Dear Richard,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that your phone was exactly as described and that your experience was hassle-free. Your satisfaction is our top priority, and we're grateful for your kind words.
We look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“The new S23 samsung phone I have purchased is excellent and in perfect condition and working order ans i will be buying all my future phones from smart cellular as they are also very good prices.”
“Ordered a 'pristine' iPhone 11 as a gift and was pleasantly suprised that it came in an Apple box (not the original box).
This looked as good as a new one, but at a far cheaper price combined with an extra £15 discount.
Delivery is slow and did not arrive by the date stated.
With the 18-month warranty, it is always safe buying one from Smart Cellular.”
“False advertising!! I bought 4 phones and only got 2 of them because the other were not in stock and I’m still waiting for my money back. Also, the 2 phones I received were wrong items and in poor condition. I wish things were different, but it is what it is… too much talking but very bad service and phone condition.”
“False advertising!! I bought 4 phones and only got 2 of them because the other were not in stock and I’m still waiting for my money back. Also, the 2 phones I received were wrong items and in poor condition. I wish things were different, but it is what it is… too much talking but very bad service and phone condition.”
“Communication is terrible I have proof of how many times I have contacted and received no reply. Black Friday deal comes with a free pack and received nothing. I have given chances I would like my free pack please immediately as it has spoilt a present.”
“After much research and comparison between companies, I bought a refurbished phone from Smart Cellular. I can sincerely say the experience has been outstanding from the beginning. They had the best price for what I needed: a pristine iPhone 13 Pro 256m. Delivery was safe and swift and the phone is perfect- literally pristine with amazing battery life. I am happy to be able to buy a refurbished phone for environmental and human rights reasons and I do recommend Smart Cellular.”
“WOULD NOT RECOMMEND!!
They sent me the wrong phone, and it was very difficult to resolve it. Unacceptable customer service, there is a reason it's the cheapest!!!”
Dear Reviewer,
Thank you for your fantastic 5-star review! We're delighted to hear that you think the phone is brilliant and the price is amazing. Your satisfaction is our top priority, and we truly appreciate your kind words.
We hope to serve you again soon!
Warm regards,
Team Smart Cellular
“I have given a 2 star due to the after sales appaling non existant service! My phone was delivered almost a month ago and whilst I ordered a black one I was sent a white one but the correct model. I tried telephoning but after a long while on hold I was cut off. I emailed them twice and included a photo and full explanation and have not yet received a response after almost a month. Today I received a request to leave feedback so here it is. In my honest opinion the phone is a great phone at a great price but the wrong colour was supplied. The after sales service is as bad as you could get.
I hope others have a better overall experience than I have had.
Maybe I will get a response now and some sort of offer to exchange my phone or at least a partial refund for my trouble. I won't hold my breath though.”
Dear Mark,
Thank you so much for your excellent 5-star review! We're thrilled to hear that you found our service to be excellent and the product to be just as described. Your satisfaction means a lot to us, and we truly appreciate your kind feedback.
We look forward to serving you again soon!
Warm regards,
Team Smart Cellular
“I needed a more update phone, I found this company by accident and I'm so pleased that I did.
The whole service from start to finish was stress free and so easy. I would definitely recommend this company.
I'm so pleased with my phone. I definitely made the right decision.”
Dear Reviewer,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear you had a stress-free experience and found the phone you needed. Your recommendation means a lot to us, and we’re delighted that you’re pleased with your decision.
We look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“The phone was defective. The GPS did not work.
I sent it back on 24 Oct. It was received on 26 Oct. I am still waiting for a replacement. When I ask I am not given a date. Simply told that Black Friday is busy. Very unsatisfactory.”
Dear Reviewer,
Thank you for your excellent 5-star review! We're so glad to hear that you are satisfied with our quality goods and fast delivery. Your support means a great deal to us, and we can’t wait to serve you again in the future.
Warm regards,
Team Smart Cellular
“Offer me a price & when they made an offer
Which was an insult say the phone was marked and scratch which it wasn't, the phone is in excellent condition. They was Trying to pull a fast one Trying to get it cheap.
Don't sell your phone to these run by a bunch of clowns”
“I bought an refurbished iPhone 7plus which arrived within the time quoted and in perfect condition, this phone is all I needed at my advanced age good deal and good service”
Dear Bob,
Thank you for your amazing 5-star review! We’re so glad to hear that your refurbished iPhone 7 Plus arrived on time and in perfect condition. It’s wonderful to know it meets your needs, and we appreciate your kind words about our service.
We look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
Dear Andrew,
Thank you for your outstanding 5-star review! We’re thrilled to hear that you were pleased with our service. Your satisfaction is what we strive for, and it’s wonderful to know we met your expectations.
We look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“Ordered phone on the understanding it would arrive 2 days later (date provided on their website). No phone arrived and no communication. When someone finally replied to my messages they said they was a warehouse delay and phone would likely will arrive following week so I decided to cancel and order elsewhere (next day delivery). They made cancellation very difficult and took ages to action refund. AVOID AT ALL COSTS”
Hi there,
We’re genuinely sorry for the inconvenience caused.
Please rest assured that we are looking into your case and will ensure that your concerns are addressed promptly.
We truly appreciate your patience and understanding during this process. Kindly reach out to our support team directly.
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your outstanding 5-star review! We’re thrilled to hear that you had a great experience with our customer service and found our products to offer excellent value for money. Your feedback motivates us to continue delivering the best for our customers.
We look forward to serving you again!
Warm regards,
Team Smart Cellular
