Sleeps12.com Reviews

Name: Sleeps12.com
Rating: 4.91

4.9 Rating 1,070 Reviews

99 %

of reviewers recommend Sleeps12.com

4.9

Based on 1,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Sleeps12.com:

We work hard at Sleeps 12 to make sure your stay is the best ever. Come and spend time at our beautiful big cottages and houses; perfect for large group holidays, celebrations, hen weekends and corporate team building breaks or hospitality.

It’s all about having a relaxing time in gorgeous surroundings – time to unwind, to be together and make wonderful memories. Our big holiday houses aren’t just places to stay, they’re places to enjoy.

Visit Website

Phone:

01823 665500

Sleeps12.com 5 star review on 3rd October 2024

Penelope

Sleeps12.com 5 star review on 5th September 2024

Cristina

Sleeps12.com 5 star review on 18th July 2024

Linda

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous relaxing holiday. The house itself was charming. The service was efficient and friendly. Everything needed for a perfect holiday. Cant think of anything that would have improved it.”

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Posted 3 years ago

Thank you for your review. Pleased to hear you had a relaxing holiday at Culmbridge House in Devon.

Posted 3 years ago

“Fantastic location and accommodation. My entire family had a wonderful time. Simone greeted us and was very helpful and accommodating. Thanks for a great break.”

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Posted 3 years ago

Thank you for your review, great to hear you had a wonderful stay at Ramscombe in Somerset.

Posted 3 years ago

“Despite both our bookings being during COVID times, our experiences with Sleeps 12 have been smooth, efficient and helpful. Our trips have run seamlessly and both Sleeps 12 and the host parties have been excellent.”

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Posted 3 years ago

Thank you for taking the time to leave a review.

Posted 3 years ago

“We have been renting holiday properties from Sleeps12 for over 10 years now - beginning with a combined 30th & 40th and we’ve now gone past a 50th! Customer service is always friendly and prompt. The calibre of properties and hosts, means we always know our house is going to be pristine and of the highest quality - removing that pre holiday uncertainty. We are yet to find another holiday rental company that compares. Highly recommend Sleeps12 for those important gatherings and precious holidays. Rachel Tyrrell.”

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Posted 3 years ago

Thank you Rachel for such a lovely review. We are so pleased you continue to enjoy our properties and hope you continue to enjoy them for the 60th, 70th and in between too!

Posted 3 years ago

“Sleeps 12 we’re helpful from the beginning and they provided the best service from beginning to end, helping me to find suitable accommodation. They were always available to answer any questions. Will definitely be using them again.”

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Posted 3 years ago

Thank you for your review. We are always happy to help guests with any queries and we look forward to helping you with your next holiday.

Posted 3 years ago

“we booked this holiday in 2019 for a break in 2020 then the pandemic hit,well sleeps 12 were so helpful and and easy to talk to,we rebooked for 2021 and have just got back, our whole family had a wonderful time,we stayed at Ramscombe and it was everything we wished for ,honestly it had everything you needed for a large family, it was clean and tidy and the pool was just right. the children were nevr out of it.we will definately use sleeps 12 again.”

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Posted 3 years ago

Thank you. I'm so pleased you were eventually able to enjoy your family holiday after moving due to the pandemic and we look forward to organising your next stay.

Posted 3 years ago

“The service and advice provided were excellent. I was kept up to date every step of the way for our booking. The security deposit was refunded within a few days. I would definitely book with Sleeps12 again and have, in fact, already made a booking for next year.”

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Posted 3 years ago

Thats great to hear, thank you for your lovely review. We hope you enjoy Shires again next year.

Posted 3 years ago

“Very quick response to queries. Booking and payment easy. Would definitely use again and recommend.”

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Posted 3 years ago

Thank you.

Posted 3 years ago

“Very pleased with our accommodation lots of space weather was kind to us and hopefully if all goes well we will be booking again for next year, and a big thank you to all staff that made our stay so enjoyable 😀😀”

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Posted 3 years ago

Thank you, pleased to hear you enjoyed your stay at Thorncombe and we look forward to you booking with us again.

Posted 3 years ago

“From booking to after we returned home, sleeps12.com have been excellent. I will definitely use again and already recommended to family and friends”

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Posted 3 years ago

Thank you for taking the time to leave such a lovely review and for recommending us.

Posted 3 years ago

“I am very pleased with service we went to beverbrook barn its excellent clean with all accessories we needed they thought of everything.owner is very friendly and helpful definitely will book again 10out of 10”

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Posted 3 years ago

Thank you.

Posted 3 years ago

“We are a repeat customer of sleeps12 (5 times). The standards of all the properties have always been excellent and we have never been disappointed. We know exactly what to expect and have always got it. Communication with the Sleeps 12 team is always friendly and efficient, with any queries sorted out really quickly. We are already rebooked and would not hesitate to book any of the properties on their books.”

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Posted 3 years ago

Thank you for taking the time and leaving such a lovely review. It's great that you are getting such a consistent experience from our team and our properties.

Posted 3 years ago

“As a repeat customer of sleeps12.com I have always found it easy to book online, its hassle free & easy to see the availability of the properties, then last year when covid altered everyone's lives it was easy to alter the booking, simply to change & hassle free as always.”

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Posted 3 years ago

Thank you so much for taking the time to leave such a lovely review, it is very much appreciated.

Posted 3 years ago

“The service was fantastic from start to end, and I would definitely book with sleeps 12 again.”

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Posted 3 years ago

Thank you Patricia, we look forward to you booking with us again.

Posted 3 years ago

“What can I say 5 star service .. they helped with making sure our holiday booking was easy and stress free highly appreciated and recommended.”

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Posted 3 years ago

Thank you so much for taking the time to leave your kind words.

Posted 3 years ago

“We booked a weeks stay at Pitmaston House through Sleeps 12. Our booking was dealt with quickly & efficiently. We had a lovely stay. The house was amazing & there wasn’t anything we could fault. On our return the security deposit was returned in full within a couple of days. My experience with Sleeps 12 was excellent & I wouldn’t hesitate to recommend them to my family & friends.”

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Posted 3 years ago

Thank you for taking the time to share a review. We are pleased to hear the property and service lined up to provide you with an excellent experience.

Posted 3 years ago

“Amazing customer service, would highly recommend this company. Nothing was too much trouble for them. When ringing to ask questions they were also very polite and understanding to our situation. Our security deposit was transferred back very quickly too.”

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Posted 3 years ago

Thank you Kirsty, that's great to hear.

Posted 3 years ago

“Great customer service. Sleeps12 advisors were on hand to answer my queries and help with booking Pound Farm. Hope to book via sleeps12 again in the future.”

Sleeps12.com 5 star review on 6th May 2021

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Posted 3 years ago

Thank you, I'm pleased we could answer all your queries and we look forward to you booking with us again.

Posted 3 years ago

“Great properties, easy to book and all done online which suits me. I did feel like I received too many emails though!”

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Posted 3 years ago

Thanks for your review Louise, I'm pleased it was all straightforward for you. We will have a look at the number of e-mails you receive.

Posted 3 years ago

“We had a wonderful stay at Whitehaven. Such fantastic surroundings in the heart of the Forest of Dean. Very safe for children and a lovely play area. The swimming pool was great and the heated summerhouse perfect for outdoor eating. The house was spotlessly clean and had everything that we needed. We would have no hesitation in booking again.”

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Posted 3 years ago

Thank you for taking the time to leave a review and we hope to hear from you again for future bookings.

Posted 3 years ago

Sleeps12.com is rated 4.9 based on 1,070 reviews