Sleeps12.com Reviews

Name: Sleeps12.com
Rating: 4.91

4.9 Rating 1,070 Reviews

99 %

of reviewers recommend Sleeps12.com

4.9

Based on 1,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Sleeps12.com:

We work hard at Sleeps 12 to make sure your stay is the best ever. Come and spend time at our beautiful big cottages and houses; perfect for large group holidays, celebrations, hen weekends and corporate team building breaks or hospitality.

It’s all about having a relaxing time in gorgeous surroundings – time to unwind, to be together and make wonderful memories. Our big holiday houses aren’t just places to stay, they’re places to enjoy.

Visit Website

Phone:

01823 665500

Sleeps12.com 5 star review on 3rd October 2024

Penelope

Sleeps12.com 5 star review on 5th September 2024

Cristina

Sleeps12.com 5 star review on 18th July 2024

Linda

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife dealt with all the booking and correspondence for a holiday at Pound Farm, Somerset. Due to the disruption that Covid 19 caused, our holiday with our children and grandchildren was postponed and changed over the past 2 years. The Sleeps12.com staff were extremely helpful and accommodating to ensure that everything eventually went according to plan. Pound Farm was great and the family especially enjoyed the indoor pool and hot tub. A great holiday was had by all.”

Helpful Report

Posted 3 years ago

Thank you for your review and thank you for being patient over the last few years.

Posted 3 years ago

“we have used sleeps12 for at least 14 years and they are the 1st option we look at each year for the big family holidays as the properties are always 1st class, clean & equipped & furnished to a very high standard & they can cater for all age groups within our familes. locations are generally in easy reach of a multitude of other activities should you choose to. everyone really looks forward to them”

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Posted 3 years ago

Thank you for your loyalty, We hope to see you over the coming years!

Posted 3 years ago

“Fabulous weekend, excellent accommodation, very clean and tidy and everything you could need. Pool and games room added bonus. Used Sleeps12 accommodation on several occasions now and rarely not 100% happy with everything. Thank you”

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Posted 3 years ago

we are delighted to hear you are often very happy with our service and we thank you for your review

Posted 3 years ago

“Very prompt and courteous service from booking, during and after. Lots of information sent regarding areas around and where to visit etc Would definitely use again”

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Posted 3 years ago

We are glad we could be of help and look forward to seeing you again

Posted 3 years ago

“This is the first time I’ve used Sleeps 12 and I will definitely be using them again. Easy to book with, easy to contact and were extremely helpful. Everything just ran smoothly and we had a wonderful holiday. Thankyou.”

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Posted 3 years ago

You're very welcome, we are pleased to hear you enjoyed your stay

Posted 3 years ago

“Brilliant from start to finish”

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Posted 3 years ago

thank you

Posted 3 years ago

“Sleeps12.com are absolutely amazing! The properties are always exactly as described and maintained to a high standard. Customer service is great and the website is accessible and easy to use. We wouldn’t book with anyone else!”

Sleeps12.com 5 star review on 16th November 2021

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Posted 3 years ago

We are very happy to hear you enjoyed your stay and appreciate your loyalty.

Posted 3 years ago

“We went I've to celebrate my partners 40th with our friends and the kids. Whitehaven didn't disappoint! We have made some great memories here. Their are so many aspects to enjoy here you just don't want to leave. We had fun from start to finish. The bathrooms are modern and the kitchen has everything you need and more. Pool is amazing,and the quirky heated gazebo is a lovely extra. We all enjoyed eating and playing games around the huge kitchen table and everybody ended up enjoying a few games of hide and seek which gave us some laughs. I can't recommend this place enough. We hope to come again in the future.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review, we do appreciate it.

Posted 3 years ago

“Been on a Sleeps12 holiday now 3 times and always experienced excellent service from the office. Staff are always helpful and friendly.”

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Posted 3 years ago

Thank you

Posted 3 years ago

“Hidden gem of a website! i've used this a couple times now.”

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Posted 3 years ago

Great, thank you.

Posted 3 years ago

“I could not be any happier with the service provided by sleeps 12. I was always kept up to date and knew exactly what was happening. Emails were replied to quickly and having the online log in was really helpful. The house and weekend away with friends was perfect and the deposit was returned within 24 hours of leaving. I will not hesitate to use sleeps 12 again!”

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Posted 3 years ago

“Excellent service as we were kept aware of the changes in the government rules re Covid at all times. We will definitely use this site again. Many thanks.”

Helpful Report

Posted 3 years ago

Thank you for your kind words, pleased to hear with all of the Covid rules you were kept up to date by the team.

Posted 3 years ago

“Well organised. Regular contact. Pleasant staff. Good property.”

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Posted 3 years ago

“Excellent. Always happy to answer your questions. I would recommend sleeps 12”

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Posted 3 years ago

“Good communications , kept informed of issues. Available for telephone conversations.”

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Posted 3 years ago

“Very helpful”

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Posted 3 years ago

“Cannot fault the service from Sleeps12.com Information and communication 1st class!”

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Posted 3 years ago

“Had a lovely holiday with my family in August. The service We received was excellent .It was very easy to contact the team who were always courteous and helpful. The house was as good as advertised if not better. Lovely touch of a sponge cake waiting for us would have been good to have had a bottle of milk in the fridge so that we could have had a cuppa to go with it on arrival especially as tea and coffee was provided and we had quite a while before our pre-booked delivery arrived. Would definitely recommend Sleeps 12.”

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Posted 3 years ago

“This summer I was struggling to secure a holiday home for the 12 of us and I stumbled across sleeps 12. From day one they were the most helpful agent I think I have ever dealt with. Their warmth and excellent customer services excelled anything I have ever experience and I really felt that they all really cared about me and my family. I have recommended them to many of my friends and family and I would definitely use them again. 5 stars all round ! Jenny Ireland and family”

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Posted 3 years ago

“Whole process from initially booking through to time of visit was handled by Sleeps12 very efficiently, and any questions swiftly dealt with. If they didn't have immediate answer, they promised to find out and come back to me asap, which they did. Would recommend and use again.”

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Posted 3 years ago

Sleeps12.com is rated 4.9 based on 1,070 reviews