Dear CG,Thank you so much for your 4-star rating of Smart Cellular! We are thrilled to hear that you had a positive experience with our service. Your feedback is truly appreciated as it helps us improve and deliver even better experiences to our customers.
We also wanted to take this opportunity to share a short text from a past delivery: "Pristine is indeed pristine." We believe this text perfectly captures our commitment to delivering high-quality services and products to our valued customers, just like yourself.
Once again, thank you for choosing Smart Cellular. We look forward to serving you in the future.
“Another disappointed customer. Received my sons birthday present back in December and your website described the phone as in excellent condition. When the phone was received it had multiple scratches and marks. I contacted yourselves straight away and you were nothing but disinterested and tried to pass the complaint back onto me saying return and we will check the phone over at my cost.Having looked at the reviews I knew that if I returned I would have to fight for a refund so started a PayPal claim. In the end PayPal paid back £50 that I asked for and I will never use these again. I bet I don't get my airpods for leaving an review? lol”
Dear Paul,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate your honesty and your willingness to let us know about the issues you encountered.
Firstly, we would like to apologize for the inconvenience caused by the phone not being in the excellent condition as described on our website. We understand how disappointing it must have been, especially since it was intended as a birthday present for your son. We sincerely apologize for any frustration caused by our initial response to your complaint. That is not the level of service we strive to provide, and we deeply regret any disinterest you experienced from our end.
We also understand your concern about the return process and the potential difficulties in obtaining a refund. Our aim is always to address customer concerns promptly and to provide a fair resolution. We appreciate your proactive approach in starting a PayPal claim, and we are truly sorry for the inconvenience it caused you.
Your feedback is valuable to us, and we want to assure you that we take it seriously. We genuinely apologize for the flaws in our initial response and any apprehensions you may have developed as a result. We appreciate your patience and understanding throughout this process.
In order to address the issues you faced and make things right, we would genuinely appreciate your input on how we can improve. Your suggestions and ideas are crucial in helping us enhance our services and ensure that no customer experiences similar frustrations in the future.
Once again, thank you for bringing this to our attention, Paul. We value your feedback and are committed to resolving these issues and regaining your trust.
Best regards,
Smart Cellular Customer Support Team
Thank you so much for your wonderful 5-star rating of Smart Cellular! We truly appreciate your support and kind words.
We're thrilled to hear that you found our phone excellent and delivery prompt. Your satisfaction is of utmost importance to us, and we're committed to providing top-notch products and services to our valued customers like yourself.
Once again, thank you for placing your trust in Smart Cellular. If you have any further inquiries or need assistance, please don't hesitate to reach out to us.
Dear Robert,Thank you so much for taking the time to share your feedback regarding your recent experience with Smart Cellular. We truly appreciate customers like you who provide valuable insights into our services.
Firstly, we would like to apologize for the inconvenience caused by the delayed delivery of your order. We understand that waiting for over 10 days is not acceptable, and we are genuinely sorry for this oversight. Additionally, we apologize for the incorrect SIM card in the package and the device not being unlocked as expected. These mistakes should not have occurred, and we regret any frustration they may have caused.
To ensure that incidents like these do not happen again, we would love to hear more from you. Could you kindly let us know how we can improve our processes and address these issues effectively? Your suggestions and input are extremely valuable to us, and we are committed to making the necessary changes to enhance your future experiences with Smart Cellular.
Once again, we truly appreciate your feedback and the opportunity to make things right. We value you as a customer and hope to have the opportunity to serve you better in the future.
Please feel free to reach out to us with any further concerns or suggestions you may have.
Thank you and best regards,
Customer Support Team
Dear Gemma,Thank you so much for your fantastic 5-star rating and review of Smart Cellular! We truly appreciate your kind words and recommendation.
We are delighted to hear that your iPhone is in pristine condition and working very well. We strive to provide our customers with top-notch devices and exceptional service, and your satisfaction means the world to us.
Thank you once again for choosing Smart Cellular, and for recommending us to others. We hope to continue serving you in the future with the same level of excellence.
Thank you so much for taking the time to rate Smart Cellular with 4 stars. We truly appreciate your positive feedback and support.
We are sorry to hear about the inconvenience you faced when placing your order and discovering that the phone you wanted was not available. However, we're glad that our refund process was prompt and that you received your money back fairly quickly.
At Smart Cellular, customer satisfaction is our top priority, and we continuously strive to improve our inventory management to avoid such incidents in the future. We value your trust in our brand and assure you that we will do everything possible to ensure a seamless shopping experience for you next time.
Once again, we truly appreciate your feedback and thank you for choosing Smart Cellular! If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
Smart Cellular Team
Dear Riki,Thank you so much for taking the time to give Smart Cellular a 5-star rating! We are thrilled to hear that you had such a positive experience with us.
We greatly appreciate your feedback, especially regarding our early notifications of your order status and progress. We believe it's important to keep our customers well-informed throughout the process. We're glad that the item you received was as advertised and that it arrived safely thanks to our careful packaging.
Once again, thank you for your kind words. We hope to have the opportunity to serve you again in the future
Dear Robert,Thank you so much for your incredible five-star rating of Smart Cellular! We truly appreciate your support and feedback.
We are delighted to hear that you are very happy with your purchase and find the phone to be top class and immaculate. It brings us immense joy to know that our product has exceeded your expectations.
Once again, thank you for choosing Smart Cellular. Should you have any questions or require further assistance, please do not hesitate to reach out. We are here to help!
Thank you, Stuart, for taking the time to rate Smart Cellular with 4 stars! We truly appreciate your support and feedback. We are thrilled to hear that you found a surprisingly cheap price on your refurbished phone. 👌 Your satisfaction is our utmost priority, and we will continue working hard to provide you with the best deals and service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thanks again for choosing Smart Cellular!
Thank you so much for taking the time to share your amazing 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that our product has met all your expectations.
We couldn't agree more with your fantastic review - our Smart Cellular truly is a great product. The appearance, color, and quality all score a perfect 10/10 in your evaluation, which is absolutely wonderful to hear. It's incredible to know that our product has managed to tick all the boxes for you.
Your feedback and satisfaction are our top priorities, and we are extremely grateful for your kind words. We will continue striving to provide you with the same exceptional experience in the future.
Thank you once again for choosing Smart Cellular, and we hope to serve you again soon!
Best regards,
The Smart Cellular Team
“My first impressions weren’t great when I didn’t receive communication or the item for almost two weeks. It seemed they had sold me something they didn’t yet have - took my money yet couldn’t fulfil the purchase. The phone was my daughter’s main 16th birthday gift so we had a deadline to meet.
However when I reached out and made this clear to customer services I was impressed by them offering me an upgrade in an available different colour. This was suitable to us and they sent it within 24hours. The phone itself was perfect - in exceptional condition and well packaged. We were enormously relieved.”
Dear Footymumx3,Thank you so much for giving us a 4-star rating for your experience with Smart Cellular. We truly appreciate your feedback.
We apologize for the initial delay in communication and the delivery of your item. We understand how important it was to meet your daughter's 16th birthday deadline, and we regret any inconvenience caused. However, we are glad that when you reached out to our customer service team and expressed your concerns, they were able to offer you an upgrade in an available different colour.
We are delighted that the new phone was suitable for your daughter's needs, and we're glad that we were able to send it to you within 24 hours. It's fantastic to hear that the phone was in exceptional condition and well packaged, giving you a sense of relief.
Once again, thank you for your valuable feedback and for choosing Smart Cellular. We're here to assist you with any future needs.
Best regards,
The Smart Cellular Team
Dear ChrisW,Thank you so much for your outstanding 5-star rating of Smart Cellular! We are thrilled to hear that you had a great experience with our product and service - it means the world to us.
Great product and service are at the heart of everything we do, and we are glad that it resonated with you. Your satisfaction is our top priority, and we will continue to work hard to provide you with the best experience possible.
Once again, thank you for taking the time to share your feedback. We genuinely appreciate your support and look forward to serving you again in the future.
Best regards,
[Your Name]
Dear Fiona,Thank you so much for your amazing 5-star rating of Smart Cellular! We greatly appreciate your support and are thrilled to hear that you had such a positive experience with us.
Customer service is our top priority, and we're delighted that you found it excellent and that we kept you informed along the way. We strive to provide the best prices for our customers, and it's fantastic to hear that you found the price very good. Additionally, we understand the importance of timely delivery, and we're glad that your order arrived quickly.
Once again, thank you for choosing Smart Cellular. We truly value your feedback and look forward to serving you again in the future.
Dear [Reviewer],Thank you so much for giving Smart Cellular a fantastic 5-star rating! We truly appreciate your positive feedback and are thrilled to hear that you are extremely satisfied with your mobile purchase.
We are delighted that your mobile arrived in impeccable condition, just like new, and that our delivery service was efficient and quick. Our team takes great pride in providing excellent communication throughout the purchase process, and we are glad to know that this was reflected in your experience.
Once again, thank you for choosing Smart Cellular. If you have any further inquiries or need assistance in the future, please do not hesitate to contact us. We value your satisfaction as our top priority.
Many thanks and best regards,
[Your Name]
Thank you so much for taking the time to rate Smart Cellular with a perfect 5-star review! We truly appreciate your feedback and are thrilled to hear that you had an excellent experience with our service.
At Smart Cellular, we strive to provide our customers with great prices and exceptional service, and we're glad to know that we have met your expectations. Your kind words inspire us to keep up our commitment to delivering top-notch products and assistance.
Thank you once again for your support and for choosing Smart Cellular. We hope to serve you again in the future!
Dear [Reviewer],Thank you so much for your amazing 5-star rating of Smart Cellular! Your support means the world to us, and we're thrilled that you're satisfied with your experience so far.
We apologize for the slight delay in receiving your phone. Our team always strives to ensure timely deliveries, and we appreciate your understanding. If there's anything else we can do to assist you or if you have any questions, please don't hesitate to reach out.
Once again, thank you for choosing Smart Cellular. We're here to provide the best possible service to keep you happy and connected.
Best regards,
[Your Name]
“An easy and smooth transaction. The phone has been used for the past 2 months and performing well. The reason for the 4 stars and not 5 is due to the phone being sold in ‘pristine’ condition. This may be only for functionality but pristine to me would indicate its appearance also. The phone had quite a few surface scratches on the screen when it arrived which to me would not warranty a ‘pristine’ rating. Obviously it was not used with a screen protector previously. We had one ready and waiting so thankfully it disguises them. Other than that we are pleased.”
Thank you, Caroline, for your 4-star rating of Smart Cellular! We appreciate your feedback and are delighted to hear that your transaction went smoothly. We are glad to know that the phone has been performing well for the past 2 months. We understand your concern about the 'pristine' condition and apologize for any disappointment caused by the surface scratches on the screen. We assure you that we strive to accurately depict the condition of our products. Nonetheless, we are glad to hear that your screen protector helps to disguise them. Thank you for choosing Smart Cellular, and we hope to serve you again in the future.
Thank you for the wonderful 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you had a positive experience with us. We take great pride in delivering products that are in near perfect condition. It was a pleasure doing business with you, and we look forward to serving you again in the future. Thank you once again for choosing Smart Cellular as your trusted company.
Thank you so much for your wonderful 5-star rating of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
It's fantastic to learn that the phone you ordered online arrived in excellent condition, with no visible scratches, and matched the description stated on our website. Our team takes great care in ensuring that our products meet our customers' expectations, and it's rewarding to know that we succeeded in your case.
We value your trust in our brand and look forward to serving you again in the future. Should you have any further questions or require assistance, please don't hesitate to reach out to us.
Thank you once again for choosing Smart Cellular!
“Worst experience ever. Sent phone after I cancelled order due to not responding to emails or website contact. Had to get money back through PayPal. Still had the audacity to send an email asking for a review….. don’t use! Absolutely useless!”
Dear Alan,Thank you for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate your honesty and for bringing these issues to our attention.
We sincerely apologize for the inconvenience and frustration caused by not responding to your emails and website contact. We understand how important timely communication is, and we regret any inconvenience that this may have caused you. We also apologize for the audacity of sending you an email asking for a review while still resolving your order cancellation and refund.
We are actively working to address and improve the areas you mentioned in your review. Your feedback is crucial to help us identify the areas where we need to focus and make necessary improvements.
If you have any specific suggestions or recommendations on how we can better serve our customers, we would greatly appreciate hearing from you. Please feel free to reach out to our customer support team, and we will be more than happy to discuss further and address any concerns you may have.
Once again, thank you for taking the time to share your valuable feedback. We truly value you as a customer, and we are committed to making things better for you and all our customers moving forward.
