skiddle Reviews

Name: skiddle
Rating: 4.41

4.4 Rating 23,615 Reviews

90 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 23,615 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

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Phone:

03333 01 01 01

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skiddle 5 star review on 13th April 2025

Tracey Hartley

skiddle 5 star review on 11th April 2025

250

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cannot figure out how your website works to book tickets for the Pete Maclain talk at Stockport music story ?”

Helpful Report

Posted 4 months ago

Hi Kevin, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. CJ Skiddle Customer Support Team

Posted 4 months ago

“Aarcno you can”

Helpful Report

Posted 4 months ago

Hi (first name/ there), Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 4 months ago

“Kneecap never turned up, so so so disappointed.. At around 12 the MC guy announced that they mustn't be turning up?? Can I get a refund ? I bought 2 tickets for £29.00”

Helpful Report

Posted 4 months ago

Hi Tara, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. CJ Skiddle Customer Support Team

Posted 4 months ago

“no refund no refund”

Helpful Report

Posted 4 months ago

Hi Kelly, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. CJ Skiddle Customer Support Team

Posted 4 months ago

“Absolutely dreadful. Skiddle not recognised as a safe app. Those without IT prefer paper tickets.”

Helpful Report

Posted 4 months ago

Hi Rosemary, Thank you for your feedback. Skiddle is a self-service ticketing platform for event organisers to list and sell their tickets. Event organisers must opt-in for us to provide posted tickets. If this wasn't an option at checkout, then they have decided to purely stick with rapid scan. If you prefer a paper ticket, you can download the PDF version of your ticket via your email confirmation and then print. I hope this helps clarify! CJ Skiddle Customer Support Team

Posted 4 months ago

“An event I had booked tickets for has been cancelled by the organiser. The refund for the face value of the tickets has been processed, but they will only "credit" your Skittle account for the value of the booking fees. And that's only if you actually click a link in the refund email to claim them! Plus, you only have 12 months to spend said credit. I can understand if you wish to cancel the tickets yourself, but when the entire event is cancelled that is not my fault, so I don't see why I should be out of pocket by almost £10!”

Helpful Report

Posted 5 months ago

Hi There, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. Booking fees are non-refundable - this is across the board with all booking platforms. However, Skiddle are one of the only platforms offering booking fee credit on a future purchase and further information about this can be found within your automated refund email. CJ Skiddle Customer Support Team

Posted 4 months ago

“It took 8 attempts to get tickets as there was a problem with "security checks". Not checking my security, it was a problem everyone was having when trying to get tickets for a certain gig. I'm sure a lot of people would have just given up trying, which is a shame for the band. Very frustrating.”

Helpful Report

Posted 5 months ago

Hey Jane, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 4 months ago

“Complicated system not user freindly to simply book tickets”

Helpful Report

Posted 5 months ago

Hey Vivienne, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 4 months ago

“Paid £900 but no e mail confirming ticket purchase”

Helpful Report

Posted 5 months ago

Hi Dorothy, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, CJ Skiddle Customer Support Team

Posted 5 months ago

“Got kicked out 2 times in an hour I was home by 9 dancing in my bedroom when I should have been ripping the dance floor up”

Helpful Report

Posted 5 months ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 4 months ago

“An awful experience and I am shocked that Skiddle has a rating of 4.4 stars. I booked tickets for an outdoor 90s rave at the beginning of this year. This event date was changed and has since been cancelled. I applied for a refund on 5th August 2024 and it is now 16th November and no sign of my £100 refund! Afternoon several emails I am no further forward with this and I am not hopeful to receive this money back. A terrible experience where a company takes customers hard earned money in the blind of an eye. I would NOT recommend this company or any of the events that they support/advertise/organise. Only use this company if you are willing to throw your money away. A very unhappy customer!”

Helpful Report

Posted 5 months ago

Hi Leanne, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 4 months ago

“paying extra for a refund doesn’t cover you for an actual refund - t&c’s are very sneaky; not worth it.”

Helpful Report

Posted 5 months ago

Hi Olivia, Thank you for your feedback. Refund Protection is an opt-in service. When you opt in you agree that you have read the Refund Protection terms & conditions. https://www.skiddle.com/refund-protection-ticketplan.php After reading these terms and conditions, you then have the option to add the protection, or complete your order without. CJ Skiddle Customer Support Team

Posted 5 months ago

“Paid for ticket but never receive any confirmation email tried to get help from online chat there is no human the frustration is more than the joy because there is no tickets to go through today it’s my first time used this stupid website.!!!! Waste of time !!!!!”

Helpful Report

Posted 5 months ago

Hi There, Thank you for your feedback. Please be aware that Customer Support is only in the office Monday to Friday, 9am - 5pm. If you email custcare@skiddle.com we would be happy to locate your order and resend you your email confirmation. CJ Skiddle Customer Support Team

Posted 5 months ago

“Bought two tickets at £30.50 each then the woman who scanned them told us one had already been scanned.”

Helpful Report

Posted 5 months ago

Hi There, Thank you for your feedback. If you would like us to look into this for you, please email custcare@skiddle.com CJ Skiddle Customer Support Team

Posted 5 months ago

“I would like to ask if you premote the ASK for Angela campaign to protect guests”

Helpful Report

Posted 5 months ago

Hi Davie, Thank you for leaving a review. Skiddle is a self-service ticketing platform for event orgnsiers to list and sell their tickets. We do not run any of the events that are listed on our site, and so this query is best to be directly to the venues of events, rather than us. I hope this helps clarify! CJ Skiddle Customer Support Team

Posted 5 months ago

“Too many unnecessary questions just to buy some tickets”

Helpful Report

Posted 5 months ago

Hi Natalie, Thanks for your feedback. If you would like to expand on what you mean by your review, feel free to email custcare@skiddle.com and we can see what we can change in the future to make your booking experience with us as seamless as possible. Thanks, CJ Skiddle Customer Support Team

Posted 5 months ago

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Helpful Report

Posted 5 months ago

Hi there, Thank you for your feedback. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 4 months ago

“I hate Skiddle and if I had my way I would never use them ever. Had very bad experiences with them in the past. Unfortunately sometimes you just have to use them.😡”

Helpful Report

Posted 5 months ago

Hi Jon, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 5 months ago

“Early release tickets chucked me out then had to order first release”

Helpful Report

Posted 5 months ago

Hey Kalee, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 5 months ago

“Postponed the Lookalike event by one month, then cancelled it and 3 months later still no sign of a refund.”

Helpful Report

Posted 5 months ago

Hi Glen, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 5 months ago

skiddle is rated 4.4 based on 23,615 reviews