina,Thank you so much for your outstanding 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you had such a positive experience with us.
Your kind words mean a lot to us, and we're delighted to know that you found our service absolutely brilliant. We strive to make your shopping experience as convenient as possible, so it's great to hear that our website and ordering process were easy to use and straightforward.
We also take pride in our excellent communication, and we're glad that we were able to respond quickly to your needs. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations.
As for our prices, we always aim to provide competitive options so that you can get the best value for your money. It's a win-win situation indeed!
Thank you once again, Tina, for your kind words and for choosing Smart Cellular. We're here to assist you whenever you need us, so please don't hesitate to reach out.
“The phone was cheaper than the equivalent phone on all other websites. I ordered a “pristine” phone and as advertised it looked like a brand new phone. It also arrived very quickly. I would highly recommend this seller”
Dear Gary,Thank you so much for awarding us a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with Smart Cellular.
We're happy to know that you found our prices to be the best in comparison to other websites. Providing our customers with competitive pricing is one of our top priorities. We understand the importance of receiving a high-quality product, and we're glad to hear that the "pristine" phone you ordered was just as advertised – like new!
We also take pride in our fast shipping process and it's great to see that your phone arrived promptly. Your satisfaction with our service means a lot to us.
Once again, thank you for recommending Smart Cellular. If there's anything else we can do to assist you, please feel free to reach out. We look forward to serving you again in the future.
“Bought a refurbed iPhone 13. The phone condition is higher than expected. It works perfectly and was £20 cheaper than Backmarket etc. It was however a different colour to the one I ordered. But then I realised that once insode a case, you can't seethe colour.”
Thank you so much for taking the time to leave us a 4-star rating! We greatly appreciate your feedback about your experience with Smart Cellular.
We're thrilled to hear that you are satisfied with the refurbed iPhone 13 you purchased from us. It's excellent news that the phone's condition exceeded your expectations and is working perfectly. We also understand how important it is to find the best deal, and we're glad that we could offer you a competitive price, being £20 cheaper than other options like Backmarket.
Regarding the different color of the phone, we apologize for any confusion it may have caused. However, we're pleased that you realized the color is not visible once inside a case. We always strive to provide our customers with high-quality products that meet their expectations.
Thank you again for choosing Smart Cellular as your trusted source for a refurbished iPhone 13. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team. We're here to help!
Warm regards,
The Smart Cellular Team
