Sleeps12.com Reviews

Name: Sleeps12.com
Rating: 4.91

4.9 Rating 1,070 Reviews

99 %

of reviewers recommend Sleeps12.com

4.9

Based on 1,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Sleeps12.com:

We work hard at Sleeps 12 to make sure your stay is the best ever. Come and spend time at our beautiful big cottages and houses; perfect for large group holidays, celebrations, hen weekends and corporate team building breaks or hospitality.

It’s all about having a relaxing time in gorgeous surroundings – time to unwind, to be together and make wonderful memories. Our big holiday houses aren’t just places to stay, they’re places to enjoy.

Visit Website

Phone:

01823 665500

Sleeps12.com 5 star review on 3rd October 2024

Penelope

Sleeps12.com 5 star review on 5th September 2024

Cristina

Sleeps12.com 5 star review on 18th July 2024

Linda

140

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have had 3 holidays with Sleeps 12 and have always been very happy with the houses we have rented, the helpfulness of people in the office and the locations that we chose. This years choice ( Fuzzy Orchard) was exceptional. Wonderful surroundings, every room so well looked after and every amenity you could wish for. We are a family with mixed ages from 80 down to 14. Thank you to everyone involved.”

Helpful Report

Posted 3 years ago

Excellent, we are always very happy to help and look forward to helping you with many more future stays. Thank you.

Posted 3 years ago

“Fantastic house that we stayed in and excellent customer service from the team before and after x”

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Posted 3 years ago

Great to hear you liked Pound Farm in Somerset and thank you for leaving us a positive review.

Posted 3 years ago

“Sleeps 12.com provided efficient, friendly service and the property we rented was spectacular, Highly recommended.”

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Posted 3 years ago

Excellent, pleased you enjoyed the Shires and thank you for leaving us such a nice review.

Posted 3 years ago

“Excellent service, top accommodation. I will definitely use sleeps 12 again.”

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Posted 3 years ago

Wonderful, thank you

Posted 3 years ago

“We have booked through Sleeps12.com on a number of occasions & we have been satisfied with the Customer Service each time. Queries are answered promptly & E-mails are sent well in advance of any action required.”

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Posted 3 years ago

Thank you for your kind words.

Posted 3 years ago

“Excellent customer service We’ll organised”

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Posted 3 years ago

Thank you

Posted 3 years ago

“Absolutely recommend Sleeps12.com. We had an amazing family holiday with 15 of us staying at Pound Farm in Somerset. It was a beautiful house with swimming pool, sauna and hot tub. The owners James and Kate were very welcoming and even baked a beautiful lemon drizzle cake for our arrival. Would 100% recommend staying here.”

Sleeps12.com 5 star review on 7th September 2021

Helpful Report

Posted 3 years ago

Great, pleased you had such a good time. Thank you for taking the time to leave a review.

Posted 3 years ago

“A Professional approach to organising our weekend away, with a high level of propoerties in the South West. This was our second time using Sleeps12. Enjoyed our weekend at Croftview and have already rebooked again for 2023 (no availability in 2022!!!)”

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Posted 3 years ago

Excellent thank you.

Posted 3 years ago

“Easy to deal with on the phone. Website is well laid out and very informative”

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Posted 3 years ago

Thank you

Posted 3 years ago

“"The best holiday I have ever had!" is what our 10 Year old grandson said about the property. Amazing facilities - perfect for an extended family holiday - with a range of ages. The kids absolutely loved the pool - depth was safe, which made it even more fun. Close to lots of places of interest. Will be back!”

Helpful Report

Posted 3 years ago

Excellent, praise indeed from your grandson. Great to hear he and all of you had such a great time at Holemoor stables in Somerset.

Posted 3 years ago

“Very helpful and efficient”

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Posted 3 years ago

Thanks

Posted 3 years ago

“We found Sleeps 12.com provided excellent information regarding the property. Communication was always quick and efficient. As a result we had a superb weekend with all our family. Many thanks”

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Posted 3 years ago

Excellent, thank you for your kind words.

Posted 3 years ago

“What can I say? Everything was as advertised The property itself was great and the peace and quiet wonderful.Family made good use of the pool,hot tub and sauna. The table football and pool table provided hours of entertainment for the grand children and ,it should be said,for my son's in law. Ashley was marvellous,unobtrusive,but available if needed,and the welcome cake was fantastic. Our beagle was fascinated by the robot lawnmower and spent ages barking at it and chasing it around the grounds.”

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Posted 3 years ago

Thank you for such a wonderful review. Its great to hear you had such a good time at Fuzzy Orchard in Somerset.

Posted 3 years ago

“Wonderful website. Excellent comms. Superb service. This is now our go-to supplier for great holiday homes! Thank you!”

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Posted 3 years ago

Great thanks, we look forward to helping you find more great holiday homes in the future.

Posted 3 years ago

“Everyone I had contact with regarding my booking was helpful, polite and if they couldn't answer my question immediately they told me so, then came back with the answer or advice. I would thoroughly recommend this company. They know their stuff.”

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Posted 3 years ago

Thanks for taking the time to leave us a positive review.

Posted 3 years ago

“Excellent service …very prompt to reply and helpful where necessary . I would definitely use Sleeps 12 again .”

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Posted 3 years ago

Thank you, we appreciate the time taken to give us a positive review.

Posted 3 years ago

“We have used sleeps12 twice now to stay at Holemoor Stables for a big family reunion. If this is representative of all the sleeps12 properties, you cannot go wrong, it was perfect. The sleeps12 website gives you all the info and pictures you need to make a decision, with nothing hidden, and the property exceeds all expectations - very clean, well equipped, beautiful and comfortable bedrooms and bathrooms. The sleeps12 staff answered questions quickly and were very helpful and knowledgeable about the properties.”

Helpful Report

Posted 3 years ago

I'm pleased to hear you continue to enjoy Holemoor stables, and hope to handle more bookings for you here or at any of our other properties which you will find to the same standard. Thank you for a lovely review.

Posted 3 years ago

“The Plough at Bradford Leigh was largely fine (comments on it sent elsewhere). We booked last year when choices were very limited and would have preferred a house with pool and rather more leisure facilities. Sleeps12's business model is rather inflexible when it comes to changing the booking to another property: there were loads of cancellations and offers this year which we were unable to take advantage of because (I was told) we would have to risk our booking at The Plough not being transferred to another person and so might finish up paying for both. So although we finished up with a pretty good (actually rather expensive) holiday we felt rather trapped in our first choice. And yes: value for money was not great - we occupied 15 out of 20+ bed spaces, but had to pay for the lot. I expect rather more flexibility and 'fairness' if we are to book again.”

Helpful Report

Posted 3 years ago

Thank you for your review. I’m sorry to hear your choice of property was not a property you originally wanted to book. Looking for a property when there is limited availability is always difficult and has been even more limited with the pandemic causing issues over the last 18 months. We would always advise potential guests to research properties and book well in advance to avoid disappointment, especially if you are looking for a property with a pool and other leisure facilities. I must also point out here at Sleeps 12 we pride ourselves in our customer service and if in any doubt when choosing a property you can call the office where one of the team will be more than happy to help. Although disappointing for yourself and the group, as you felt you could not move from your booked property to take advantage of a special offer or alternative property, your option to move was presented to you and had you wished to move you could have done so. With regards to the price of the property, the price you pay is for the property and not per person. Your choice to book a property that slept 20+ was very simply your choice and I am sure you can appreciate Sleeps 12 are not responsible for this fact. I am sorry you felt we were inflexible and even unfair and I am hopeful that this response will highlight that it was ultimately your decisions that led you to feel frustrated about the situation you found yourself in. As you can see from our other reviews we generally have very happy customers and hope that we can help you find a property that better matches your requirements next time.

Posted 3 years ago

“Would definitely recommend Sleeps12.com. Extremely efficient, frequent communication and an immediate return of our security deposit. Would happily choose them again.”

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Posted 3 years ago

Excellent, thank you.

Posted 3 years ago

“Sleeps 12 were great with customer service. Every step of the booking process was simple and straight forward. Communication was excellent. Nothing was too much trouble”

Sleeps12.com 5 star review on 17th August 2021

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Posted 3 years ago

Great to hear thank you. We hope you enjoyed your time at Ramscombe in Somerset.

Posted 3 years ago

Sleeps12.com is rated 4.9 based on 1,070 reviews