Skin Shop Reviews

Name: Skin Shop
Address: Unit 7–9 Romsey Industrial Estate, Greatbridge Road, Romsey,, Unit 7–9 Romsey Industrial Estate, Greatbridge Road, Romsey,, Hampshire
Rating: 4.78

4.8 Rating 6,150 Reviews

95 %

of reviewers recommend Skin Shop

4.8

Based on 6,150 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Skin Shop 5 star review on 10th September 2024

Anonymous

Skin Shop 5 star review on 15th August 2024

Ashleigh Rothery

Abigail Tester

Anonymous

Anonymous // 01/01/2019

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“Always easy to order and delivery is quick. Due to a damaged package, my last delivery was missing three items. Skin Shop dealt with the problem very promptly and in a very friendly and helpful manner. Thank you so much.”

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Posted 9 months ago

“one product was out of stock and had to wait for it to come back in stock before I received my other two items - I did ask yo cancel my order but did not receive a reply”

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Posted 9 months ago

“Easy to order and I was kept updated”

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Posted 9 months ago

“Been using Skin Shop for about 12 months with no problems, website easy to navigate and delivery prompt.”

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Posted 9 months ago

“Informative and helpful”

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Posted 9 months ago

“I have been ordering from skin shop since 2017 and when an order came last week and damaged of 3 tubes or celafen thats exactly what they replaced.after not being able to raise a ticket on the website I had to go through a phone line and use the ordering line and a great guy dale raised the ticket for me . An email arrived stating they are sending 3 tubes of Celafen and when I replied to the email stating what happend to good will gesture as this was £80.00 worth of order . I have yet to receive a reply. Loyalty means absolutely nothing now where it used to count . Very disappointed this took me 5 minutes to answer this email sent to me for there survey why doesn't it cut both ways .”

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Posted 9 months ago

“There is something different, and special about the products from Skin Shop. They are simple, but really feel (and look) like they make a positive difference to my skin. I especially like the TeQ serum and previously I've used the kalme undercoat cream and it really helps to desensitise my skin. I have the Oregon cream on my elbows and I think it helps to soften the skin.”

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Posted 9 months ago

“Amaing prduct for dry and irrating eyes, i have tried alot of products but this beats all of them hands down.”

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Posted 9 months ago

“Quite expensive delivery”

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Posted 9 months ago

“Excellent service.”

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Posted 9 months ago

“Always fast delivery and every item ordered works well for me.”

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Posted 9 months ago

“Quick delivery!”

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Posted 9 months ago

“Excellent product, really does help a little with my all over body pain. Very quick delivery times. Will buy again.”

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Posted 9 months ago

“Excellent products - really helped to calm my skin after allergic reactions and redness.”

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Posted 9 months ago

“Recommended the lip duo by a friend who also suffers from cold sores - I’ve already started using the lip balm and love it ! It’s totally different to the harsher petroleum jelly lip balms , it’s a game changer - totally addicted to using it and really hydrates my lips”

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Posted 9 months ago

“Good service. The butter and milk salve is helping my dry elbows and eczema on my leg . I have used 3tubes and a 4th awaits. Hoping the eczema has cleared by the end of the 4th but worried I am most at a sticking point.”

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Posted 9 months ago

“I've been ordering the kalme products from skin shop for years. Site is easy to use and I love the products”

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Posted 9 months ago

“Always great service.Thank you”

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Posted 9 months ago

“What a find! I'm in the United States but had no problems with ordering and receiving my order! It was so fast.”

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Posted 9 months ago

“Great service. Easy to shop. Kept updated on shipment.”

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Posted 9 months ago

Skin Shop is rated 4.8 based on 6,150 reviews