Dear Richard,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that your phone was exactly as described and that your experience was hassle-free. Your satisfaction is our top priority, and we're grateful for your kind words.
We look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
Dear Sophie,
Thank you for your 5-star review! We’re thrilled to hear you’re enjoying the phone, condition, and fast delivery.
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your 5-star review! We're delighted to hear the website was easy to use, the purchase was smooth, the product was as described, and delivery was fast.
Warm regards,
Team Smart Cellular
“Posted them my old phone, never received my money for it. Phone them could not find my account and still have never paid me. This was last December and £270 down thanks very much. Please avoid these people!!!!”
“Phone is in good working order, as advertised. Unfortunately, it was several days late - one of my main reasons for buying from you was I needed a handset fairly quickly - this didn’t happen and didn’t get my handset for well over a week.”
Dear Reviewer,
Thank you for your feedback. We're happy to hear that the phone is in good working order and we apologise for the inconvenience caused.
If you’d like, we can look into any available options to make this right for you now.
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your 5-star review! We’re glad you’re satisfied with the refurb iPhone price and that our refund was quick after the Apple box wasn’t available. If you need any further assistance, we’re here to help.
Warm regards,
Team Smart Cellular
“The buying experience was impressive from placing the order to reciving the product. The communication was good throughout, and I'm delighted with the phone I purchased. It's exactly as described and it arrived in a timely manner.
Based on my experience I would have no hesitation in both using them again, and also recommending them to anyone looking to purchase a product from them.”
“AVOID LIKE THE PLAGUE
I sent in two brand-new, sealed phones that were quoted at £715 each. After receiving them, they suddenly reduced the offer to £400, claiming it was because they had to “buy insurance”. something that was never mentioned anywhere on their website.
After some back and forth, they replied with increased offers, which I accepted, a tactic they use to waste time and haggle after reading reviews. AND after making me wait 2 weeks for the payout they claimed there was an issue with my documents even though I had a valid British Passport. then cancelled my order. Absolute jokers.”
Dear Ruth,
Thank you for your 5-star review! We’re delighted to hear that the two iPhone 14s arrived in pristine condition and as advertised, and that you’re very happy with the purchase.
Warm regards,
Team Smart Cellular
Dear Adrian,
Thank you for your 5-star review! We’re delighted you’re happy with the iPhone 14, great price, and service.
Warm regards,
Team Smart Cellular
“I am contacting you to report this company for lieing to customers and committing fraud:
I sold my phone for £600 in good faith.
They lied and said my phone was broken when it wasn’t.
I sent my phone in excellent condition.
They only offered me £200 at first, I finally managed to get £240.
I feared, as they lied about the condition of my phone, if I didn’t accept the £240 I wouldn’t get anything or they would purposely break my phone and send it back or lose it on purpose.
If I turned this offer down and they returned my phone after they broke it it would have been worth less than the £240 they were offering so I felt I didn’t have a choice but to accept.
I felt the best thing to do would be to accept the £240 just so I have something and then find a way to get the remaining £360 to make up the £600 I sold my phone to them for.
This is what they told me:
After a detailed inspection, we found that your device falls under our “Poor” condition category. This means that one or more of the following issues were detected:
Battery health is below 80%
Cracked or damaged screen, back glass, or any other visible part
Pixel damage, screen burn, or LCD malfunction (in these cases, both the screen and LCD need to be replaced before resale)
ALL OF THIS IS A LIE
After several messages I decided to look further in to this company as the reviews on their website (now) look fake.
If you google smart cellular reviews you will see a lot of other customers having similar experiences to mine.
If you google Reddit smart cellular reviews there are further reviews of customers having similar negative experiences.
I am considering taking them to the small claims court if they don’t send me the £360 they owe me.”
“Original phone arrived promptly. However the GPS did not work so I returned it within the 30 days. Communication as to when a replacement would be sent was poor and I sent a 1 star review. Eventually some 17 days after the phone was received I received a replacement which works well.”
Dear John,
Thank you for taking the time to update your feedback. We’re glad to hear that your replacement phone has now arrived and is working well.
We sincerely apologise for the inconvenience caused.
We truly appreciate your patience, and we’re pleased we could get everything resolved for you. If you ever need any further assistance, we’re always here to help.
Thank you again for giving us the opportunity to put things right.
Warm regards,
Team Smart Cellular
“This will be my Third phone I’ve bought from smart Cellular as the price are excellent. Delivery is fast and reliable. Definitely buy again from them.”
Dear Reviewer,
Thank you for your 5-star review! We’re thrilled to hear you’re happy with the prices, fast delivery, and that you’ll definitely buy again from Smart Cellular.
Warm regards,
Team Smart Cellular
“the staff what dealt with me were all friendly so polite they helped me sell my phone as I didn't have much knowledge about selling , I will certainly use these again thank you very much for helping me,”
Dear Sue,
Thank you for your 5-star review! We’re thrilled to hear our staff were friendly and helpful, especially with selling your phone, and that you’ll use Smart Cellular again.
Warm regards,
Team Smart Cellular
“I ordered an Apple iPhone 14, it arrived within 7 days by Royal Mail and within the time scale I was given.
It was well packaged and also contained a charger wire and SIM card extractor.
It was in pristine condition and very easy to set up.
Overall I am pleased with my purchase and service given.”
Dear Adrian,
Thank you for your 5-star review! We’re thrilled to hear the iPhone 14 arrived quickly, well packaged, and in pristine condition. It’s great that it was easy to set up and that you’re pleased with the purchase and our service.
Warm regards,
Team Smart Cellular
“Delayed dispatched and no replies from phone calls or emails. Eventually arrived and received the wrong colour phone and not in a great condition.
Have returned it awaiting refund.
No apologies. Half the time its an AI response.
Customer service is no existent”
Hi Anna,
We’re truly sorry for the inconvenience caused.
Please contact our support team with your details. We’ll prioritise your case and process with a resolution as soon possible, and we’ll ensure you’re kept updated.
We’ll make this right.
Kind regards,
Team Smart Cellular
“Pleased with the refurbished mobile phone. Excellent service and delivery and purchased at a very reasonable price too. Would highly recommend this company.”
Dear Danka,
Thank you for your 5-star review! We’re thrilled you’re pleased with the refurbished phone, our service, and the price. We appreciate your recommendation.
Warm regards,
Team Smart Cellular
