Dear Valued Customer,
Thank you for your wonderful 5-star review! We're thrilled to hear that you are happy with both the service and your new phone, and that it arrived on time. Your satisfaction is very important to us, and we appreciate your support!
If you ever need assistance, feel free to reach out anytime.
Warm regards,
Team Smart Cellular
“Where do I start?! Offered £542 on the website, after chasing for a response on receipt, offer of £143 made due to "marks on the edges". The phone was in pristine condition as I always use screen protectors and cases. I have photos of every aspect of my phone and there are no marks. If any are present now, it will be down to them as I also packaged very carefully. Fuming!
Offer consequently rejected and requested the phone back.”
“My order was extremely delayed and took almost 3 weeks to deliver. After many emails chasing, I spoke to Kimberely in customer service and she was excellent. She apologised and reassuringly promised a next day delivery. The phone arrived the next morning and was in excellent condition. Thank you Kimberely much appreciated. Phone was a great price.”
“If there is a problem with Smart Cellular it is communication. Once better communication was established matters moved swiftly. I paid for an iPhone 13 in pristine condition and that is exactly what arrived well wrapped and by courier post. I have been using it for some time and am delighted. Ear pods duly arrived and once more are first class.”
“Second time of purchasing phones. First purchase was an Iphone and daughter extremely pleased with it. Second one was a Samsung for my son, however the one ordered became unavailable and I got a call offering free upgrade which I gladly agreed. Amazing service and delivery. Thank you.”
“i was sent the wrong model phone in the wrong colour so i paid for a pristine Samsung S9 in lilac but was sent a black samsung s8 which was damaged by this company! i tried ringing but no one answered tried live chat but as soon as i explained the problem this company simply stopped responding to my messages. i have wasted hours trying to get help, all i wanted was the phone i paid for but they couldn't cate less they took my money happily enough but i doubt very much i will ever receive the phone i paid for. i feel i have been robbed because i pretty much have and am reporting this awful company. if you read this I strongly recommend you shop somewhere else before they take your money for nothing too”
“extremely disappointed with the service from this company. Sold my iphone was promised £80.00 was then told it was only worth £5.00. I asked for the phone to be returned. this did not happen and was then offer £30.00 which I accepted. I have chased for 2 weeks for this payment which has not been paid! contact customer service many times with no help whatsoever.
Avoid at all costs”
“Very pleased with the reconditioned iphone 13. It was in pristine condition as advertised with battery strength of 88% and all at a very competitive price.
Only reason for four stars rather than five is because the price I was offered for my Galaxy phone was less than I expected as their view of it's condition was lower than my assumption.”
“Ordered on the 9th, no delivery yet. Have emailed many times for a refund. No refund as of today 21/06. Keep away from this company and keep your monies safe”
“Always use Smart Cellular to buy my family’s replacement phones…we’ve had six phones over the years and never had any complaints 🤩 The price/condition of the phones are the best that I’ve come across & I now don’t look anywhere else!”
Dear Valued Customer,
Thank you for your amazing 5-star review! We're so pleased to hear that you consistently choose Smart Cellular for your family's phone replacements and that you've had such a great experience with us over the years. Your kind words about our prices and phone conditions mean a lot!
If you ever need assistance or have questions, don’t hesitate to reach out.
Warm wishes,
Team Smart Cellular
“Only reason for 4 stars is the colour was black not blue as ordered but it’s a phone and cases can go on perfect service otherwise and great communication”
Dear Linda,
Thank you for your thoughtful 4-star review! We're glad to hear that you had a positive experience with our service and communication. We apologize for the mix-up with the color and appreciate your understanding, and you're right—cases can always add a personal touch!
If you need any assistance or have any questions, we’re here to help.
Warm regards,
Team Smart Cellular
“Ordered i phone 12 excellent condition on 4th June still no receive it keep getting updates apologising saying delays etc.
Early next week etc.
Got tracking number and apparently it's been sent to Royal mail on Monday this week well where is it keep getting fobbed off. I want a refund. I don't want the phone now as it was a phone for my daughter for doing her Sats as we have had a very bad year with being made homeless and myself having Cancer.
Awful service. My mental health and anxiety is through the roof as paid a lot of money.
Discraceful.”
“Very bad service. I ordered my phone more than a week ago and it has not arrived yet. The website stated that delivery would take two days at most. I do not want to try this website again.”
“Great quality phone at a great price.
Received my phone and it was in excellent condition. After a small mix up with the distribution of the phone it was quickly resolved after I contacted customer service. Would have no hesitation in buying from smart cellular again.”
Dear Colin,
Thank you for your fantastic 5-star review! We're delighted to hear that you received your phone in excellent condition and that our customer service team was able to resolve the mix-up quickly. Your satisfaction is our top priority, and we truly appreciate your trust in Smart Cellular.
Whenever you need another phone, we’re always here for you!
Best wishes,
Team Smart Cellular
Dear Nick,
Thank you for your wonderful 5-star review! We're thrilled to hear that you experienced great service and received your iPhone in excellent condition. Your satisfaction means the world to us!
If there's anything more we can do for you, please feel free to reach out.
Warm wishes,
Team Smart Cellular
“This is the second phone I’ve ordered from Smart Cellular and on both occasions the phones have been delivered quickly and in excellent condition as ordered. I found them to be very competitive on price and the website was easy to navigate.”
Dear Valued Customer,
Thank you for your outstanding 5-star review! We're thrilled to hear that you've chosen Smart Cellular for your phone needs again and that your experience has been consistently positive. Your feedback about our speedy delivery and competitive pricing truly motivates us to keep delivering the best!
If you need any assistance in the future, please don’t hesitate to reach out.
Warm wishes,
Team Smart Cellular
Dear Valued Customer,
Thank you for your fantastic 4-star review! We’re so glad to hear that you had an excellent experience with our service. Your satisfaction is our priority, and we appreciate your support.
If there’s anything else we can help you with, don’t hesitate to reach out!
Warm wishes,
Team Smart Cellular
Dear Valued Customer,
Thank you for your wonderful 4-star review! We're delighted to hear that you are enjoying your phone and that it arrived in excellent condition. We appreciate your recognition of our competitive pricing and prompt dispatch notifications.
If you have any further questions or need our assistance, feel free to reach out anytime.
Warm wishes,
Team Smart Cellular
