Name: skiddle
Rating: 4.41

“I bought 4 tickets that should have been £21 with all the ad ons of booking fees it ended up at £26.50 it’s a rip off”

Posted 9 months ago

Hi, Thank you for your feedback. Skiddle is a self-service platform and the event organisers determine the ticket pricing structure themselves. LEB Skiddle Customer Support Team

Posted 9 months ago

“Simple enough progress but £9 booking fee plus another £1 "handling fee" is way over priced for essentially doing nothing.”

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Posted 9 months ago

Hi there, Booking fees are charged simply because we pay the full face value of your ticket back to the event organiser. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. This includes overheads such as debit/credit card processing fees, VAT, customer services, call handling, account management, administration, website development, secure server costs and profit. The RapidScan ticket fee covers the overheads incurred by dispatching the order or providing the scanning technology used to produce and validate your ticket quickly and efficiently at the event. As you can appreciate without charging a fee we, unfortunately, wouldn't be able to operate. However, we can understand that you'd like to pay as little as you can for your event tickets so we always aim to keep our fees to a minimum. Thanks, LB Skiddle Customer Support

Posted 9 months ago

“I dont know why im paying a ticket fee for an eticket? I cant stick that on my walk and what resources does it use to send me an email in the exchange for the price of the ticket.”

Helpful Report

Posted 9 months ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 9 months ago

“Debit card authentication issue, had to use PayPal. First time I've experienced this online”

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Posted 9 months ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 9 months ago

“Very difficult and awkward process!”

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Posted 9 months ago

Hi David, Thank you for your review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. If you would like to elaborate on the booking process so we can look into this with the relevant team, please email custcare@skiddle.com. CJ Skiddle Customer Support Team

Posted 9 months ago

“I didn’t find it simple, I am 64 and not into technology”

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Posted 9 months ago

Hi Sandy, Thank you for your review. Your feedback helps shape Skiddle in things that really work great, and changes you’d like to see. If you would like to elaborate on the booking process so we can look into this with the relevant team, please email custcare@skiddle.com. CJ Skiddle Customer Support Team

Posted 9 months ago

“Could barely see the screen from the sun glaring”

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Posted 9 months ago

Hi There, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. CJ Skiddle Customer Support Team

Posted 9 months ago

“Why do all tickets need an app? It's not Fort Knox go back to a simple email.”

Helpful Report

Posted 9 months ago

Hi There, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. CJ Skiddle Customer Support Team

Posted 9 months ago

“I kept having to retype my details for a ticket last minute!!! Not very easy at all but got there eventually!”

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Posted 9 months ago

Hey There, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, IJ Skiddle Customer Support Team

Posted 9 months ago

“The booking was easy but I don’t like the fact that there are hidden fees which appear at the checkout. Fees should already be included in the ticket. I shouldn’t be charged extra just to be able to have my tickets on my phone!!”

Helpful Report

Posted 9 months ago

Hi There, Thank you for leaving your review. We are glad to hear you were able to make your booking easily. Upon clicking the payment option on the event listing, all fees are stated. The only extras after that point are optional, the charity donation and Refund Protection. Please refer to below as to why we charge our fees: 9.3 We may charge a Booking Fee per ticket, which covers the costs Skiddle incur to process the transaction (including, but not limited to, card processing fees, VAT and other taxes, customer services and the provision of our services, including profit) 9.4 We may charge a Delivery/Handling Fee per order, which covers the costs Skiddle incur to make the ticket available to you and the event promoter (including, but not limited to, postage, hardware provision, software provision, including profit) Thanks, IJ Skiddle Customer Support Team

Posted 9 months ago

“I wasn't impressed. It took me two days to book a ticket. I would put the ticket into the basket, press continue expecting to be taken to the pay page but it would just return me to the first page where you choose the ticket you want. It was very confusing and frustrating, particularly as I am neuro diverse.”

Helpful Report

Posted 9 months ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 9 months ago

“It was awkward getting the ticket, too many steps”

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Posted 9 months ago

Hi Kerry, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 9 months ago

“Although the booking process was easy the booking charge is extortionate”

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Posted 9 months ago

Hi Charlotte, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. MK Skiddle Customer Support Team

Posted 9 months ago

“Registered for early booking and then found my neighbour had paid less”

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Posted 9 months ago

Hi there, Thank you for leaving a review. Skiddle is a self-service platform and the event organisers determine the ticket pricing structure themselves. Due to this, ticket prices are subject to change as agreed upon purchase and Skiddle have no control over this. In the circumstances that promoters run a promotion\offer\reduction on the price of tickets, we're unfortunately unable to issue a refund Ticket prices are set by the promoter, so any queries regarding this are to be taken up with them directly. MK Skiddle Customer Support Team

Posted 9 months ago

“Making payment is a problem but the rest of the site works well”

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Posted 9 months ago

Hey Doug, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, IJ Skiddle Customer Support Team

Posted 9 months ago

“It’s very confusing how to download your e ticket, especially if you’re a novice . Got to ask my son how to get my parking ticket”

Helpful Report

Posted 9 months ago

Hi Linda, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. IJ Skiddle Customer Support Team

Posted 9 months ago

“Why am I paying a £1.25 booking fee, then an additional 50p handling fee?”

Helpful Report

Posted 9 months ago

Hello There, Thank you for your feedback. Booking fees are charged simply because we pay the full face value of your ticket back to the event organiser. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. This includes overheads such as debit/credit card processing fees, VAT, customer services, call handling, account management, administration, website development, secure server costs, profit, and a few tea bags for staff brews! This is the second fee applied by Skiddle and covers the delivery of your order, in this case RapidScan tickets. here is only ever one delivery charge applied per order and doesn't increase regardless of the number of tickets that you purchase. It is displayed and added at the final checkout page once you have selected all the tickets you require. It covers the overheads incurred by dispatching the order or providing the scanning technology used to produce and validate your ticket quickly and efficiently at the event. As you can appreciate without charging a fee we, unfortunately, wouldn't be able to operate. However, we can understand that you'd like to pay as little as you can for your event tickets so we always aim to keep our fees to a minimum. IJ Skiddle Customer Support Team

Posted 9 months ago

“When trying to purchase tickets the screen only displays partly with no scroll bar, only way to see full page is reduce size to 50% to purchase tickets.”

Helpful Report

Posted 10 months ago

Hey Andrew, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 10 months ago

“I have tried to download tickets , but it won't let me”

Helpful Report

Posted 10 months ago

Hi Jill, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 10 months ago

“felt that it was more in favor of the couple of hen parties on the night, they are probably beat money makers will not be recommending to anybody and would not go again”

Helpful Report

Posted 10 months ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 10 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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