“Phone never arrived, company was appallingly rude on phone and had no interest in resolving the issue. No refund offered. They referred to terms and conditions that they failed to provide during sale process and which are not in their website - which is illegal. Now making claim back via my card provider to get my money back. Awful company do not use them ever!”
Dear,Thank you for taking the time to share your experience with Smart Cellular. We truly appreciate your feedback and apologize for the inconvenience caused.
We are deeply sorry to hear that your phone never arrived and that you had a negative encounter with our customer service team. This is certainly not the level of service we strive to provide. We understand your frustration regarding the lack of interest in resolving the issue and the absence of a refund offer.
We sincerely apologize for any confusion caused by the terms and conditions not being provided during the sales process and their absence on our website. We understand that this is in violation of regulations, and we are committed to rectifying this immediately.
Your decision to claim back via your card provider is completely understandable, given your experience. We are truly sorry for any inconvenience caused.
We would greatly appreciate it if you could share more details about your specific situation so that we can investigate and take appropriate action to prevent any reoccurrence. Your insights are valuable to us as we constantly strive to improve our services.
Once again, thank you for bringing this matter to our attention. We genuinely apologize for any distress caused, and assure you that we will work diligently to make things right. We hope to regain your trust and provide you with the excellent service you rightfully expect.
Kind regards,
[Your Name]
Customer Support Team
Thank you so much for your 4-star rating and taking the time to review Smart Cellular! We greatly appreciate your feedback and support."Great phone" indeed! We strive to provide our customers with top-notch smartphones that not only meet their needs but also exceed their expectations. Your positive experience with our device means a lot to us.
If you have any suggestions or further feedback, please don't hesitate to reach out. We're here to ensure that you continue enjoying a great experience with Smart Cellular. Thanks again for choosing us!
Thank you so much for awarding Smart Cellular with a fantastic 4-star rating! We sincerely appreciate your feedback and are thrilled to hear that you had a great experience with our product. It's customers like you who motivate us to constantly improve and provide the best in terms of quality and performance. We're delighted that you find our phone great, and we hope it continues to meet all your expectations. Thank you once again for choosing Smart Cellular.
Thank you for giving Smart Cellular a four-star rating! We greatly appreciate your feedback and support. We apologize for the delay in delivery, but we are thrilled to hear that the product arrived in perfect condition. Your satisfaction is our priority, and we look forward to serving you even better in the future. Should you need any assistance, please don't hesitate to reach out to us. Thanks again for choosing Smart Cellular!
Dear Richard,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your feedback and support. It brings us immense joy to hear that you were satisfied with our service and found the iPhone 13 Pro to be pristine, just as you expected. Our team strives to provide only the best products and services to our valued customers.
Thank you once again for choosing Smart Cellular, and please do not hesitate to reach out to us if you need any assistance in the future. We look forward to serving you again!
“SCAMMERS!
We placed an order and were assured that delivery would be end of March 2024.
After numerous emails - with only a generic response and no follow up, numerous phone calls full of platitudes - we are still waiting for our refund.
I have spoken to both 'Frankie' and 'Rachael' who are very reassuring on the phone - but don't put anything in writing, that we are getting a full refund (the latest was by 1st July 2024 - still waiting).
Avoid this company at all costs - or it WILL cost you...”
Dear J,Thank you for taking the time to provide feedback on your experience with Smart Cellular. We truly appreciate customers like yourself who share their thoughts with us.
We sincerely apologize for the inconvenience and frustration you have experienced regarding your order. We understand the importance of timely delivery and prompt communication, and we regret that we fell short of meeting your expectations in this regard.
The issues you mentioned regarding the generic email responses and lack of follow-up, as well as the delays in refund processing, are certainly not reflective of the level of service we strive to provide. We apologize for any inconvenience caused and understand your frustration.
At Smart Cellular, we value our customers and aim to continuously improve our services. We would like to make things right and address your concerns. If there is anything specific we can do to rectify the situation or assist you further, please let us know. Your feedback is vital in helping us serve you better.
Once again, we apologize for the inconvenience caused, and we appreciate your understanding and patience. We look forward to resolving this matter to your satisfaction.
Thank you,
Smart Cellular Customer Support Team
“Excellent customer support dealing with a small issue which was quickly resolved and my phone arrived the next day which l love! The price was good, l bought a pristine S21 which is as good as new for a fraction of the cost of a new one. Will use Smart Cellular again for my next phone definitely.”
Dear Barry,Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your kind words and are thrilled to hear that you had a fantastic experience with us.
We're especially glad to hear that our customer support was excellent in resolving the small issue you faced, and that your phone arrived promptly the next day. We take great pride in providing top-notch service and ensuring our customers are always satisfied.
It's wonderful to know that you found the price of your pristine S21 to be reasonable and that it exceeded your expectations in terms of quality. Delivering an almost-new device at a fraction of the cost is what we strive for at Smart Cellular.
We are grateful for your trust and thrilled to have you as our valued customer. Thank you for choosing Smart Cellular, and we look forward to assisting you with your next phone purchase in the future!
“Starting with the attractive cost of the item and the opportunity to negotiate an even better price, the whole experience of dealing with the company was an extremely pleasant and beneficial one.
Prompt delivery and the item arriving, as described, in pristine condition, only added to my satisfaction as this was a birthday gift for my daughter. Would highly recommend the company to others and will certainly revisit for future purchases of this nature.”
Dear Reuben,Thank you so much for your outstanding 5-star rating of Smart Cellular! We greatly appreciate your kind words and the time you took to share your experience with us.
Starting with the attractive cost of the item and the opportunity to negotiate an even better price, we are thrilled to hear that your overall experience with our company was extremely pleasant and beneficial. Ensuring prompt delivery and receiving the item in pristine condition, as described, only adds to our happiness in fulfilling your expectations. We are delighted that the birthday gift for your daughter brought you satisfaction.
We are truly grateful for your high recommendation of our company to others and we would be more than happy to assist you with any future purchases of this nature. Please feel free to revisit us anytime!
Thank you once again for choosing Smart Cellular. We are here to provide you with top-notch products and exceptional service.
Dear Ian,Thank you so much for your amazing 5-star rating of Smart Cellular! We greatly appreciate your kind words and feedback. We're thrilled to hear that you found the phone in excellent condition as described and that our delivery service has been quick. We are committed to offering competitive prices and ensuring customer satisfaction. We truly value your support and hope to serve you again in the future!
Thank you so much, Hodan, for your amazing 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear about your fantastic experience with us. It brings us great joy to know that your purchase of the iPhone 12 Pro for your daughter was the best decision you've made. We're over the moon knowing that your daughter is absolutely delighted with her new iPhone. Thank you again for choosing Smart Cellular, and we look forward to serving you in the future!
“A few challenges with my original device but this was replaced and new one works a treat. Condition of phone was excellent and was fantastic value for money”
Dear Kevin, Thank you so much for leaving us a 4-star rating for Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you found our service and product to be of great value. We apologize for any challenges you faced with your original device, but we're glad that we were able to replace it for you. It's wonderful to know that the new device is working perfectly fine and that you are satisfied with its excellent condition. We hope you continue to enjoy your purchase and have a fantastic experience with Smart Cellular. Thank you again for choosing us!
Dear John,Thank you so much for your 5-star rating of Smart Cellular! We greatly appreciate your support and feedback. It's wonderful to hear that you were satisfied with your purchase and had a positive experience with us.
We are thrilled to inform you that your order was dispatched on time and we're glad to hear that it arrived even quicker than estimated. We take pride in ensuring prompt and reliable delivery service. Furthermore, we are delighted to know that the product arrived in great condition.
Thank you once again for choosing Smart Cellular and for taking the time to share your positive experience. We value you as our customer and look forward to serving you again in the future.
Best regards,
The Smart Cellular Team
“I recently purchased a new iPhone 15 Pro from Smart Cellular. They delivered it to my address very quickly, and the device is perfect. I really recommend it.”
Dear Mo,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your positive feedback.
We are delighted to hear that your recent purchase of the new iPhone 15 Pro from Smart Cellular exceeded your expectations. Our team prides itself on delivering orders promptly, and we are thrilled that your device arrived swiftly. It's also wonderful to know that the device itself is in perfect condition.
Your recommendation means a lot to us. Should you ever require any further assistance or have any questions, please do not hesitate to reach out to us. We are here to provide exceptional service and support.
Thank you once again for choosing Smart Cellular. We hope you continue to enjoy your new phone!
Best regards,
Smart Cellular Team
Dear Gordon,Thank you so much for your incredible 5-star rating of Smart Cellular! We deeply appreciate your feedback and support.
We are thrilled to hear that you ordered the iPhone 12 Pro Max and that you're very pleased with it so far. Our utmost goal is to ensure that our customers receive products in great condition, and we are delighted that your experience aligns with our commitment to quality.
If you have any further inquiries or require assistance, please don't hesitate to reach out to us. We are always here to provide exceptional service to valued customers like yourself.
Thank you once again for choosing Smart Cellular. We look forward to serving you in the future!
Best regards,
The Smart Cellular Team
Thank you so much for taking the time to give us a 5-star rating, SIDALI! We greatly appreciate your support and feedback. We're thrilled to hear that you are very happy with your purchase and find the phone to be of good quality. If you have any further questions or need any assistance, please don't hesitate to reach out. We're always here to help. Thanks again for choosing Smart Cellular!
Dear Paul,Thank you so much for your fantastic 5-star rating of Smart Cellular! We're thrilled to hear that you were pleased with your purchase and highly recommend our company. Your kind words mean a lot to us!
We strive to provide exceptional products and services to our valued customers, and it's always rewarding to receive such positive feedback. If you have any questions or need any assistance in the future, please don't hesitate to reach out to us.
Once again, thank you for choosing Smart Cellular. We truly appreciate your support and recommendation.
“Got the new phone in pristine condition as advertised, delivered on time, i cannot fault the service. Would recommend to anyone based on my experience.”
Dear [Reviewer],Thank you so much for taking the time to leave us a 5-star rating! We are thrilled to hear that you had a great experience with Smart Cellular.
We are delighted to know that you received your new phone in pristine condition, just as advertised, and that it arrived on time. Providing excellent service is our top priority, and we're glad we could meet your expectations without any issues.
Your recommendation means a lot to us. We aim to deliver the best possible experience to all our customers, and your positive feedback encourages us to continue providing top-notch service.
Once again, thank you for your kind words and for choosing Smart Cellular. We look forward to serving you again in the future!
Dear Thank you so much for your exceptional 5-star rating of Smart Cellular! We greatly appreciate your kind words and feedback.
It warms our hearts to hear that you and your son had a fantastic experience with our service. We strive to provide great service to all our customers, and we are delighted to know that we were able to make your son's day by providing him with a phone that exceeded his expectations.
Moreover, we are glad to hear that our team granted you a £5.00 discount. It is always our aim to offer the best value to our customers, and we're glad we could make that happen for you.
Once again, thank you for taking the time to share your positive experience with us. We truly value your loyalty and trust in our brand. Please don't hesitate to reach out if there's anything else we can assist you with in the future.
Warm regards,
[Your Name]
Smart Cellular Team
“Phone was not delivered through some fault with Smart Cellular. 24 hours delivery was actually 2 weeks. However, when phone eventually arrived it was as described
In the sales notice and worked. Staff were helpful, responsive and sported things out. But he delay in delivery caused considerable inconvenience. Had I known how long delivery was to take, I’d have bought the phone from another provider”
Dear, Thank you so much for taking the time to share your feedback regarding your experience with Smart Cellular. We genuinely appreciate your honesty and the opportunity to make improvements based on your valuable comments.
Firstly, we would like to sincerely apologize for the delayed delivery of your phone. We understand how frustrating it can be to wait for a product that was promised to be delivered in 24 hours, only to receive it after two weeks. We take full responsibility for this oversight and assure you that we are actively working on addressing the underlying issues to prevent any similar occurrences in the future.
We are glad to hear that despite the delay, the phone eventually arrived as described in the sales notice and worked perfectly. It is also a pleasure to know that our staff were helpful, responsive, and managed to sort things out for you. However, we fully acknowledge that the inconvenience caused by the delivery delay could have been avoided with better communication and more accurate estimates.
We truly value your business and would like to make things better for you moving forward. If you have any suggestions or specific ways in which we can improve our services, we would greatly appreciate your insights. Your feedback is invaluable to us in our mission to constantly enhance the overall customer experience.
Once again, thank you for bringing these issues to our attention, and we genuinely apologize for any inconvenience caused. We will do everything possible to ensure such incidents do not recur, and we hope to have the opportunity to serve you better in the future.
Dear Terry,Thank you so much for taking the time to share your feedback about Smart Cellular. We truly appreciate customers like you who voice their experiences and concerns, as it helps us improve our services.
First of all, we apologize for the unfortunate incident you encountered with scammers on our site. We understand how frustrating and disappointing it must have been for you. We take these matters very seriously, and we are currently working diligently to address and tackle any fraudulent activities associated with our platform.
Your input is invaluable to us, and we would love to hear more about your specific experience to ensure we can prevent similar incidents from happening in the future. If you could kindly provide additional details regarding the issue you encountered, it would greatly assist us in enhancing our security measures and protecting our valued customers.
Please know that customer satisfaction is our top priority, and we are committed to ensuring a trustworthy and reliable experience for everyone who uses our services. We are constantly improving our systems to provide a safe and secure environment for transactions and interactions.
Once again, we sincerely appreciate your feedback, and we thank you for bringing this matter to our attention. If there is anything else you would like to share or if you have any suggestions on how we can make things better, please
