Sleeps12.com Reviews

Name: Sleeps12.com
Rating: 4.91

4.9 Rating 1,070 Reviews

99 %

of reviewers recommend Sleeps12.com

4.9

Based on 1,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Sleeps12.com:

We work hard at Sleeps 12 to make sure your stay is the best ever. Come and spend time at our beautiful big cottages and houses; perfect for large group holidays, celebrations, hen weekends and corporate team building breaks or hospitality.

It’s all about having a relaxing time in gorgeous surroundings – time to unwind, to be together and make wonderful memories. Our big holiday houses aren’t just places to stay, they’re places to enjoy.

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Phone:

01823 665500

Sleeps12.com 5 star review on 3rd October 2024

Penelope

Sleeps12.com 5 star review on 5th September 2024

Cristina

Sleeps12.com 5 star review on 18th July 2024

Linda

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Property layout worked very well for our group and we all had a good weekend. However, house could have been cleaner. Windows were dirty, there were pockets of dust in places. Blind in downstairs bedroom was broken and was being held up by what looked like a bra strap. One of our party suffered a stroke 5 months before our stay but we were told we would have to pay the entire balance in the event that we had to cancel (unless they could re-sell the booking). Our party member subsequently passed away and I requested 2 weeks grace to pay the balance, which was granted, but we still received automated messages chasing the balance. We removed the the said person from our guest list and some time later we got a rather upsetting message stating that there was a discrepancy with our guest numbers. I complained and was told this would be rectified only to receive the same message a week or so later. Shortly before our stay we were surprised with a £200 charge for two extra beds. The website floorplan states that optional extra beds can be added as a chargeable extra once you have made a booking. As we had originally booked for 14 and the property sleeps 14 if you use the extra beds we naturally assumed this cost had already been factored in. Unfortunately it hadn’t and there was certainly no flexibility fromSleeps 12 staff. All in all a rather unsatisfactory booking process and it is unlikely that we will use Sleeps 12 again.”

Helpful Report

Posted 5 years ago

We were so sorry to hear about your loss and it was upsetting that you had not taken out any insurance. We do try to give as much information as possible to our guests and the floor plans do clearly show the 12 beds, with the 2 extra in red as chargeable extras. It was unfortunately that there was clearly a misunderstanding as to who was responsible for adding these.

Posted 5 years ago

“11 of us stayed at 'The Shires'. In a word it was fantastic. Everything about it was 5 star. We all loved the pool, hot tub and sauna. The BBQ lodge was brilliant. Owner, Gary, was very helpful. We had a super weekend that we will all remember for a long time. Thank you The Tavener family”

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Posted 5 years ago

Thank you so much for taking the time to leave such a lovely review, we very much appreciate it.

Posted 5 years ago

“Fantastic service kept in touch through out the booking right till will were going would recommend using them to book with ⭐⭐⭐⭐⭐”

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Posted 5 years ago

Thank you.

Posted 5 years ago

“Excellent service and beautiful home would definitely use 12 sleeps again”

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Posted 5 years ago

We are so pleased you enjoyed your stay at Millgrove House in Somerset. Thank you for taking the time to leave such a lovely feedback.

Posted 5 years ago

“Our accommodation was fantastic and well worth the money. All the amenities you could ask for. Very Clean”

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Posted 5 years ago

We are so pleased you enjoyed your stay at Holemoor Stables, thank you so much for taking the time to leave a review.

Posted 5 years ago

“Fab place to stay. Spacious. Smart. Clean and welcoming. The host, Ann, was wonderful. We may return soon.”

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Posted 5 years ago

We are so pleased you enjoyed your stay at Jurston Barn in Somerset, thank you for taking the time to leave your lovely review.

Posted 5 years ago

“Fantastic house, large, comfortable, well equipped and lovely and clean. Perfect for a family or friends get away. Would thoroughly recommend and the views are superb.”

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Posted 5 years ago

Thank you very much for taking the time to leave a review for your stay at Hurstone in Somerset.

Posted 5 years ago

“Sleeps 12 were totally proglfessional throughout the booking process and kept me updated in relation to payment dealines etc. Detailed instructions for the property were also sent via e-mail. Excellent service”

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Posted 5 years ago

Thank you for your lovely review, we are so pleased you enjoyed your stay at Riverside in Somerset.

Posted 5 years ago

“Beautiful property, beautifully decorated Kitchen and bbq hut amazingly equipped everything you could possibly need and more. Lovely comfy beds. Snowy white fluffy dressing gowns for all. Swim spa and hot tube spotless. All areas of the property had enough room for our party of 12 to sit together. Really can’t think of any negatives apart that we had to leave ! If anyone is looking for a property for 12/14 I would definitely put this one high on your list of possibilities Many thanks to Dave & Louise”

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Posted 5 years ago

Thank you so much for taking the time to leave such a lovely review. We are so pleased you enjoyed your stay at Frog Street in Somerset.

Posted 5 years ago

“Very good service quick response to email the houses we have stayed in have been wonderful will continue to use sleeps 12 in fact already booked for next year”

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Posted 5 years ago

We are so pleased you enjoyed your stay at Orchard View in Somerset, thank you so much for taking the time to leave a review, it is very much appreciated.

Posted 5 years ago

“You never disappoint, I have lost count of how many properties I have been too, but just back from Pound Farm, and again another fabulous weekend. I recommend you to everyone I speak to about weekends away, and I book with you every time if possible. Roll on the December big house weekend 😉😘”

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Posted 5 years ago

Thank you Tammy, we love having returning customers!!

Posted 5 years ago

“We stayed in Ramscombe and Cockercombe. It was clean, cosy and peaceful. Thank you for everything!”

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Posted 5 years ago

Thank you.

Posted 5 years ago

“Most enjoyable three night break . Lots to do.”

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Posted 5 years ago

Thank you for leaving your review, we are so pleased you enjoyed your stay at Ilbeare in Somerset.

Posted 5 years ago

“We paid our second visit to Berry House recently, our family of 14 celebrating our emerald wedding anniversary. Our first visit was for our golden wedding. We came for a second time as the 6 grandchildren were clamouring for another visit. The house is perfect for a large gathering. The rooms are well spaced for personal privacy, the pool is a godsend, & the house is perfectly placed for family outings - we choose to fly kites. The resulting photos are stunning, because of the lovely house & situation. Thank you Sleeps 10 & Will, our super host.”

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Posted 5 years ago

Thank you so much for taking the time to leave such a lovely review, we love it when guests return and have such a fabulous time.

Posted 5 years ago

“From initial booking to leaving at the end of our stay, the whole service and package was amazing. We will certainly be booking again. Lovely memories were made, thank you.”

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Posted 5 years ago

We are so pleased that you enjoyed your stay at Whitehaven. Thank you for taking the time to leave a review.

Posted 5 years ago

“Really good service, easy to book, pay and all information needed supplied. House was amazing, perfect weekend”

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Posted 5 years ago

So glad you enjoyed your stay at Ramscombe and thank you for taking the time to leave your review.

Posted 5 years ago

“We found Sleeps12.com very well informed and helpful. They were always happy to answer questions and gave us great confidence that all aspects of our holiday were covered.”

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Posted 5 years ago

Thank you.

Posted 5 years ago

“Beautiful location overlooking the fields Beautiful heated pool which along with the views and Location was the highlight of of the whole cottage. House itself was grand but dated and in need of desperate attention. Bathrooms had no space to put toiletries, door handles loose, some light switches not working. One working washing machine which leaked when we used it. Issues with a immersion heater meant we had no running hot water for one afternoon. The owner was very quick to come out and did everything to resolve the issue. Overall a pleasant stay but very over priced for what if was worth.”

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Posted 5 years ago

“I’ve been very pleased with properties booked through Sleeps12.com. I look for properties with indoor pools and at least 6 en-suite bedrooms but preferably more and usually find a good selection. I’ve noticed over the years that it’s necessary to book ahead earlier and earlier as ‘staycations’ become more and more popular.”

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Posted 5 years ago

Thank you for taking the time to leave a review after your stay at Pound Farm.

Posted 5 years ago

“House was very clean. Location was excellent. Impressed with Taunton, feel good town with lots of good restaurants. Kids loved the pool, to them it was a week in heaven. Dunston Castle was a great day out. Pool table was a bit suspect as my son-in-laws and grandson kept winning. What would I do to improve? Take my Amazon Prime dongle with me to give the kids more choice. Put razor charge points in the en-suites. Picky because the week with the family was brilliant. Note: Watch out for traffic in the access lane as no mirror to see traffic from the left when leaving the house.”

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Posted 5 years ago

Thank you for taking the time to leave us a review from your stay at Millgrove House and for some very useful points, always very welcome.

Posted 5 years ago

Sleeps12.com is rated 4.9 based on 1,070 reviews