Sleeps12.com Reviews

Name: Sleeps12.com
Rating: 4.91

4.9 Rating 1,070 Reviews

99 %

of reviewers recommend Sleeps12.com

4.9

Based on 1,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Sleeps12.com:

We work hard at Sleeps 12 to make sure your stay is the best ever. Come and spend time at our beautiful big cottages and houses; perfect for large group holidays, celebrations, hen weekends and corporate team building breaks or hospitality.

It’s all about having a relaxing time in gorgeous surroundings – time to unwind, to be together and make wonderful memories. Our big holiday houses aren’t just places to stay, they’re places to enjoy.

Visit Website

Phone:

01823 665500

Sleeps12.com 5 star review on 3rd October 2024

Penelope

Sleeps12.com 5 star review on 5th September 2024

Cristina

Sleeps12.com 5 star review on 18th July 2024

Linda

140

Anonymous

Anonymous // 01/01/2019

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“Everything was well communicated and ran smoothly.”

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Posted 1 year ago

Good to hear, Thank you.

Posted 1 year ago

“Very informative site. Great properties to stay in. Always answered any queries I had promptly.”

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Posted 1 year ago

Pauline, Thank you for your lovely feedback.

Posted 1 year ago

“I was looking for a family holiday lodge that was big enough for 11 of us which would accommodate for all ages, that's when I came across sleeps 12 .com they have been fab to deal with no problems what so ever will definitely use again next year.”

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Posted 1 year ago

Thank you for taking the time to give positive feedback. Sleeps12 looks forward to accommodating you in the future.

Posted 1 year ago

“Efficient IT system made the whole process of booking easy.”

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Posted 1 year ago

Glad to hear you have had a pleasant experience. We look forward to accommodating you in the future.

Posted 1 year ago

“Handled our holiday competently with good communication”

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Posted 1 year ago

Thank you for the great feedback always much appreciated,

Posted 1 year ago

“The venue is amazing! The location amazing. Couldn’t fault it. Was better than expected and exceeded our expectations. Already looking at when we can return. Only issue was the building noice from the site. But was made aware of this on the site. So if expecting a lay in might be abit noisy.”

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Posted 1 year ago

Hi Mica Glad to hear you enjoyed your stay, and sorry to hear the noise interrupted your stay. Look forward to you returning.

Posted 1 year ago

“Excellent customer service .”

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Posted 1 year ago

Hi Angela Great to hear you have had a pleasant experience with Sleeps12.

Posted 1 year ago

“Excellent property just as advertised and quick response to emails. Would recommend to anyone. Thank you.”

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Posted 1 year ago

Hi Linda Thank you for taking the time to leave a review. We really appreciate your lovely feedback. We look forward to accommodating you in the future.

Posted 1 year ago

“Brilliant communication and AMAZING house! Had a wonderful weekend for my daughter's Hen party.”

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Posted 1 year ago

Hi Donna We really appreciate your positive feedback. We look forward to accommodating you in the future.

Posted 1 year ago

“Very good communication from start to finish. Really pleased with the accommodation that I chose for our family celebrations.”

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Posted 1 year ago

Thank you for your positive feedback Jasne. We look forward to accommodating you in the future.

Posted 1 year ago

“At first sight, Fuzzy Orchard appears amazing. However, after just 24 hours reality creeps in. For an elderly person, and some not so old, there were no suitable chairs in the whole house. They were either hard, metallic and painful, or soft, and very difficult to get out of. The beds were clean but squeaked and groaned with every movement, so much so that my daughter and her partner had to sleep in separate rooms so as not to wake the baby. All the mattresses were extremely uncomfortable and by Thursday morning we had had enough and went home early to a comfortable bed. The kitchen appliances were all much too complicated to understand in the short time we had, the ice maker was very noisy, there was a leak in the kitchen ceiling - which meant we couldn't use half the dining table. There were ants in the kitchen which made it difficult for my daughter to sterilise baby bottles and to keep food safe. For me, for the price, it was an extremely disappointing holiday. Comfort is the most essential element for an ideal holiday and at Fuzzy Orchard there was little to be had! Frankly, overpriced, money wasted!”

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Posted 1 year ago

Hi Susan Thank you for taking the time to share your feedback with us regarding the comfort of the chairs and beds in our luxury holiday home. We are sorry to hear that you did not find them as comfortable as expected, as we usually receive positive comments. We appreciate your feedback as it allows us to continuously improve our services and provide the best possible experience for our guests. We hope that this issue did not detract too much from your overall enjoyment of your stay.

Posted 1 year ago

“I thought sleep 12 were very efficient and I would use them again”

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Posted 1 year ago

Hi Angela Thank you for your lovely feedback. We look forward to accommodating you in the future.

Posted 1 year ago

“The whole experience with Sleeps12 was fabulous right from the moment of booking to the holiday itself. The website for the property was very informative and accurate. All the information provided was everything we needed and the company obviously dictates what items are provided for at the property ensuring that everything we needed was exactly as stated.”

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Posted 1 year ago

Hi Michael We really appreciate your lovely feedback. We look forward to accommodating you in the future.

Posted 1 year ago

“Sleeps12.com were fantastic. Great communication and very flexible in arranging a couple of 'extras' for my hen party weekend at Sandfield House in Somerset. The house was absolutely fantastic and we all enjoyed ourselves the entire time. I met the house manager from Sleep12 at 4pm, a quick tour was provided then we were left to it for the weekend but a mobile number was provided in case of any issues. Whilst at the property, we broke a glass but this was not a problem and my entire deposit was returned. I wouldn't hesitate to use Sleeps12.com again and would encourage people to do so if looking for a lovely large house for a special occasion.”

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Posted 1 year ago

I am glad you had a pleasant stay at Sandfield House. Thank you for your positive feedback.

Posted 1 year ago

“We booked a wonderful house for a big birthday with the family & the team at Sleeps 12 did everything to make the booking process easy. Answered any questions I had & kept me informed of the status of our booking from the start. Will book with them again.”

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Posted 1 year ago

Thank you for your nice comments, we are glad you enjoyed your stay. Happy to help next time.

Posted 1 year ago

“Efficient, informative, reliable.”

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Posted 1 year ago

Thank you for your review. We are happy to help you again in the future.

Posted 1 year ago

“Good service considering our booking was delayed by 2 years due to Covid, accommodation was exactly as advertised & we will definitely be booking through Sleeps12 again, thanks for a lovely weekend break”

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Posted 1 year ago

We are glad you enjoyed your stay and it was worth waiting for. We are always happy to help.

Posted 1 year ago

“The Sleeps 12 service has been exceptional throughout and we will definitely come back to you in future. Simone answered every question and went above and beyond for us. The owners of Pound Farm were also a massive pleasure to deal with.”

Sleeps12.com 5 star review on 27th March 2023

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Posted 1 year ago

Thank you for your lovely comments. We are always happy to help with any questions and we hope to assist you again in the future.

Posted 1 year ago

“Really happy with the service we receive,”

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Posted 1 year ago

Thank you for your review. We are glad you enjoyed your stay and we hope to help you again in the future.

Posted 1 year ago

“Very good communication, friendly staff via E mails. All good, would definitely use again.”

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Posted 1 year ago

Thank you for your review. We are always happy to help guests through their booking experience.

Posted 1 year ago

Sleeps12.com is rated 4.9 based on 1,070 reviews