Thank you, Karen, for your glowing 5-star review! We are thrilled to hear that you had a positive experience with our Great Service, Great Phone, Fast and Exactly What They Said Would Happen Happened – that is exactly what we strive for. We appreciate your feedback!
“I purchased a black iPhone 11 for my son's Xmas present I chose pristine condition...and that is exactly what I got ..a beautiful brand new looking sparkling phone..it arrived very promptly..exact date and time they said it would, was also in a nice box with iPhone picture on it ..very pleased with purchase..best price I found too !!”
Thank you, Carol, for taking the time to leave a 5 star rating of Smart Cellular! I'm glad to hear that the product you purchased was in pristine condition and arrived on the exact dates specified. It's great that your son got a beautiful, sparkling phone for his Christmas present. Thank you for the great review and for finding the best price on an iPhone 11!
Dear [Reviewer],Thank you so much for your wonderful 5-star rating of Smart Cellular! We truly appreciate your kind feedback and support.
We are thrilled to hear that you found our service excellent and that you chose our products as a special Xmas gift for your grandson. It warms our hearts to know that our offerings have brought joy to your family.
Moreover, it's always rewarding to hear that our prices have been appreciated. We strive to provide top-quality products at affordable rates, and your satisfaction in this regard means a lot to us.
Once again, thank you for choosing Smart Cellular, and we hope to continue serving you and your family's needs in the future. Wishing you a joyful holiday season!
Best regards,
Jeff S
Smart Cellular Team
Thank you so much for the 5 star rating. We're so happy to hear you are enjoying our great offers and customer service. We appreciate your kind words and would like to thank you for your continued support of Smart Cellular!
Thank you so much for the 5 star rating! We are delighted that you are pleased with our customer service and that the phone's condition and packaging were of high quality. It's been a pleasure serving you!
Thank you for your 4 star rating of Smart Cellular! We are glad that you feel our product is great and just as explained. We appreciate your feedback and hope that you continue to be satisfied with Smart Cellular.
“Excellent service delivery. Phone as described and looks perfect, yet to try as a Christmas gift. Would certainly use the company again and recommend to friends.”
Thank you so much for your 5 star rating, Cindy! We are thrilled to hear about your excellent experience with Smart Cellular. We really appreciate you taking the time to review us, and we're glad that your phone is exactly what you wanted as a Christmas gift. We hope to see you again soon, and we would love for you to spread the word and recommend us to your friends!
“Phone is exactly as described and at a very good price too!
Delivery took longer than expected and customer service was at times slow and frustrating but acceptable due to the busy Black Friday/Christmas period.
Overall very happy and would consider using this company again, thanks!”
Thank you for your 4 star rating, Josh! We are glad that you are overall very happy with Smart Cellular. We apologize for the delay in delivery and for any frustrations you experienced with our customer service. We appreciate your consideration in using us again in the future.
“Delivery stated as 2-3 working days. Took over two weeks. Impossible to speak to anyone on the phone and emails take 2 days to respond. Categorically would not recommend or use again. Despite that the phone was exactly as described hence 2 stars rather than 1 but I’m really hoping I don’t have to claim on the warranty as I can’t begin to imagine how painful that would be.”
,Thank you so much for taking the time to share your experience with Smart Cellular. We truly appreciate your honest feedback and apologize for any inconvenience you experienced.
We understand that the delivery of your order took much longer than expected, contrary to the stated timeframe of 2-3 working days. We sincerely apologize for this delay and any frustration it may have caused. In addition, we apologize for the difficulties you faced while trying to reach us over the phone, as well as the delayed email responses. This is certainly not the level of service we aim to provide, and we are sorry for the inconvenience it has caused you.
We are grateful that despite the issues, the phone you received was exactly as described. We understand your concern regarding the warranty and assure you that our team is continuously working towards improving our processes to ensure a smoother experience in case a warranty claim is necessary.
At Smart Cellular, customer satisfaction is of utmost importance to us. We genuinely value your input and would like to better understand how we can enhance our services. If you have any further suggestions or specific areas where we can improve, we would greatly appreciate your guidance.
Once again, thank you for bringing these matters to our attention. We apologize for any inconvenience caused and sincerely hope that we can rectify this situation for you. Should you have any further concerns or queries, please don't hesitate to contact us.
Thank you so much for your 5-star rating of Smart Cellular and for the compliment about our really good service, prompt delivery, and the phone looking just as described! We really appreciate you taking the time to leave us this kind review.
“Customer service - I ordered the phone for my daughter’s birthday and even though it was a very busy Christmas period they got the phone to me on time.”
Thank you for your 4 star rating of Smart Cellular, Becky! We sincerely appreciate the kind words about our customer service - we are so glad that our team was able to get the phone to you on time in the busy Christmas period for your daughter's birthday. Thank you for being a valued customer!
Thank you so much for your 5 star rating. We really appreciate you taking the time to leave us such a great review. We're glad you were happy with the condition of the phone you received as well as with the communication from us. We look forward to doing business with you again in the future!
Thank you so much for your 4 star rating of Smart Cellular! We are delighted to hear that you have found our price to be good, and that the phone was in really good condition. We appreciate your feedback and hope to see you back again soon!
Thank you for your 4 star rating of Smart Cellular, Anna! I'm really happy with my purchase; I received the phone in very good condition, exactly as described, with quick delivery. I really appreciate your positive review!
Thank you for your 4 star rating of Smart Cellular, Jim! We appreciate your review and are glad that the phone was as described. We apologize for any inconvenience caused by the delayed delivery due to the increased demand before Christmas.
Thank you Sue for your 5 star rating of Smart Cellular! We are delighted that the phone arrived in the condition expected, promptly and well packaged. We always strive for an efficient and pleasant customer experience. Thank you for your kind words and for choosing Smart Cellular!
Thank you so much for your 5 star rating of Smart Cellular! We are so glad to hear that you were pleased with our great product, fast service and that everything was exactly as it should be. We appreciate your kind words and are so glad you had a positive experience.
Thank you so much for your 5-star rating of Smart Cellular! We really appreciate that you were satisfied with our great competitive prices, fantastic product and value for money. Your feedback is invaluable to us, and we look forward to continuing to serve you in the future.
Dear Rebecca,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled that you're satisfied with your purchase. It's wonderful to hear that the phone was in impeccable condition, accompanied by an Apple case and a charging lead. Your happiness is paramount to us, and we hope your new device continues to exceed your expectations.
Thank you again for choosing Smart Cellular. If you need any further assistance, please don't hesitate to reach out to us. We'll be more than happy to help!
Best regards,
Jeff S
