skiddle Reviews

Name: skiddle
Rating: 4.41

4.4 Rating 23,556 Reviews

91 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 23,556 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

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Phone:

03333 01 01 01

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skiddle 5 star review on 13th April 2025

Tracey Hartley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The experience was okay with the ticket being accessed via the app but i would have liked the choice of the keeping my ticket in one place via the Apple Wallet. Thank you”

Helpful Report

Posted 7 months ago

Hi There, Thanks for leaving a review. Adding tickets to your Apple Wallet is a feature here at Skiddle, here is the link on how to do this: https://help.skiddle.com/en/articles/5741891-how-to-download-ticket-s-to-your-apple-wallet We hope you enjoy the event! Thanks, MW Skiddle Customer Support

Posted 7 months ago

“Buying tickets for the lookalike festival is easy but getting any info about it is none existent, looking at the reviews of this year's past events are horrendous, extremely disorganised. Skiddle shouldn't be selling tickets for these events if they are that bad. Does anyone have any idea on how to get on lookalike Cornwall?”

Helpful Report

Posted 7 months ago

Hi, Skiddle is a self-service booking platform for event organisers to list their events on. You can contact us at custcare@skiddle.com where we can provide some contact information for the event organisers. Thanks, LEB Skiddle Customer Support

Posted 7 months ago

“I went on the waiting list for a ticket (was only allowed one per person). Got an email to say a ticket had become available but email expired in 20 mins and I didn’t see it for 30 mins so missed it. Ridiculous! Lucky more became available later, so could book 5 with no problem.”

Helpful Report

Posted 7 months ago

Hi, As the link is a one-time link if you click on this multiple times it will not work. If you have been unsuccessful in purchasing tickets through the waiting list we would recommend rejoining so if more tickets become available you may have a chance to repurchase. Thanks, LEB Skiddle Customer Support

Posted 7 months ago

“Easy to book but the booking fees for each ticket (event, camping and car parking for 3 people) are extortionate! Especially as you have to download and print the tickets yourself. Pity there's no other way to book.”

Helpful Report

Posted 7 months ago

Hi, Thank you for leaving a review. Glad you found our booking platform easy to use. Have a lovely day! / Have a great time at the event 🎉 LEB Skiddle Customer Support Team

Posted 7 months ago

“Got what I wanted”

Helpful Report

Posted 7 months ago

Hi, Thank you for leaving a review. Glad you got the tickets you wanted. Have a lovely day! / Have a great time at the event 🎉 LEB Skiddle Customer Support Team

Posted 7 months ago

“I bought 3 tickets 🎟 but then my friend asked me could I get his wife one so I had to go through it all again because I couldn't edit how many tickets 🎟 I wanted”

Helpful Report

Posted 7 months ago

Hi Billy, Thank you for leaving a review. Unfortunately, you can't edit the amount of tickets you have in an existing order. However, we would be open to looking into this in the future! CJ Skiddle Customer Support Team

Posted 7 months ago

“Not a bad experience, the queue was long however update of times given”

Helpful Report

Posted 7 months ago

Hi There, Thank you for leaving a review. Have a great time at the event 🎉 CJ Skiddle Customer Support Team

Posted 7 months ago

“It seemed more difficult to find tickets needed this year”

Helpful Report

Posted 7 months ago

Hey There, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, IJ Skiddle Customer Support Team

Posted 7 months ago

“Newark festival INDOORS !!! What’s that about Festival means outdoors grass and live music Acts amazing Drinks tent and beers good but …. Bought a bottle wine …. All I can say is £25 and undrinkable Asked to swop and manager threatened to have me chucked out !!! He said it’s a festival you won’t get good wine Very bizzare indeed And said no one else complaining Well as a 48 year old women I expect some reasonable drink at £25 Pinot Bulgarian 10.5% I believe made up label on extremely cheap wine Won’t return to Newark festival again”

Helpful Report

Posted 7 months ago

Hi Zoe, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. IJ Skiddle Customer Support Team

Posted 7 months ago

“Skiddle generally are very good but the last esperience that i had was not great. Took 3 attempts at closing the link and restarting again to advance to buy the tickets i wanted which meant that i lost out on the early bird prices”

Helpful Report

Posted 7 months ago

Hey Linda, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MW Skiddle Customer Support Team

Posted 7 months ago

“The experience was not great when it was time to purchase tickets it was throwing me back to the beginning and in the end I did not get my first preference”

Helpful Report

Posted 7 months ago

Hi Janine, Thank you for leaving a review. If you would like to provide more information in regards to your experience, please email custcare@skiddle.com where this can be raised further with the appropriate team. CJ Skiddle Customer Support Team

Posted 7 months ago

“Was in the queue for around 50 minutes when it said “you are nearly at the front of the queue” with a wait time of 0-2 minutes. I purchased a second release ticket as first release were sold out. I then went back on the site (0 waiting time) to purchase a second ticket for a friend and first release was now available therefore I paid more than I needed to as first release were still available.”

Helpful Report

Posted 8 months ago

Hi There, Thank you for leaving a review. When tickets are put in a customer's basket, they are reserved for 8 minutes, allowing the customer to purchase. The amount of tickets selected and taken off sale until purchasing is complete. If the customer does not make the purchase within the 8 minutes given, the tickets are re-released for others to buy. It is likely that when you went to purchase your tickets, the first release tickets were already in someone else's basket but they did not complete their transaction in the time it to you to complete yours. I hope this helps clarify. CJ Skiddle Customer Support Team

Posted 7 months ago

“After waiting in a room, for sale of tickets to start was 951 in queue, for early bird Reggaeland tickets. They had all sold when I got in to purchase. What is point of pre registering for tickets, then open to all on day of sale. You should have pre on general sale for customers who preregistered. Also, booking fee per ticket is high £40.40 for 4 tickets really.”

Helpful Report

Posted 8 months ago

Hi Beverley, Thank you for your feedback. Tickets for this event grow in demand each year due to the event's increasing popularity, I'm afraid we cannot control or limit signups for pre-release tickets. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. I hope this helps clarify! CJ Skiddle Customer Support Team

Posted 7 months ago

“Went to Reggae Land again this year with family and friends. We always enjoy the event but this year we were surprised to see the length of the queue to gain entry. Over an hour in the queue before we gained entry which is unacceptable, and inconvenient. Countless people jumping the queue who were clearly not VIP. Disappointed to see the shocking condition of the toilets, and that terrible odour of urine that could be smelt from yards away. This must be improved for 2025 onwards. Far too many people were there on Sunday. So much so, it was cramped tight packed like a cattle ground. The event now appears to be a money making event with little concern for health and safety. The weekend was very hot, I don't understand why drinks sold, especially water is not on ice. Please allow main artists to perform on the main stage, more large screens placed around the grounds, more food vendors, more security, and crowd control. It would be good to have a shuttle service to and from local hotels. Surely management and hotels can come to an agreement for this to take place. Lack of transport made it a nightmare getting a taxi or an Uber back to our hotel after the show. Waited by the roadside for over two hours before we were able to get transport back to the hotel. So many others were in the same position trying to get away. Closure of the road to one-way did not help. Hopefully, you take note of reviews and act upon concerns raised by us, Supporters of Reggae Land. Overall we had a good time and have since purchased tickets for 2025. All being well.”

Helpful Report

Posted 8 months ago

Hi Jennifer, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. CJ Skiddle Customer Support Team

Posted 7 months ago

“Took 3 attempts to set up account. If it wasn’t for the fact that I wanted the tickets I wouldn’t have bothered”

Helpful Report

Posted 8 months ago

Hey Ken, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MW Skiddle Customer Support Team

Posted 7 months ago

“not user friendly”

Helpful Report

Posted 8 months ago

Hey Daniela, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, IJ Skiddle Customer Support Team

Posted 8 months ago

“Preferred it if I could access the ticket immediately.”

Helpful Report

Posted 8 months ago

Hello Brian, In order to combat ticket touting and unauthorised duplication of tickets, you may notice that your Rapidscan barcodes have been suspended. This is done by the event organiser and not Skiddle. Skiddle are unable to release your tickets to you any sooner than the date and time stated under your order. Please check when your ticket(s) can be downloaded. This can be up to 1 day before the event. To check this, visit the 'tickets' tab on the app and click on your event. Alternatively, visit your order history on the Skiddle web page. IJ Skiddle Customer Support Team

Posted 8 months ago

“One has to be very quick”

Helpful Report

Posted 8 months ago

Hello There, Thank you for your feedback. You have 8 minutes to checkout and complete your purchase. This is a set time limit so that purchasing tickets is fair for all customers, and so tickets can be released if checkout is incomplete. We recommend creating a Skiddle account before purchasing, so that your details are saved and you don't exceed the time limit. IJ Skiddle Customer Support Team

Posted 8 months ago

“Simples. But I don't receive my tickets yet.”

Helpful Report

Posted 8 months ago

Hi Leandro, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. IJ Skiddle Customer Support Team

Posted 8 months ago

“Enjoyed most of music/performances but badly managed, no list of line up, not enough food vendors, water banned but unable to refill bottles once inside. Lack of info, nearly didn't go thought I might have been scammed. 5* for toilets clean & plenty of them plus staff very friendly.”

Helpful Report

Posted 8 months ago

Hi Kzip, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 8 months ago

skiddle is rated 4.4 based on 23,556 reviews