Name: skiddle
Rating: 4.41

“Absolutely useless at communicating. Change of venue for the gig I was attending which was meant to be in central London and now located 11 miles away. Can’t get a train later so would like a refund and can’t get hold of anybody to answer so simple questions. Will never use Skiddle again.”

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Posted 13 hours ago

“Was requesting for a refund but there was no option”

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Posted 1 day ago

“terrible experience, refund policy is a joke.”

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Posted 1 day ago

“Website was difficult to use and although I clicked on now updates of future events that's all I am getting.”

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Posted 3 days ago

Hey James, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 3 days ago

“Pricing not made clear”

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Posted 3 days ago

Hey Harry, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 3 days ago

“Misleading charge of refund protection.”

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Posted 3 days ago

Hi there, Thank you for your feedback. Refund Protection is an opt-in service. When you opt in you agree that you have read the Refund Protection terms & conditions. https://www.skiddle.com/refund-protection-ticketplan.php After reading these terms and conditions, you then have the option to add the protection, or complete your order without. MK Skiddle Customer Support Team

Posted 3 days ago

“Paid tickets didn’t arrive”

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Posted 4 days ago

Hi, Please contact custcare@skiddle.com so we can look into this further. Thanks LEB Skiddle Customer Support

Posted 4 days ago

“really complex to get tickets as they try to force you to download their app, you are supposed to also be able to download tickets as pdf but they make this really difficult”

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Posted 4 days ago

Hi, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. LEB Skiddle Customer Support Team

Posted 4 days ago

“Got an email that the show I booked has been moved to a different city, no option optnout of this for a refund”

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Posted 5 days ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have just tried to give you a call to discuss the points raised but unfortunately wasn't able to get through. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 4 days ago

“Don't buy from these will never sell your tickets if the gig is cancelled shocking service and extortionate prices”

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Posted 5 days ago

Hi Dean, Thank you for your feedback. Skiddle is a self-service platform and the event organisers determine the ticket pricing structure themselves. HW Skiddle Customer Support Team

Posted 2 days ago

“it took me an hour to print off my tickets on my windows 10 desktop with are you 4 "are you Human" checks, and return to downloads when the same ticket got printed, Like a fool I tried to Download the app. The process was not user friendly but the push for finding accomodation was obvious and as we live a few miles away irrelevant. I won't be using Skiddle again”

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Posted 5 days ago

Hi James, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 5 days ago

“YOU and my pass word”

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Posted 6 days ago

Hi Fredrick, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 6 days ago

“I got 3 tickets from Skiddle for The Hat Factory in Luton tonight but the venue refused to accept them saying Skiddle is not authorised to issue tickets for this venue, so we were refused entry. Shocking.”

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Posted 1 week ago

Hi there, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 6 days ago

“Unable to complete booking due to postcode error on the app but then no clear way of correcting that which meant I was unable to complete the booking using Apple Pay and risked missing out by having to start again and use a new credit card Hugely frustrating”

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Posted 1 week ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 6 days ago

“Mostly my mistake because I should’ve copped that the advertised acts weren’t as advertised. Should’ve known it was too good to be true. Sucks that I wasted money on tickets for someone who won’t be there.”

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Posted 1 week ago

Hi there, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 6 days ago

“Terrible app”

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Posted 1 week ago

Hey, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, LEB Skiddle Customer Support Team

Posted 1 week ago

“Quite confusing went round a few times before I was actually able to purchase also don't want to have to down load another app to see my tickets. Especially if the ticket is fir someone else. Far too complicated. Hated it.”

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Posted 1 week ago

Hey, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, LEB Skiddle Customer Support Team

Posted 1 week ago

“The website is terrible. Took 3 attempts to get tickets”

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Posted 1 week ago

Hey, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I have raised this with our development team to see if this is something that can be looked into. Thanks, LEB Skiddle Customer Support Team

Posted 1 week ago

“I have bought and paid for my event tickets on your site but how come I can not log in to receive my confirmed ticket ??? 😡😡😡 Please help!!!”

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Posted 1 week ago

Hi, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. LEB Skiddle Customer Support Team

Posted 1 week ago

“I couldn't understand how to get the tickets...I haven't got a printer”

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Posted 1 week ago

Hi, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. LEB Skiddle Customer Support Team

Posted 1 week ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

skiddle Reviews