“One star is generous!!!
No one works there it seems? Phone never answered, emails not answered.
Good sold a fault phone which took nearly two weeks to arrive. Then all my messages got ignored about retuning the phone. Also phone calls not answered.
I only got my refund because of PayPal and even that they tried to wriggle out of.
Worst company ever”
“They quote price then they lower it to 70% due to insurance things they should tell everything in first place this looks like you're telling lies to your customers! Need to improve how to do business deals ! Or you will find yourself no where!”
“I’ve never been more frustrated with a company in my life. I ordered a phone, and instead of receiving what I paid for, I got the wrong model. No big deal, I thought—mistakes happen. But that’s where the customer service ended. I sent multiple emails requesting either an exchange or a refund. Absolutely no response. Crickets. Complete radio silence.
I returned the phone in good faith, thinking the issue would be resolved, but once again—nothing. No updates, no apologies, no effort to fix their mistake. It’s clear they couldn’t care less about their customers.
After weeks of being ignored, I had no choice but to escalate the issue to PayPal. This is by far the worst customer service experience I’ve ever had. If you value your time and money, do yourself a favor and steer clear of this company. They are completely unprofessional and seem to have no intention of making things right.”
Dear Mr,
Thank you for your fantastic 5-star review! We're thrilled to hear that ordering your refurbished Samsung S22 was easy and that our customer service met your expectations. It's wonderful to know that the quick delivery and excellent condition of the phone made you very pleased.
Your satisfaction is our top priority, and we truly appreciate your kind words! If you need any assistance in the future, don’t hesitate to reach out—we're always here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your 4-star review! We're glad to hear that your phone arrived quickly and was as described. We appreciate your feedback regarding communication during dispatch, and we will certainly take that into consideration to improve our service.
We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your wonderful 5-star review! We're so glad to hear that you found it easy to buy and that the delivery was quick. It’s fantastic to know you loved your phone enough to order another for your husband!
If you ever need anything, don’t hesitate to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
Dear TJ,
Thank you for your outstanding 5-star review! We’re thrilled to hear that you received your phone quickly and that it arrived in fantastic condition. It’s great to know that you found our ordering process easy and that you’re happy with your purchase, especially at such a great price.
If you have any questions or need assistance in the future, please feel free to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
“This is going to be a mixed review. My phone arrived fine with no issues but there were multiple issues with my wife's phone. Firstly it arrived much much later then mib=ne, even though hers was ordered first and it can in the wrong colour. She arranged for it to be returned to be exchanged for the right colour but didn't get any confirmation that it had been received. After calling well after she was told the exchange would be issued she was told than she had been refunded the money! No email notification, so we could still be waiting now if we hadn't chased it up. Then we had multiple attempts to try and get the right phone ordered but was told it was out of stock (even though it was still on the website) so we went elsewhere! This experience has really put us off using Smart Cellular again.”
Dear Costin,
Thank you for your fantastic 5-star review! We’re thrilled to hear that your phone arrived in great condition and that the shipping was quick and free. Your satisfaction means a lot to us!
If you have any questions or need further assistance, please don’t hesitate to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your wonderful 5-star review! We're thrilled to hear that you're delighted with your new iPhone 13. Fast and free delivery is our goal, and we're so glad to know everything went smoothly for you.
If you have any questions or need assistance in the future, don’t hesitate to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your 3-star review. We sincerely apologize for the slow service you experienced and appreciate your feedback. We are constantly working to improve our processes and your input is invaluable in helping us enhance our overall service.
If there's anything else we can assist you with, please don’t hesitate to reach out. We hope to have the opportunity to serve you better in the future.
Best regards,
The Smart Cellular Team
“Phone was really cheap comparing to others but is in really good condition,looks great.working fine,everything as described. Nice customer service,thanks for this”
Dear Jack,
Thank you for your great 4-star review! We’re glad to hear you’re satisfied with the phone and our service. We sincerely apologize for the delay in delivery and appreciate your understanding. Your feedback helps us improve, and we are committed to providing a smoother experience moving forward.
If you need any assistance in the future, please don’t hesitate to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
“Very sensible protection to send a mobile phone in for delivery.
iPhone is was as described in excellent condition.
This is my second purchase from Smart Cellular”
Dear Fussy,
Thank you for your fantastic 5-star review! We're so pleased to hear that you found our protection for mobile phone delivery to be sensible and that your iPhone was in excellent condition as described. It's wonderful to see you back for a second purchase, and your continued support means the world to us!
If you need anything in the future, don’t hesitate to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
“I opted for an 'excellent' quality iPhone 14 pro and it arrived in perfect condition, really happy with it. A really reasonable price, and the standard delivery only took a few days to arrive. I was recommended this site by a colleague and I would highly recommend to anyone needing an upgrade.”
Dear Valued Customer,
Thank you for your amazing 5-star review! We're so glad to hear that the 'excellent' quality iPhone 14 Pro arrived in perfect condition and at a reasonable price. It's fantastic that the standard delivery was quick as well!
Your colleague's recommendation, along with your own, means the world to us. Should you need any assistance or have questions in the future, please don’t hesitate to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
Dear Paula,
Thank you so much for your amazing 5-star review! We're thrilled to hear that you experienced excellent service and that your phone arrived in perfect condition—just as we promise. Your satisfaction truly means the world to us!
If you need any assistance or have questions in the future, please don’t hesitate to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
“Very competitively priced phones. The first one I received was not in the pristine condition I had ordered but once returned, I received a perfect replacement. This all took time though and left me without a phone for over a week.”
Dear Valued Customer,
Thank you for your thoughtful 4-star review! We're pleased to hear that you found our phones competitively priced. We sincerely apologize for the initial issue with your order and understand how frustrating being without a phone can be. We’re glad you received a perfect replacement.
If you have any questions or need assistance in the future, please don't hesitate to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
“Review for Smart Cellular: ★☆☆☆☆ (1/5)
I had an extremely disappointing experience with Smart Cellular, and I cannot recommend this company to anyone. From start to finish, my interactions with them were frustrating and unprofessional.
First, after purchasing a phone, they sent me the wrong model. When I contacted customer service to resolve the issue, they were unhelpful and slow to respond. It took far too long to get any resolution, and even then, I felt like I was being brushed off.
To make matters worse, after the purchase, they began pestering me to leave a positive review in exchange for incentives like wireless chargers and Earpods. I reluctantly agreed but was surprised—I never received the promised items. This felt incredibly dishonest and manipulative, leaving a sour taste in my mouth.
Additionally, when I decided to sell my old iPhone (in good condition), they severely undervalued it. Their offer was far below market value, and I felt utterly shortchanged.
Overall, my experience with Smart Cellular was a nightmare. Poor customer service, misleading practices, and a lack of integrity make this a company I will never do business with again.
Save yourself the hassle and shop elsewhere.”
“I ordered three phones from Smart Cellular, and I couldn’t be happier with my purchase. The products arrived exactly as described, in excellent condition, and with great quality. Everything worked perfectly, and the shipping was smooth and timely. I highly recommend Smart Cellular for anyone looking for reliable, high-quality phones at a great price. Will definitely shop here again!”
Dear Bujar,
Thank you for your wonderful 5-star review! We're thrilled to hear that you are so happy with your order of three phones and that they arrived in excellent condition. It's great to know that everything worked perfectly and that your shipping experience was smooth and timely.
We truly appreciate your recommendation and look forward to serving you again in the future! If you ever need assistance, don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“I received my iPhone in an excellent condition. Smart cellular was quick . To delivery . cellular is most reliable. Company. Pls do not hesitate to to buy your phone from them”
Dear Valued Customer,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that your iPhone arrived in excellent condition and that our delivery was quick. Your trust in Smart Cellular as a reliable company means a lot to us!
If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
