Dear Richard,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that your phone was exactly as described and that your experience was hassle-free. Your satisfaction is our top priority, and we're grateful for your kind words.
We look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“The payments are not same day after a lot of back on forth and they decided to offer me £300 less than I was quoted and way less that is quoted for my device online for even the lowest grade which my device they admitted was in amazing condition, I then got told I need to wait 3 days for payment even though on the website it clearly states 'same day', it has been nearly a week and I am still waiting for payment”
“The iPhone we ordered was exactly as described if not better, prestine condition we almost weren't expecting, so thank you for excellent service and communication and great mobile phone.
I was worried it wouldn't arrive before Christmas so chased the team and was reassured it would and it did! No issues at all.”
Hi Sabina,
Thank you for your review. We’re delighted the iPhone arrived in pristine condition, with great service and communication, and right before Christmas. If you need anything else, we’re here to help.
Warm regards,
Team Smart Cellular
“We purchased a pristine Samsung S22 phone which was in fantastic condition as described, saving us hundreds of pounds off the new price elsewhere.
Smart Cellular have been great and we would highly recommend. We will be using them again when we need to purchase our next phone.”
Hi Pete,
Thank you for your wonderful review. We’re delighted to hear the Samsung S22 was in pristine condition and represented great value. We look forward to helping you again with your next phone purchase.
Warm regards,
Team Smart Cellular
“I ordered an iPhone 13 pro, it stated it was in pristine condition and the battery capacity would be a minimum of 80%.
I can confirm that I received a pristine condition mobile phone with 83% battery capacity but I was sent the wrong colour, my 13 years old niece wanted graphite colour but got sierra blue instead, that's not an issue as she is extremely happy with the phone.
I would recommend Smart Cellular, they have very competitive prices and the items come with a 24 months warranty.”
Hi there,
Thank you for your review. We’re glad you received the phone in pristine condition with a good battery and that your niece is happy with the device. Kindly send an email to our team on sales@smartcellular.co.uk, if you need further assistance, we’re here to help.
Warm regards,
Team Smart Cellular
Hi there,
Thank you for your review. We’re thrilled you received the phone in great condition and on time, and that you’re happy with the service. If you need anything else, we’re here to help.
Warm regards,
Team Smart Cellular
Hi there,
Thank you for your review. We’re thrilled you found the product excellent, worth the value, and our communication helpful. If you need anything else, we’re here to help.
Warm regards,
Team Smart Cellular
Hi there,
Thank you for your review. We’re thrilled to hear you had a very good experience with our customer service and would recommend us. If you need anything else, we’re here to help.
Warm regards,
Team Smart Cellular
Hi there,
Thank you for your review. We’re thrilled to hear that you found our service, communication and value excellent. If you need anything else, we’re here to help.
Warm regards,
Team Smart Cellular
Hi there,
Thank you for your review. We’re thrilled to hear the product was as described, delivered promptly, and that our follow-up call was helpful. If you need anything else, we’re here to help.
Warm regards,
Team Smart Cellular
Hi there,
Thank you for your review. We’re thrilled to hear that the iPhone 14 arrived pristine, is working as it should, and that you’re satisfied. If you need anything else, we’re here to help.
Warm regards,
Team Smart Cellular
Hi there,
Thank you for your review. We’re thrilled to hear that the delivery was fast and the phone arrived in very good condition. If you need anything else, we’re here to help.
Warm regards,
Team Smart Cellular
“Price quoted £595 and on receipt of the phone they reduced it to £150. Nothing wrong with the phone, as new condition. Furthermore out of pocket as I have to pay to send the phone to them and for the return too. I won’t recommend this company to sell or trade your device. Would have given zero star ratings, but no option to give below one star.”
“I ordered an iPhone 14 Pro in Excellent condition. The phone arrived quickly but I wouldn’t say it’s in Excellent condition - there are too many scratches on it. Most of the scratches are on the edges so they’re obscured by a phone cover but there is one on the screen. The phone is working fine so far but it’s early days - I’m glad to know there’s a 24-month warranty.”
Hi there,
Thank you for your review. We’re sorry to hear about the inconvenience caused. We’re glad the device is functioning well and that you’re covered by the 24-month warranty. If you’d like further assistance, please let us know and we’ll be happy to help.
Warm regards,
Team Smart Cellular
“Wrong phone delivered, returned and Smart Cellular wouldn’t send a replacement so requested refund which all in all took about a month after several phone calls.”
Hi there,
We’re really sorry for the inconvenience you’ve experienced. Please contact our support team at sales@smartcellular.co.uk with your order number and any relevant details, and we’ll prioritise your case for swift resolution. We’ll aim to arrange a resolution as appropriate under our delivery and returns policies.
Kind regards,
Team Smart Cellular
“Item not dispatched in a timely manner. Took several attempts to cancel order. No refund, just a notification the order has been sent. Customer services are shocking.”
Hi there,
We’re really sorry for the inconvenience you’ve experienced. Please contact our support team at sales@smartcellular.co.uk with your order number and any relevant details, and we’ll prioritise your case for swift resolution. We’ll aim to arrange a resolution in line with our delivery and returns policies.
Kind regards,
Team Smart Cellular
“I ordered an iPhone 14+ from you 3 weeks ago and have still not received it, I keep getting fobbed off by your sales staff , it as a Christmas present, it’s lousy service !!”
“Save yourself the hassle and stress - AVOID AT ALL COSTS!
I ordered two iPhone 15s in pristine condition on 9 December. The company’s website stated both phones were in stock and qualified for next-day delivery, however nothing has been delivered.
Over the past two weeks I made repeated attempts to resolve this via phone and email. On the few occasions I managed to speak to someone, the conversations were vague and often ended with the call being disconnected. When calling back, my calls then went unanswered. I also exchanged multiple emails with a representative named Scott, but the situation remained unresolved.
On 18, 19 and 22 December, I was explicitly told in emails from Scott that the phones had been despatched. This was not true.
Royal Mail tracking was created but never progressed. The status shows “sender preparing item” only, with no scan confirming handover to Royal Mail. This indicates the items were never actually sent, despite being told they were.
After waiting for two weeks and repeatedly requesting delivery, I am now seeking a full refund without delay and am in the process of escalating the matter under my consumer rights. Given the lack of action and the inaccurate information provided, I have no confidence this company will resolve the issue without external intervention.
The website and sales emails are misleading, advertising “in stock”, “next-day delivery”, “delivery in time for Christmas”, and stating that orders will be dispatched within 24 hours via Royal Mail (tracked).
Based on my experience, I would not recommend this company.”
Hi there,
Thank you for sharing your feedback. Please note that orders are dispatched using insured, trackable courier services, with standard UK delivery usually within a few working days and tracking details provided by email once the parcel has been shipped. If a phone is not received within the expected timeframe, customers are able to contact the customer service team to review the tracking, arrange a resolution, or request a refund in line with the delivery and returns policies.
We’re really sorry for the inconvenience caused. Please contact our support team at sales@smartcellular.co.uk with your order number and any relevant details, and we’ll prioritise your case for swift resolution, we’ll make this right.
Kind regards,
Team Smart Cellular
“The service has been appalling and I would not recommend or use Smart Cellular again. I ordered an iPhone 3 Weeks ago, they sent the wrong phone which I returned. I have constantly phoned and keep being told different things. The phone never arrived, so I cancelled the order. I’m still waiting on a refund of £181. The service has been disgusting. Save yourself a lot of stress and do not use this company.”
Hi there,
We’re really sorry for the inconvenience caused. Please contact our support team at sales@smartcellular.co.uk with your order number and any relevant details, and we’ll prioritise your case for swift resolution. We’ll make this right.
Kind regards,
Team Smart Cellular
