Dear Richard,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that your phone was exactly as described and that your experience was hassle-free. Your satisfaction is our top priority, and we're grateful for your kind words.
We look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“I got the iPhone 14, starlight in the Good range. The phone came and it looks amazing! I had lower expectations from this company but I am blown away. The battery on the phone is higher than 80% so I’m even happier. There are a few scratches around the phone and the camera but that can be covered with a case. Overall, I’m happy with the phone, it was worth the price and maybe I’ll buy again in the future.”
Hi there,
Thank you for sharing your experience with the iPhone 14. We’re glad to hear you’re happy with how it looks and performs, and that the battery is meeting your expectations.
We appreciate your support and willingness to consider us again!
Kind regards,
Team Smart Cellular
“Worst company to sell your phone
This is the worst company I have dealt with, not only in attempting to sell a phone, but overall. I sent a brand-new, sealed phone to the company. I was initially told that I had provided a false document and was later informed that the phone was on a contract. I provided the original Google invoice to demonstrate that this was not the case.
The advertised price of £535 was subsequently reduced to £250 without a clear or reasonable explanation. I requested information on how to submit a formal complaint on multiple occasions, but these requests were ignored. I was also advised that my postage costs would be refunded; however, after the phone was returned to me, this refund was refused, steer well clear of them is my advice.”
Hi there,
Thank you for sharing your feedback and we are sorry for the inconvenience caused.
Please note that devices once received are evaluated against the condition described by the customer if the details do not match the exact description of the customer then our quality evolution team proceeds with a revised quotation. The customer is kept informed through out the process and can make a decision to the new quote offered. Our team also reaches out the customer to get suggestion of new price by mentioning the reason of reassessment for the device. If the quote is not agreed upon then customers are able to contact the customer service team to review, arrange a resolution, or request a return of their device in line with the delivery and returns policies.
Kindly send an email to our team on sell@smartcellular.co.uk with your order number so the team can investigate this in detail.
We appreciate your patience and understanding throughout the process.
Kind regards,
Team Smart Cellular
“Ordered 2 phones, 1 was delayed but after numerous calls and emails chasing it was dispatched. But I had a missing cable (not all the world) but more importantly I needed invoices for insurance and I have tried calling numerous times, left messages, used what’s app, your message service on Facebook but the customer service support is nonexistent. I am getting no reply what so ever and all I want is an invoice for each as proof of purchase showing, where I purchased, the condition, date and the specific phone details so that they can be insured.”
Hi,
Thank you for sharing your feedback and we are sorry for the inconvenience caused. If a phone is not received within the expected timeframe, customers are able to contact the customer service team to review the tracking, arrange a resolution, or request a refund in line with the delivery and returns policies.
To receive the invoice please email sales@smartcellular.co.uk with your order number so the team can provide a resolution.
We appreciate your patience and understanding throughout the process.
Kind regards,
Team Smart Cellular
“In December, I bought a refurbished Samsung S23 Plus in prestige condition from Smart Cellular and I’m very pleased with it. The phone was exactly as described. This is my second purchase from them — I previously bought an iPhone 11 for my daughter and had a great experience then as well. I would definitely use this company again and highly recommend them. 5 stars from me 😄”
Hi Dorota,
Thank you so much for your wonderful review. We’re thrilled you’re pleased with the Samsung S23 Plus and that you’ve had great experiences with us already. Your recommendation means a lot, and we’re here for any future purchases you make.
Warm regards,
Team Smart Cellular
“I cancelled my order and I'm still waiting for my refund since 19th December 25 which I was informed I would receive in 10 days. Today is 15th January 26 and I haven't received any refund. I had to contact my bank and provide email evidence regarding my refund. I would never again buy anything from this company.”
Hi there,
We’re really sorry for the inconvenience you’ve experienced with your refund. Please contact our support team at sales@smartcellular.co.uk with your order number and any relevant details, and we’ll prioritise your case to arrange a swift resolution in line with our refunds policy.
Kind regards,
Team Smart Cellular
Hi Ahmad,
Thank you for your kind words. We’re thrilled to hear you found the service fast and efficient, and that Tony Adams could help. Glad you enjoyed the discount voucher for future use.
If you need anything else, we’re here to help.
Warm regards,
Team Smart Cellular
“I purchased my phone off them mid October 25 , it was for a present in a weeks time , I was assured this would arrive, it didn’t , seems like they didn’t even have the phone to sell at that stage , I immediately cancelled my order received sluggish emails which confirmed this cancellation but a few days after along comes the phone , I requested to return it and have a refund, this request alone took 2 weeks to activate, they sent me a return label for Royal Mail, I immediately sent this back, , this was mid November 25 , they took weeks to confirm it’s safe receipt but have since done so , and I have 30 plus emails apologising for the delay in issuing my refund repeatedly saying the same despite advising them that I’m seeking legal advice etc etc , it’s 9 Jan 2026 and still waiting, please people DO NOT USE THIS COMPANY”
Hi there,
We’re really sorry for the inconvenience you’ve experienced. Please contact our support team at sales@smartcellular.co.uk with your order number and any relevant details, and we’ll prioritise your case for swift resolution. We’ll aim to arrange a resolution in line with our delivery and returns policies.
Kind regards,
Team Smart Cellular
“Excellent company, excellent customer service from Tony. Got a good price for my old phone. Definitely will use this company again. Live chat to confirm all details at the end.”
Hi Gail,
Thank you for your kind words. We’re thrilled Tony provided excellent service and that you got a great price for your old phone. We look forward to assisting you again in the future, and our live chat is always here to confirm details if needed.
Kind regards,
Team Smart Cellular
“Have received my Apple iPhone 15 Plus from smart cellular the iPhone condition is perfect and phone is in perfect working order. Only thing I would say is that the iPhone is white in colour on the back which I did not expect. Nothing else to say about the iPhone exceeding my expectations in service and delivery I would definitely recommend as price better then Apple for reconditioned iPhone.
Great service and delivery from smart cellular.”
Hi Mark,
Thank you for your fantastic review. We’re delighted to hear the iPhone 15 Plus arrived in perfect condition and that our service and delivery exceeded your expectations. We’re glad overall you’re happy with the value we offer on reconditioned iPhones.
We appreciate your recommendation and look forward to assisting you again in the future.
Warm regards,
Team Smart Cellular
Hi there,
We’re really sorry for the inconvenience you’ve experienced. Please contact our support team at sales@smartcellular.co.uk with your order number and any relevant details, and we’ll prioritise your case for swift resolution. We’ll aim to arrange a resolution in line with our delivery and returns policies.
Kind regards,
Team Smart Cellular
“The payments are not same day after a lot of back on forth and they decided to offer me £300 less than I was quoted and way less that is quoted for my device online for even the lowest grade which my device they admitted was in amazing condition, I then got told I need to wait 3 days for payment even though on the website it clearly states 'same day', it has been nearly a week and I am still waiting for payment”
Hi there,
We’re really sorry for the inconvenience you’ve experienced. Please contact our support team at sell@smartcellular.co.uk with your order number and any relevant details, and we’ll prioritise your case for swift resolution. We’ll aim to arrange a resolution in line with our payment and returns policies.
Kind regards,
Team Smart Cellular
“The iPhone we ordered was exactly as described if not better, prestine condition we almost weren't expecting, so thank you for excellent service and communication and great mobile phone.
I was worried it wouldn't arrive before Christmas so chased the team and was reassured it would and it did! No issues at all.”
Hi Sabina,
Thank you for your review. We’re delighted the iPhone arrived in pristine condition, with great service and communication, and right before Christmas. If you need anything else, we’re here to help.
Warm regards,
Team Smart Cellular
“We purchased a pristine Samsung S22 phone which was in fantastic condition as described, saving us hundreds of pounds off the new price elsewhere.
Smart Cellular have been great and we would highly recommend. We will be using them again when we need to purchase our next phone.”
Hi Pete,
Thank you for your wonderful review. We’re delighted to hear the Samsung S22 was in pristine condition and represented great value. We look forward to helping you again with your next phone purchase.
Warm regards,
Team Smart Cellular
“I ordered an iPhone 13 pro, it stated it was in pristine condition and the battery capacity would be a minimum of 80%.
I can confirm that I received a pristine condition mobile phone with 83% battery capacity but I was sent the wrong colour, my 13 years old niece wanted graphite colour but got sierra blue instead, that's not an issue as she is extremely happy with the phone.
I would recommend Smart Cellular, they have very competitive prices and the items come with a 24 months warranty.”
Hi there,
Thank you for your review. We’re glad you received the phone in pristine condition with a good battery and that your niece is happy with the device. Kindly send an email to our team on sales@smartcellular.co.uk, if you need further assistance, we’re here to help.
Warm regards,
Team Smart Cellular
Hi there,
Thank you for your review. We’re thrilled you received the phone in great condition and on time, and that you’re happy with the service. If you need anything else, we’re here to help.
Warm regards,
Team Smart Cellular
Hi there,
Thank you for your review. We’re thrilled you found the product excellent, worth the value, and our communication helpful. If you need anything else, we’re here to help.
Warm regards,
Team Smart Cellular
Hi there,
Thank you for your review. We’re thrilled to hear you had a very good experience with our customer service and would recommend us. If you need anything else, we’re here to help.
Warm regards,
Team Smart Cellular
Hi there,
Thank you for your review. We’re thrilled to hear that you found our service, communication and value excellent. If you need anything else, we’re here to help.
Warm regards,
Team Smart Cellular
Hi there,
Thank you for your review. We’re thrilled to hear the product was as described, delivered promptly, and that our follow-up call was helpful. If you need anything else, we’re here to help.
Warm regards,
Team Smart Cellular
Hi there,
Thank you for your review. We’re thrilled to hear that the iPhone 14 arrived pristine, is working as it should, and that you’re satisfied. If you need anything else, we’re here to help.
Warm regards,
Team Smart Cellular
