Skiidy Gonzales Transfers Reviews

Name: Skiidy Gonzales Transfers
Address: 1673 Route de la Plagne, Morzine
Rating: 4.76

4.8 Rating 904 Reviews

97 %

of reviewers recommend Skiidy Gonzales Transfers

Company Reviews

Metrics

Info

4.8

Based on 904 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0450373685

Email:

info@skiidygonzales.com

Location:

1673 Route de la Plagne
Morzine
74110

Skiidy Gonzales Transfers 5 star review on 15th January 2024

Andrew

Anonymous

Anonymous // 01/01/2019

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“Great service. Very punctual.”

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“A bit of a wait at Geneva but a good job”

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“I've use Skiidy a few times now and have found the service excellent, ready as planned to take you to the resort, information at hand to bring you home, They even worked with us this year to ensure we had extra time at the airport to find breakfast on the way home. Unfortunately this year the driver Chris from airport to resort, made us feel very uncomfortable when he dropped off the first group of passengers and complained loudly "hey thanks for the beers guys!" a sarcastic dig that there was no tip for him. This was also echoed on our drop off, I would not expect the driver to ask or presume he deserved a tip, Especially as he had spent the journey moaning all the way to the resort on how no one appreciates good service and people only feedback on the negative experiences Luckily the journey home we had a normal driver and made us feel much better about the experience. The cost of the transfer is a substantial amount of money and if the drivers believes they are not getting a fair deal they should speak to the company not their customers. I hope this feedback is of use and reduces the need to be abusive to people paying for a normally good service. Its a shame one negative member of staff has spoiled our view of which is normally great service.”

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Hi Neil, Thank you for your continued valued loyalty and feedback. We are very surprised to hear of your personal experience and we have spoken to our driver regarding his conduct. As you said, from previous years and the return leg, this not the usual behavior we expect from our team and in fact its covered in our in house training. Many Thanks for your comments and we hope to see you again next winter! Very Kind Regards Team Skiidy

“A very mixed experience... I landed in Geneva late on a Wednesday evening, and Skiidy were there to meet me as planned. We had to wait a while for another flight to land, but I could understand this given we were likely the last trip up to Les Gets / Morzine that day. Journey up was absolutely fine, and the driver knew exactly where to drop me off. Two days later, another member of my party landed on the same flight - only to be told there was no space in the Skiidy van and that she had been outsourced to another company. She then had to wait for an extra hour before departure - which ended up being 45mins after the Skiidy van had gone (so she was left alone with another company we had never heard of). Whilst I understand the need for transfer companies to share resource, I found the fact Skiidy had not told us this completely unacceptable - particularly given it was coming on to midnight and there were no more lifts up to the resort that evening. With no official confirmation of this from Skiidy, it all appeared very dodgy to someone who does not travel a huge amount. It was only a few days later when I going through my messages that I noticed I had received a text from "Action Transfers" confirming my booking a few days before. At the time I had assumed this text must be from Skiidy, but in fact this showed that Skiidy had known for days that they had overbooked and not relayed that to us. Most disappointingly, the Skiidy driver at Geneva and the person I later spoke to on the phone took a very bizarre tone - being quite rude and dismissive, denying there was anything wrong with what had happened. Having said all of this, the transfer back to Geneva afterwards was excellent - the driver arrived on time and got us down to the airport in good time despite the snowy conditions.”

Helpful Report

Dear Richard, Firstly thank you very much for your feedback and we are saddened to hear a member of your group did not have the same experience as yourself. In order to get the best price you have booked a shared transfer which means passengers are grouped to keep costs down and involves a certain amount of waiting. We also occasionally will group our passengers with partner companies, that are legally certified under the French Transport administration and hold their full licence on French and Swiss soil. We do this as its obviously far more sustainable both in a business and environmental sense. Rest assured the company that carried the other member in your group has been vetted by us along with all our partner companies. When our clients do travel with the partner companies, we do ask them to apply the same T & C’s as ours and to ensure they have your name displayed as clearly as possible but we take your concerns onboard and will review this protocol. We will investigate the responses from our driver and on-call manager regarding the ‘no space’ as thats very unusual from our staff. However we are glad your return journey met our usual standard. Kind Regards The Skiidy Team

“I recently travelled back from Meribel to Geneva with Skiidy. It was crossover Saturday in the morning just before new year. It seemed like everyone from the 3-Valleys were on their way to the airport. Couple this with a big dump of snow over the previous two days and it made for a very slow journey queueing and crawling down from the valley. What should have been a 2.5 hr journey ended up taking us 6hrs! Our driver was brilliant, he tried his best to get us to the airport for our flight, but despite his best efforts and him taking some clever backroads, we missed our flight by just 10 mins! Sadly, as we were in a massive rush to try and make the flight with 3 kids in tow, I ran off and didn't get a chance to say thanks, and despite chatting the whole way I didn't catch his name, so I think the least I can do is leave a good review to show our gratitude! Thanks for your efforts, it was very close! I will definitely use Skiidy again in the future! Cheers!”

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Hi Dave, Thank you for your very kind words and we will pass on your review to the driver. Kind Regards Team Skiidy Gonzales

“Love the SK-II essence, it is far better than the Missha TR essence.”

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“Friendly , efficient service . Very accommodating when I needed to change my collection timing and also for sorting out the 15% discount I was entitled to but had the incorrect code for. Thank you”

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“Efficient, polite, good value, comfortable, knowledgeable, friendly, reliable. Used 4 times and will keep going back.”

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“Excellent customer service. Easy to book by phone or online. Turned up when they said they would. Highly recommend and we will be using them again.”

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“Both transfers pickups were on time, the drivers were very experienced and drove carefully. I would recommend your company to friends.”

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“Were waiting for us when we came through arrivals and very obvious with sign and signature sombrero. Were able to head straight off even with shared transfer which was great. Skiidy provided a car seat for our son and plenty of room for luggage. Return journey was punctual and efficient.”

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“First time using Skiidy, however defiantly not first time heading from Morzine to Geneva in a transfer. After having had a stressful morning before the transfer (flight complications) it was lovely to be greeted by a friendly, happy driver even at 7am. The pickup time and place were perfect, and the transfer smooth. The whole transfer experience was excellent and made my hectic day a lot better than it could have been by taking out the stress of getting to the airport. Would very much recommend, to friends and clients alike.”

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“Pick up was on time. A very safe journey. The young woman who drove the car was very friendly and nice. Would certainly recommend the company to anyone.”

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“Great happy staff, very relaxed transfers.”

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“Always deliver, literally”

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“Everything worked as expected. No need to look around or search anything.”

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“Dealt with flight delay and night time pick up very efficiently with no fass”

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“On time to meet us at the Airport and again when collecting us to go back. Friendly helpful drivers. All in all, very happy with the service.”

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“Friendly Staff Staff easy to see at airport with sombrero Good communication day before departure (with text message)”

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“First class Arrived on time Advised of time of arrival accurately Entertains conversation Education in conversation also Drove professionally Top class”

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Skiidy Gonzales Transfers is rated 4.8 based on 904 reviews