Dear Richard,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that your phone was exactly as described and that your experience was hassle-free. Your satisfaction is our top priority, and we're grateful for your kind words.
We look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
“I sent a mobile phone to this company for sale on 16 February. After receiving an initial valuation of £80.50, I was then offered just £9.50. I declined the offer and requested my phone be returned, but despite multiple follow-ups, I have received no response and my device has still not been returned.
This level of service is extremely disappointing. I would caution others to be aware that communication may be poor, and items may not be returned promptly.”
“AVOID AT ALL COSTS
Initial quote looked good, but after inspection the offer was reduced by almost 70% due to alleged scratches and marks.
My phone was in very good condition and I had photos taken before sending it. I honestly can’t be bothered to argue with them, so I asked for return and cancelled this trade-in immediately, as the whole experience makes me feel this company is not genuine.”
“Appauling customer service. Returned a phone as it was no longer needed as I ordered the incorrect one. The return was done on the 19th February and it’s the 13th march and I have still not received a refund. I’ve emailed them over 7 times and they keep asking for tracking number. I provided everything they asked for. Showed proof that it says they have received my item back but still not refunded the amount. And they just keep sending emails asking for more evidence. When I have gave them all evidence even proof they have accepted it. No contact number only an email which useless.”
“Emailed me 2 days after my order to tell me my phone was out of stock and offering an alternative which I did not want but the took the money.
32 days later after numerous emails and phone calls I have now got my money back.
Shame I paid by credit card and had fees to pay. Should have gone straight to my card company in the first place.
Buyer beware.”
“This company is NOT TO BE TRUSTED! They offer a fair price online for your device and then more than half their offer once they have it. I would have given no stars but it won’t let me. Such a morally indecent way to operate a business. STEER WELL CLEAR!,”
“Very poor company , firstly as advertised don’t do same day payment and also when you contact them all you get it I have spoke to accounts to put your payment through as priority this was 5 days ago so I have decided I want my phone back so I can go to a decent company as they have had my phone a total of a week and a half and I still have no money. AVOID”
“Slow to dispatch, item not as described, bought excellent/pristine, screen scratched, phone casement damaged. Slow to respond to emails to arrange returns”
“I bought a refurbished Samsung mobile. Arrived very quickly and in excellent condition. It did though arrive with the wrong charging cable, but this is quickly corrected.”
Hi there,
Thank you for sharing your experience. We’re glad the refurbished Samsung arrived quickly and in excellent condition, and we’re sorry about the wrong charging cable delighted it was corrected promptly.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
“I have been saving up for a long time to buy the Google Pixel 9a. I placed my order on Monday and received a confirmation email, but since then, the communication has been appalling. When I finally got through, I was told the order 'doesn't exist' and then the staff hung up on me. I have called 5 times today with no answer. You have my money. Either ship my phone immediately or process a full refund. This is no way to treat a customer.”
“It was very easy to order from the website as all information were there, it was really affordable and looks very new. My package was delivered on time and it's working perfectly well.”
Hi there,
Thank you for sharing your experience. We’re glad the ordering was easy, the price was affordable, and the device looks new. Great that it arrived on time and is working perfectly.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
Hi there,
Thank you for sharing your experience. We’re glad you found the company solid. If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
Hi Jenny,
Thank you for your wonderful feedback. We're glad our communication, delivery, and product met your expectations, and that you’d recommend us.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
“We bought 2 refurbished phones from Smart Cellular. The price was competitive, condition as described and delivery was prompt on both occasions. An added bonus is the24 month guarantee.”
Hi there,
Thank you for sharing your experience. We’re glad the two refurbished phones met your expectations competitive price, condition as described, prompt delivery, and the 24-month guarantee.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
“Great support throughout the purchase of my IPhone 14 Pro Max. Kept in touch throughout. Service is outstanding. Prices are very low compared to others. The quality of the phone was pristine and delivered very quickly. I have no problem recommending Smart Cellular.
I will buy again without a doubt.
Thank you”
“A big Thank You to All at Smart Cellular, for a super great purchase experience, highly recommended, very friendly, always Professional and caring.
Super Pleased.
Mobile Phone exactly as described, with no issues.
Thank You, Kind Regards,”
Hi Darren,
Thank you for your kind words. We’re thrilled you had a super great purchase experience and that the mobile phone arrived exactly as described. We appreciate your recommendation and are here if you need anything else.
Kind regards,
Team Smart Cellular
“Bought a reconditioned IPhone for my son, it came looking immaculate, great price, arrived promptly and all-round customer service was excellent. Would recommend this company.”
Hi Mark,
Thank you for sharing your feedback. We’re thrilled to hear the reconditioned iPhone arrived immaculate, at a great price, promptly, and that you’re happy with our customer service. We appreciate your recommendation and are here if you need anything else.
Kind regards,
Team Smart Cellular
“We are very happy with our purchase of the phone , it’s a vast improvement on our old one , more options with a larger screen and longer battery time.”
Hi there,
Thank you for sharing your feedback. We’re glad to hear the phone is a vast improvement with a larger screen and longer battery life.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
“We are very happy with our purchase of the phone , it’s a vast improvement on our old one , more options with a larger screen and longer battery time.”
Hi there,
Thank you for sharing your feedback. We’re glad to hear the phone is a vast improvement with more options, a larger screen, and longer battery life.
If you need anything else, we’re here to help.
Kind regards,
Team Smart Cellular
“I got the iPhone 14, starlight in the Good range. The phone came and it looks amazing! I had lower expectations from this company but I am blown away. The battery on the phone is higher than 80% so I’m even happier. There are a few scratches around the phone and the camera but that can be covered with a case. Overall, I’m happy with the phone, it was worth the price and maybe I’ll buy again in the future.”
Hi there,
Thank you for sharing your experience with the iPhone 14. We’re glad to hear you’re happy with how it looks and performs, and that the battery is meeting your expectations.
We appreciate your support and willingness to consider us again!
Kind regards,
Team Smart Cellular
