Sleeps12.com Reviews

Name: Sleeps12.com
Rating: 4.91

4.9 Rating 1,070 Reviews

99 %

of reviewers recommend Sleeps12.com

4.9

Based on 1,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Sleeps12.com:

We work hard at Sleeps 12 to make sure your stay is the best ever. Come and spend time at our beautiful big cottages and houses; perfect for large group holidays, celebrations, hen weekends and corporate team building breaks or hospitality.

It’s all about having a relaxing time in gorgeous surroundings – time to unwind, to be together and make wonderful memories. Our big holiday houses aren’t just places to stay, they’re places to enjoy.

Visit Website

Phone:

01823 665500

Sleeps12.com 5 star review on 3rd October 2024

Penelope

Sleeps12.com 5 star review on 5th September 2024

Cristina

Sleeps12.com 5 star review on 18th July 2024

Linda

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always available to answer queries regards upcoming stays…a very good service.”

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Posted 3 years ago

Thank you for your review war are pleased to hear that you were happy with our service.

Posted 3 years ago

“What a fabulous time spent at Jurston Barn in Somerset!! Sleeps12 arrangement of our visit was first class. Communication was excellent and any questions or concerns were dealt with professionally and promptly. Jurston Barn itself was stunning. It was exactly as the photographs showed. The owner,Ann, was delightful and she made our stay even more special. I would highly recommend Sleeps12 and Jurston Barn!”

Helpful Report

Posted 3 years ago

Thank you for your review, we are extremely pleased to hear that you enjoyed your stay at Jurston barn and that you found our visit arrangements, first class. we hope to see you again in the future.

Posted 3 years ago

“Great service and support. Thankyou.”

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Posted 3 years ago

Thank you for your review and we hope that you will be using our service again.

Posted 3 years ago

“I found all the communication from sleeps12 regarding my booking was excellent. Any time I phoned the staff were really friendly and sorted my query instantly. It made me feel so reassured and confident that the accommodation was going to be spot on- and it was. I would highly recommend booking with sleeps12.”

Helpful Report

Posted 3 years ago

Thank you for your review, We are pleased to hear that you found our communication and staff to a high standard and that your accommodation was spot on.

Posted 3 years ago

“Excellent service . Friendly personable staff who answer queries quickly and efficiently Good communication Security deposit returned promptly.”

Helpful Report

Posted 3 years ago

We are very pleased to hear you were happy with our staff and service and thank you for your review.

Posted 3 years ago

“Booking went smoothly, queries dealt with in a timely fashion. Would use this company again.”

Helpful Report

Posted 3 years ago

Thank you for your review, we hope to see you again.

Posted 3 years ago

“Sleeps12 were very helpful with our booking for a large family group. Our accommodation was of a very high standard. Any queries we had were dealt with quickly, we enjoyed a lovely weekend together as a family.”

Helpful Report

Posted 3 years ago

We are pleased to hear you were happy with the high standard of the property and more pleased to hear that your family enjoyed your weekend together with us.

Posted 3 years ago

“Property excellent standard and sleeps 12 staff a joy to deal with, always helpful and friendly. Stayed in two houses with them and they really have been excellent.”

Helpful Report

Posted 3 years ago

Thank you for your kind review, We are glad to hear that you enjoyed dealing with us.

Posted 3 years ago

“Excellent customer service especially from Jessica who looked after us when having to move our dates during the pandemic ! She was very prompt in answering all queries a true asset to the company”

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Posted 3 years ago

Thank you for your review and we are pleased to hear that you were happy with Jessica's customer service

Posted 3 years ago

“I have used Sleeps 12 twice now for two different properties and I find the service first class. I would highly recommend Sleeps 12 to friends and family. Both properties I stayed at were excellent. I was also impressed at the speed the security deposit was paid back as other companies tend to string this out for two - three weeks. All descriptions , images and other info were accurate which enabled me to make an informed choice. Excellent service!”

Helpful Report

Posted 3 years ago

We are very pleased to hear you were happy with our service. we look forward to having you stay with us again.

Posted 3 years ago

“The whole booking process from start to finish was effortless and stress free. Great communication throughout. Will definitely use again”

Helpful Report

Posted 3 years ago

We are pleased to hear you found our company easy to use and we look forward to your next stay

Posted 3 years ago

“Service was impeccable we were informed every step of the way . Have already passed on your details. Will definitely be using you again From a very happy customer Regards Robert Long”

Helpful Report

Posted 3 years ago

Thank you for your kind review, We are very happy to hear you found our service impeccable. We look forward to seeing you again

Posted 3 years ago

“Easy to book with, booking deferred for 12 months without question due to covid restrictions. Timely reminders when payments were due and prompt return of our deposit. Add to this the property was outstanding and Ella Phant the cater used from website produced food and service of outstanding quality.”

Helpful Report

Posted 3 years ago

We're pleased to hear that you were happy with our service and property.

Posted 3 years ago

“Sleeps12 are amazing! You always respond to things quickly, efficiently and have been incredibly helpful. We must have hired over a dozen properties with you over the years and you have always been there, on hand with help, advice, suggestions on what to do, where to eat, caterers and anything else. Through the pandemic, you showed great flexibility with our bookings. The properties are always maintained to the highest standards and are fully equipped. I would highly recommend you to others (and I have done so) - you are a very reliable and trustworthy business.”

Helpful Report

Posted 3 years ago

We thank you for your loyalty to our business and your kind review. we look forward to you staying again.

Posted 3 years ago

“Very easy booking process. Booking delayed a year due C19, rebooking was easy. Refunds, where appropriate, were managed quickly without fuss. Would definitely use again”

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Posted 3 years ago

we are pleased to hear that you were happy with our management of your booking during covid and we look forward to seeing you again.

Posted 3 years ago

“What an amazing stay at Hill View for my mums 70th!! The location and property was more than we imagined. We will definitely be returning in the future. ❤️”

Sleeps12.com 5 star review on 17th November 2021

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Posted 3 years ago

We are glad to hear you enjoyed the property and we hope your mum enjoyed her 70th. we look forward to seeing you soon.

Posted 3 years ago

“From start to finish Sleeps 12 staff took care of everything. If I had any questions re my booking they were on it straight away, I always got a call back, when I paid my security bond I was told it would be paid back on the Wednesday after I left the property, and this was the case. No qualms at all, All the staff I spoke or dealt with were extremely friendly and professional one in particular I dealt with more was Jessica, very helpful professional and personable .. i emailed or called .. I will book again and would recommend thoroughly”

Helpful Report

Posted 3 years ago

We are delighted to hear that Jessica was helpful and that you found everything taken care of.

Posted 3 years ago

“Lovely welcome at the house loads of space for everyone to relax and enjoy, bedrooms and bathrooms gorgeous, swimming pool lovely and clean everything you could need for party of 12, we enjoyed it so much didn’t want to leave”

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Posted 3 years ago

We are very pleased to hear you enjoyed the property so much you didn't want to leave. we hope to see you soon for another holiday

Posted 3 years ago

“Beautiful house, spotlessly clean. Would definitely go back there again. We all had a lovely time there. Couldn’t fault it.”

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Posted 3 years ago

Thank you for your review, we are pleased to hear you wish to return.

Posted 3 years ago

“Fantastic weekend at Fuzzy Orchard. Everything you could possibly need. Very comfortable en suite bedrooms, amazing pool and hot tub and the games room was perfect for our family break. Can’t wait to come back. 😁”

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Posted 3 years ago

we look forward to seeing you again, and we are glad to hear you enjoyed the pool facilities.

Posted 3 years ago

Sleeps12.com is rated 4.9 based on 1,070 reviews