Skiidy Gonzales Transfers Reviews

Name: Skiidy Gonzales Transfers
Address: 1673 Route de la Plagne, Morzine
Rating: 4.77

4.8 Rating 919 Reviews

97 %

of reviewers recommend Skiidy Gonzales Transfers

Company Reviews

Metrics

Info

4.8

Based on 919 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0450373685

Email:

info@skiidygonzales.com

Location:

1673 Route de la Plagne
Morzine
74110

Skiidy Gonzales Transfers 5 star review on 15th January 2024

Andrew

Anonymous

Anonymous // 01/01/2019

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“Excellent service from booking through to departure drop off. We paid for a private transfer and our representative was waiting for us as soon as we'd landed. Only reason for not giving 5 stars was our driver was new to the company and got lost on the way to the resort adding an extra couple of hours to the journey. Our son had to navigate using his phone! Return journey was much smoother and very professional.”

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“I arranged for Skiidy to transfer me back to Geneva in December 2017. They picked me up from my accommodation at the time specified, and after picking up a couple more people in Morzine, I was at Geneva airport in good time for my flight.”

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“Excellent transfer company. All in time, quickly comfortable. Be sure to use once again your services.”

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“We have used Skiidy Gonzales transfers twice before, drivers have always been helpful, friendly and, if delays occur, kept us informed. Pick up from apartment always in good time for flight home. - Why wouldn't you choose stress free transfers ?”

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“They are always punctual, friendly, polite and excellent drivers.”

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“You looked after us so well, even telephoning the owner of the appartment to get the keys. Very quick, prompt and efficient service. Couldn't be faulted. Thank you so much.”

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“Hi, Very easy to find in the airport , friendly staff ..........set up the bluetooth on the radio so my son could play his music ... on time both ways and careful driving, will be using again if needed and definitely recommend Skiidy to others . Thanks everyone !”

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“I didn't have to wait at Geneva before we left and they are always on time picking you up to head home. Very polite, cheery and often interesting drivers.”

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“On time, reliable, safe, excellent driver - smooth and calm, comfortable vehicle.”

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“Very firiendly drivers who were on time and very efficient. Couldn’t fault them.”

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“Being met by a friendly "sombrero" ! Always very punctual, excellent, careful drivers, Makes us feel very confident with the transfer.”

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“The 2 drivers we had were excellent, punctual and welcoming, safe and confident drivers and very sociable and informative. Would recommend this company.”

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“We have now used Skiidy Gonzales twice and each time they have been Punctual, helpful, on time and good value for money. The first time my son left his device on in the vehicle and we received an immediate response when we emails them to confirm when they found it. They then arranged to return to us - a holiday disaster averted!!”

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“Great, excellent company, super communication, would definitely use again.”

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“Safe driving Polite driver Safe trip Thank you”

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“Great service. Very punctual.”

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“A bit of a wait at Geneva but a good job”

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“I've use Skiidy a few times now and have found the service excellent, ready as planned to take you to the resort, information at hand to bring you home, They even worked with us this year to ensure we had extra time at the airport to find breakfast on the way home. Unfortunately this year the driver Chris from airport to resort, made us feel very uncomfortable when he dropped off the first group of passengers and complained loudly "hey thanks for the beers guys!" a sarcastic dig that there was no tip for him. This was also echoed on our drop off, I would not expect the driver to ask or presume he deserved a tip, Especially as he had spent the journey moaning all the way to the resort on how no one appreciates good service and people only feedback on the negative experiences Luckily the journey home we had a normal driver and made us feel much better about the experience. The cost of the transfer is a substantial amount of money and if the drivers believes they are not getting a fair deal they should speak to the company not their customers. I hope this feedback is of use and reduces the need to be abusive to people paying for a normally good service. Its a shame one negative member of staff has spoiled our view of which is normally great service.”

Helpful Report

Hi Neil, Thank you for your continued valued loyalty and feedback. We are very surprised to hear of your personal experience and we have spoken to our driver regarding his conduct. As you said, from previous years and the return leg, this not the usual behavior we expect from our team and in fact its covered in our in house training. Many Thanks for your comments and we hope to see you again next winter! Very Kind Regards Team Skiidy

“A very mixed experience... I landed in Geneva late on a Wednesday evening, and Skiidy were there to meet me as planned. We had to wait a while for another flight to land, but I could understand this given we were likely the last trip up to Les Gets / Morzine that day. Journey up was absolutely fine, and the driver knew exactly where to drop me off. Two days later, another member of my party landed on the same flight - only to be told there was no space in the Skiidy van and that she had been outsourced to another company. She then had to wait for an extra hour before departure - which ended up being 45mins after the Skiidy van had gone (so she was left alone with another company we had never heard of). Whilst I understand the need for transfer companies to share resource, I found the fact Skiidy had not told us this completely unacceptable - particularly given it was coming on to midnight and there were no more lifts up to the resort that evening. With no official confirmation of this from Skiidy, it all appeared very dodgy to someone who does not travel a huge amount. It was only a few days later when I going through my messages that I noticed I had received a text from "Action Transfers" confirming my booking a few days before. At the time I had assumed this text must be from Skiidy, but in fact this showed that Skiidy had known for days that they had overbooked and not relayed that to us. Most disappointingly, the Skiidy driver at Geneva and the person I later spoke to on the phone took a very bizarre tone - being quite rude and dismissive, denying there was anything wrong with what had happened. Having said all of this, the transfer back to Geneva afterwards was excellent - the driver arrived on time and got us down to the airport in good time despite the snowy conditions.”

Helpful Report

Dear Richard, Firstly thank you very much for your feedback and we are saddened to hear a member of your group did not have the same experience as yourself. In order to get the best price you have booked a shared transfer which means passengers are grouped to keep costs down and involves a certain amount of waiting. We also occasionally will group our passengers with partner companies, that are legally certified under the French Transport administration and hold their full licence on French and Swiss soil. We do this as its obviously far more sustainable both in a business and environmental sense. Rest assured the company that carried the other member in your group has been vetted by us along with all our partner companies. When our clients do travel with the partner companies, we do ask them to apply the same T & C’s as ours and to ensure they have your name displayed as clearly as possible but we take your concerns onboard and will review this protocol. We will investigate the responses from our driver and on-call manager regarding the ‘no space’ as thats very unusual from our staff. However we are glad your return journey met our usual standard. Kind Regards The Skiidy Team

“I recently travelled back from Meribel to Geneva with Skiidy. It was crossover Saturday in the morning just before new year. It seemed like everyone from the 3-Valleys were on their way to the airport. Couple this with a big dump of snow over the previous two days and it made for a very slow journey queueing and crawling down from the valley. What should have been a 2.5 hr journey ended up taking us 6hrs! Our driver was brilliant, he tried his best to get us to the airport for our flight, but despite his best efforts and him taking some clever backroads, we missed our flight by just 10 mins! Sadly, as we were in a massive rush to try and make the flight with 3 kids in tow, I ran off and didn't get a chance to say thanks, and despite chatting the whole way I didn't catch his name, so I think the least I can do is leave a good review to show our gratitude! Thanks for your efforts, it was very close! I will definitely use Skiidy again in the future! Cheers!”

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Hi Dave, Thank you for your very kind words and we will pass on your review to the driver. Kind Regards Team Skiidy Gonzales

Skiidy Gonzales Transfers is rated 4.8 based on 919 reviews