“I’m very happy with the product I received although it took it time due to delays I couldn’t be more happy. The product is absolutely amazing brand new, works properly fine. Thank you so much, I highly recommend anyone who’s looking to buy a phone. Thank you”
“Great experience overall, phone was exactly as stated, delivery took a day longer than suggested but well informed about progress. Would buy from smart cellular again”
“I recently bought a refurbished iPhone 15 Pro from this store, and I couldn't be happier! It feels brand new, performs flawlessly, and the customer service was exceptional. Highly recommend!”
“Excellent service from smart cellular. This is the 2nd refurbished phone I have bought from this site. Both phones were like new and with the 18 month warranty would highly recommend this site if looking to buy refurbished phones”
“I cancelled the order as it was taking too long for the delivery to be dispatched. I was told I would get a refund within 10 days. However, I didn’t get anything despite repeatedly being told it was being escalated.
The item was then dispatched to me (nearly one month after the order) and upon receiving it, it was not as described. I originally purchased an iPhone in “pristine” conditions but the iPhone I received clearly has visibile scratches on the screen. I also did not receive the return label nor the warranty card, although that’s what it says on your website. I will now have to send it back, and once again wait for my refund. Terrible customer service.”
“First time I have thought about a refurb phone. I was recommended by a friend who has used you about four times
I wanted a pristine phone and that is what I got I am very pleased as I have a ggod phone with an eighteen month guarantee Very easy to change everything pver”
Hi,
Thank you for choosing Smart Cellular and for sharing your experience with us! We’re delighted to hear that your first experience purchasing a used or refurbished phone has been a positive one. 🎉 It’s always great when everything works smoothly right out of the box, and we’re glad your Samsung S21 is performing perfectly without any issues.
We take pride in our thorough refurbishment process, ensuring that each device is fully functional and in excellent condition. It’s wonderful to know that this process met your expectations and made your transition to a refurbished phone hassle-free.
Your trust in us for your first used phone purchase means a lot, and we hope this gives you confidence in considering similar options in the future. If you have any questions or need assistance down the road, our team is always here to help. 😊
Thank you again for your support, and we look forward to serving you again soon!
Best regards,
The Smart Cellular Team
“An easy company to deal with, straightforward and easy transaction. once the price was agreed payment was the same day. An excellent service, great customer service the agents are all helpful and polite, whether it’s on the phone or by email. I would definitely use them again it’s a 5 star service.”
Thank you so much for your kind review, Deborah! 🌟 We’re thrilled to hear that you found the process straightforward and easy to navigate. It’s great to know that once the price was agreed upon, the payment was processed the same day – we always aim for a smooth, efficient experience for our customers.
We’re equally happy that you had such positive interactions with our customer service team. Whether by phone or email, we strive to ensure every agent is helpful, polite, and responsive. Your feedback reassures us that we’re on the right track.
We truly appreciate your 5-star rating and your trust in us. We're glad to hear you'd use us again, and we look forward to serving you in the future! 😊
Best regards,
The Smart Cellular Team
Hello,
Thank you for your feedback! We're delighted to hear that you had a positive experience with us. Quick delivery is something we prioritize, as we understand how important it is for our customers to receive their products promptly. It’s fantastic to know that your order arrived swiftly and that you’re satisfied with the product upon receipt.
We take pride in offering high-quality items, and your satisfaction is a testament to our commitment to excellence. Our team works hard to ensure that every product meets our rigorous standards before it reaches you. If there’s anything specific you particularly liked about the product, we’d love to hear about it!
We appreciate your trust in our company and are thrilled that we could meet your expectations. If you have any questions or need further assistance, please don’t hesitate to reach out. Thank you for choosing us, and we look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
Thank you for your feedback! We're glad to hear that you are satisfied with the quality of your product. We understand that delivery speed is crucial, and we apologize for any delays you experienced. We are constantly working to improve our processes to ensure a faster delivery experience in the future. Your input helps us identify areas for enhancement, so we appreciate you sharing your thoughts. If you have any further questions or need assistance, feel free to reach out.
Best regards,
The Smart Cellular Team
“The phone arrived on time and in perfect condition, as described. It was easy to order, the price was competitive & overall service was very good. A good customer service experience when contacting the manufacturer.”
Thank you for sharing your experience, Andrei! We're thrilled to hear that the phone arrived on time and in perfect condition, just as you expected. It’s great to know that the ordering process was smooth, the pricing competitive, and the overall service met your expectations. We're also glad that you had a positive experience when contacting the manufacturer for support. If you ever need anything in the future, don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“I have forwarded my phone for recycling after receiving a headline price for it. I was not happy with the eventual valuation and ultimately asked for it to be returned. This company gives the impression they do everything quickly that is far from the truth. My payment for return postage is shown by my bank as paid to their account on 7th October. I have heard absolutely nothing from them and my phone has not arrived back within one day. Phoning you get told you are in a queue swiftly followed by “there is no one to take your call”. Email responses are not much better usually asking the customer to take some action or repeat information already given to them more than once. So this is one seriously hacked off, if tech savvy octagenarion!”
Hello,
We apologize for the frustration you’ve experienced. We're currently looking into this and will work to ensure your phone is returned promptly. Thank you for your patience.
Best regards,
The Smart Cellular Team
“There was a problem processing my payment initially but having spoke with her guys at smart cellular, it was sorted quickly. The phone was then sent within a few days which is great for Northern Ireland. The phone is as advertised and I cannot fault it at all. The process point was excellent. I would highly recommend using this website.”
Hello,
Thank you so much, Sam, for sharing your experience with us! We're sorry to hear about the initial issue with your payment but are thrilled that our team could resolve it swiftly. We're glad to know that the phone arrived promptly, especially considering the delivery to Northern Ireland, and that it met your expectations in terms of quality.
Your positive feedback about the pricing and overall process means a lot to us, and we're happy to have provided a service you'd recommend to others.
If you need any further assistance in the future, don't hesitate to reach out. We hope you enjoy your new phone!
Best regards,
The Smart Cellular Team
