“The phone arrived about a week later than expected. I rang the sales department and they were able to update me about its arrival and it did indeed arrive the day after I called them. The iPhone was in pristine condition as advertised and we’ve had no issues with it so far. A good experience.”
Dear valued customer,Thank you for taking the time to rate Smart Cellular with 4 stars! We sincerely appreciate your feedback and are thrilled to hear about your positive experience with us.
We apologize for the slight delay in the delivery of your phone. However, we are glad that our sales department was able to provide you with timely and accurate updates regarding its arrival. We understand the importance of prompt communication and are relieved that the iPhone reached you the day after you contacted us.
It brings us great joy to know that the iPhone you received was in impeccable condition, just as advertised. We take pride in ensuring that our products meet the highest standards of quality. Furthermore, we are delighted to learn that you have encountered no issues with the device thus far.
Thank you once again for choosing Smart Cellular as your trusted source for smartphones. Your satisfaction is our utmost priority, and we look forward to serving you with the same level of excellence in the future.
Best regards,
[Your Name]
“Sadly the phone I received was not as advertised I have returned it & have received a full refund. My order took nearly a month to be delivered after I kept emailing customer services to get a delivery date the constant reply was we are having delivery problems I have subsequently ordered & received my new phone within 7 days from a different supplier.”
Hello, thank you for your feedback, Andy. We apologize for the issues you experienced with your order and the delays in delivery. While we’re glad you received a full refund, we understand the frustration of waiting so long. Your comments will help us improve our services. We appreciate your patience and wish you the best with your new phone.
Best regards,
The Smart Cellular Team
“I had a super positive experience with Smart Cellular. Their prices were super competitive and I ended up buying 2 phones from them as they couldn't be beaten on price. The phones were in great condition and although refurbished I couldn't fault how good they looked and they work great. Their delivery was quick and their communication was really helpful. They had a great discount running when I purchased them which was a big incentive to buy from them. I would recommend them to friends and family looking to get a refurbished phone in the future..”
Hello,
Thank you, Steph Johnson, for sharing your wonderful experience with Smart Cellular! We are thrilled to hear that you had such a positive interaction with us. Your feedback truly brightens our day and reinforces our commitment to providing exceptional service and quality products.
It’s fantastic to know that you found our prices to be super competitive, which ultimately led you to purchase not just one, but two phones from us! We strive to offer the best deals on the market, and we’re delighted that we could meet your expectations. Your satisfaction with the condition of the refurbished phones is particularly gratifying, as we take great care in ensuring that our devices look great and function perfectly.
We are also glad to hear that you found our delivery to be quick and our communication helpful. Clear and prompt communication is essential for us, especially when it comes to keeping our customers informed throughout the purchasing process. Your appreciation for our efforts encourages us to keep improving and maintaining high standards.
Moreover, we’re pleased that the special discount we had running served as a significant incentive for your purchase. We believe that providing great value to our customers is key, and it’s wonderful to hear that you were able to take advantage of that.
Thank you for your recommendation to friends and family! Your trust in us means the world, and we look forward to serving you again in the future. If you have any questions or need assistance, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
Hello,
Thank you for taking the time to rate Smart Cellular with 5 stars! We truly appreciate your positive feedback and support. It means a lot to us to hear from satisfied customers like you. We are glad to know that you found our product to be great and as described, as we work hard to ensure that our offerings meet the highest standards of quality.
At Smart Cellular, we always strive to provide the best quality products to our valued customers. We believe that clear descriptions and accurate representations of our items are essential in building trust with our clients. Your feedback reassures us that we are on the right track in delivering on our promises.
Moreover, we take pride in our fast delivery services, and we are delighted that our swift shipping process met your expectations. We understand that prompt delivery is vital, especially when it comes to purchasing electronics, and we are thrilled that we could deliver your order quickly and efficiently.
Thank you once again for choosing Smart Cellular. We are committed to maintaining the high standards you've experienced and look forward to serving you again in the future. If you ever have any questions or need assistance, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“Great price for my iPhone 12 pro. Excellent condition as stated before I purchased it.
Recieved within a few days also.
Phone was in mint condition.
Overall happy with the product and the delivery time.”
Thank you, Kiani, for your fantastic review! We’re thrilled to hear that you found a great price for your iPhone 12 Pro and that it met your expectations in terms of quality. Our team works hard to ensure that all our products are accurately described and maintained to high standards, so it’s rewarding to know that you received a phone in excellent condition.
We’re also glad to hear that the delivery was prompt and that you received your phone within just a few days. Timely delivery is a priority for us, and we’re delighted that we could meet your expectations in that regard.
It’s wonderful to hear that you’re overall happy with your purchase! Customer satisfaction is our top priority, and your positive feedback is a testament to the hard work we put into providing quality products and efficient service.
Thank you for choosing Smart Cellular! If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
“I recently purchased my latest phone from Smart Cellular and I couldn’t be happier with the experience! The website was easy to navigate, and they offered a great selection of models at competitive prices. The ordering process was smooth and I appreciate the clear communication about my order status.
The delivery was faster than expected and my phone arrived in perfect condition, securely packaged. Their customer service was exceptional as well. I had a few questions about the warranty and they were quick to respond and very helpful. I highly recommend them to anyone looking for reliable place to buy their next phone!”
Hello,
Thank you so much for your wonderful review! We're thrilled to hear that your experience with Smart Cellular was such a positive one. It's great to know that you found our website easy to use and appreciated the range of phone models at competitive prices. We aim to make the ordering process as smooth as possible, so we’re happy it worked out that way for you.
We're also delighted that your phone arrived quickly and in perfect condition—packaging and delivery are priorities for us. It's especially rewarding to hear that our customer service team was helpful and responsive to your warranty questions.
We truly appreciate your recommendation and look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
Thank you for your positive feedback! We're delighted to hear that you had a great experience with Smart Cellular. Providing excellent service is our top priority, and it’s rewarding to know that we met your expectations.
We’re particularly pleased that you appreciated our fast delivery. We understand how important it is for our customers to receive their orders promptly, and we work hard to ensure that all shipments are processed quickly and efficiently.
It’s fantastic to hear that you found our range of phones to be amazing. We strive to offer a diverse selection of devices to cater to different preferences and needs, and we’re glad that you found something that suited you.
We also take pride in our competitive pricing. Offering good value for quality products is essential to us, and we’re thrilled that you found our prices to be appealing.
Thank you once again for your kind words! We look forward to serving you in the future and hope to exceed your expectations even more.
Best regards,
The Smart Cellular Team
Hello,
Thank you for your feedback! We’re thrilled to hear about your positive experience, especially with Tim. Our team strives to provide exceptional service, and it’s wonderful to know that Tim was helpful and reasonable with the prices.
At Smart Cellular, we understand that transparency and fairness in pricing are crucial for our customers. Tim embodies this value, ensuring that you received the best possible offer for your needs. It’s great to see our team members making a positive impact on our customers' experiences.
We appreciate your recommendation as it reflects the trust you have in our service. Our goal is to create lasting relationships with our customers, and your support means the world to us. Tim is always ready to assist, and we’re glad he was able to help you.
Thank you once again for highlighting Tim and for your kind words. We look forward to continuing to provide you with excellent service in the future. If you have any more questions or need assistance, don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“After Smart Cellular received my device I have been informed that my phone classifies as brand new. I was then requested to email them a set of documents required to prove ownership of the phone, proof of address, photo ID like driving licence or passport etc. I am trading in my old phone every year and never seen such a ridiculous requirement and never been asked even to provide proof of purchase, proof of address etc which I have already provided now and still haven’t received the payment or any response from Smart Cellular after I have chased them by email and over the phone. Upon providing all documents requested not only I didn’t receive payment within 24 hours as I supposed to but I was emailed with request to provide further documents like bank statement showing my payment towards the Apple Invoice I have provided as proof of purchase.
It doesn’t not seem genuine to asking for personal details, photo ID, passport, bank statements to prove your payment when you only trade-in your old phone.
It does seem justified and it does seem that the company is trying to avoid paying on time or at all etc.
Smart cellular seems to me like a proper scam.”
“I ordered iPhone 15 from your website but I haven’t received anything to show the the delivery process and when I call people from waste and removal call back, I need to know why you’re doing this”
We apologize for the inconvenience you've experienced, Paul.
It's disappointing to hear that you haven't received updates on your iPhone 15 order. We understand how frustrating this must be for you. Please reach out to our customer service team directly, and we'll do our best to resolve this issue and provide you with the information you need. Thank you for your patience as we work to address your concerns.
Best regards,
The Smart Cellular Team
Thank you for your feedback!
We’re delighted to hear that your experience with us was smooth and that Alex was able to assist you effectively. It’s our goal to ensure that every customer feels valued and receives the service they expect.
Your acknowledgment of the prompt payment after your call with Alex is greatly appreciated. We understand how important timely communication and resolution are in ensuring a positive experience, and we’re glad to hear that Alex delivered on that promise.
We’re committed to maintaining high standards of service and are thrilled that you found your experience to be A+. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations.
If you ever need assistance in the future or have any questions, please feel free to reach out. We’re always here to help. Thank you once again for choosing Smart Cellular, and have a fantastic day!
Best regards,
The Smart Cellular Team
“Im starting to thing something weird might be happening with Smartcellular.
I posted my iPhone 15 Pro to them on 17 September, and they received it before 1pm on 18 September. Their site promises same day payment of the device is received before 2pm, I never got any confirmation they received the device so I emailed them to confirm and they didnt write to me until the following day stating the regraded my device as new, even though I traded it as excellent. They asked me for proof of ownership, which I provided.
They then wrote me the next day, asking again for proof of ownership, even though I had already provided it.
I've had two false promises of the payment being processed on that day, and just can't make sense of what is happened. I've contacted them on whatsapp and email and just get the same "we will update you as soon as we can" spiel over and over again. I even called them to get an update to have someone listen to my query, to then be told the trade in team do not take calls and they will pass the message along.
I seem to be stuck in limbo with smartcelluar and my experience is nothing like any of the "reviews" below. The sell/trade-in team don't even take or make phone calls so I don't understand how any of the people below trading in have spoken to anyone.
It is well past 4 days since they received my device and I have yet to be paid. I have been asking for them to keep me up to date, but it takes them all but a day to reply, the don't answer any questions and just keep passing me off.
Im hoping that my trade in completes soon, but I will of course update this review as my trade in completes.”
Thank you for your feedback, Ashley. We sincerely apologize for the delays and the confusion you've experienced with your trade-in. We understand your frustration and are actively looking into the issue to ensure your payment is processed as soon as possible. We’ll work on improving our communication to provide more timely updates.
Best regards,
The Smart Cellular Team
“I ordered a Samsung Galaxy s21+ with a 3 day delivery time. I still have not received my mobile after over 4 weeks. I get sent a message each time I contact them to say my mobile will be delivered mid next week.
They have informed me that they have a shortage of these phones...Although I notice they are still selling them online.
I am guessing they will take your order with an estimated guess that someone will sell their unwanted mobile to them, for them to refurbish and send on. Although the wait time is unknown.
I will provide another update when and if I receive my mobile...”
Thank you for your feedback. We’re truly sorry for the delays and the frustration this has caused. We understand how disappointing it is to wait for an order, especially when communication hasn’t been clear. We’re currently addressing the supply issue and will work to improve our response times. We appreciate your patience and hope to resolve this soon.
Best regards,
The Smart Cellular Team
“I ordered a phone from Smart Cellular. The delivery process was fine but the phone was advertised as being in ‘excellent’ condition & in fact the sides had lots of scratches, some quite deep (I will attach pic if possible). I contacted Smart Cellular but received no response (my email was acknowledged, so I know they got it – their email timed at 14/09/2024, 15:15 in case anyone from Smart Cellular sees this). I have kept the phone because it seems to work fine but was clearly not as advertised.”
Hi Andy,
Thank you for your feedback! We’re glad the delivery process went smoothly, but we’re sorry to hear about the condition of the phone not matching your expectations. Your experience with our communication is important to us, and we’re currently reviewing our response times. If you’d like to share any photos or further details, please feel free to reach out directly. We appreciate your understanding and hope to resolve this for you.
Best,
The Smart Cellular Team
Bilel,
Thank you for your feedback! We're glad to hear that you received your product, and it's great to know that it met your expectations in terms of quality. Our goal is to provide genuine products in excellent condition, and we’re thrilled that you found yours to be just that.
We apologize for the delay in delivery. While we aim for timely shipping, sometimes unforeseen circumstances can arise. Your patience during this time is greatly appreciated, and we're happy that the product was worth the wait.
Your recommendation means a lot to us! Positive word-of-mouth is invaluable, and we are grateful that you chose to share your experience with others. We strive to create a positive shopping experience for all our customers, and your feedback helps us achieve that.
If you have any further questions or need assistance, please don’t hesitate to reach out. Our team is always here to help and ensure you have a seamless experience.
Thank you once again for choosing Smart Cellular! We look forward to serving you again in the future, whether you need another device or assistance with anything else.
Best regards,
The Smart Cellular Team
Hello,
Thank you for taking the time to leave such a positive review! We’re thrilled to hear that you had a great experience with our service. Providing excellent customer service is one of our top priorities, and your feedback reinforces our efforts.
It’s fantastic to know that the delivery was quick. We understand how important timely shipping is to our customers, and we strive to ensure that all orders are processed and dispatched as efficiently as possible.
We’re also glad that the phone met your expectations and was just as described online. Our team works hard to provide accurate listings to ensure that you receive exactly what you’re looking for. It’s wonderful to hear that we delivered on that promise.
Your willingness to recommend us to others means a lot to us. Word-of-mouth referrals are incredibly valuable, and we appreciate your support in spreading the word about our services.
If you have any friends or family looking for similar products, please encourage them to reach out. We’re always here to assist with any inquiries or needs they may have.
Should you need assistance in the future or have any questions about your purchase, don’t hesitate to contact us. We’re committed to ensuring your continued satisfaction.
Once again, thank you for your kind words. We look forward to serving you again soon!
Best regards,
The Smart Cellular Team
“Grateful to the Hackingproteam, I learned about them through earlier feedback here. Working with the Hackingproteam was truly a positive experience. They assisted me in discreetly accessing my girlfriend's phone, allowing me to view all her WhatsApp messages without leaving any evidence. I'll definitely return for their services when needed in the future.
𝘍𝘰𝘳 𝘢𝘯𝘺𝘰𝘯𝘦 𝘴𝘦𝘦𝘬𝘪𝘯𝘨 𝘵𝘩𝘦 𝘢𝘴𝘴𝘪𝘴𝘵𝘢𝘯𝘤𝘦 𝘰𝘧 𝘢 𝘱𝘳𝘰𝘧𝘪𝘤𝘪𝘦𝘯𝘵 𝘩𝘢𝘤𝘬𝘦𝘳, 𝘐 𝘸𝘩𝘰𝘭𝘦𝘩𝘦𝘢𝘳𝘵𝘦𝘥𝘭𝘺 𝘳𝘦𝘤𝘰𝘮𝘮𝘦𝘯𝘥 𝘳𝘦𝘢𝘤𝘩𝘪𝘯𝘨 𝘰𝘶𝘵 𝘵𝘰:
𝘌𝘮𝘢𝘪𝘭: 𝘩𝘢𝘤𝘬𝘪𝘯𝘨𝘱𝘳𝘰𝘵𝘦𝘢𝘮001@𝘨𝘮𝘢𝘪𝘭.𝘤𝘰𝘮
𝘞𝘦𝘣𝘴𝘪𝘵𝘦: 𝘩𝘢𝘤𝘬𝘪𝘯𝘨𝘱𝘳𝘰𝘵𝘦𝘢𝘮.𝘵𝘰𝘱
𝘞𝘩𝘢𝘵𝘴𝘈𝘱𝘱: +44 7526 187377
They’ve got quick responses and solutions.
Best regards”
Dear Reggie,
Thank you for your wonderful review! We’re thrilled to hear that your purchasing experience was easy and hassle-free. Making the buying process straightforward for our customers is one of our top priorities, and your feedback confirms we’re on the right path.
It’s fantastic to know that the phone arrived looking brand new and with no issues. We take great care in sourcing and inspecting our devices to ensure they meet high-quality standards. Your satisfaction with the product is incredibly important to us.
We’re also delighted to hear that you had an excellent experience with our customer service team. Providing outstanding support is a key focus for us, and we’re glad that our efforts made a positive impact on your experience.
Your recommendation means the world to us. Word-of-mouth referrals are invaluable, and we appreciate you sharing your positive experience with others. It helps us grow and serve our community better.
If you have any friends or family who are considering similar purchases, please don’t hesitate to pass along our information. We’re always here to assist and ensure they have a great experience as well.
Should you have any questions or need assistance in the future, please reach out. We’re committed to supporting you and ensuring your continued satisfaction with our products and services.
Once again, thank you for your kind words. We look forward to serving you again soon!
Best regards,
The Smart Cellular Team
Hello,
Thank you for taking the time to share your feedback! We’re thrilled to hear that you experienced quick delivery and good communication throughout your order process. Ensuring our customers receive their items promptly is a top priority for us, and it’s rewarding to know we met your expectations.
We strive to keep our communication clear and timely, as we understand how important it is for our customers to stay informed. Your appreciation for this aspect of our service reaffirms our commitment to providing a seamless shopping experience.
It’s also great to hear that you felt supported during your purchase. Our team works hard to ensure that all inquiries are addressed promptly, and we’re pleased that you found our communication effective.
Customer satisfaction is at the heart of what we do, and your positive feedback motivates us to continue improving our services. We believe that every detail, from delivery speed to customer interaction, contributes to a successful experience.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help and ensure your continued satisfaction.
Thank you once again for your kind words and support. We truly appreciate your business and look forward to serving you again soon!
Best regards,
The Smart Cellular Team
“DO NOT USE THIS COMPANY. One star is generous.
I have recently upgraded my phone and decided to try and recycle my old one, my previous phone had been encased the entire time I had the device, never dropped, always rather obsessively looking after my
Phone. I listed the phone as excellent condition and of the prices presented to me ‘smart cellular’ had the best price and what seemed like a very straight forward sale. I paid for the device to be posted to smart cellular as they made it clear that upon inspection of the device and sale agreement reached they would refund me for the postage on top of the price they owe me for the phone. Well, they deemed the phone not worthy of the ‘excellent’ condition that I posted. And offered me over £200 less for the device than originally offered, due to ‘too many marks around the edges’. I was given the option to have the device returned to me, so I asked for that to be done. I again, had to pay for the postage on this, so £20 down already. However, after saying I would like my device returned to me they later told me that they would give the device a ‘second look’ and came back to me with a (slightly) improved offer, i declined the offer and again they offered me another £20 “to try and save hassle”. I did in fact accept this offer, as this had already been dragging on a few days. This was just shy of 2 weeks ago. I am still due the money for the device itself, the refund for BOTH postage’s, and a £10 good will payment for stupidly leaving a 5 star review on trust pilot for the company. I have phoned every single day trying to sort this out, as apparently they need to make a short phone call to me to authorise the payment. I keep getting told that the payment department is different to the department that I speak to on the phone, every day I have been told they will escalate my case to the appropriate department and to please wait for funds until end of working day. And NOW they are telling me that there is a note on their system that tells them that they have indeed paid me. Which of course they haven’t. I would never leave such long winded reviews such as this. But I highly recommend people choose a different company to sell their devices to and steer well clear of Smart Cellular. They are also very condescending over the phone which is never good. I’ve absolutely no idea what to do next in terms of receiving my payment or my device back. Hopefully citizens advice can help. 👎🏼”
Hi, I'm really sorry to hear about your experience. It sounds frustrating, and I understand your concerns. We're looking into this matter and want to ensure we resolve it for you as quickly as possible. Thank you for your patience, and we appreciate your feedback.
Best,
The Smart Cellular Team
