Sleeps12.com Reviews

Name: Sleeps12.com
Rating: 4.91

4.9 Rating 1,070 Reviews

99 %

of reviewers recommend Sleeps12.com

4.9

Based on 1,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Sleeps12.com:

We work hard at Sleeps 12 to make sure your stay is the best ever. Come and spend time at our beautiful big cottages and houses; perfect for large group holidays, celebrations, hen weekends and corporate team building breaks or hospitality.

It’s all about having a relaxing time in gorgeous surroundings – time to unwind, to be together and make wonderful memories. Our big holiday houses aren’t just places to stay, they’re places to enjoy.

Visit Website

Phone:

01823 665500

Sleeps12.com 5 star review on 3rd October 2024

Penelope

Sleeps12.com 5 star review on 5th September 2024

Cristina

Sleeps12.com 5 star review on 18th July 2024

Linda

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely house and pool, kitchen fabulously equipped and all exceptionally clean. Only downside is the horrendous amount of flies due to the neighbouring farm. Also the 9.30am checkout with a big family is challenging!!!!”

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Posted 4 years ago

Thank you for taking the time to leave your review, it really is appreciated.

Posted 4 years ago

“The experience of booking with Sleeps12 has been excellent from first contact last year despite such extraordinary unforeseen circumstances in recent times. Any attempt to contact them was always responded to promptly. The accommodation at Holemoor Stables was superb and the attention to detail in respect of Covid19 restrictions was exemplary. The owners could not have been more helpful. We had a fabulous family holiday and could not recommend Sleeps12 or Holemoor Stables more. July 2020”

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Posted 4 years ago

Thank you Diane for taking the time to leave such a lovely review, it is very much appreciated.

Posted 4 years ago

“Although the property was good, however there were some mishaps for example there was no refrigerator (large) as the old broke and the new open was ordered but was unable to deliver before our arrival. Was told to use the new refrigerator will arrive first thing next morning, which it but food for 14 people was hard to store in a tiny under cupboard fridge, the manager sue was great, she was very helpful, we managed to store some food to our neighbouring holiday maker and also sue taken some chilled food home to store. Overall good holiday and experience”

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Posted 4 years ago

Thank you for taking the time to leave your review, I am so pleased they were able to replace the faulty fridge for you the following day and that you had a good holiday.

Posted 4 years ago

“Your company have been helpful courtious and informative. I would recommend and use you again. Thank you”

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Posted 4 years ago

Thank you.

Posted 4 years ago

“The house was as described very clean really well equipped excellent host definitely would recommend and visit again Excellent stay”

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Posted 4 years ago

Thank you Gillian. We are so pleased you enjoyed your stay at Viney Hill in Gloucestershire. Thank you for taking the time to leave your review.

Posted 4 years ago

“We had a fantastic week. The house catered really well for large groups and we loved the hot tub, swimming pool and steam room. Would definitely stay there again. Thanks Sean & Family.”

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Posted 4 years ago

Thank you for taking the time to leave your review. We are so pleased you had such a lovely time at Walnut Arbour in Somerset. Hopefully we will be able to accommodate you again in the future.

Posted 4 years ago

“We have just returned from an excellent 4 night break booked via sleeps12.com who were very efficient and helpful throughout the booking process. Helen was great at quickly replying to any questions we had prior to making the booking relating to the current restrictions which were in place re Covid19. We went ahead with the booking for 6-10/07 and am so glad we did as we had a fantastic time! Thank you!”

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Posted 4 years ago

We are so pleased you were able to take your break at Culmbridge House in Devon. Thank you for taking the time to leave your lovely review, we really do appreciate it.

Posted 4 years ago

“Despite cancellation of all travel /holidays during lockdown, this family run business gave us support and information to make everything less stressful. As a result we have had no hesitation in re booking for 2021.”

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Posted 4 years ago

Dear Rosie, thank you for taking the time to leave your review and we look forward to accommodating you in 2021.

Posted 4 years ago

“Wonderfully understanding and constructive guidance throughout these uncertain times. Couldn’t have wished for a more practical and informative response. We will not hesitate to book again.”

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Posted 4 years ago

Thank you Margo for taking the time to leave your review, it is very much appreciated and we look forward to being able to accommodate in the future.

Posted 4 years ago

“Excellent The property was Fantastic”

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Posted 4 years ago

Thank you.

Posted 4 years ago

“We had a wonderful stay at Garden Court, Dorking. Sleeps12 were highly efficient with our booking from start to finish. Jessica and Helen helped us through the difficulties and changes that were made due to the Covid 19 pandemic. We would highly recommend this company and the property. Fiona”

Helpful Report

Posted 4 years ago

Thank you Fiona for taking the time to leave such a lovely review, it is very much appreciated.

Posted 4 years ago

“Do not book with this company! Communication is poor and are trying to recuperate money lost due to the COVID 19 situation in what ever way they can. I booked a house for 16 people last year and within a few weeks my father who was healthy suddenly died of a cardiac arrest. Due to religious reasons my mum would not be able to go and we did not want to leave her on her own at this awful time. After a firm call by my brother, they agreed to let us change our booking to this year. We had the option to make the dates available for others to book and we would lose 20% of the cost should someone else take our booking. When I checked with sleeps12 in January 2020 they told me no one had taken the booking but not to worry because even if no one else took the dates we would have the option to move the booking to a date that suits the whole family and that they would contact me as soon as some else takes the booking. In June I called to check the dates of the booking as we wanted to go ahead and keep our booking, if government’s advice allows this. No one had been in contact from sleeps12 so I assumed no one had taken the booking which made sense as the government had not made any announcement regarding families meeting which would therefore not enable companies such as sleeps12 to take any new bookings. Upon contacting them I received an abrupt email to say I had cancelled my booking. I responded and explained what had been agreed and demanded that some calls me. After several attempts I managed to get through to someone and was told that another customer had taken the dates and property booked by us. I asked about not being informed and the refund. I was told that the finance team would be in touch. I then received another email to say that there would be no refund. I replied demanding someone from management calls me. Nobody called but instead I received an email to say I would receive £1500 of the £4050 we paid. I called again for an explanation. They were rude and insensitive. Started to tell me how the house owner had done us a favour last year by allowing us to change the dates , I pointed out it was compassion he had shown not so much a favour. She carries on by saying we had chosen to change the dates , I had to remind her that we hadn’t chosen to lose our father! I became really upset over the phone and had to end the call. When I called back I was told ‘this is over’ They kept changing what they said... 1st they told me I had cancelled the booking Then someone else has booked out dates and the finance team will be in touch Then there would be no refund This changed over night to £1500 I’m so disappointed. We thought we were dealing with honest professional people. My Mum is looking forward to spending time together with her children and grandchildren- don’t know how to tell her we’ve no longer got a booking not to mention the financial loss.”

Helpful Report

Posted 4 years ago

Dear Mehzabin. It was unfortunate that just before your stay in 2019 that your father died and you were unable to attend your booking with us. Unfortunately you had not taken out insurance, which would have meant you could have recovered the cost of your holiday, leaving nobody out of pocket. Instead the owner very compassionately let you have a date the following year. This was at a complete expense to them, making them your insurer. You then cancelled the booking for 2020. The owner was keen to get you some money back and despite the Covid-19 outbreak was able to recover £1500 for you. I can't stress enough how important it is for guests to make sure they are insured.

Posted 4 years ago

“We booked with Sleeps12 after having hunted for the right holiday place for quite a while. As soon as I gave them our needs they were right on the case and extremely helpful with the ins and outs of each property helping me decide which one to book. Through out the Covid19 issues Sleeps12 have kept in touch and been as helpful as they could be, helping us to rearrange things more than once. Thank you Sleeps 12. We are really looking forward to our holiday”

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Posted 4 years ago

Dear Ingrid, thank you for taking the time to leave such a lovely review, it is very much appreciated. We look forward to welcoming you at Pound Farm in Somerset.

Posted 4 years ago

“Helen at Sleeps 12 has been so helpful and understanding, in rearranging our large family booking. It’s been great to deal with a company who have been so adaptable under such challenging circumstances.”

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Posted 4 years ago

Thank you for taking the time to leave your review, I will pass this onto Helen for you.

Posted 4 years ago

“What a fantastic and professional company/team to deal with, very helpful and sympathetic with regards to the Covid-19 situation. Went above and beyond to help sort out our booking during these unexpected times. Thank you Sleeps12, we look forward To our stay and will highly recommend.”

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Posted 4 years ago

Thank you Abbie for leaving your review, it really means a lot at this difficult time.

Posted 4 years ago

“Owing to the corona virus travel restrictions we unfortunately had to cancel our holiday. Helen at sleep 12 was extremely helpful, corresponding immediately and dealing with the situation promptly. We were so pleased with the assistance provided by Helen that we have booked through sleep 12 for next year.We would definitely recommend this company. Mr Arthur McErlane Glasgow”

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Posted 4 years ago

Thank you so much for taking the time to leave your review, we very much appreciate it at this difficult time and look forward to accommodating you next year.

Posted 4 years ago

“So sad we are unable to go away to the property we had booked with Sleeps12 in June, we are unable to commit to rebooking at present and they were very understanding and refunded us without any quibble. Thank you we really hope we will be able to book with you again soon.”

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Posted 4 years ago

Thank you Debbie for taking the time to leave your review, hopefully we will be able to accommodate you on another occasion.

Posted 4 years ago

“We had a holiday booked for 1st June this and after much consideration, realised that this could not go ahead due to the COVID-19 restrictions. We were unable to defer our holiday to another time as it was difficult for everyone to organise their annual leave. The Sleeps 12 team Jessica in particular, have been communicating with us throughout, helping us to rearrange if needed, and have offered a refund without quibble. Thank you for restoring my belief, that money is not the be all and end all. Keep well and stay safe.”

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Posted 4 years ago

Thank you Lucy for taking the time to leave this review. We hope you keep well and that we can accommodate you sometime in the future.

Posted 4 years ago

“Incredibly helpful and friendly staff. I have been kept fully informed during the entire booking process. Lovely website. Easy to use.”

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Posted 4 years ago

Thank you.

Posted 4 years ago

“Incredibly helpful and friendly staff who have kept me fully informed from the start of the booking process. Great website.”

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Posted 4 years ago

Sleeps12.com is rated 4.9 based on 1,070 reviews