Smart Cover Insurance Reviews

Name: Smart Cover Insurance
Address: Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road, Watford
Rating: 4.30

4.3 Rating 720 Reviews

84 %

of reviewers recommend Smart Cover Insurance

Company Reviews

Metrics

Info

4.3

Based on 720 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Smart Cover Insurance:

Smart Cover Insurance, provides appliance insurance for TV's, Satellite, Kitchen appliances, Gadgets' and Mobile phones.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute joke of a service! They say they will call you back but never do!! When you call them to lodge a complaint they say all managers are in a meeting and cannot be interrupted. Staff have no customer service skills whatsoever.”

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Posted 6 years ago

I'm sorry you experienced difficulties. It appears that you reported a leak under the bath. The plumber went to the job and found that the issue had already been resolved. The bath required a new washer and was only leaking when the bath was full. This would not have been covered.

Posted 5 years ago

“Customer service is brilliant. I spoke to Pravin via phone call and he was so helpful, informative and clear. He ensured I understood everything in regards to the policy & gave me enough time to ask any questions. Thanks so much Pravin. Very grateful for your support.”

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Posted 6 years ago

“Well our washing machine is insured which gives a self assurance, and I hope we don’t have to claim.”

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Posted 6 years ago

“I've only just started with you I need to get intouch has my condensed dryer the water bottle is not collecting the water”

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Posted 6 years ago

“Bradley answered the call very politely! He explained how the insurance worked and i asked him if any paperwork was to follow which he said yes to! I had first gone on the chat after explaining what my enquiry was and thats when Bradley called back straight away! Thankyou Bradley you gave 5* service!”

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Posted 6 years ago

“Fast online quote and documents sent to me within a few days . Very good competitive price and a lot more cover for a lot less then the other two big company’s I got a quote from .”

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Posted 6 years ago

“Good value for money”

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Posted 6 years ago

“adviser was very helpful”

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Posted 6 years ago

“cheap quote and excellent service, and clear explanations by bradley overall experience very good.”

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Posted 6 years ago

“The representative was very knowledgeable and extremely helpful. I feel very confident taking up the insurance.”

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Posted 6 years ago

“My rating is for pricing. Am unable to review the service yet, as I have not had to use it”

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Posted 6 years ago

“Quote considerably less than Home Serve. Operative very helpful.”

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Posted 6 years ago

“I'm a satisfied customer, I find the customer staff are very pleasing to deal with , they are pleasent, knowledgeable and take their time with you . I chose Smart Cover because of the standard of cover and the price of cover is extremely competitive. Yes I've called once for a gas cooker fault , their engineer arrived same day , fixed the problem, no expense to me .i will be giving Smart Cover my combi boiler cover when my overpriced British Gas contract runs out as it's far cheaper and appears the same standard of cover,with no excesses .”

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Posted 6 years ago

“Friendly polite customer team”

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Posted 6 years ago

“Cheaper than my previous insurance cover but offeringold the same cover”

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Posted 6 years ago

“My present insurance has increased in price quite significantly so I contacted you and spoke a pleasant young man by the name of Bradley. I have taken insurance out on my to. Many thanks for your courteousness.”

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Posted 6 years ago

“Very easy to be Insured. Had Phone call off a very nice Gentlemen about my cover and that the Documents would be sent to me very soon. Very good Customer Service.”

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Posted 6 years ago

“Easy process to sign up insured 5 appliances & paid annually which helped me to save some money. The person I spoke to was helpful & very polite. Also got Free Home Emergency when insured 5 appliance”

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Posted 6 years ago

“Had loads of questions regarding the home emergency and the boiler cover ,Kevin answered them all to the best of my satisfaction.”

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Posted 6 years ago

“It covers what we need covered. The request in this survey arrived days before the documentation, so impossible to comment earlier. Purchase of cover quite easy, other than for the inordinate background noise behind the agent - don't you have any sound-deadening in your offices? Of course, being so new to Smart-Cover, we have no experience of making any form of claim, and that will be the time when a sensible evaluation can be made.”

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Posted 6 years ago

I'm sorry to hear about the problem you had with the background noise in the office. I have passed your comments on to the directors. This is something we will certainly look into. Thank you for making us aware of the problem.

Posted 6 years ago

Smart Cover Insurance is rated 4.3 based on 720 reviews