Dear Richard,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that your phone was exactly as described and that your experience was hassle-free. Your satisfaction is our top priority, and we're grateful for your kind words.
We look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“Smart Cellular Ltd applies a systematic strategy: after payment for a phone, they demand sensitive documents (passport, driving licence, utility bill) under threat of order cancellation, without prior notice or legal basis. The shipping process is deliberately delayed; the company does not provide a tracking number, does not fulfill the order, continually offers telephone excuses (“we’ll send it soon,” “we forwarded your case”), and ignores email messages. Their public image is reinforced by misleading claims of global presence, industry finalist awards, and PayPal acceptance—which disappears at the checkout stage. All this amounts to a classic “non-delivery scam”: combining financial loss with potential breaches of sensitive data security and violations of data protection regulation.Official registration details from the government Companies House for Ms Yaasameen Maryam AHMED show different, multiple changed locations and an owner inconsistent with the one provided on the website.”
“I am contacting you to report this company for lieing to customers and committing fraud:
I sold my phone for £600 in good faith.
They lied and said my phone was broken when it wasn’t.
I sent my phone in excellent condition.
They only offered me £200 at first, I finally managed to get £240.
I feared, as they lied about the condition of my phone, if I didn’t accept the £240 I wouldn’t get anything or they would purposely break my phone and send it back or lose it on purpose.
If I turned this offer down and they returned my phone after they broke it it would have been worth less than the £240 they were offering so I felt I didn’t have a choice but to accept.
I felt the best thing to do would be to accept the £240 just so I have something and then find a way to get the remaining £360 to make up the £600 I sold my phone to them for.
This is what they told me:
After a detailed inspection, we found that your device falls under our “Poor” condition category. This means that one or more of the following issues were detected:
Battery health is below 80%
Cracked or damaged screen, back glass, or any other visible part
Pixel damage, screen burn, or LCD malfunction (in these cases, both the screen and LCD need to be replaced before resale)
ALL OF THIS IS A LIE
After several messages I decided to look further in to this company as the reviews on their website (now) look fake.
If you google smart cellular reviews you will see a lot of other customers having similar experiences to mine.
If you google Reddit smart cellular reviews there are further reviews of customers having similar negative experiences.
I am considering taking them to the small claims court if they don’t send me the £360 they owe me.”
“I placed an order for a Pixel 6a and I was sent a Pixel 6, the power cable sent with it was for an Apple Phone.
I contacted customer support and was told they would contact me in two days and it’s now 2 weeks.”
“Original phone arrived promptly. However the GPS did not work so I returned it within the 30 days. Communication as to when a replacement would be sent was poor and I sent a 1 star review. Eventually some 17 days after the phone was received I received a replacement which works well.”
Dear John,
Thank you for taking the time to update your feedback. We’re glad to hear that your replacement phone has now arrived and is working well.
We sincerely apologise for the inconvenience caused.
We truly appreciate your patience, and we’re pleased we could get everything resolved for you. If you ever need any further assistance, we’re always here to help.
Thank you again for giving us the opportunity to put things right.
Warm regards,
Team Smart Cellular
“This will be my Third phone I’ve bought from smart Cellular as the price are excellent. Delivery is fast and reliable. Definitely buy again from them.”
Dear Reviewer,
Thank you for your 5-star review! We’re thrilled to hear you’re happy with the prices, fast delivery, and that you’ll definitely buy again from Smart Cellular.
Warm regards,
Team Smart Cellular
“the staff what dealt with me were all friendly so polite they helped me sell my phone as I didn't have much knowledge about selling , I will certainly use these again thank you very much for helping me,”
Dear Sue,
Thank you for your 5-star review! We’re thrilled to hear our staff were friendly and helpful, especially with selling your phone, and that you’ll use Smart Cellular again.
Warm regards,
Team Smart Cellular
“I ordered an Apple iPhone 14, it arrived within 7 days by Royal Mail and within the time scale I was given.
It was well packaged and also contained a charger wire and SIM card extractor.
It was in pristine condition and very easy to set up.
Overall I am pleased with my purchase and service given.”
Dear Adrian,
Thank you for your 5-star review! We’re thrilled to hear the iPhone 14 arrived quickly, well packaged, and in pristine condition. It’s great that it was easy to set up and that you’re pleased with the purchase and our service.
Warm regards,
Team Smart Cellular
“Delayed dispatched and no replies from phone calls or emails. Eventually arrived and received the wrong colour phone and not in a great condition.
Have returned it awaiting refund.
No apologies. Half the time its an AI response.
Customer service is no existent”
“Pleased with the refurbished mobile phone. Excellent service and delivery and purchased at a very reasonable price too. Would highly recommend this company.”
Dear Danka,
Thank you for your 5-star review! We’re thrilled you’re pleased with the refurbished phone, our service, and the price. We appreciate your recommendation.
Warm regards,
Team Smart Cellular
“Smart Cellular are superb. Good phones , good prices, good guarantee, good offers and even additional discount codes.
Just bought a pristine S23+ from them. As usual the phone is perfect and works perfectly. This must be the third or fourth phone we have bourght from them in this house and we are never disappointed. Delivery was 2 days from ordering but I ordered late a night so 1 day really.
We will be back again without a doubt.”
Dear Mark,
Thank you for your 5-star review! We’re thrilled to hear you’re enjoying the S23+ and that you’ve had such positive experiences with our phones, prices, guarantees, and offers. It’s fantastic to know delivery was quick and that you’ll be back for more.
Warm regards,
Team Smart Cellular
“I ordered a phone on Monday and received it by the Friday. The condition was as described unlike other sites and the price was much more reasonable. Don’t expect updates every five min and be patient as it might not be the two working days as stated. I had a couple of queries which were answered in good time. Highly recommend as I feel this company doesn’t try and rip you off.”
Dear AVJ,
Thank you for your 5-star review! We’re glad to hear your phone arrived by Friday, in the condition described, at a fair price, and that your queries were answered promptly. We appreciate your patience with updates and are grateful for your recommendation.
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your 5-star review! We’re thrilled to hear you’re impressed with our AI assistant. We appreciate your feedback and are glad you had a great experience.
Warm regards,
Team Smart Cellular
“Great prompt delivery. Got the wrong coloured phone but that wasn’t a problem. I tried to call them with a query but there was no one to answer a call. But they responded very quickly to my email.”
Dear Reviewer,
Thank you for your 4-star review! We’re glad the prompt delivery worked for you. We’re glad our email response was quick and we strive to make our communication process smooth.
We appreciate your feedback and hope to serve you again soon.
Warm regards,
Team Smart Cellular
Hi Adele,
We’re sorry for the inconvenience caused. Please contact our support team with your details, and we’ll provide a quick resolution for you.
Please rest assured, we’ll prioritise your case to get this resolved quickly.
Warm regards,
Team Smart Cellular
“Bought a refurbished phone, great price and phone arrived just as described.
Delivery was by Royal Mail and arrived by date I was given. Would recommend this company.”
Dear Joyce,
Thank you for your 5-star review! We’re glad the refurbished phone met your expectations and that delivery via Royal Mail arrived on time. We appreciate your recommendation and look forward to serving you again.
Warm regards,
Team Smart Cellular
Dear William,
Thank you for your 5-star review! We’re delighted you were pleased with the service, competitive prices, and that the phone arrived in pristine condition. We appreciate your recommendation and look forward to serving you again.
Warm regards,
Team Smart Cellular
Dear William,
Thank you for your 5-star review! We’re glad you were happy with the excellent service, competitive pricing, and that the phone arrived in pristine condition. We appreciate your recommendation and look forward to serving you again.
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your 5-star review! We’re glad you’re happy with the refurbished iPhone and that it looks like new. We appreciate your feedback and look forward to serving you again.
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your 5-star review! We’re glad the Samsung S22 is in pristine condition and that our service met your expectations. We appreciate your feedback and look forward to serving you again.
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your wonderful 5-star review! We’re thrilled you’re happy with the Pixel 9 Pro and that it arrived in just 2 days. Your satisfaction is our top priority, and we truly appreciate your kind words.
We hope to serve you again soon!
Warm regards,
Team Smart Cellular
