Skiidy Gonzales Transfers Reviews

Name: Skiidy Gonzales Transfers
Address: 1673 Route de la Plagne, Morzine
Rating: 4.76

4.8 Rating 904 Reviews

97 %

of reviewers recommend Skiidy Gonzales Transfers

Company Reviews

Metrics

Info

4.8

Based on 904 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0450373685

Email:

info@skiidygonzales.com

Location:

1673 Route de la Plagne
Morzine
74110

Skiidy Gonzales Transfers 5 star review on 15th January 2024

Andrew

Anonymous

Anonymous // 01/01/2019

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“As usual superb service - even with flight delays, cancellations and altered travel plans I was well and truly looked after by Skiddy who were able to accommodate changes with ease.”

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“Excellent service. Nice staff.”

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“top transfer, alles zoals afgesproken aanrader top”

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“As always the transfer went very smoothly with efficient and friendly service”

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“We’ve used skiidy many times and always a great experience. We were in Morzine this year when the coronavirus lock down came in and skiidy were so helpful and responsive, even when our flights were changed twice, skiidy promptly changed our transfers to help get us to the airport, taking the stress out of the situation.. Thank you skiidy!”

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“As a regular user of transfer services I have been impressed by their reliability both from Geneva to Morzine and the return pickup which is helpfully prompted by a text. We found ourselves in Morzine when ski lifts / restaurants / shops were closed because of the Coronavirus crisis - followed by severe border restrictions - Skiddy were really helpful with border delay information even though I was returning to Geneva airport with a hire car. Many thanks to Alex & the team. And best wishes during the Covid 19 crisis.”

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“Skidi have always been my transfer company of choice - great professionalism but fun and friendly with it. While on a long weekend visit to Morzine the Covid-19 virus escalated. Team Skidi reacted immediately but courteously to get me out before the 12 noon lock down. We made the border crossing within 2 hours thanks to live road updates from James back at the office. Thanks so much guys, I’ll be back next year.”

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“Fantastic service, can’t thank the team enough!”

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“These guys are amazing. The most professional taxi service and also extremely nice people too. We were unfortunately caught up in the sudden closure of ski resorts following Coronavirus and they sorted a change in circumstances in a very calm and reassuring way. Drivers both ways to/from Geneva Airport were also knowledgable and helpful and the vehicles were spacey and comfortable. Will definitely use them on future ski trips!”

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“Skiidy keeping our money and not refunding. Resort closed, all but essential travel banned, yet Skiidy say you’re not getting your money back... they can’t do anything about it ..... well Skiidy, you can.... do the right thing and don’t hold peoples cash unnecessarily!!!! This is a bad decision and will adversely impact you in future....”

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We are very disappointed to hear your feedback considering the current Covid-19 pandemic. We apologies for the delayed response as we have been focusing on repatriating programme. Following your cancellation due to the closure of the ski resort because of Covid-19, we were advised by the government to continue running our services to repatriate all those tourists currently stuck in the resort. We are governed by French transport rules and regulations and not fully under the tourism regulation unless your holiday was booked as part of a package. Whilst the resort was closed down, and there were services that subsequently could not run, we could still continue to operate and deliver our service. Following our regulated authorities, and our Terms & Conditions we had the right to not refund your booking, as it was within a 14 day cancellation period, and that we offered to provide you with the required paperwork to make your insurance claim. We do understand your frustration and this whole situation is beyond anybody's control, and we genuinely wish that we were in a position to offer you an alternative. Please believe us that the stance we have chosen to take has not been taken lightly. The current Coronavirus situation is a desperate situation for all and during this time we need to follow the correct procedures. We hope that you understand and pray this situation improves for all in the near future.

“Used Skiddy for about 5 years+ now and they are exceptional, very polite and calm drivers, and usually on time and when they aren't they call. Have used them in both seasons summer and winter. Had some moments when i've had to call and change stuff around and they have always helped where they can. They did this earlier this week when we needed their help. Thoroughly recommend!”

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“I agree with the previous reviewer - nil points to Skiidygonzales for not refunding any of our transfer costs, even though the return would have been impossible as the resort was closed! Also, they haven’t even refunded taxes. Poor show Skiidy.”

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We are sorry you had to cancel your booking with us due to the closure of the ski resort because of Covid-19. Under the transport regulations here in France, we are asked to continue our services by the French government in order to repatriate all ski tourists stuck in the resorts. And due to this we were officially still operating and had to comply with our terms and conditions. Only those that were forced to shut down are required to refund you. In this situation your insurance company should be able to compensate and we provided you with the required paperwork to make your claim. We do understand that all of this is beyond your control as well, and we genuinely wish that we were in a position to offer you more. Please believe us that the stance we have chosen to take has not been taken lightly. The current Coronavirus situation is a desperate situation for all and during this time we need to follow the correct procedures. We hope that you understand and pray this situation improves for all in the near future.

“No refunds from Skiidy Gonzales as French Government shut down French ski resorts, and insist on all but essential travel amid Coronavirus outbreak. Skiidy say these are unprecedented times and will not give money back; instead they are holding on to many thousands of Euros belonging to clients whose holidays have been cancelled. Poor show Skiidy. You should be doing the right thing and returning client money!”

Helpful Report

We are sorry to hear your feedback after our email communications. Following your cancellation due to the closure of the ski resort because of Covid-19, we were asked by the government to continue running our services to repatriate as many ski tourists as possible. We are governed by the French transport rules and regulations, and not of the tourism regulations unless your holiday had been packaged. Under those rulings we continued to adhere to, as well as our terms and conditions (cancellation within 14 days of travel) , as we were still operational. In this situation your insurance company should be able to compensate and we offered to provide you with the required paperwork to make your claim. We do understand that all of this is beyond your control as well, and we genuinely wish that we were in a position to offer you more. Please believe us that the stance we have chosen to take has not been taken lightly. The current Coronavirus situation is a desperate situation for all and during this time we need to follow the correct procedures. We hope that you understand and pray this situation improves for all in the near future.

“Het transport was weer zeer naar wens”

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“Great service, great vans & great drivers & reliable. This is by far the best company to transfer you to your ski resort.”

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“Excellent service. the transfers from and to the airport were on time, in a spacious and clean vehicle with friendly and helpful drivers. I have used the service before and will have no hesitation in using it again.”

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“Straightforward at Arrivals and easy to spot the driver. Short walk to the minivan and door to door transfer. Nothing to fault”

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“Very efficiently run at both ends. A prompt and courteous service.”

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“Excellent service and a well run business - 5 stars”

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“Highly reliable service, modern comfortable vehicles, safe, well trained friendly drivers. Easy to use booking system, would recommend without hesitation,”

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Skiidy Gonzales Transfers is rated 4.8 based on 904 reviews