Dear Valued Customer,
Thank you so much for the fantastic 5-star review! We're thrilled to hear that your iPhone 16 is perfect and that our customer service team was able to assist you with your queries.
Your recommendation means the world to us! If you need anything else or have more questions in the future, don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you so much for the fantastic 5-star review! We're thrilled to hear that you received your phone promptly and in immaculate condition.
Your recommendation means a lot to us, and we strive to ensure that every aspect of our service meets your expectations. If you need anything else or have any questions, please don't hesitate to reach out!
Best regards,
The Smart Cellular Team
“Smart Cellular failed to pay the refund they owed me.
I am not able to recommend this company.
• 28 Sept: Item listed as in stock with expected delivery of 3 Oct
• 28 Sept: Placed order and paid by credit card
• 8 Oct: Finally a delivery but the wrong item!
• 8 Oct: Request for refund
• 12 Oct: Returned the incorrect item by collection by Royal Mail
• 15 Oct: Confirmation from Smart Cellular that refund being made
• 25 Oct: Chase-up email to Smart Cellular
• 31 Oct: Chase-up email to Smart Cellular
• 8 Nov: Chase-up email to Smart Cellular
• 8 Nov: Reply from Smart Cellular requesting bank details to enable a bank transfer
• 8 Nov: Bank details provided to Smart Cellular
• 15 Nov: Chase-up email to Smart Cellular
• 23 Nov: Chase-up email to Smart Cellular
• 25 Nov: Reply from Smart Cellular requesting bank details to enable a bank transfer
• 25 Nov: Bank details provided to Smart Cellular
• 30 Nov Refund still not made by Smart Cellular therefore raised dispute via Credit Card company”
“I ordered an Iphone 12 pro for my sons 14th Birthday in pristine condition. It was dispatched really quickly and when inspected it was definitely in pristine condition as advertised. Not a single mark can be seen. It arrived like a brand new phone. I was concerned about the battery as many reviews state poor battery life however the battery was 90% capacity which was impressive. Would recommend buying a pristine condition refurbished phone and will be doing so myself again in the future.”
Dear Matt,
Thank you for the fantastic 5-star review! We're so pleased to hear that the iPhone 12 Pro arrived in pristine condition and exceeded your expectations. It’s wonderful to know that the quick dispatch and impressive battery life made your son’s birthday even more special.
Your recommendation means a lot to us, and we look forward to serving you again in the future! If you have any questions or need assistance, please feel free to reach out.
Best regards,
The Smart Cellular Team
“Disappointed in the speed of delivery but even more disappointing was the quality of the phone. I paid for excellent condition but it can only be described as fair. I am still waiting for a reply from the team 3 working days since sending an email.”
“The iPhone 11 that I ordered was in pristine condition as described. I was made aware of delivery status at all stages and am completely satisfied with my purchase”
Dear Valued Customer,
Thank you for the fantastic 4-star review! We're thrilled to hear that your iPhone 11 arrived in pristine condition and that you were kept informed about the delivery status throughout the process.
Your satisfaction is our priority, and your feedback means a lot to us. If there's anything more we can do for you or if you have any questions, please feel free to reach out!
Best regards,
The Smart Cellular Team
“really easy to deal with and the phone arrived in pristine condition. Not done the changeover yet but am confident if there are any issues Smart Cellular will be unhand.”
Dear Valued Customer,
Thank you for your wonderful 5-star review! We’re delighted to hear that your phone arrived in pristine condition and that you found the process easy to navigate.
If you have any questions during your changeover or if any issues arise, please know that our team is here to help. Your confidence in us means a lot, and we’re committed to ensuring a smooth experience for you.
Best regards,
The Smart Cellular Team
“The order a little slow to arrive as it advertised next day but very pleased when it did arrive
This was nothing to do with the courier
Good job phone great does what says on the tin
Thanks”
Dear Brian,
Thank you for the wonderful 5-star review! We're glad to hear that you're pleased with your phone and that it performs as expected.
We appreciate your understanding regarding the delivery time; sometimes, delays can happen. Your satisfaction is very important to us, so if there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“It's great when you find a supplier you can trust.
This is now the second time I've used Smart Cellular for a replacement mobile.
And this second time was just as good an experience as the first.
Prices are more than competitive. And yes, it's likely there are cheaper options out there, somewhere. But when it comes to trust, quality and service, it comes down to peace of mind. All that adds up to value for money.
My latest purchase was delivered exactly when promised and, again, proved to be exactly as described.
My first time was for an Android. This time for an iOS. Regardless - exceptional.”
“The phone supplied met all of my expectations. The price was good and the condition of the phone was indeed pristine, as requested. The only downside was the delay in dispatching the phone, but one can live with this sort of thing, especially during a very busy period for the company.”
Dear Valued Customer,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that the iPhone 11 you purchased for your son arrived in such excellent condition and that it looks brand new.
It’s great to know that it came fully charged as well! Your satisfaction means a lot to us. If you have any further questions or need assistance in the future, please feel free to reach out!
Best regards,
The Smart Cellular Team
“Bought an Apple iphone 14 in "good" condition. It's in excellent condition & my son is very happy. The only reason I didn't give it 5 stars was the delivery time was longer than I expected, I presumed next day - never presume!!”
Dear Valued Customer,
Thank you for your kind 4-star review! We're thrilled to hear that your son is happy with the iPhone 14 and that it exceeded your expectations in terms of condition.
We apologize for the longer delivery time than anticipated. We appreciate your understanding, and we'll certainly work on improving our shipping speed. If you need any further assistance, please feel free to reach out!
Best regards,
The Smart Cellular Team
“Amazing value for money and pristine condition My iPhone was advertised as in good condition but I was surprised at how good it’s like new. Great customer service and prompt delivery too. Would definitely recommend this company!!”
Dear Cath,
Thank you for your amazing 5-star review! We’re thrilled to hear that you found great value in your iPhone and that it arrived in pristine condition.
We take pride in our customer service and speedy delivery, and we’re so glad to see your satisfaction reflected in your feedback. Your recommendation means the world to us! If you ever need assistance or have any questions, feel free to reach out.
Best regards,
The Smart Cellular Team
Dear Nigel,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you were impressed with our service and that we kept you updated throughout the transaction.
Your satisfaction means a lot to us, and we look forward to assisting you again in the future. If you need anything else, don’t hesitate to reach out.
Many thanks,
The Smart Cellular Team
“The process was easy & the phone seems in really good condition.
The 2-3 day delivery was actually 11 days.
It comes with "£20 of free accessories", which is actually a cheap generic USB-C charging cable and a small pin for opening the sim card slot. So not £20 worth. For an extra £13 you can upgrade the cable to a better one than the £20 free one.”
