skiddle Reviews

Name: skiddle
Rating: 4.41

4.4 Rating 23,492 Reviews

91 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 23,492 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

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Phone:

03333 01 01 01

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skiddle 5 star review on 11th April 2025

247

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was easy to buy tickets. But would be great to be able to print tickets before leaving the house so not having to take phone out to get ticket barcode at 2000hrs exactly when doors open and being stressed in case something goes wrong1”

Helpful Report

Posted 1 day ago

“What a faff. Have to download Skiddle app which isn’t straightforward. Let’s hope the tickets can be downloaded ok. Not sure about skiddle in what’s app either”

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Posted 1 day ago

“It was easy enough to book the tickets via Skiddle but having to download a separate app is a bit of a nuisance, would be better if they could be saved directly in the Apple Wallet or Google equivalent. I have my tickets, I just need to remember where they are!”

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Posted 3 days ago

Hey Caroline, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 3 days ago

“The process was simple, however it showed that payment could be made by card, PayPal and Apple Pay, but when I tried to complete transaction I could only pay by card. Also I was forced into paying by instalments and would rather have paid for everything in one go - again no option or choice”

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Posted 3 days ago

Hey A J Westmoreland, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 3 days ago

“This is not a criticism of Skiddle per se, it is the whole industry. There is yet another assumption that I want another app on my phone in order to get something (ie tickets).”

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Posted 1 week ago

Hey, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, LEB Skiddle Customer Support Team

Posted 1 week ago

“It timed out too quickly, especially since you are a new customer”

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Posted 1 week ago

“It was easy enough to book but when I came to get my tickets it said they would be ready 19th April. My memory isn't very good and unless I have tickets to constantly remind me. Once the tickets have been paid they should be available straight away.”

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Posted 1 week ago

Hi, Thank you for leaving a review. Glad you found our booking platform easy to use. Have a lovely day! / Have a great time at the event 🎉 LEB Skiddle Customer Support Team

Posted 1 week ago

“Long winded and to much information needed”

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Posted 1 week ago

“Ok - but not straight forward for a 78 year old who is not very good with IT”

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Posted 2 weeks ago

Hi, If you are ever struggling and need help please contact us custcare@skiddle.com. Thanks, LEB

Posted 1 week ago

“Log in page got stuck in a loop even after changing my password. Thinking of printing my tickets in case have same issue when trying to get into the venue”

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Posted 2 weeks ago

Hi, Please try logging in at skiddle.com/orders. Thanks, LEB

Posted 1 week ago

“It was difficult to connect to bank to get authorisation”

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Posted 2 weeks ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 2 weeks ago

“Don’t like can’t pick your seat only can pick seating block”

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Posted 2 weeks ago

Hey Paul, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 2 weeks ago

“Reggae land”

Helpful Report

Posted 3 weeks ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 3 weeks ago

“Experience was fine - would have liked ot to be easier to print physcal tickets ........ but I am old!”

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Posted 3 weeks ago

Hi there , Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. We are glad you had a positive experience with Skiddle! Have a lovely day! MK Skiddle Customer Support Team

Posted 3 weeks ago

“Nothing to write about”

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Posted 3 weeks ago

Hi there, Thanks for taking the time to leave a review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. We are glad you had a positive experience with Skiddle! Have a lovely day! MK Skiddle Customer Support Team

Posted 3 weeks ago

“Easy to book, but I paid full price then got an advert for 10% off.”

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Posted 3 weeks ago

Hi Ryan, Thank you for your feedback. Skiddle is a self-service platform and the event organisers determine the ticket pricing structure themselves. Due to this, ticket prices are subject to change as agreed upon purchase and Skiddle have no control over this. In the circumstances that promoters run a promotion\offer\reduction on the price of tickets, we're unfortunately unable to issue a refund. Ticket prices are set by the promoter, so any queries regarding this are to be taken up with them directly. MK Skiddle Customer Support

Posted 3 weeks ago

“Easy and affective”

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Posted 3 weeks ago

Hi Marcus, Thank you for leaving a review. We are glad you found booking with Skiddle easy! Have a lovely day! MK Skiddle Customer Support Team

Posted 3 weeks ago

“Annoying having to download an app”

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Posted 1 month ago

Hi, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. LEB Skiddle Customer Support Team

Posted 4 weeks ago

“Hard to get into”

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Posted 1 month ago

Hey Alexandra, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 month ago

“It took 4 attempts to book the tickets, don't know why”

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Posted 1 month ago

Hi Timothy, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 month ago

skiddle is rated 4.4 based on 23,492 reviews