Dear Richard,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that your phone was exactly as described and that your experience was hassle-free. Your satisfaction is our top priority, and we're grateful for your kind words.
We look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“Decent prices but zero customer support when trying to send phones to them. Royal Mail website is down and they never answer the phones. Will be cancelling my sale to them.”
“A very disappointing experience. I ordered an iPhone 13 from Smart Cellular for my son’s birthday with the expectation it would be delivered in 4 days as advertised. Other than an order confirmation email, I did not receive any further updates. Being a little concerned as we were now on day 3, I checked my order status within my account only for it show that there was no order there...?? I managed to find a number to call and the person who I spoke to said he'd contact the warehouse and get back to me in 30mins. No one phoned me back and that was the last time I spoke to someone as every time I called my calls went unanswered. They even couldn't even be bothered to reply to voice messages. Emails were answered in a satisfactory time frame, however I cancelled the order as it was clear it was going to take far too long to arrive. In the end I went with a more reliable 'household' name and received my phone the very next day. To add insult to injury my refund took 5 WEEKS!! to be processed. Avoid this company like the plague.”
“I bought a good refurbished IPhone and received excellent customer service from Smart Cellular. The phone arrived within a couple of days a great service
Thank you”
Hi there,
Thank you for sharing your feedback. We're glad you had excellent customer service and that the phone arrived quickly.
If you need anything else, we're here to help.
Kind regards,
Team Smart Cellular
“Very disappointing experience with Smart Cellular.
I sent my device on 7 April, and it was received on 8 April. After that, instead of a smooth process, I was met with repeated attempts to lower the agreed value through constant back-and-forth offers.
Once I finally agreed a price and provided my bank details, payment was still delayed far beyond the promised timeframe. I had to chase multiple times by email and phone, with poor communication and calls going unanswered.
Payment was only made after persistent follow-up and pressure.
If you are considering using this company, be prepared for delays, renegotiation tactics, and a stressful process. I would not use them again.”
“I bought an iPhone from this Smart Cellular on 3rd Feb 2026. It didn't work (wouldn't connect to internet) and so I returned it for a refund, but due to lack of internet connection couldn't prepare it properly for return, eg it was still passcode locked. They requested the code which I emailed to them twice. And they confirmed receipt of it twice. They sent no other communication, saying there was any problem but they kept asking for the code. We kept saying they had it. Then they returned the phone to me. I can see that many people are happy with this company but it seems to me that if there is a problem they don't sort it out. I have tried phoning them but the "Sales and Customer Services" telephone number given says "you are in a queue" and then "no one is available to answer your call, please leave a message". Avoid this company.”
Hi there,
Thank you for sharing your feedback. We’re glad you had a very good service.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
Hi there,
Thank you for sharing your feedback. We’re glad to hear you’re very happy with your iPhone.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
Hi there,
Thank you for sharing your kind words. We’re glad you’re loving the iPhone and that there’s nothing to fault.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
“I bought a iPhone 15 pro max in pristine condition arrived very quickly and it was like new, I am very satisfied it's perfect great price to would highly recommend to anyone”
Hi Stephen,
Thank you for sharing your positive experience. We’re glad the iPhone arrived quickly in pristine condition and that you’re satisfied with the price.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
“Great service from Smart Cellular. I contacted them via email after ordering to change the storage option and they called me to confirm everything quickly.
The phone was dispatched the same day and arrived the next morning in perfect condition.
Fast, efficient and excellent communication — highly recommended. I would definitely use them again.”
Hi Emma,
Thank you for sharing your great experience. We’re glad the team was prompt in confirming your changes and that the phone arrived quickly in perfect condition.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
“I had a great experience at Smart Cellular. The technician was very professional and knowledgeable. They fixed my phone quickly and the price was very reasonable compared to other repair shops.”
Hi there,
Thank you for sharing your great experience. We’re glad the technician was professional, fixed your phone quickly, and that you found the price reasonable.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
“Sent in iPad that I was offered £109 for on receiving offer reduced to £9. This I declined and requested my iPad returned, even with follow up email this has not yet been resolved and no response to my email. Absolutely disgusting service.”
“I would strongly advise caution when dealing with Smart Cellular. Should be 0-Stars!
I was offered £505 for my phone, sent the device promptly, and then received a revised offer of £250, later increased to £350 after I challenged it.
The justification given was that the phone was “likely bought under contract” and that they needed to purchase “additional insurance”, both of which are irrelevant to the value of a fully owned device. The phone was purchased via Apple finance and has been fully settled.
Even more concerning, I was told I would need to pay for insured return postage to get my own device back if I declined their reduced offer.
This feels like a clear bait-and-switch tactic:
• High initial quote to secure the device
• Significant price reduction after receipt
• Added friction and cost to recover your own property
I am currently disputing this and will be escalating further if required.
Proceed with extreme caution!!!!”
Hi there,
Thank you for sharing your experience. We’re glad to hear you had excellent service from Tony. If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
Hi there,
Thank you for sharing your experience. We’re glad to hear you had excellent service from Tony. If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
“I was very sceptical to buy a used mobile phone from Smart Cellular, a company I hadn’t heard much about, however I purchased this iPhone XR for a great price, the condition was excellent as I had asked for and it arrived on time with a 24 month guarantee. The phone and battery life are working extremely well and I’m delighted with my purchase. I feel I really did get a great deal!”
Hi there,
Thank you for sharing your experience. We’re thrilled to hear you’re happy with the price, condition, timely delivery, and the 24-month guarantee. If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
Hi there,
Thank you for sharing your experience. We’re glad to hear you had excellent service, affordable prices, and prompt, well-packaged delivery. If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
Hi Stan,
Thank you for your review. We’re glad to hear you had excellent service. If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
