“Delivery took a few days longer than I was informed it would, however when the phone arrived it was in pristine condition, as advertised and I paid a great price for it. So happy with the phone and service I have ordered another phone from this company for a family member. Would definitely recommend.”
Dear Helen,Thank you so much for your 5-star rating of Smart Cellular! We truly appreciate your kind feedback and recommendation.
We apologize for any inconvenience caused by the slight delay in delivery. However, we are pleased to hear that the phone arrived in pristine condition and met your expectations. We are also glad that you found our prices to be great value for money.
It brings us great joy to know that you are happy with both the phone and our service. We are honored that you have chosen to order another phone from us for your family member. We assure you that we will provide the same level of excellent service.
Once again, thank you for your support and recommendation. We truly value your trust in us.
Best regards,
Smart Cellular Team
“Very easy website to use, best price for iPhone 12 Pro Max. Delivered next day in good, secure packaging. Phone was totally as new, not a single mark or scratch.”
Dear Martin,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us.
We're glad to know that our website was easy to navigate, and you found the best price for the iPhone 12 Pro Max. Our team takes pride in ensuring prompt delivery, and it's wonderful to hear that your order arrived securely the next day.
It's fantastic to hear that the phone you received was in pristine condition, without any marks or scratches. We strive to provide our customers with top-quality products, and your satisfaction means the world to us.
Once again, thank you for choosing Smart Cellular and for taking the time to share your positive feedback. We look forward to serving you again in the future!
“At first I was a bit hesitant because the phone is refurbished I didn't know what to expect. I ordered a black phone and they offered me a red phone that I would receive the next day so I accepted. Customer service is caring because they offered me something I need ASAP.”
Thank you so much for giving Smart Cellular a 4-star rating! We truly appreciate your feedback and are delighted to hear about your positive experience. We understand that purchasing a refurbished phone can initially cause hesitation, but we strive to exceed expectations and provide high-quality products.We apologize for the change in color from black to red, but we're glad that our customer service team was able to accommodate your needs by offering a new phone that you would receive the very next day. We take pride in offering caring and prompt customer service, ensuring that our customers' needs are met promptly.
Once again, thank you for choosing Smart Cellular. We are grateful for your support and hope to continue exceeding your expectations in the future. If you have any further questions or need any assistance, please don't hesitate to reach out to us.
“I purchased the phone as a present for a friend and they are delighted with it. It is in pristine condition and looks like new. The price was very competitive and delivery was excellent and very quick. I would certainly purchase from them again and now know where to go when I need a replacement and also to recommend to my friends.”
Thank you so much for your glowing 5-star rating and for choosing Smart Cellular as your preferred purchasing destination. We are thrilled to hear that you purchased the phone as a gift and that your friend is delighted with their new device.
Our team takes great pride in ensuring that each product is in pristine condition, just like new. We strive to offer competitive prices, and we're glad that you found our price to be very competitive. Timely delivery is something we prioritize, so we're delighted that you found our delivery to be excellent and quick.
We are truly grateful for your kind words and for acknowledging our commitment to providing top-notch products and services. Should you ever need a replacement phone in the future, we would be more than happy to assist you. Don't forget to recommend Smart Cellular to your friends; we'd be thrilled to serve them too.
Thank you once again for your support and for sharing your positive experience with us. We look forward to serving you again!
Best regards,
The Smart Cellular Team
“I ordered an iPhone 13 for my wife, and as well as a good price advertised I was offered another 15%- a deal. There was a mixup on the model delivered, not intentional but Smart Cellular immediately accepted the return and paid postage. Within a few days the replacement phone arrived and as described was in excellent condition. It was near fully charged and ready for set up. My wife is very pleased and does not believe it is not new!”
Thank you so much for taking the time to give us a 5-star rating, [Reviewer's Name]! We truly appreciate your kind words and are thrilled to hear that you had a positive experience with Smart Cellular.We apologize for the mix-up on the model that was delivered, but we're glad to know that we were able to promptly resolve the issue by accepting the return and covering the postage for you. Our team strives to provide excellent customer service, and we're glad we could assist you with the replacement phone in a few days.
It's fantastic to hear that the new iPhone 13 arrived as described and in excellent condition. We take great pride in ensuring the quality of our products, and we make sure they are well-prepared for your convenience. We're delighted that your wife is very pleased with the phone, and it's a wonderful feeling knowing that she couldn't even tell it wasn't new!
Thank you once again for choosing Smart Cellular. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Warm regards,
Smart Cellular Team
Thank you so much, Kathryn, for giving Smart Cellular a 5-star rating! We truly appreciate your kind feedback. We're pleased to hear that you received an excellent product and that you're happy with your purchase. We apologize for any delays in delivery, but we're thrilled to know that it didn't affect your satisfaction. We would be more than happy to serve you again in the future. Thank you for choosing Smart Cellular and for your ongoing support!
“I was able to choose from a large variety of phones and specifications. I wanted to buy refurbished rather than new and Smart Cellular made this a smooth process. I was very pleased with my phone and will use them again in the future.”
Dear Andrew,Thank you for your incredible 5-star rating for Smart Cellular! We greatly appreciate your feedback and are thrilled to hear about your positive experience with us.
We are glad that you found our wide selection of phones and specifications satisfactory. Our aim is to provide our customers with a diverse range of options to choose from. We understand the preference for refurbished phones, and we are delighted that we were able to make the process seamless for you.
It's wonderful to hear that you are pleased with your purchase. We always strive to deliver products of the highest quality to ensure our customers' satisfaction. We are overjoyed that we were able to meet your expectations.
We genuinely appreciate your support and look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
Thank you once again for choosing Smart Cellular.
Thank you so much, Michimush, for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your support. We are thrilled to hear that your phone arrived in good time, well packaged, and in pristine condition, just as our website promised. It's fantastic to know that your daughter is delighted with her new device.
We sincerely value your business and hope to serve you again in the future. If you have any further questions or require any assistance, please don't hesitate to reach out. Thank you once again for choosing Smart Cellular!
Dear Sue,Thank you for taking the time to rate Smart Cellular with five stars! We truly appreciate your positive feedback. We're thrilled to hear that you're very pleased with your new phone.
If you have any questions or need further assistance, please don't hesitate to reach out to us. We are always here to help.
Once again, thank you for choosing Smart Cellular. We value your satisfaction and look forward to serving you in the future.
“Fantastic purchase. Price was very good, condition of the phone was better than expected, postage was rapid and great communication throughout. Could not be a happier customer”
Dear Ian,Thank you so much for your fantastic 5-star rating of Smart Cellular. We greatly appreciate your feedback and are thrilled to hear that you had such a positive experience with us.
Your satisfaction is our top priority, and we are delighted to know that the price of the phone exceeded your expectations and that it arrived in better condition than you anticipated. We pride ourselves on providing rapid postage and excellent communication to ensure a seamless purchasing process.
We are grateful for your support and cannot express how happy it makes us to know that you are a satisfied customer. If you have any further questions or require any assistance, please do not hesitate to reach out to us.
Thank you once again for choosing Smart Cellular.
Thank you so much, Thi, for giving Smart Cellular a 5-star rating! We greatly appreciate your positive feedback and are thrilled to hear that you received the phone exactly as described. It's wonderful to know that your dad is pleased with the gift. We take pride in offering a wide range of options on smart cellular devices to ensure customer satisfaction. Thank you again for choosing Smart Cellular!
Thank you so much for taking the time to rate Smart Cellular with five stars! We truly appreciate your kind feedback and are thrilled to hear that you had a brilliant service experience with us.
At Smart Cellular, delivering exceptional service is at the core of what we do, and your satisfaction is our priority. We're glad we were able to meet your expectations and provide you with the level of service you deserve.
Thank you once again for choosing Smart Cellular, and we look forward to serving you in the future!
Best regards,
Smart Cellular Team
Dear reviewer,Thank you so much for your fantastic 5-star rating of Smart Cellular! We are thrilled to hear that you are satisfied with our product and service.
Good product, great service. We are dedicated to providing top-notch customer experience along with high-quality cellular solutions. Your positive feedback encourages us to continue delivering excellence in all aspects. We greatly appreciate your support.
If you ever need any assistance or have any further feedback, please don't hesitate to reach out to us. We value your continued trust in Smart Cellular.
Thank you once again for your kind words and for choosing Smart Cellular!
Thank you so much for taking the time to leave a 4-star rating for Smart Cellular. We greatly appreciate your support and are thrilled to hear that you had a positive experience with our service.
We would also like to express our gratitude for your kind words, "Excellent service and delivery speed. Would use again." Customer satisfaction is our top priority, and knowing that we were able to meet your expectations brings us joy.
Once again, thank you for your valuable feedback. We look forward to serving you again in the future.
“Ordered a white iPhone 12 which at the time of ordering was apparently in stock but a day later I was offered a ‘Midnight’ one. Apple don’t do an iPhone 12 in Midnight so i assumed it would be black which it was when it arrived. It is supposed to be in ‘pristine’ condition, I would say it was ‘good’ , it did have a few scratches around the camera bezels, other than that it is fine. It did arrive very quickly and overall I’m pleased with purchase.”
Dear reviewer,Thank you for taking the time to leave us a 4-star rating for Smart Cellular. We appreciate your feedback and are glad to hear that you were overall pleased with your purchase. We apologize for any confusion regarding the availability of the white iPhone 12 and the offer of a "Midnight" one, which turned out to be black. We understand your expectation for a pristine condition, and we apologize for the presence of a few scratches around the camera bezels. Nevertheless, we are glad that the item arrived quickly and that you are satisfied with your purchase. If you have any further questions or concerns, please don't hesitate to reach out to us. We value your business and hope to serve you again in the future.
Thank you for your 4-star rating of Smart Cellular! We truly appreciate your feedback. We're delighted to hear that you found our phone in good condition and that our service was pretty good too. Your satisfaction is our top priority and we're always striving to provide the best experience for our customers. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to let us know. Thank you once again for choosing Smart Cellular!
“Appalling customer service. Ordered a brand new phone on the 16th of July and each week I am informed it will be with me at the end of the week. Each week I have to chase for an update to which I am responded to with a generic email informing me there is a “slight” delay. Clearly the customer service agent has not read the long trail of emails and is copying and pasting her shoddy response.
I have on numerous occasions asked for an exact delivery date so I do not need to keep chasing.
Surprised that this company has had good reviews. Shocking.
3-5 working day delivery and still waiting 1 month later.”
Dear Jodie,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We really appreciate customers like you who let us know about their experiences, as it helps us improve our services.
We would like to sincerely apologize for the inconvenience and frustration caused by the delays in delivering your brand new phone. We understand how important it is to receive your order in a timely manner, and we regret that we have not met your expectations in this regard.
We are truly sorry for the generic email responses you have received and the lack of personalized attention. We acknowledge that our customer service agent should have thoroughly read your emails and provided you with a more detailed and accurate update.
We want to assure you that we value your time and your patience, and we are committed to resolving this issue promptly. In order to provide you with a more accurate delivery date, could you please let us know your order details and any specific preferences you may have?
Once again, we sincerely apologize for any inconvenience caused, and we would like to thank you for bringing this matter to our attention. We are determined to make things right and provide you with a more positive experience.
Please let us know how we can improve and make this right for you.
Thank you,
Smart Cellular Customer Support Team
“I've bought 2 phone from Smartcellular. Both are Samsungs and both appear to be very good condition as specified on the website. The prices represented great value for money and both were delivered in a very timely manner.
The first came in a Samsung box, we've had it for 9months and very pleased with it. The second came in a brown generic box, the sim card metal pin was missing but we were able to use the earlier one. I would use Smartcellular again.”
Dear KM,Thank you so much for taking the time to rate Smart Cellular with 4 stars! We truly appreciate your feedback.
We are delighted to hear that you have had a positive experience with us and that both of the Samsung phones you purchased from our website were in great condition, just as specified. It brings us joy knowing that our prices offered you great value for money and that our delivery service was efficient.
We apologize for any inconvenience caused by the missing sim card metal pin in the second package. We always strive to provide the best possible service and will take your feedback into consideration to further improve our process.
Once again, we are grateful for your support and look forward to serving you again in the future. If you have any further questions or need assistance, please do not hesitate to reach out to us.
Best regards,
Smart Cellular Customer Support
Dear Paul,Thank you so much for your amazing 5-star rating of Smart Cellular! We sincerely appreciate your support and kind words. We are absolutely thrilled to hear that you purchased the Samsung 24 Ultra and found it to be a great phone at a great price. Your satisfaction means the world to us.
Once again, thank you for taking the time to share your positive experience with us. We are here to assist you with anything you may need, so please don't hesitate to reach out if you have any further questions or require any assistance.
“Very easy to navigate site to look at all options and really competitively priced. I bought an i-phone 11 which was £30 cheaper than anywhere else I could find. Great service, delivered in 24 hours.”
Dear Tony,Thank you so much for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear that you had a wonderful experience with us.
We're delighted to know that you found our website easy to navigate and that you were able to explore all the options effortlessly. Our goal is to provide a seamless and user-friendly experience for our customers, and your kind words truly affirm our efforts.
Moreover, we're thrilled that you found our prices to be highly competitive! Saving £30 on your purchase of the i-phone 11 must have been a great deal, and we're glad we could offer you such a value.
Lastly, we're proud to have delivered your order within 24 hours. We understand the importance of timely service, and we're delighted that we could meet your expectations in this regard.
Once again, thank you for choosing Smart Cellular. We truly value your support and hope to assist you with any future needs you may have.
