Name: skiddle
Rating: 4.41

“Biggest joke I’ve ever experienced. Boat turned up nearly 1.5 hours late, supposed to leave at 8:45pm, 10:35pm and we was still standing in the cold waiting, numerous people walked off and left, “biggest and best” boat party, absolute scam, DO NOT WASTE YOUR MONEY, organiser didn’t have a clue what he was doing, complete and utter chaos!”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 3 months ago

“LITERALLY SENT ME AN EMAIL THE DAY BEFORE OUR NYE PARTY, THAT IT WAS CANCELLED AND NO OTHER OPTIONS AVAILABLE! PLEASE CAN I ASK WHEN MY REFUND WILL BE PROCESSED????”

Helpful Report

Posted 3 months ago

Hi Victoria, Thank you for your feedback. Skiddle is a self-service website for event organisers to list and sell their tickets on. The event organisers themselves can cancel their event. We do have a really comprehensive website, but as Skiddle is a self-service ticket agent, we do rely on the event organisers to inform us of event changes. I can see your refund has been processed, this will be reflected in your account in 3-5 working days. If you need our assistance please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). MK Skiddle Customer Support Team

Posted 3 months ago

“LITERALLY SENT ME AN EMAIL THE DAY BEFORE OUR NYE PARTY, THAT IT WAS RESCHEDULED AND NO OTHER OPTIONS AVAILABLE, SO NOW WE FLEW ALL THE WAY FROM ACROSS THE WORLD AND ARE LEFT THE NIGHT BEFORE WITH NO NYE PLANS!!!!!! AND NO WAY TO CONTACT COMPANY FOR HELP IF YOU ARE FROM OUT OF UK!!!”

Helpful Report

Posted 3 months ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I can see your refund for this order has been processed. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 3 months ago

“He wasn't a singer at all. People was almost fall asleep and I was one of them. Very poor facilities specially the Chairs are so uncomfortable and limited. I had bag pain , couldn't sit and as a result I left very early.”

Helpful Report

Posted 3 months ago

Hi Fauzia, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 3 months ago

“Hideous interface making for a very poor customer experience. Just look at all the negative comments on the group chat thread. Needs a complete overhaul!”

Helpful Report

Posted 3 months ago

Hi Chris, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 3 months ago

“Needs too much information”

Helpful Report

Posted 3 months ago

Hey Chloe, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 3 months ago

“What if I need a refund simply because my monthly period started and I literally need to sit down and not move for the next 5 days? Would I need to provide evidence from a doctor? Why make it so difficult to get a refund without a letter from my left and right ovary? I paid for the option to get a refund, yes, without reading the rules, but I wasn't expecting having to manouevre around the roadblocks skiddle people have inserted into the process. My Aunty Flo came from Redding, she said b**** sit down, don't go anywhere. That's why I want a refund. It's none of your business but here we are!”

Helpful Report

Posted 3 months ago

Hi There, I am sorry to hear of your experience. I believe you are referring to a Refund Protection refund. This is solely managed by Ticket Plan, and is just a service that Skiddle provided the option of customers adding to their orders. As Ticket Plan is a third party company to Skiddle they do have their own terms and conditions, which are stated at point of purchase. They do require evidence to process a refund. If you were unable to attend the event you are able to request a refund through the event organisers directly. Within your Skiddle Order history you can locate a Promoter Contact Form which will get you in direct communication with the event organisers. Kind regards, IJ Skiddle Customer Support Team

Posted 3 months ago

“I found this a most difficult and frustrating experience a waste of precious time and effort just to make a booking!!!!! I will never book anything on this platform again!!!!”

Helpful Report

Posted 3 months ago

Hey John, Thank you for taking the time to leave your feedback and I am sorry to hear of your experience. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, IJ Skiddle Customer Support Team

Posted 3 months ago

“Avoid!! Silverburn temporary ice rink is bigger, 100x better and cheaper. We first waited (5 of us) for the 6 o'clock session and it was almost 25 past 6 before we got to the front to pay. The total for 5 of us was £74.14 and then £3 for a skating aid to be on the ice for 20 min. We decided to wait for the next session and booked through the app. When the next session started we got on fairly quick being at the front of the queue. The skates are very very blunt and are difficult to skate with and the amount of people that's let on the small rink is a joke, there had to be at least 60 people on the rink with people falling left, right and center. There was 1 staff on the ice at one end and another was at the other end on her phone. We came the ice after 20 mins feeling disappointed and that we wasted so much time and money. After such a short time all our feet were sore from the poor quality skates. I can't emphasise how bad this place is, AVOID at all costs. Save your money and time, go to silverburn. The reason we didn't was because it was closed due to bad weather.”

Helpful Report

Posted 4 months ago

Hi There, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. IJ Skiddle Customer Support Team

Posted 3 months ago

“Absolutely shocking I would not recommend this light trail. Firstly the ice skating rink is a joke, it is tiles, you cannot skate on it, you can't even push the skate aids. My autistic nephew wanted to go on the tiny kids ride and his carer to sit with him to keep him safe and stop him climbing out was told she had to pay!!!!! Photo opportunities were rushed as paths were narrow and nobody could get passed so you couldn't enjoy any moments it was all rushed. The paths were extremely dangerous very very slippery even with rubber mats. I got a refund for the ice skating, staff didn't even hesitate but really we have been to better. Disappointed 😥”

Helpful Report

Posted 4 months ago

Hi There, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. IJ Skiddle Customer Support Team

Posted 3 months ago

“I purchased 2 extra tickets by mistake and I kindly requested a refund. I haven’t heard from Skiddle and I have 4 tickets for the same event. I will most definitely think twice before purchasing a ticket from Skiddle again.”

Helpful Report

Posted 4 months ago

Hello Ionna, I am sorry to hear of your experience. I located your conversation with a Skiddle Customer Support representative. You did receice multiple responses and these advised due to Skiddle solely being the ticketing platform we are not able to make refund decisions due to the funds not belonging to us. We directed you to the event organisers directly via a promoter contact form, I am sorry if you have not yet had a response from the event organisers. I would advise locating their website or social media and try to contact them via that method. Kind regards, IJ Customer Support Team

Posted 4 months ago

“These charlatans have just held onto £4.45 of my money for a cancelled event. If they did this for every cancelled event then they're making an absolute fortune on other people's misfortune. I WANT A FULL REFUND”

Helpful Report

Posted 4 months ago

Hi There, Thank you for your feedback. As agreed upon purchase, booking fees are non-refundable. This is across the board with all booking platforms, however, Skiddle are one of the only platforms to offer it in form of a credit, so you don't lose out on the money spent. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. This includes overheads such as debit/credit card processing fees, VAT, customer services, call handling, account management, administration, website development, and secure server costs. Thanks, MK Skiddle Customer Support Team

Posted 4 months ago

“A real palaver having to download an app to book the event, particularly as it was a work event and the authorisation security would not work with out company system. I therefore had to download onto a personal rather than work device, technically breaching company policy. So I needed permission. Took a full day to sort and really took the fun out of it. Great for gigs and events etc but not sure the system is set up for professional work events.”

Helpful Report

Posted 4 months ago

Hi Lee, Thank you for your feedback. Our company does not block or restrict any email address when ordering tickets with Skiddle. This would mean the company has blocked our email address for the system therefore you hand difficulties with checking out. You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up if you have any further questions. Thanks MK Skiddle Customer Support Team

Posted 4 months ago

“Rubbish. I don’t want to download another app and pass on personal details just to buy a gig ticket…”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 4 months ago

“Within a few minutes of buying tickets I realised I had bought the wrong ones but, despite numerous attempts, I found no way to cancel them. Online purchases have a cooling off period, as far as I am aware, but it doesn’t seem to be available for these. Unless I get a refund, my money is wasted as I will not be using these tickets”

Helpful Report

Posted 4 months ago

Hi Justine, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I can see you have been in contact with the support team who have advised you of further options regarding your order. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 4 months ago

“Told to arrive 20mins early to be left standing still not on at 10 past the hour, finally on the ice at 20mins past the hour to be then told time up at 40mins past the hour! 20mins skating for such an expensive price! Boots r blunt and ice is not the best, and space for changing in and out of boots is definitely not big enough! Very poor experience for the monies paid! Definitely recommend booking M&Ds which is half the price and a much better experience.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 4 months ago

“I paid but can’t access the tickets and the email confirmation is not enough to get you in so will probably have to miss the show There’s no help it’s all those chat robots and it says you need adobe to download the tickets and that’s too expensive for me”

Helpful Report

Posted 4 months ago

Hi Anita, Thank you for leaving a review. Please give us a call or message us on Instagram and we'd be able to help you access your tickets. Have a lovely day! JM Skiddle Customer Support Team

Posted 4 months ago

“'Last few', 'selling fast', i simply don't believe this. Pretty sure there's some regulation breach going on by pressuring people.”

Helpful Report

Posted 4 months ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 4 months ago

“Kept taking me back to the same option that wasn't relevant”

Helpful Report

Posted 4 months ago

Hi Sarah, Thank you for leaving a review. Please outline which section this is referring to so we can look into this further. Have a lovely day! JM Skiddle Customer Support Team

Posted 4 months ago

“No disclosure that there was a £2 booking fee as part of the price, that on top of the mandatory "rapidscan" fee which infers you will be fast tracked at entry to the event. Absolutely vile business practise and I will avoid whenever possible.”

Helpful Report

Posted 4 months ago

Hi there, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. MK Skiddle Customer Support Team

Posted 4 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

skiddle Reviews