Dear Richard,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that your phone was exactly as described and that your experience was hassle-free. Your satisfaction is our top priority, and we're grateful for your kind words.
We look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
Hi Ahmad,
Thank you for your kind words. We’re thrilled to hear you found the service fast and efficient, and that Tony Adams could help. Glad you enjoyed the discount voucher for future use.
If you need anything else, we’re here to help.
Warm regards,
Team Smart Cellular
“I purchased my phone off them mid October 25 , it was for a present in a weeks time , I was assured this would arrive, it didn’t , seems like they didn’t even have the phone to sell at that stage , I immediately cancelled my order received sluggish emails which confirmed this cancellation but a few days after along comes the phone , I requested to return it and have a refund, this request alone took 2 weeks to activate, they sent me a return label for Royal Mail, I immediately sent this back, , this was mid November 25 , they took weeks to confirm it’s safe receipt but have since done so , and I have 30 plus emails apologising for the delay in issuing my refund repeatedly saying the same despite advising them that I’m seeking legal advice etc etc , it’s 9 Jan 2026 and still waiting, please people DO NOT USE THIS COMPANY”
“Excellent company, excellent customer service from Tony. Got a good price for my old phone. Definitely will use this company again. Live chat to confirm all details at the end.”
Hi Gail,
Thank you for your kind words. We’re thrilled Tony provided excellent service and that you got a great price for your old phone. We look forward to assisting you again in the future, and our live chat is always here to confirm details if needed.
Kind regards,
Team Smart Cellular
“Have received my Apple iPhone 15 Plus from smart cellular the iPhone condition is perfect and phone is in perfect working order. Only thing I would say is that the iPhone is white in colour on the back which I did not expect. Nothing else to say about the iPhone exceeding my expectations in service and delivery I would definitely recommend as price better then Apple for reconditioned iPhone.
Great service and delivery from smart cellular.”
Hi Mark,
Thank you for your fantastic review. We’re delighted to hear the iPhone 15 Plus arrived in perfect condition and that our service and delivery exceeded your expectations. We’re glad overall you’re happy with the value we offer on reconditioned iPhones.
We appreciate your recommendation and look forward to assisting you again in the future.
Warm regards,
Team Smart Cellular
“The payments are not same day after a lot of back on forth and they decided to offer me £300 less than I was quoted and way less that is quoted for my device online for even the lowest grade which my device they admitted was in amazing condition, I then got told I need to wait 3 days for payment even though on the website it clearly states 'same day', it has been nearly a week and I am still waiting for payment”
“The iPhone we ordered was exactly as described if not better, prestine condition we almost weren't expecting, so thank you for excellent service and communication and great mobile phone.
I was worried it wouldn't arrive before Christmas so chased the team and was reassured it would and it did! No issues at all.”
Hi Sabina,
Thank you for your review. We’re delighted the iPhone arrived in pristine condition, with great service and communication, and right before Christmas. If you need anything else, we’re here to help.
Warm regards,
Team Smart Cellular
“We purchased a pristine Samsung S22 phone which was in fantastic condition as described, saving us hundreds of pounds off the new price elsewhere.
Smart Cellular have been great and we would highly recommend. We will be using them again when we need to purchase our next phone.”
Hi Pete,
Thank you for your wonderful review. We’re delighted to hear the Samsung S22 was in pristine condition and represented great value. We look forward to helping you again with your next phone purchase.
Warm regards,
Team Smart Cellular
“I ordered an iPhone 13 pro, it stated it was in pristine condition and the battery capacity would be a minimum of 80%.
I can confirm that I received a pristine condition mobile phone with 83% battery capacity but I was sent the wrong colour, my 13 years old niece wanted graphite colour but got sierra blue instead, that's not an issue as she is extremely happy with the phone.
I would recommend Smart Cellular, they have very competitive prices and the items come with a 24 months warranty.”
Hi there,
Thank you for your review. We’re glad you received the phone in pristine condition with a good battery and that your niece is happy with the device. Kindly send an email to our team on sales@smartcellular.co.uk, if you need further assistance, we’re here to help.
Warm regards,
Team Smart Cellular
Hi there,
Thank you for your review. We’re thrilled you received the phone in great condition and on time, and that you’re happy with the service. If you need anything else, we’re here to help.
Warm regards,
Team Smart Cellular
Hi there,
Thank you for your review. We’re thrilled you found the product excellent, worth the value, and our communication helpful. If you need anything else, we’re here to help.
Warm regards,
Team Smart Cellular
Hi there,
Thank you for your review. We’re thrilled to hear you had a very good experience with our customer service and would recommend us. If you need anything else, we’re here to help.
Warm regards,
Team Smart Cellular
Hi there,
Thank you for your review. We’re thrilled to hear that you found our service, communication and value excellent. If you need anything else, we’re here to help.
Warm regards,
Team Smart Cellular
Hi there,
Thank you for your review. We’re thrilled to hear the product was as described, delivered promptly, and that our follow-up call was helpful. If you need anything else, we’re here to help.
Warm regards,
Team Smart Cellular
Hi there,
Thank you for your review. We’re thrilled to hear that the iPhone 14 arrived pristine, is working as it should, and that you’re satisfied. If you need anything else, we’re here to help.
Warm regards,
Team Smart Cellular
Hi there,
Thank you for your review. We’re thrilled to hear that the delivery was fast and the phone arrived in very good condition. If you need anything else, we’re here to help.
Warm regards,
Team Smart Cellular
“Price quoted £595 and on receipt of the phone they reduced it to £150. Nothing wrong with the phone, as new condition. Furthermore out of pocket as I have to pay to send the phone to them and for the return too. I won’t recommend this company to sell or trade your device. Would have given zero star ratings, but no option to give below one star.”
“I ordered an iPhone 14 Pro in Excellent condition. The phone arrived quickly but I wouldn’t say it’s in Excellent condition - there are too many scratches on it. Most of the scratches are on the edges so they’re obscured by a phone cover but there is one on the screen. The phone is working fine so far but it’s early days - I’m glad to know there’s a 24-month warranty.”
Hi there,
Thank you for your review. We’re sorry to hear about the inconvenience caused. We’re glad the device is functioning well and that you’re covered by the 24-month warranty. If you’d like further assistance, please let us know and we’ll be happy to help.
Warm regards,
Team Smart Cellular
“Wrong phone delivered, returned and Smart Cellular wouldn’t send a replacement so requested refund which all in all took about a month after several phone calls.”
Hi there,
We’re really sorry for the inconvenience you’ve experienced. Please contact our support team at sales@smartcellular.co.uk with your order number and any relevant details, and we’ll prioritise your case for swift resolution. We’ll aim to arrange a resolution as appropriate under our delivery and returns policies.
Kind regards,
Team Smart Cellular
“Item not dispatched in a timely manner. Took several attempts to cancel order. No refund, just a notification the order has been sent. Customer services are shocking.”
Hi there,
We’re really sorry for the inconvenience you’ve experienced. Please contact our support team at sales@smartcellular.co.uk with your order number and any relevant details, and we’ll prioritise your case for swift resolution. We’ll aim to arrange a resolution in line with our delivery and returns policies.
Kind regards,
Team Smart Cellular
