Smart Cover Insurance Reviews

Name: Smart Cover Insurance
Address: Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road, Watford
Rating: 4.30

4.3 Rating 720 Reviews

84 %

of reviewers recommend Smart Cover Insurance

Company Reviews

Metrics

Info

4.3

Based on 720 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Smart Cover Insurance:

Smart Cover Insurance, provides appliance insurance for TV's, Satellite, Kitchen appliances, Gadgets' and Mobile phones.

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Anonymous

Anonymous // 01/01/2019

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“Just purchased smart insurance so can not make a coment at this time”

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Posted 6 years ago

“1) Price difference from my British Gas quote was amazing 2) I was recommended you by StaffBenefits.co.uk as I'm an NHS employee - so I was happy that they had recommended you. 3) Your Customer Services Dept asked your Sales Team to call mer within 10 mins - they did! 4) Sales rep was a charming man and very keen to take all info from me and offered good price - 11 months paid for 12 months cover as paid up front 5) Sales Rep gave me time and was very confident in his advice. 6) I ALSO SAVED £395 from not using British Gas!!!! VERY HAPPY!!”

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Posted 6 years ago

“Easy to complete and affordable”

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Posted 6 years ago

“Returned my enquiry call promptly, had all the information I required and made a reasonable offer that I accepted.”

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Posted 7 years ago

“Being an oap this was very good”

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Posted 7 years ago

“Great company to deal with, I would recommend smart cover to anyone else who is looking to insure their gadgets or home appliance. This is the third year I am renewing my cover with smart cover, great price and quick claim turn around.”

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Posted 7 years ago

Pleased to hear you're happy with the policy.

Posted 6 years ago

“Insuring my product which is 3 years old, old cover just ran out I’ve still got the receipt. Thanks You”

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Posted 7 years ago

“Hi tamika you are a good to help but I'm happy with you but I'm not happy with your people service claim department make me really angry after five month Jasmine said the phone is can't repair just because of i did not mention to u bit of water gone in the phone when I spoken to you what did I say to You I can't even remember now what ever happen I told you phone was fell out from my hand before the full fell out from my kids and then second time with me from my hand phone is damaged you are insurance people you should cover we didn't lie to you guys as I said before My husband fill the form and I mentioned to you one of colic but you guys not understand anything I told jasmin I had a baby I was very ill my husband going backward and forward I had to C-section and he looking after kids if Little big mistake he did not mention the water his not his fault we had too much going on that time operation kids I had a new baby is too much for us and after a five month you guys saying phone cannot repair is a very very disappointed be honest I'm not happy with everything things I talk about I was happy somebody deal sometime quick my problem but this time it took five month and end of the day she said we cannot repair it before we send it back to you which is quite hurt .. I mentioned to you my friend I go very good insurance company and they very good price but now I will never recommend anybody to you guys I got big family friend ... tamika now you so need to check my dishwasher I'm not happy with the dishwasher I will send you the picture ..deal one by one after thing ... & thank you so much you chase then then jasmin rang me and told me all that and she said she going to pass the claim to the senior so I waiting for that call anyway you are brilliant you try your best but it is up to then thank you tamika ....”

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Posted 7 years ago

“better deal than what British Gas is able to offer, but yet to see if the service is hood and prompt.”

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Posted 7 years ago

“Always repairs my appliances in quick time and cover cost are within my budget”

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Posted 7 years ago

“its a verry verry bad campany.i dont recommend to any one this companey. i had many bad experiyance with them. PLEASE,PLEASE guyes dont do any kaind of insurans with smart cover.bad management”

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Posted 7 years ago

We do apologise that you have experienced this service, please can you provide us with your policy number so that our senior management can investigate further.

Posted 7 years ago

“Seems a better deal than what British Gas is able to offer, but yet to see if the service is hood and prompt. Much depends. I have taken this deal as a trial and if satisfied I will in future add other apliances.”

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Posted 7 years ago

“A massive saving of over £60 for 2 products washer dryer and cooker. THANKS TO YOU”

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Posted 7 years ago

“Mr Pravin Kataria helped me out with my request on-line for our washing machine cover. I thought I had paid twice. After that was cleared up, he sold me a joint cover to include our dish washer as well. Then I asked him about boiler & central heating cover (for which I am covered until March 2018). Mr. Pravin told me your company has a special offer for these items and, even though I am presently covered (until March 2018) I also bought cover for my boiler/central heating. So, I am quite happy about the outcome.”

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Posted 7 years ago

“i payed for nearly a year when my tele broke whilst carrying it i had to find old paper work which fortunataly i hadn’t binned and take lots of daft pictures from all angles not just the damage and model sticker,but because i didn’t ring up and ask for the approved transportation method before carrying my tv back up stairs the “find a reason not to pay out team” at smart cover (which is the most dedicated team at smar cover) denied my claim dont insure a smart tv here unless a gohst breaks it while your out that seems to be the only cercumstance in which they’ll pay out but run of the mill accidental damage that you’d buy insurance for is not covered by smart cover its your fault unfortunately for having kids, friends or just that unfortunate clumsy moment sorry seems to be a scam company IMO”

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Posted 7 years ago

We do apologise that you have experienced this service, please can you provide us with your policy number so that our senior management can investigate further.

Posted 7 years ago

“Advisor was very good giving me the details and information I required. Hopefully they are the same if I ever need to make a claim.”

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Posted 7 years ago

“I had. Problem having conversation so I stopped the policy but Saj noticed and very kindly gave me a call and sorted out my ski insurance as well boiler cover and emergency cover for year and vey thankful to him and I am happy things got sorted out with the help of Saj”

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Posted 7 years ago

“Good price and I hope it is for a good deal?”

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Posted 7 years ago

“I found the customer service advisor saj very helpful”

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Posted 7 years ago

“Quick, polite, efficient and very helpful”

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Posted 7 years ago

Smart Cover Insurance is rated 4.3 based on 720 reviews