Smart Cover Insurance Reviews

Name: Smart Cover Insurance
Address: Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road, Watford
Rating: 4.30

4.3 Rating 720 Reviews

84 %

of reviewers recommend Smart Cover Insurance

Company Reviews

Metrics

Info

4.3

Based on 720 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Smart Cover Insurance:

Smart Cover Insurance, provides appliance insurance for TV's, Satellite, Kitchen appliances, Gadgets' and Mobile phones.

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Anonymous

Anonymous // 01/01/2019

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“Kevin was great😇”

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Posted 5 years ago

“Lovely company so straight forward .”

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Posted 5 years ago

“On the online form I ticked the boxes for being contacted by : Email. SMS. Post. I did not tick the contact by phone. A few hours later an employee of yours rang and tried to sell us more insurance cover in a persistent manner.”

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Posted 5 years ago

“Hope the service is as good as the customer support time will tell”

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Posted 5 years ago

“Just what I was looking for. The customer service advisor was very knowledgeable and helpful.”

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Posted 5 years ago

“Good service from Saj.”

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Posted 5 years ago

“First Class engineer. Very knowledgeable, professional, and courteous. He explained all his thought process & his actions from start to finish”

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Posted 5 years ago

“Very affordable policies and great service on the phone!”

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Posted 5 years ago

“Amazing service, within a couple of hours of reporting problem, engineer arrived at house. Highly recommend.”

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Posted 5 years ago

“Pravin, His customer service is very good. He communicates with the customer very well, engages the customer and works with the customer to cut cost.”

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Posted 5 years ago

“Excellent service from start to finish”

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Posted 5 years ago

“I was contacted about insurance for items for home use by a Gentleman named Pravim who was tremendously polite and very very helpful and no problem was too great for him to sort out my policies. Thank you for the A1 service and long may this Company prosper.. Greg Hicken, West Midlands. U.K.”

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Posted 5 years ago

“quick courteous and efficient”

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Posted 5 years ago

“Thank you Pravin for your patience and explanations - all is fine.”

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Posted 5 years ago

“Your staff Ami was very helpful and informative.”

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Posted 5 years ago

“Very helpful and very quick and keen to help”

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Posted 5 years ago

“I just think for a small job it took around 2 weeks to get resolved, which involved numerous phone calls and 3 visits. I’ve been with domestic and general and their service compared to yours is more professional. Once my insurance is up for renewal I will be going back to d&g”

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Posted 5 years ago

I apologise for the delays and inconvenience you experienced. Your claim was approved on 11/03/2019 and an engineer was immediately booked. The engineer visited your property on 13/03/2019 and repaired your fridge, however upon talking to the customer on a follow up call, the ice maker was still broken. The engineer attended your property again but unfortunately new parts were required which caused the delay. As soon as the parts arrived the engineer visited your property to finish the job. It appears the only slight delay was waiting for parts and the engineer not fixing the ice maker on the initial visit.

Posted 5 years ago

“Excellent services”

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Posted 5 years ago

“First class service one phone call and the everything was put in place to repair my oven.”

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Posted 5 years ago

“Good fast serivce”

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Posted 5 years ago

Smart Cover Insurance is rated 4.3 based on 720 reviews