skiddle Reviews

Name: skiddle
Rating: 4.41

4.4 Rating 23,615 Reviews

90 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 23,615 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

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03333 01 01 01

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skiddle 5 star review on 13th April 2025

Tracey Hartley

skiddle 5 star review on 11th April 2025

250

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have trued to contact you about my ticket there are 2 things I need to know but cannot find any information anywhere that helps me!”

Helpful Report

Posted 11 months ago

Hi Rosemarie, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 11 months ago

“Considering I was pre registered and online at 9, I was not too impressed to still be paying full price!”

Helpful Report

Posted 11 months ago

Hi Andrew, Thank you for your feedback. Skiddle is a self-service platform and the event organisers determine the ticket pricing structure themselves. Due to this, ticket prices are subject to change as agreed upon purchase. In the circumstances that promoters run a promotion\offer\reduction on the price of tickets, we're unfortunately unable to issue a refund. MK Skiddle Customer Support Team

Posted 11 months ago

“Selected tickets, went to pay, kicked me back out to previous screen saying unavailable... then had to select a higher pay bracket.. same happened. NOt the bext of experiences”

Helpful Report

Posted 11 months ago

Hi Martin, Thank you for your feedback. Skiddle is a self-service platform and the event organisers determine the ticket pricing structure themselves. Due to this, ticket prices are subject to change as agreed upon purchase and Skiddle have no control over this. In the circumstances that promoters run a promotion\offer\reduction on the price of tickets, we're unfortunately unable to issue a refund. Ticket prices are set by the promoter, so any queries regarding this are to be taken up with them directly. MK Skiddle Customer Support Team

Posted 11 months ago

“It told me the seats I originally wanted were unavailable so had to book different seat for it then to show the original ones as available after purchase”

Helpful Report

Posted 11 months ago

Hey Amy, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 11 months ago

“The evening was great to hear young talented musicians. However the person who was “compering” the evening did not know how to read the audience. His stage presence was totally inappropriate, it was all about him and he took up far too much time in the microphone.”

Helpful Report

Posted 11 months ago

Hi Jane, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 11 months ago

“A lot of steps in the process to purchase a ticket, found it frustrating.”

Helpful Report

Posted 1 year ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 year ago

“Where do Skiddle get off charging a booking fee *and* a delivery fee, on a ticket that is sent to me digitally. Stop with all the endless added taxes and charges. It's cringe.”

Helpful Report

Posted 1 year ago

Hi James, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. JM Skiddle Customer Support Team

Posted 1 year ago

“Very expensive. I'm unable to print off my tickets. Too complicated. Other companies send me my ticket by email, instantly. I'll have to now visit a phone shop and see if they can retrieve my tickets.”

Helpful Report

Posted 1 year ago

Hi Ronald, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. I am sorry to hear you are unhappy with the amount you paid, Skiddle is purely the ticketing platform the event organiser decided to use to sell tickets through, they have therefore set the ticket prices, not us. You are able to access your PDF tickets directly from your email confirmation. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. IJ Skiddle Customer Support Team

Posted 1 year ago

“I was blocked in loop before being able to access the ticket shop, despite the message saying "Acces to shop" and couldnt have access to the tickets for half an hour after the opening time. By the time I got in, most of the tickets were already sold out. The process was however easy afterwards. Too much checkboxes / opt-in opt-out for marketing etc. in the end of the process.”

Helpful Report

Posted 1 year ago

Hey there, Thanks for your feedback and I'm sorry to hear about the situation you encountered on our site. The team were on hand during this on sale and no issues could be located, this may have been down to wifi connection or the browser you were using. Have a great time at the event! AH Skiddle Customer Support Team

Posted 1 year ago

“easy to follow but I think the booking fee is to high plus an additional 50p for a rapid ticket... what ever that is. That's an additional 3quid for a service for a local event. rip off”

Helpful Report

Posted 1 year ago

“Hate booking through Siddle as you keep adding on a bit more for yourselves . Order with fees was £4 more than ticket price then at checkout another bit was added on for no reason .Cost over £5 more than advertised price .Hopefully people will become wise to you like i have”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. AH Skiddle Customer Support Team

Posted 1 year ago

“Not very easy to find the information about the event and what is included, age limits etc, for Silverburn Galactic Carnival, none of this information is available”

Helpful Report

Posted 1 year ago

Hi Mark, Thank you for leaving a review. As Skiddle is simply just the ticketing platform for promoters to list tickets for their events, we rely on promoters to include all the necessary information about their events on our website. I recommend contacting the event organiser via their social media regarding this query. Have a great time at the event 🎉 AH Skiddle Customer Support Team

Posted 1 year ago

“Unable to access app to view tickets, no alternative ways to log in on app when it says error for no apparent reason.”

Helpful Report

Posted 1 year ago

Hi There, Thank you for leaving a review. You are able to access your PDF tickets directly from your email confirmation. If they are not appearing in your app then it will likely mean the email signed in to the account is not the same email linked to that ticket purchase. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. IJ Skiddle Customer Support Team

Posted 1 year ago

“Very terrible customer service and the security treats people like they are beggars . Why do people have to pay to keep their coats , you people should be nice”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LEB Skiddle Customer Support Team

Posted 1 year ago

“It would be helpful if you explained what the tier tickets were for”

Helpful Report

Posted 1 year ago

Hi, Skiddle is just the booking platform for event organisers to list their events on. All events are listed by the event organisers themselves and not Skiddle. If you require additional information Skiddle can help try to find this out for you if you contact Skiddle Customer Support. LEB Skiddle Customer Support

Posted 1 year ago

“Was an overall easy experience to book, but I dont understand why I had to pay so much of a booking fee on top of my 2 tickets. They were only £2 each and had to pay £1 on top plus 50p for service charge”

Helpful Report

Posted 1 year ago

Hi, Booking fees are charged simply because we pay the full face value of your ticket back to the event organiser. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. This includes overheads such as debit/credit card processing fees, VAT, customer services, call handling, account management, administration, website development, secure server costs and profit. Thanks, LEB

Posted 1 year ago

“Unnecessary data gathered for a single ticket purchase. An older relative found it so off-putting she couldn't purchase at all”

Helpful Report

Posted 1 year ago

Hello There, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first so I am sorry to hear you and your relative feel like this. Any data transferred through Skiddle is completely safe due to our secure server technology. We use 256-bit SSL 3 certificates (the highest available) with Extended Validation (EV) to ensure your ticket purchase and personal data is sent securely to our server. This level of security (which is the same as your online banking) ensures that nobody can intercept your valuable information. We hope you feel you are able to book through Skiddle in the future. Thanks, IJ Skiddle Customer Support Team

Posted 1 year ago

“Ordered the tickets. Put in my card details and was immediately logged out saying that I had taken too long. Husband then went onto the website to order again while I checked my banking app only to find the payment pending so it had gone through. Nearly ended up with 4 tickets. Very disappointing”

Helpful Report

Posted 1 year ago

Hi Sue, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 11 months ago

“I bought a land beyond refundable Friday ticket but can’t find out how to refund it”

Helpful Report

Posted 1 year ago

Hi Liam, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. I can however confirm that if you have purchased refund protection, you can find the answer to your question via https://www.skiddle.com/refund-protection-ticketplan.php LC Skiddle Customer Support Team

Posted 1 year ago

“cant believe you charge for sms .... and booking fee a little steep”

Helpful Report

Posted 1 year ago

Hi There, Thank you for leaving a review. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. CJ Skiddle Customer Support Team

Posted 1 year ago

skiddle is rated 4.4 based on 23,615 reviews