Name: skiddle
Rating: 4.41

“Not having a computer I found it hard to get the tickets as I gad to download the app, then download a pdf app that would open it and then I can't even get them until the end of may..right hassle it was”

Helpful Report

Posted 2 days ago

Hi, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. LEB Skiddle Customer Support

Posted 2 days ago

“8 minutes booking out time was not enough time when using PayPal, due to which I ended up with 2 pending payments on my bank funds for a week and tied up £124 for a week”

Helpful Report

Posted 3 days ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, HW Skiddle Customer Support Team

Posted 2 days ago

“First time ordered very difficult to see tickets and downloads unless you are very savvy technical. Put me off using - Sorry”

Helpful Report

Posted 3 days ago

Hey Jane, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, HW Skiddle Customer Support Team

Posted 2 days ago

“Too much hard work having to download it just to show my tickets”

Helpful Report

Posted 3 days ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 3 days ago

“I joined the waiting list for a sold-out event hoping to be notified if any tickets became available, but unfortunately I never received any updates. I ended up checking Skiddle directly and managed to grab a ticket myself, which I’m really pleased about! Just a bit disappointing that the waiting list didn’t come through, as it felt a little redundant in the end. Otherwise, happy I got a ticket in the end!”

Helpful Report

Posted 6 days ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 5 days ago

“Need more time when booking”

Helpful Report

Posted 1 week ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 6 days ago

“Not being able to use PayPal on transactions under £30 is incredibly rubbish (very mild version of what I wanted to say). It's 2025, sort it out.”

Helpful Report

Posted 1 week ago

Hi Hannah, Whether PayPal is available on an event is decided by the event organisers. We apologise for the inconvenience. Thanks, LEB

Posted 1 week ago

“Unable to download pdf ticket, being forced to download an App that I don't need or want”

Helpful Report

Posted 2 weeks ago

Hi, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. LEB Skiddle Customer Support Team

Posted 1 week ago

“Venue and acts amazing .but food and drinks prices are just way ott .and the fact of after entrance fees are more than enough for it to be profitable you cannot take your own is a joke”

Helpful Report

Posted 2 weeks ago

Hi, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LEB Skiddle Customer Support Team

Posted 1 week ago

“Booking was unnecessarily painful. The event is a performance for children which is repeated throughout the day. Skiddle doesn't seem to have been designed with this sort of event in mind.”

Helpful Report

Posted 2 weeks ago

Hi Iain, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. HW Skiddle Customer Support Team

Posted 2 weeks ago

“Having to down load an app.just to get your tickets is ridiculous”

Helpful Report

Posted 3 weeks ago

Hi Adam, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 3 weeks ago

“Annoying options and 50pence to whatsapp lol”

Helpful Report

Posted 3 weeks ago

Hey There, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 3 weeks ago

“Wasn’t allowed to return a ticket when I had accidentally bought two ( I know that’s my fault). Customer service was very hard to reach. Very unhelpful that I couldn’t return the ticket or even put it up for resell. Wasn’t be able to fully enjoy the event since my budget is less now”

Helpful Report

Posted 4 weeks ago

Hi There, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 3 weeks ago

“Can’t fully comment yet as I don’t actually have a ticket!! Apparently have to go back to Skiddle site the day before event and download ticket! This seems very clunky and given there was an extra 0.75 charge for rapid booking- can’t remember the exact phrase I’m not overly impressed. I don’t want to download an app for one event so I don’t think it’s that user friendly. Hoping I can get the ticket ok for the event 🤞”

Helpful Report

Posted 1 month ago

Hi Joy, Thank you for your feedback. In order to combat ticket touting and unauthorised duplication of tickets, you may notice that your Rapidscan barcodes have been suspended. This is done by the event organiser and not Skiddle. Skiddle are unable to release your tickets to you any sooner than the date and time stated under your order. Please check when your ticket(s) can be downloaded. This can be up to 1 day before the event. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. Have a lovely day! AB Skiddle Customer Support Team

Posted 1 month ago

“I booked 4 tickets for boyzlife and they are in three different places, I wouldn't of booked if I new that, didn't know what seats I had until I got my email afterwards”

Helpful Report

Posted 1 month ago

Hi Donna, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. AB Skiddle Customer Support Team

Posted 1 month ago

“Cannot access my tickets, my phone will not accept skiddle app”

Helpful Report

Posted 1 month ago

Hi Rita, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, AB Skiddle Customer Support Team

Posted 1 month ago

“Should be easier to access on app”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Have a good day! AB Skiddle Customer Support Team

Posted 1 month ago

“Why am I paying almost £15 in booking fees. This is outrageous and archaic. Especially since it was me doing all the work and the tickets are sent directly to my email. Honestly, it has put me off booking further events with you.”

Helpful Report

Posted 1 month ago

Hi Melissa, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. MK Skiddle Customer Support Team

Posted 1 month ago

“The time runs out too fast for you to complete any transaction”

Helpful Report

Posted 1 month ago

Hello Theresa, Thanks for the feedback. You have 8 minutes to checkout and complete your purchase. This is a set time limit so that purchasing tickets is fair for all customers, and so tickets can be released if checkout is incomplete. We recommend creating a Skiddle account before purchasing, so that your details are saved and you don't exceed the time limit. Kind regards, IJ Skiddle Customer Support Team

Posted 1 month ago

“Trying to download Skiddle app, for some reason my android phone isn't compatible with this version, which I have never encountered before with any other app, and I won't be changing my phone for 1 app”

Helpful Report

Posted 1 month ago

Hello Mitchell, Thanks for the review. The Skiddle app is complatible with Android devices. Please just ensure you have the most recent update on your mobile device. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY Kind regards, IJ Skiddle Customer Support Team

Posted 1 month ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

skiddle Reviews