“First you emailed me saying it was dispatched the six days later you send me a 24hr tracking number then when it arrives I find that it's the wrong colour, luckily the phone was in good condition, will not be recommending you.”
Dear Valued Customer,
Thank you so much for your glowing 5-star review! We're thrilled to hear that you are happy with your iPhone 13 mini and that it exceeded your expectations. It's fantastic to know it looks brand new and that you felt kept in the loop throughout the ordering and delivery process.
Your satisfaction is our top priority, and we truly appreciate your kind feedback. If you have any questions or need assistance in the future, we're always here to help!
Best regards,
The Smart Cellular Team
“Everything worked out well eventually: price was competitive and the phone was probably slightly better than I expected for “good” condition.
One star deducted for the slightly vague emails and communication. For example, my “update” email about delivery read “your order status has now been upgraded to .” I had to call the customer helpline, who were also a bit vague: “give it a couple of days and check the website”.
But, as I say, everything worked out fine in the end…”
Dear Reviewer,
Thank you for taking the time to share your thoughts with us! We’re glad to hear that everything worked out well and that the phone exceeded your expectations in “good” condition. Your feedback on our communication is appreciated, and we apologize for any confusion caused by the update emails. We strive to provide clear and informative communication, and we’ll work on improving in this area.
If you need any assistance in the future, please don’t hesitate to reach out. We truly value your support!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your great 4-star review! We’re thrilled to hear that you enjoyed our service, quick delivery, and competitive pricing. Your satisfaction is our priority, and it’s encouraging to know we met your expectations.
If you need anything else or have any questions in the future, we’re here to help!
Best regards,
The Smart Cellular Team
“Phone arrived in good time and fully functional as promised. Only issue was it was wrong colour so in process of replacement. So far happy with communication and service.”
Dear Ian,
Thank you for your thoughtful 4-star review! We’re pleased to hear that your phone arrived on time and was fully functional as promised. We apologize for the color mix-up, and we appreciate your understanding as we work to resolve this.
Your satisfaction is important to us, and we’re glad to know you’re happy with our communication and service so far. If you need any further assistance, don’t hesitate to get in touch!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your outstanding 5-star review! We’re thrilled to hear that your phone arrived in like-new condition—it truly makes our day to know you’re satisfied with your purchase.
If you have any questions or need assistance in the future, we’re always here to help!
Best regards,
The Smart Cellular Team
““Great value for the product and teh condition was fab. However it took few weeks not days to arrive. Was close to Emailing to case up but had emails confirming purchase and dispatch email. My wife seems very happy with it so bonus.”
Dear Reviewer,
Thank you for your thoughtful 4-star review! We’re glad to hear you’re satisfied with the product and its condition, and it’s wonderful that your wife is enjoying it too. We understand that delivery times can sometimes be longer than expected, and we appreciate your patience during that process.
If you need anything else or have any questions, don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“The phone seems to be a great phone so far it has been in action for 48 hours and it’s fast and connective. So far we are happy. Shipping was very fast too. Arrived a few days before it was meant to which is fab.”
Dear Reviewer,
Thank you so much for your amazing 5-star review! We're thrilled to hear that you're enjoying your new phone and that it's been fast and reliable for you. We always aim for swift shipping, so it's great to know your order arrived earlier than expected!
Your satisfaction is our top priority, and we truly appreciate your feedback. If you need any assistance or have questions down the line, we’re here to help!
Best regards,
The Smart Cellular Team
“Ordered a white iphone 11 in white on the 9th December. Took until the 21st December to arrive, when it came it was the wrong colour. This was a present for my daughter, after numerous attempts to contact the sales team with no avail, it was either my daughter getting no xmas present or having the colour she didn't really want, we have had to go with the latter. I am very disappointed and would never buy again. No customer service, nobody to speak too rubbish”
Dear Amitabh,
Thank you for your kind 5-star review! We're glad to hear that your order arrived before Christmas and that you were pleased with the condition of the product as described. Your recognition of our honest and reliable service means a lot to us.
If you ever need assistance or have any questions in the future, please don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
Dear Reviewer,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you enjoyed our service and found our product excellent. Your satisfaction is our top priority, and your kind words motivate us to keep delivering great experiences.
If you ever have any questions or need assistance, don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
Dear Denis,
Thank you so much for your incredible 5-star review! We’re thrilled to hear that your son loves the phone and that it arrived faster than expected. It’s our pleasure to provide amazing service, and your kind words truly motivate our team.
If you ever need anything in the future, don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“Good (but communication can be hard)
I need to start this review with an apology to Smart Cellular - I ordered an iPhone from them and then had a total panic about the purchase having read the negative reviews on here. My panic was completely unfounded.
Good things - I ordered an as new iPhone. What arrived 2 days later was a completely new iPhone - serial number checked out OK with Apple and battery cycle count at zero. Completely new and absolutely perfect. Email comms were decent (although they started badly as my first emails to their email address bounced back due to a full inbox at their end) and their agent Claire who I dealt with was efficient and polite (though brief).
Not so good things - the email inbox as above. When you email a company you've just paid a lot of money to, having that email returned as undeliverable is not comfort inducing. Their phone line seems to simply go to an automated answer with an option to leave a message and little else. The phone number that comes with order email is for World Pay card processing, not Smart Cellular - again not all that comforting.
BUT I got a fantastic phone and it was delivered fast. So 4 stars for living up to the promise and super fast shipping but a star down as the customer communucation/service is a bit nerve inducing.”
Dear Mark,
Thank you for taking the time to share your detailed 4-star review! We truly appreciate your feedback. We’re glad to hear that your iPhone arrived in perfect condition and that you found our shipping to be fast. It’s wonderful to know that Claire provided you with efficient service.
We do apologize for the communication issues you experienced, particularly with the email inbox and phone line. Your concerns are valid and we are actively working on improving our customer communication to ensure our customers feel confident and supported throughout their purchase.
Thank you again for your insights. If you ever have any further questions or need assistance, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
Dear Helen,
Thank you for your thoughtful 4-star review! We’re pleased to hear that your iPhone 16 Pro arrived in pristine condition as described. We do apologize for the wait time and any communication issues you experienced; we’re always striving to improve our service.
Your feedback is invaluable to us, and we're here to assist you whenever you need. Thank you for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
“Really happy with my purchase. Item was in excellent condition just as described, the item arrived exactly when stated and we were kept in the loop with regular email updates.
I would highly recommend buying from Smart Cellular and will be doing again in the future.”
Dear Gavin,
Thank you so much for your amazing 5-star review! We’re thrilled to hear that you’re happy with your purchase and that everything was just as described. It’s our priority to keep our customers informed with regular updates, and we’re glad to see that our efforts made a positive impact.
Your recommendation means the world to us, and we look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
Dear Junior,
Thank you so much for your amazing 5-star review! We're thrilled to hear that you find our customer service brilliant and enjoy shopping with Smart Cellular.
Your satisfaction is our top priority, and it’s wonderful to know we could make your experience a positive one. If you ever need any assistance, don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“Excellent product, arrived very quickly, first time I have used this company, will definitely be using them again. Thank you for making it a painless purchase 😁”
Dear Jane,
Thank you so much for your amazing 5-star review! We’re thrilled to hear that you had a great experience with your purchase and that it arrived quickly. It’s wonderful to know that we made your shopping experience painless!
We genuinely appreciate your support and look forward to helping you again in the future. If you have any questions or need assistance, don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
“Bought my Son a reconditioned iPhone 16 and AirPods for Christmas. They were received very promptly, packaged really well, and more importantly the condition is that good on both items he thinks they are brand new!!!”
Dear Customer,
Thank you so much for your amazing 5-star review! We’re thrilled to hear that your son loved his reconditioned iPhone 16 and AirPods. It’s fantastic to know they arrived promptly and were so well packaged. We take great pride in ensuring our products meet high standards, so it’s wonderful to hear they look brand new to him!
Your satisfaction is our top priority, and we truly appreciate your kind feedback. If you need anything else in the future, don’t hesitate to reach out!
Best regards,
The Smart Cellular Team
