“I bought an immaculate refurbished Iphone 13 from Smart Cellular 24tth November.
excellent value for money, less than half the price of a new one. i am absolutely over the moon with it, 100% better than my old android phone.”
Thank you for the 5 star rating, George! I'm so glad I bought my refurbished Iphone 13 from Smart Cellular. It was an excellent value for money and was way less than half the price of a new one. I'm absolutely over the moon with it - it's 100% better than my old Android phone.
“I ordered a red iPhone 11 for my daughter. I got a call and email to say would I like black instead as they could despatch next day. I replied to say no, it had to be red as it was a present. I was told no problem. I then had to chase delivery a few times as a week went by with no delivery and on my 3rd chase I got a reply saying it would be despatched soon. I finally got a Royal Mail tracking number a week later. The phone arrived the following day. It was meant to be in good condition but I would say it’s more fair as there are a lot of scratches on the screen. When buying refurbished phones from other sources the phones have been in better condition than this. Not sure I’d purchase from here again.”
Thank you so much for providing us with your review of Smart Cellular! We are so glad to hear that you had a great experience with us and appreciate your positive feedback. We care deeply about making sure our customers are happy and receive great customer service, and we especially appreciate your kind words about the quality of our products. We'll continue to work hard to ensure customers receive the best possible experience. Please let us know if you need any help or have any additional feedback. Thank you again for taking the time to share your experience with us!
Thank you for your 5 star rating of Smart Cellular! We really appreciate you taking the time to share your feedback since your satisfaction is very important to us. We are delighted that you are very happy with our services, price, and product. It is our pleasure to have you as a valued customer. Thank you for your support!
Thank you so much, Lee, for your 5 star rating of Smart Cellular! We are thrilled to hear that your phone came as advertised, in pristine condition and an overall excellent purchase. We strive to make sure that every order gets the highest quality experience our service can offer and are happy that you had a great experience with us!
“Great service and delivery albeit a little later than anticipated due to Black Friday. Very helpful staff on the telephone too? thanks for your help. Would use Smart Cellular again in the future. Like the twirl bar! A nice touch.”
Thank you so much for your kind review, Carol! It is so nice to hear how much you enjoyed your shopping experience with us! We are thrilled to hear that you found our staff to be helpful and that the delivery was great, even though it was a little later due to Black Friday. We hope you continue to come back to shop with us in the future and enjoy the twirl bar!
“I purchased a refurbished iPhone X recently. It was delivered fairly promptly and was indeed in the pristine condition that it claimed to be.
It was bought as a present for someone and the user is VERY happy with it.
However, I ordered a silver phone but was sent a rose gold phone instead. Smart Cellular apologised for this immediately and offered a part refund of £10 if I was willing to keep the phone, which I was happy to do. 2 months later though, I am still waiting for my refund…”
Thank you so much for your great rating of Smart Cellular! We are glad that the recipient of the iPhone X was very happy with it. We apologize for sending you the wrong color phone, and we are committed to making it right. We sincerely apologize for the inconvenience and your wait in receiving your refund - we ask for your patience and we will look into providing a more suitable resolution for you as soon as we can. Again, thank you for your feedback and your patience as we work to make things right.
Thank you so much for giving us a 5 star rating! We are delighted that you have had such a positive experience with Smart Cellular. We truly appreciate your kind words: "Great phone, great price, great service." We are glad that you had a great experience on your journey with us. Thank you again for your support!
Posted 1 year ago
Thank you for your 5 star rating! We are so glad to hear that our Smart Cellular phone and service has met and exceeded your expectations. We are especially delighted to hear that our great phone, great price, and great service have been so appreciated. We look forward to hearing from you again soon!
Thank you for taking the time to leave a 4 star rating of Smart Cellular, Yasir. We appreciate your feedback on our delivery services and customer service. We are continuously improving our services and hope to be able to exceed your expectations in future. Thank you for your time and support!
Posted 1 year ago
Thanks Yasir for your 4 star rating! We're glad that the delivery was quick, however, we're sorry to hear that customer service wasn't up to your expectations. We take customer service very seriously and we're doing what we can to improve. Thanks again for the rating, and we hope you enjoy your purchase.
Thank you so much, Andrew, for the 5 star rating of Smart Cellular! We really appreciate your kind words about the great condition of the product and that it was swiftly posted and as described. It means a lot to us.
Thank you for taking the time to provide us with this positive feedback and for giving Smart Cellular 5 stars. We are so pleased to hear that you had a great experience with our customer service, pricing, and delivery. We really appreciate it!
Thank you so much for the 5-star rating! We really appreciate your feedback and are so pleased to hear that you found our communication to be great, delivery to be fast and the phone to be in fantastic condition. Thank you for your feedback!
Posted 1 year ago
Thank you so much for your 5 star rating of Smart Cellular! We appreciate the great feedback about our communication, fast delivery, and quality of phone. We are so happy that you were satisfied with your purchase. Thanks again!
“I ordered 2 phones. 1 didn’t arrive and I had to cancel it.
The other arrived with dents on the bottom ( meant to be pristine) and is filthy. I complained. Was offered £10 off which I think is an insult and I have emailed twice since and had no reply.
Shocking service.
Would not recommend anyone to use this company .”
Thank you so much for taking the time to provide us with your feedback regarding your experience with Smart Cellular. We sincerely appreciate your honesty and apologize for the issues you encountered.
We are truly sorry to hear that one of the phones you ordered did not arrive and that you had to cancel it. Furthermore, we understand your frustration with the condition of the other phone, including the dents on the bottom and its uncleanliness. This is certainly not the level of quality we strive to deliver to our valued customers.
We deeply regret the inconvenience you have faced and the lack of response you received following your complaint. We understand that being offered £10 off was inadequate in resolving the situation, and we apologize for any offense caused.
To ensure we rectify these shortcomings, we would greatly appreciate any additional information you can provide us to better understand the specific issues you faced. Please let us know how we can improve our service and exceed your expectations.
Once again, we truly value your feedback and apologize for any frustration caused. We hope to have the opportunity to restore your confidence in our company, and we thank you for bringing these concerns to our attention.
Warm regards,
[Your Name]
Smart Cellular Customer Support Team
Thank you for your 5 star rating, David! We are so happy to hear that the second iPhone you have had from Smart Cellular is in better condition and newer than you expected. We thank you for your positive feedback.
Thank you so much for your 5 star rating for Smart Cellular! We are so happy to learn that you had a very good service experience.
Posted 1 year ago
Thanks Tom! I'm so glad you had a great experience with Smart Cellular and gave us a 5 star rating. We really appreciate it. We strive to provide "Very Good Service" to all of our customers. Thanks again!
Thank you so much for your 5 star rating of Smart Cellular! We are delighted to hear that you are pleased with the product condition and appreciate the fast delivery and good communication we provided! We value your business and look forward to helping you out in the future.
“I have used smart cellular a couple of times and they always dispatch within schools of days and the quality of their products are good as new highly recommend”
Thanks so much for your 5 star rating of Smart Cellular, Kate! I'm so pleased to hear that you are enjoying their services. It's great to hear that their products are of quality and they dispatch within a couple of days. I too, have used Smart Cellular a couple of times and highly recommend them.
Thank you so much for the 5 star rating and for your kind words! We're so glad to know that you received your phone in great condition and in such a timely manner. Thanks again for taking the time to review Smart Cellular! We truly appreciate it.
Thank you so much for your 5 star rating for Smart Cellular! We are delighted to hear that you found the phone to be very helpful and in excellent condition! We appreciate your support.
Thank you so much for your 5 star rating of Smart Cellular! We are extremely happy to hear that you are pleased with our quick delivery, good product and discount price. We greatly appreciate your support and loyalty!
“ABSOLUTELY HORRENDOUS joke of a so called company, sold my phone to these cowboys got an email after I sent my device to them saying my offer had be revised and they took £400 off my offer of my immaculate I phone, declined offer and paid for my device to get returned, that was well over 8 weeks ago and have ignored every email I have sent asking where my device is, nothing but thieves, trading standards and the police will be getting informed, avoid these cowboys like the plague.”
We want to assure you that our grading process is thorough and intended to be fair and transparent. We understand that the condition of a device can be subjective, and we are committed to ensuring our customers are satisfied with our evaluations. If a device does not meet the initially quoted condition, we are open to regrading it. We encourage customers to request pictures of their devices if there are any discrepancies in the assessment, and we are more than willing to provide these.
