Smart Cover Insurance Reviews

Name: Smart Cover Insurance
Address: Smart-Cover Direct Ltd T/A Smart Cover Insurance Services Ltd; 1st Floor, 3-5 Rickmansworth Road, Watford
Rating: 4.30

4.3 Rating 720 Reviews

84 %

of reviewers recommend Smart Cover Insurance

Company Reviews

Metrics

Info

4.3

Based on 720 reviews

Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Smart Cover Insurance:

Smart Cover Insurance, provides appliance insurance for TV's, Satellite, Kitchen appliances, Gadgets' and Mobile phones.

Write Your review

Tell us how Smart Cover Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“he cover what I wanted to know and explained clearly everything”

Helpful Report

Posted 5 years ago

“Very good service when I experienced a fault with my cooker. Top hob replaced without any problems although there is some forms to complete and photos to send as well as reciept of goods. Engineer was very quick and extremely helpful when asked about another issue we had with another appliance.”

Helpful Report

Posted 5 years ago

“it was a pleasure to do business with Pravin. he carefully and systematically sorted out my various requirements for insurance of kitchen equipment and was pleasant, friendly and helpful. it was quite a relief to get the matter sorted so well and so quickly. rosie slough”

Helpful Report

Posted 5 years ago

“Very good service and competitive prices. One of there agents phoned me after I left my details online. And explained everything to means gave me all the payment details. Previn the agent was very helpful.”

Helpful Report

Posted 5 years ago

“Only rang in to update details, but ended up with a reduced annual rate, and an additional package. Pravin's service was great and thorough and helped me save a few pounds in the process. 10 out of 10!”

Helpful Report

Posted 5 years ago

“Done the job fine”

Helpful Report

Posted 5 years ago

“Easy to use web site, quick quotes good competitive prices.”

Helpful Report

Posted 5 years ago

“Smart Cover staff to be commended for being helpful and friendly when I bought the cover for the second year. The price for the cover I have is one of the best. I would recommend.”

Helpful Report

Posted 5 years ago

“Kevin was very comprehensive throughout and professional. We look forward to the receipt of documentation for our new insurance.”

Helpful Report

Posted 5 years ago

“Very helpful, courteous and provided me with all the information without hesitation.”

Helpful Report

Posted 5 years ago

“Excellent thank you”

Helpful Report

Posted 5 years ago

“I have renewed my insurance with yourself because of my adviser each year he rings me to remind me when my policy is due, he has done this because I asked him. Very nice man. I hope he is still there in 2020”

Helpful Report

Posted 5 years ago

“Called the help line to make an enquiry. The lady I spoke to was very helpful and explained all the details i needed to know. I would have no hesitation in recommending this company.”

Helpful Report

Posted 5 years ago

“The web site did not work properly and the annual fee (£139) was taken out of my bank account prior to any confirmation that you were willing to provide the service to me. Took me 2 phone calls to resolve and your response to the phone calls was in both cases "we'll get someone to call you back". You have not yet provided any physical (boiler service) assistance to me as yet but I do hope this will be more effective/efficient than your website and call handling services.”

Helpful Report

Posted 5 years ago

I'm sorry to hear you experienced problems with the website. The site was recently re-designed and we did experience some minor teething problems. It is now fully functioning.

Posted 5 years ago

“Wouldnt deal with company again. Very quick to take my money but not so quick to return it when I cancelled the next day. Took three weeks of chasing to get it back.”

Helpful Report

Posted 6 years ago

I apologise profusely for any problems you may have experienced. If you can let me have your name and account number I will look into this. Thank you.

Posted 5 years ago

“Good plain English website, simple to get za quote and prices very competitive. Experience to date excellent but the proof of the cover will be in the response to and result of any claims. So far so good. Thank you”

Helpful Report

Posted 6 years ago

“I completed the ‘order process’ but didn’t receive any email of confirmation from you. A couple of days later you take a significant amount of money from my account. Just as I’m about to call and complain an email comes through. The email looks dodgy but has my cover details attached. Highly recommend you do not take people’s money before sending them details of their cover.”

Helpful Report

Posted 6 years ago

Dear Ms Fulford. I apologise for the delay with your policy documents - I will investigate as to why this happened. The system is set up to automatically dispatch customers' documentation and I don't know why this did not occur in this instance. Regards, Simon.

Posted 6 years ago

“Only just got insurance but are competitive price wise and was easy to deal with. Hopefully I won't have to see how they react in a claim situation”

Helpful Report

Posted 6 years ago

“Very efficient.”

Helpful Report

Posted 6 years ago

“Kevin explained everything fully to me and was very polite . I had no problems setting up the policy which I understood.”

Helpful Report

Posted 6 years ago

Smart Cover Insurance is rated 4.3 based on 720 reviews