Smart Cover Insurance Reviews

Name: Smart Cover Insurance
Address: Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road, Watford
Rating: 4.30

4.3 Rating 720 Reviews

84 %

of reviewers recommend Smart Cover Insurance

Company Reviews

Metrics

Info

4.3

Based on 720 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Smart Cover Insurance:

Smart Cover Insurance, provides appliance insurance for TV's, Satellite, Kitchen appliances, Gadgets' and Mobile phones.

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Anonymous

Anonymous // 01/01/2019

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“He was very perlite also help me with my kitchen appliances!”

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Posted 7 years ago

“I made a claim for my Panasonic TV which I paid over £600 for the TV. When I made the claim i was told the will offer me like for like but they offered me Hitachi TV which is less Than £400 and i refused it, they later offered me Logik TV 49inch which my TV was 50inch. They came back to me to offered 55inch Logik TV and asked me to pay extra £141.50 and i said to them i cannot pay any extra money. Now they have offered me 50inch Panasonic TV and asking me to pay extra £500. I am very disappointed and frustrated with their service. If i am allow to claim up to £500 which i have given the model numbers which they are less than £500 but they are refusing to offer those TVs. They still want to give me those Hitachi and Logik TV. Please do watch out for them. Their customers service experience is fantastic but when you are claim its horrible.”

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Posted 7 years ago

We do apologise that you have experienced this service, please can you provide us with your policy number so that our senior management can investigate further.

Posted 7 years ago

“i was contacted by telephone.when i said i would think about it i was not pressured.i was cotacted the naxt day by PRAVIN kataria and he took me through the full policy and it was my decision to take out the policy.i am very pleased to have your insurance and have full confidence in your policies”

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Posted 7 years ago

“very good service”

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Posted 7 years ago

“Personal service provided the help required since online did not. many thanks Sergi”

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Posted 7 years ago

“your representative Pravin very helpful and patient.A good experience too.”

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Posted 7 years ago

“Although it has taken time to speak to a particular sales person through a couple of days. He accepted my circumstances and trust.”

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Posted 7 years ago

“Very quick claim process - have to fill out paperwork. It could be easier if you can introduce an e-sign papers.”

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Posted 7 years ago

“Thank you, Denise, for dealing with my claim and offering a weekend delivery as well. Just had my Washing machine installed this morning.”

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Posted 7 years ago

“Nobody rings back and problems not addressed when put to the staff”

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Posted 7 years ago

Apologies for any inconvenience caused Mr Daly. I can assure you that we are investigating your concerns. Regards, Smart-Cover Customer Services.

Posted 7 years ago

“Hate to be without my washing machine. No problems, I'm insured with Smart Cover Insurance. Made the call and very shortly along came a charming ,efficient young man who fixed it quickly and cleaned up after himself. Very satisfied with the service.”

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Posted 7 years ago

“Poor customer services, spent the past week chasing these guys. Suffice to say, best avoided.”

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Posted 7 years ago

We do apologise that you have experienced this service which is not in line with our core values. Our senior management have investigated the issues you have raised and have implemented measures to ensure that this does not occur again.

Posted 7 years ago

“brilliant customer service from the operator Sarj. Knew his stuff. Well done.”

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Posted 7 years ago

“Well it sounds good I was told I would get my pack info through the post,but to date I have received nothing”

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Posted 7 years ago

“i would recommend smart cover insurance to anybody , i have had smart cover for a few yrs allways happy with the service , since i have had them ive had both new 7kl hoover washing machine and 7kl convecter tumble dryer when they couldnt be fixed ,very happy with the service reps as well .”

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Posted 7 years ago

“Just made a claim on my dad's life insurance and they have refused to pay out. Instead of the funeral cover of £5000 my dad was paying £30 a month for, I have received £328. They are closed at the weekend. People don't pass away Monday to Friday.”

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Posted 7 years ago

Dear Reviewer, I am sorry to hear about the loss of your father. Unfortunately we do not currently provide life insurance which means you have contacted the incorrect company. Please do refer to your policy documents and you will be able to raise this enquiry with them.

Posted 7 years ago

“not had to claim as yet , but so far very happy with the cover offered , and saved myself a lot of money. customer care also very good.”

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Posted 7 years ago

“Great service explained everything clearly very pleased with call handler kind regards d Armstrong”

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Posted 7 years ago

“It was an easy process to insure the products that I wanted to and the price was pocket friendly. So far so good.”

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Posted 7 years ago

“The adviser Bradley was very knowledgeable and helpful”

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Posted 7 years ago

Smart Cover Insurance is rated 4.3 based on 720 reviews