Dear Richard,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that your phone was exactly as described and that your experience was hassle-free. Your satisfaction is our top priority, and we're grateful for your kind words.
We look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
Hi Douglas,
Thank you for your review. We’re glad you found the team friendly and that Tony & Ian could assist.
If there’s anything else we can help with, please let us know.
Warm regards,
Team Smart Cellular
“Ordered iPhone 14 (excellent condition rating) slightly cheaper than other sites, it came the phone casing was heavily scratched and also dented! - far from excellent condition. Returned the order and almost a month on still waiting on the refund despite chasing on countless occasions. I wouldn’t use again.
I now receive no response to my email requests for a refund, had to go through credit card protection”
“If I could give 0 stars I would
DON’T SELL YOU PHONES TO THEM
after a about a week of heckling for the sell price they gave me a quote of less than the quote for 1 of the phones given
They will never give the price quoted online and the explanation wasn’t because of the condition but of something else which is incredibly missing”
Hi Adrian,
Thank you for your review. We’re glad you found the website easy to navigate and that you experienced great speed service.
If there’s anything else we can assist with, please let us know.
Warm regards,
Team Smart Cellular
Hi there,
We’re truly sorry for the trouble you’ve experienced. Please contact our support team with your order details. We’ll prioritise your case and arrange a resolution as quickly as possible.
We’ll make this right.
Kind regards,
Team Smart Cellular
“Went to sell my iPhone offered me way under market value. Now holding my phone for extra days as they keep coming back with other below market value offers. I just want the phone back asap. Was told upto 4 days then in the 4th day another offer made which was declined and now told another 4 days. 🤬🤦🏻♂️”
Hi there,
We’re truly sorry for the inconvenience caused. Please contact our support team with your order number and details of the offers you’ve received. We’ll prioritise your case and arrange a resolution as quickly as possible.
We’ll make this right.
Kind regards,
Team Smart Cellular
“Good service. Phone was definitely not as described (should have been ‘pristine’ but it actually had multiple small scratches and one deep scratch on the screen, plus a small dent in the case). However, some prompt customer recovery to my complaint helped resolved the issue satisfactorily.”
Hi,
Thank you for your review. We’re glad the service was good and that our resolution helped address the issue satisfactorily. We’re sorry for the inconvenience caused.
If there’s anything more we can assist with, please let us know.
Warm regards,
Team Smart Cellular
Dear Marco,
Thank you for your 5-star review. We’re glad you found the ID checks thorough, communication clear, and dispatch fast. If there’s anything else we can assist with, please let us know.
Warm regards,
Team Smart Cellular
“The phone arrived very quickly within 48 hours. Its arrived very securely. Item was as describe. Definitely recommending the company . Specially with 18 months warranty it does give you peace of mind”
Hi Sach,
Thank you for your review. We’re glad the delivery was fast and secure, and that the item met your expectations. Please note that our warranty covers 24 months to give you peace of mind.
If there’s anything else we can assist with, please let us know.
Warm regards,
Team Smart Cellular
“The phone I bought was advertised as pristine condition,but when I received it I would say it was more of a good condition at best,it had visible scratches on the screen "THIS IS FALSE ADVERTISING".I should be contacting Trading Standards about this cowboy company.”
Hi there,
We’re truly sorry for the inconvenience caused.
Please contact our support team with your order number and any photos of the item. We’ll prioritise your case and arrange a resolution as quickly as possible.
We’ll make this right.
Kind regards,
Team Smart Cellular
Dear Robert,
Thank you for your 5-star review! We’re glad the phone arrived before expected and in immaculate condition. If there’s anything more we can help with, please let us know.
Warm regards,
Team Smart Cellular
“Did a lot of surfing as this is a competitive market but decided on Smart Cellular initially due to cost although happy with choice due to good communication as they kept me informed all through the process. Phone arrived in good time and looked pristine as that what was ordered. Haven’t turned in on as it’s a Christmas present but have no doubts that if there is an issue they will be happy to help.”
Dear Alison,
Thank you for your 5-star review! We’re glad you found Smart Cellular competitive and that our communication kept you informed throughout the process. If there’s anything more we can help with, please let us know.
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your 5-star review! We’re glad you had great service and an excellent condition phone. If there’s anything more we can help with, please let us know.
Warm regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your 5-star review! We’re glad you’re happy with Smart Cellular. If there’s anything more we can do to help, please let us know.
Warm regards,
Team Smart Cellular
Dear Gareth,
Thank you for your 5-star review! We’re glad you were pleased with the prompt delivery and that you’d recommend us.
Warm regards,
Team Smart Cellular
“Speedy delivery, ordered Saturday evening, received Tuesday.
Quick email responses because I ordered something incorrectly at the same time. I am yet to receive the refund but it has only been a few days. The product recieved is great quality though.
Would use again.”
Dear Rebecca,
Thank you for your 5-star review! We’re glad the product quality meets your expectations and that the delivery and communications were prompt. We’ll assist with your refund as soon as it processes.
If there’s anything more we can do, please let us know.
Warm regards,
Team Smart Cellular
Dear Andrew,
Thank you for your 5-star review! We’re glad you found us kind, helpful, and fast with delivery. If there’s anything more we can do to help, please let us know.
Warm regards,
Team Smart Cellular
“Happy with the price for my old phone, service was very fast and the money transferred to my account on the same day after a friendly telephone call from Tony.”
Dear Tom,
Thank you for your 5-star review! We’re glad you were happy with the price, found the service fast, and that the money transfer went through the same day after your friendly call from Tony.
Warm regards,
Team Smart Cellular
Kind regards,
Team Smart Cellular
“Really Poor. I sent my phone in and I would have graded it as excellent, but they graded as good. If I go on their website and grade it as good, the offer £270.00. Strangely, they offered my £200.00 and when I declined upped it to £230.00 It felt like a bit of a scam to me, so I asked them to return my phone. That was 2 weeks ago and I have received nothing.”
Hi Jamie,
We’re truly sorry for the hassle you’ve faced. Please contact our support team with your order number and details of the return request. We’ll prioritise your case, and arrange a resolution as quickly as possible.
We’ll make this right.
Kind regards,
Team Smart Cellular
Dear Reviewer,
Thank you for your 4-star review! We’re glad you found our service speedy and efficient. If there’s anything we can do to earn that fifth star, please let us know.
Warm regards,
Team Smart Cellular
