Dear Richard,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that your phone was exactly as described and that your experience was hassle-free. Your satisfaction is our top priority, and we're grateful for your kind words.
We look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“I write this review to warn others about my experience buying from Smart Cellular (SMART CHERRY MOBILES LTD, Company No. 09036738), whose director is Yaasameen Maryam Ahmed.
Having now read the many other negative reviews, I only wish I had read them BEFORE making my purchase. That is my biggest regret.
I purchased a phone expecting delivery within 2–3 days. Around five days later, I received an email asking whether I would accept a different colour because they had one of those in stock. I declined.
This certainly gave me the impression that they had accepted my order for a phone they did not actually have available to dispatch.
Since then, I have chased and chased through numerous emails with absolutely no resolution. When I do receive a reply, it appears to be a standard response saying they are “looking into the issue” and will come back to me promptly. Nothing meaningful happens.
I wouldn’t even bother with the phone line\. In my experience, it simply diverts to an answerphone. On the one occasion I actually managed to speak to someone, I was told I would receive an email update the following day. When I asked him to confirm matters by email while I was on the phone, I was told: “I don’t have access to an email.”
Unbelievable.
I have now lost all confidence in this company and have taken the matter up with my bank to pursue recovery of my money through the Visa chargeback process.
My advice to anyone considering buying from Smart Cellular is simple: READ THE REVIEWS FIRST.
I wish I had.
You have been warned.”
“AVOID this company
Order taken - never delivered, clearly no stock to fulfill the order yet continue to take orders online for same item.
Unable to get refund that was offered - resorting to credit card company to get refund one month later”
“Bought a phone, google pixel 7 with them for £130, if memory doesn't fail, the phone had the thermometer hardware physically removed or deactivated as when I run a diagnosis it show wasn't able to read temperature.
Surprise surprise, when me and my wife was o the car with the phone connected to the USB I saw smoke and told her to remove the charging cable imediatly. And the saga begun.
Got in contact with the costumer service in March and after back and forward with the phone we did everything they requested but they stopped answering emails or give money back. Their costumer service number is useless as we tried many times different days, different times of the day and the message ( when it doesn't turn down automatically ) is always "there's no one to pick up your call please".
On the main website site I tried the direct chat, as soon I mention the problem went silence.
I'm writing this and going to file a theft report with police after this and begun the process to try to force them return my money.”
Hi there,
Thank you for your feedback. If you’d like to discuss options about holding out or returning the phone, we’re here to help—please contact us.
Kind regards,
Team Smart Cellular
Hi Jennifer,
Thank you for your feedback. We’re glad the service was easy and quick for you.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
“Excellent service from Smart Cellular. The phone arrived in fantastic condition and I was pleasantly surprised to receive a free upgrade, which was a brilliant touch. The device works perfectly and I'm extremely happy with my purchase. Great value for money and I wouldn't hesitate to recommend Smart Cellular to anyone looking for a quality refurbished phone. Thank you!”
Hi Angus,
Thank you for your kind words. We’re glad the phone arrived in great condition and that the upgrade impressed you. It’s wonderful to hear you’re happy with the device and value.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
“Would not recommend, I had placed an order back in June 29th didn’t even receive my order I had contacted the team about over 20 times regarding this is issue to eventually where I had to ask for a refund even after I have asked for a refund they told me it would be issued within 2-3 days and it now been a week I would definitely not recommend as the company has poor communication, delivery is not what they said it would be up to nor is the customer service or refunds”
“Phone sales shocker. Untrustworthy.
Poor. Slow. Unreliable. Lack of stock. Shop elsewhere.
Attempted to buy a Google Pixel 8 Pro. Delay upon delay. Eventually I cancelled and they promised a refund. No refund provided. Promises such as providing updates by 5pm the following day were never met. They offered to refund directly to bank details but never followed through.
After a long delay I initiated chargeback via credit card, and hit upon the issue of Smart Cellular not having provided an invoice. This was only provided after I gave a deadline with a consequence of raising a complaint with citizen advice and trading standards.
Disappointing, but not surprising from a poor company.
Go elsewhere if you want a reliable company and a satisfactory phone purchase.”
Hi there,
We’re sorry to hear about the delays, the refund issue, and the trouble with the invoice. If you’d like us to look into this further, please contact our support team with your order details and we’ll assist.
Kind regards,
Team Smart Cellular
“They offer cheaper prices (£10-£15 cheaper than everywhere else for a £185 purchase), from what I can see.
I have the exact phone I wanted and it works perfectly. Two days after ordering, they emailed and called to offer a different colour. I said no thanks and chose to wait. I got the phone I wanted about 5 days after that. Unless it’s urgent, a 7 day wait is fine. Thanks for a great phone and a great service.”
Hi there,
Thank you for your feedback. We’re glad you got the exact phone you wanted, it works perfectly, and that our communication helped you along the way.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
Hi Sunita,
Thank you for your feedback. We’re glad the product was as described, arrived on time, and the service was great.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
“Overall experience was great, the phone was delivered within a couple of days of placing the order and I was kept updated throughout the process. I had concerns about the battery health however I received the phone with 94% battery health which was a lot more than I expected and the phone was in immaculate condition. I am very happy with this purchase and would be happy to shop with them again.”
Hi Andrew,
Thank you for your feedback. We’re glad delivery was quick, the battery health exceeded expectations at 94%, and the phone arrived in immaculate condition. We appreciate your kind words and are glad you’re happy with your purchase.
Kind regards,
Team Smart Cellular
Hi Alex,
Thank you for your feedback. We’re glad you experienced fast, efficient service.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
Hi Simon,
Thank you for your feedback. We’re glad the phone arrived within the advertised timescale and matched the description exactly, in excellent condition.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
“I ordered an iphone 13 on the 27th of June for my mother's birthday on the 2nd of July. They said I would receive it on the 1st of July, but nothing heard... I tried to call but no answer, for several days. Email reply to say that the warehouse was busy so I would receive the phone early next week, nothing heard again when my order did not come through. Received a call to offer me another colour, over a week after my mother's birthday. Asked for refund and ordered phone elsewhere which was sent the following day! 29th of July and still have not received my refund. Absolute disgrace of a company, will be reporting to Financial Ombudsman. Do not use this company!”
“I sent my iPhone based on the original quoted price, but the offer was repeatedly reduced. After refusing the revised offer, I paid for Next Day Delivery to have my phone returned.
My phone was not dispatched the next working day, and I still have no clear information about where it is.
I have also received text messages encouraging customers to leave reviews in exchange for a reward, which makes me question how representative some of the positive reviews are.
I had no choice but to report it to the police as a missing device and pursue all available legal remedies.
Based on my experience, I cannot recommend this company.”
“I highly recommend Smart Cellular. Their customer service is amazing and they answer questions super fast. I will definitely be shopping with them again.”
Hi there,
Thank you for your kind words. We’re glad our customer service met your expectations and that you found the answers quick. We look forward to helping you again in the future.
Kind regards,
Team Smart Cellular
“Recently, I purchased a 16 Pro Max from Smart Cellular in excellent condition. I am very happy with my phone; it was in like-new condition. Fast delivery, perfect packaging. I'll definitely purchase from them again.”
Hi there,
Thank you for your feedback. We’re glad you’re happy with the 16 Pro Max and that it arrived in excellent condition with fast delivery and great packaging.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
