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Smart Home Sounds Reviews

4.9 Rating 2,164 Reviews
100 %
of reviewers recommend Smart Home Sounds
Company Reviews Product Reviews
3,223
 Metrics Info
4.9
Based on 2,164 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Smart Home Sounds Reviews

About Smart Home Sounds:

At Smart Home Sounds we are experts in everything audio visual.
We focus on quality and service to a wide range of clients, priding ourselves on being at the forefront of new technology for the home.

Visit Website

Phone:

0800 677 1100

Email:

info@smarthomesounds.co.uk

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Andrew Knight
Verified Buyer
“An absolutely delightful company to purchase from and deal with. The communications from the outset were superb regarding my order confirmation right through to the courier collection and delivery time. Smart Home pricing is excellent too, as many similar outlets were charging a lot more. I had a technical query and Tom and Jamie worked through the problem swiftly and came to a solution within a day, so overall, an excellent company to deal with. I highly recommend Smart Home products and the back up service is second to none. Thank you.”
Smart Home Sounds 5 star review on 23rd October 2024
Helpful Report
Posted 3 months ago
William
Verified Buyer
“No messing good servs delivery spot on shall definitely be using company again”
Helpful Report
Posted 3 months ago
Jaewon Lee
Verified Buyer
“Very fast shipping and item is packaged safely”
Helpful Report
Posted 3 months ago
Paul Robinson
Verified Buyer
“Excellent customer service, they provide unbiased advice and offer great prices.”
Helpful Report
Posted 3 months ago
Callum Smith
Verified Buyer
“Excellent product and customer service”
Helpful Report
Posted 3 months ago
Stuart Mills
Verified Buyer
“Very dissapointing experience ! I have shopped here a few times in the past . HOWEVER this time has been awful , As others has said in these reviews I was let down with the so called FREE sound bar - After purchasing a LG G4 77inch OLED TV. 7 weeks after taking delivery of the TV still NO sound bar week after week being told " next week" & "I will speak to our stock controller & get back to you " ! I was even spoken to very abruptly when I called to fine out any updates on the where abouts of the Soundbar ! I was told very abruptly "it's FREE" so when we receive it we will sent it to you" !! NOT the attitude I was expecting . If you purchase from the stock they have I haven't had any issues However this retailer are just to small to compete with bigger retailers & their stock is very low . I have learned a valuable lesson to shop elsewhere in future - at least with larger retailers they have plenty of stock .”
Helpful Report
Posted 4 months ago
Dear Stuart, Thank you for taking the time to share your experience, and for being a valued customer who has shopped with us multiple times in the past. We’re truly sorry that this recent purchase didn’t go as smoothly as your previous ones. The delay with the soundbar was due to LG changing the delivery date at the last minute, and we sincerely apologise for any frustration this caused. While this was beyond our control, we take full responsibility for the inconvenience you've experienced. To ensure you don’t have to wait any longer, we’ve upgraded your soundbar to a more premium model at no extra cost. We hope this goes some way in showing our commitment to ensuring you’re satisfied with your purchase. Thank you for your understanding. Best regards,
Posted 3 months ago
CRAIG
Verified Buyer
“1st time I have purchased from this company and I am very impressed with the service I have received. I will definitely use again and recommend to friends and family. Well done and thank you. A+++”
Helpful Report
Posted 4 months ago
Anonymous
Verified Buyer
“First time I’ve used Smart Home Sounds. They price matched my Sonos speaker, gave it a six year warranty and delivered extremely fast.. Really impressed.”
Helpful Report
Posted 4 months ago
Maxine Boxall
Verified Buyer
“Great service Great customer service Fast dispatch And fabulous Sonos Speaker”
Helpful Report
Posted 4 months ago
Lucy
Unverified Reviewer
“What a fantastic company to deal with. Customer service is excellent and they resolved a price match query within minutes. Delighted with my Sonos soundbar and the information on the website is brilliant. Item was delivered quickly and well packaged. Will buy from again and have recommended to family and friends. Thank you very much, a very happy customer.”
Helpful Report
Posted 4 months ago
Anonymous
Verified Buyer
“Excellent service... Great price..... Prompt free delivery and 6 year warranty on my Sonos Era 300..... Delighted!”
Helpful Report
Posted 4 months ago
Haley
Verified Buyer
“非常好的快递公司很负责电话也能打通”
Helpful Report
Posted 4 months ago
Peter
Verified Buyer
“Always ever helpful with great prices and fast delivery”
Helpful Report
Posted 4 months ago
Christopher Barnes
Verified Buyer
“Came out as the cheapest option, also free delivery plus 10% off first order. Sonos Ace came next day tracked delivery. Easy to use web site, castle free service. One happy customer.”
Helpful Report
Posted 4 months ago
Jon
Verified Buyer
“Bought LG OLED C4 TV with free soundbar. Excellent value for money, great communication from Amelia in the customer service department throughout the order and delivery process. The clincher was 0% finance over 12 months, which allowed us to manage our budget much more comfortably. Overall a superb service and would definitely recommend to anyone else considering a purchase. Thank you.”
Smart Home Sounds 5 star review on 26th September 2024
Helpful Report
Posted 4 months ago
Dale
Verified Buyer
“Spoke to Tom. He was very helpful & friendly. Would definitely recommend SMS”
Helpful Report
Posted 4 months ago
Mason
Verified Buyer
“I purchased a JBL Club 120 Bluetooth speaker and I’m really impressed with it and it looks and sounds amazing. Very good price as well cheaper than all the other shops I looked at. Arrived quickly as well so if I ever need any audio equipment again then I will definitely buy from here.”
Smart Home Sounds 5 star review on 18th September 2024
Helpful Report
Posted 4 months ago
Gavin
Verified Buyer
“Where’s my free sound bar.?lied to again with false advertising..it won’t be a second shopping experience from me..”
Helpful Report
Posted 4 months ago
Hi Gavin Thank you for this review. I can see that you ordered while the promotion was no longer available and our advertisement was removed. We would love to be able to extend promotions, but this is up to the brand. I've also double checked your receipt and no soundbar offer was added, so please refer back to your receipt for your order information. I hope this helps,
Posted 3 months ago
Paulius
Verified Buyer
“I recently purchased a LG C4 65” OLED from Smart Home Sounds, and I couldn't be happier with the experience. From start to finish, the process was smooth, and the quality of service stood out. Smart Home Sounds offers a well-curated range of TVs from top brands like Sony, LG, Samsung, and Philips. I was specifically looking for an OLED TV, and they had several options, with detailed product descriptions and comparisons that made my decision easier. The pricing was competitive, and they often run promotions, which is a bonus. The standout feature of shopping with Smart Home Sounds is their expert customer support. I had a few questions about the differences between OLED and QLED, and their team was incredibly knowledgeable, providing clear, unbiased advice. They didn’t try to upsell me but instead focused on what would suit my needs based on my viewing habits and room setup. Delivery was free and arrived exactly on time. They also offer a setup service, which I opted for, and the technician was professional and quick. He even helped calibrate the TV settings to optimize the picture quality for my living room lighting. I was also impressed with their aftercare service. They sent follow-up emails to ensure I was satisfied with the purchase and provided helpful tips for maintaining the TV’s performance. The 5-year extended warranty they offer gave me additional peace of mind. As for the TV itself, the LG C4 OLED delivers exceptional picture quality with deep blacks and vibrant colors. Paired with a soundbar I also bought from Smart Home Sounds, the audio experience has been equally impressive. I highly recommend Smart Home Sounds for anyone looking to invest in a high-quality TV. Their combination of expert advice, great pricing, excellent delivery service, and aftercare makes them stand out in the crowded market of TV retailers. I will definitely be returning for future home audio and tech purchases.”
Helpful Report
Posted 4 months ago
My UK Number Eric Plange
Verified Buyer
“The online transaction was excellent, feedback from the online assistant was good, delivery was also on point. Highly impressed so far”
Helpful Report
Posted 5 months ago
Smart Home Sounds is rated 4.9 based on 2,164 reviews
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