Smart Home Sounds Reviews

Name: Smart Home Sounds
Address: Unit 12 Triangle Business Park, ,, Gloucester
Rating: 4.94

4.9 Rating 2,135 Reviews

100 %

of reviewers recommend Smart Home Sounds

4.9

Based on 2,135 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Smart Home Sounds:

At Smart Home Sounds we are experts in everything audio visual.
We focus on quality and service to a wide range of clients, priding ourselves on being at the forefront of new technology for the home.

Visit Website

Phone:

0800 677 1100

Email:

info@smarthomesounds.co.uk

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Smart Home Sounds 5 star review on 23rd October 2024

206

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good to deal with but there are serious and irresolvable lip sync issues with the Beam that affect a wide range of TV makes and models. Research the Sonos community about the issue if you are considering the Beam for 5.1 surround sound.”

Helpful Report

Posted 5 years ago

“I have never used them before but their price was keen. John Lewis would not match and with the free extended warranty on the SONOS speakers and free Saturday delivery, what's not to like? All turned up, as expected as ordered. I'll be back.....”

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Posted 5 years ago

Hi Richard, Thank you for taking the time to leave a review of your experience from Smart Home Sounds. Also, thank you so much for giving us the opportunity to supply your Sonos. We endeavour to go the extra mile and exceed customer expectations so it's great to receive such positive comments. Hope you are enjoying your Sonos purchases and I'd be happy to help with any of your Sonos needs in the future! Kind regards, Jonathan @ Smart Home Sounds

Posted 5 years ago

“Excellent service and communications. Really customer focused company and quick and efficient delivery. My go to place for Sonos products. Well done.”

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Posted 5 years ago

Hi David, Thank you for taking the time to leave a review of your experience with Smart Home Sounds. It was a pleasure to read such a positive review and I really appreciate your comments outlining the communication, customer-focus and delivery. Hope you are enjoying your Sonos purchase and of course, I'd be happy to help with any of your Sonos needs in the future. Kind regards, Jonathan @ Smart Home Sounds

Posted 5 years ago

“Delighted with my purchase from Smart Home Sounds. It arrived well packaged and was able to set up the Sonos Beam no problem. The Play:1’s will be set up at a later date. One of the packages arrived a day late (not uncommon in the Highlands of Scotland!) but the customer service provided by Smart Home Sounds was excellent in tracking the package and updating me as to the progress of delivery. Very good company to deal with.”

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Posted 5 years ago

Hi Cathel, Thank you for taking the time to leave a review of your experience with Smart Home Sounds. I am sorry that one of your parcels arrived a day late and I really appreciate your understanding that getting parcels to the Highlands cannot always meet next day delivery. Of course, we try and get these delivered as quickly as possible, so waiting times are kept to a minimum, but as you said, we can always track the parcel and find out exactly where it is. Hope you are enjoying your purchase and thanks once again! Anything I can help with in the future regarding your Sonos, please don't hesitate to get in touch! Kind regards, Jonathan @ Smart Home Sounds

Posted 5 years ago

“Fantastic easy to use website and a variety of bundles and payment options. Got my delivery next day as promised - fantastic products and easy to deal with company”

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Posted 5 years ago

Hi Gareth, Many thanks for taking the time to leave a review for your purchase at Smart Home Sounds. Glad to hear you found our website easy to use and are happy with your purchase. This is exactly what we aim to achieve so it's great to hear this. Also, I'm pleased to see your delivery arrived next day. We like to offer this service so you are not kept waiting too long for such an exciting purchase! If I can help with any of your Sonos requirements in the future, I'd be very happy to do so. Kind regards, Jonathan @ Smart Home Sounds

Posted 5 years ago

“Amazing product! Really pleased. I can hear very clearly the sound while watching a movie or listening to music.”

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Posted 5 years ago

“I had been considering the 5.1 setup of the sonos system for over a year and decided to go ahead with the purchase through smart home. The sonos setup is amazing, I'm so glad I went ahead with it... Definitely superiur sound and quality. I've had nearly 1st class service all round the only thing I 29uof suggest to smart hole sound is plz don't use DHL to deliver they split up half of my order and I had to wait an extra 2 days to recieve my goods.. Not smart holes fault but I'm sure I won't have been the only person this has happened to so thought I'd make the suggestion.”

Helpful Report

Posted 5 years ago

Hi Ryan, Thank you so much for taking the time to write a review and sharing your experiences with Smart Home Sounds. First of all, I am so glad that you are enjoying the Sonos System and you are happy with the products! Regarding your delivery, I am very sorry that you experienced a 2-day delay with your order and thank you for letting us know about this. This is not the service we intend to provide and is very disappointing that the only thing that was not positive with your service was the very aspect that was out of our control! However, we do understand that delivery is an extremely important part of customer service and your comments will help us to review which courier services we use in the future. We do favour the top-rated couriers but we will continue to review who we use going forward based on customer feedback. I want to also thank you for your understanding by leaving a 5* review of our company, despite having a problem with your delivery. As a gesture of goodwill, please get in touch with us if you ever intend to expand your Sonos System, and we will upgrade your delivery at no extra cost and also offer a special price on your item. Many thanks again for both your custom and your review and if you need any help with your Sonos in the future, I'd be very happy to help! Kind regards, Jonathan

Posted 5 years ago

“I ordered the Sonos Amp after the cut-off time before Easter weekend and they still were able to get it to me next day, very pleased with the service and will definitely be using again!”

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Posted 5 years ago

“Excellent service. Prompt delivery. Very useful and painless finance option.”

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Posted 5 years ago

“Ordering was easy, item arrived ok but DHL delivery was terrible and impossible to communicate with. Item arrived on the wrong day ordered.”

Helpful Report

Posted 5 years ago

Hi Luis, Thank you for your order with us, and also for taking the time to leave a review. First of all, I am very sorry on behalf of the courier that you experienced a delay with your item and that you found their communication very unhelpful. These are extremely valuable comments and will help us review who we use for delivery in the future and enable us to offer the best experience for our customers. As a company which aims to provide first class customer service, it is very unfortunate when an issue arises at the very last stage of the process, the final mile. As a gesture of goodwill, if you decide to use us again, please get in touch and we will upgrade your delivery service as well as offer a reduced price on your next purchase, for the inconvenience you have experienced. Thanks again for choosing Smart Home Sounds for your purchase and I hope we have the opportunity to offer our usual high customer service in the future, and it's great to hear you're enjoying the Sonos product. Kind regards, Smart Home Sounds

Posted 5 years ago

“What a pleasure to shop through Smart Home Sounds. No hassle and an easy to navigate website. Transaction completion was seamless and the follow up emails were spot on. I will be spending more with Smart Home Sounds.”

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Posted 5 years ago

“Really great customer service, fast delivery and great product. Very happy!”

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Posted 5 years ago

“Can't fault the service, with a very quick delivery and my new Sonos One Gen2 is simply brilliant.”

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Posted 5 years ago

“Used several times in the past and wouldn’t hesitate to use again, the only place I go for sonos”

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Posted 5 years ago

“Great price and delivery very prompt. 6 year warranty added makes it hard to beat”

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Posted 5 years ago

“Excellent service exactly what I wanted ideal.”

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Posted 5 years ago

“Excellent five star customer service as always from Smart Home Sounds, highly recommended.”

Smart Home Sounds 5 star review on 24th March 2019

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Posted 5 years ago

“I chose Smart Home Sounds because they offer an extended warranty and their website is clear and helpful. Sonos prices are the same everywhere, so that wasn't an issue. Haven't been disappointed in any way. Efficient, quick, good communcation. Will return when I expand the system.”

Helpful Report

Posted 5 years ago

“A very informative website, which helped me to decide the right Rega Planar turntable for me needs and budget. Product delivered the very next day and was more than sufficiently packaged to ensure the turntable was not damaged in transit. Excellent range of products. Fantastic service. Highly recommend.”

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Posted 5 years ago

“Excellent response when I called to bring forward my delivery date and product well packaged”

Helpful Report

Posted 5 years ago

Smart Home Sounds is rated 4.9 based on 2,135 reviews