Name: skiddle
Rating: 4.41

“Accessing the ticket was needlessly complicated. The rest was fine.”

Posted 2 months ago

Hi, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. LEB Skiddle Customer Support Team

Posted 2 months ago

“I was unable to purchase tickets via this computer and I had to buy thenm via my phone”

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Posted 2 months ago

Hi, I'm not sure why your computer wouldn't allow you to book! Sorry to hear this! Thanks, LEB

Posted 2 months ago

“I put tickets in basket said I had 7 .ins to pay and within 30 seconds they were gone!! I was on exactly the same time as tickets released selected first release and then tickets gone and ended up on 3rd release?? This is third time this has happened every time in logged on and in basket and they are gone and end up paying more!!”

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Posted 2 months ago

Hi, You’re not given any time limit to select which tickets you want, but once you hit the checkout you’ll have 8 minutes to complete your information and card details. Thanks, LEB

Posted 2 months ago

“This is a scam. Don't trust this site or the people behind it. You can deposit money but not withdraw it. I tried getting my money back for over a week and my withdrawals are always denied. Do your research and hold onto your money. I'm inclined to believe that many of the reviews online are fake. The "financial manager" assigned to me was friendly and polite in the beginning and became rude, aggressive and used verbally abusive language in an attempt to intimidate me when I didn't comply with his directives. Don't trust these people. Get help from Madam Roberts ( roberts lee. 618. @. g'mail''com) WhatsApp (+1 (856) 549‑7469‬‬..) if you need to withdraw your money from them.”

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Posted 2 months ago

“Collect far too much unnecessary data. Charging an additional 50p for a ticket you print yourself is embarrassing”

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Posted 2 months ago

Hi, Booking fees are charged simply because we pay the full face value of your ticket back to the event organiser. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. This includes overheads such as debit/credit card processing fees, VAT, customer services, call handling, account management, administration, website development, secure server costs and profit. This is the second fee applied by Skiddle and covers the delivery of your order, either using the Royal Mail network or via our alternative options such as eTickets or RapidScan tickets. There is only ever one delivery charge applied per order. This typically ranges from 50p to £1.50. Thanks, LEB

Posted 2 months ago

“Can never change my password. Link never works”

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Posted 2 months ago

Hi There, Thank you for your feedback, I'm sorry to hear that your reset password link is not sending to your email address. This is because of some email domains having high security and not accepting our reset password email. This can be easily resolved by following the below steps: Please add noreply@skiddle.com as an email contact Head to this website link - Change the level of protection in the Junk Email Filter Set your Junk email settings to 'No Automatic Filtering' by following the link Go back to skiddle.com, press reset password and enter your email address Then if you like, you can change your Junk email settings back to what they previously were. This will ensure your reset password link sends through. Please check your inbox and your junk/spam. I hope this helps! Thanks, CJ Skiddle Customer Support Team

Posted 2 months ago

“Never known a site which can’t be used via mobile phone took me 52 minute for it work in the end on a laptop silly really people work ! Missed the early bird sale launch when Kompd dropping the secret code via email”

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Posted 3 months ago

Hi Annemarie, Thank you for your feedback. If you are still experiencing errors within the app, please forward any screenshots of error messages and a description of the error to custcare@skiddle.com and we can look into this for you. Thanks CJ Skiddle Customer Support Team

Posted 3 months ago

“I had a dreadful experience with an unscrupulous investment platform. After investing a significant amount of money and seeing profits accumulate, I attempted to withdraw my funds. To my dismay, the company demanded an additional payment before granting access to my earnings. Their inability to safeguard their clients’ investments and their poor customer service left me frustrated. Thankfully, Mrs. Bruce Nora stepped in at the perfect time and successfully helped me recover my lost funds. If you've been a victim of a scam or fraud, you might consider reaching out to her for assistance. Email: bruce nora 254 @ gmail . com WhatsApp: +1 (318) 319 4620”

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Posted 3 months ago

“Can't get in touch with them App crashes and won't accept details. Tried on website, same problem. Complete joke. Scammed out of money.”

Helpful Report

Posted 3 months ago

Hi, For any queries please email custcare@skiddle.com. Thanks, LEB

Posted 2 months ago

“Site was security checking for two days! Unreasonable surcharges too”

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Posted 3 months ago

Hi Karl, Thank you for taking the time to leave a review. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. I am unsure what you a referencing to in terms of the site security so I have sent you an email to the emil address you have on your order for further clarification. Thanks, LB Skiddle Customer Support

Posted 3 months ago

“Absolutely horrendous”

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Posted 3 months ago

Hey Ginevra, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, LB Skiddle Customer Support Team

Posted 3 months ago

“Skiddle sold tickets for wrong venue!”

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Posted 3 months ago

Hi Nadejda, I have sent you an email regarding this. We are working on this currently. Thanks, LB Skiddle Customer Support

Posted 3 months ago

“The page kept freezing or not re connecting so I ended up with several pending transactions not knowing what was going on”

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Posted 3 months ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 3 months ago

“I never got the tickets or a refund”

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Posted 3 months ago

Hi there, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 3 months ago

“boring all night gave it a few more hours and went somewhere else while we wait. went back still boring”

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Posted 3 months ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 3 months ago

“payed 40£ for portaloos.”

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Posted 3 months ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 3 months ago

“Biggest joke I’ve ever experienced. Boat turned up nearly 1.5 hours late, supposed to leave at 8:45pm, 10:35pm and we was still standing in the cold waiting, numerous people walked off and left, “biggest and best” boat party, absolute scam, DO NOT WASTE YOUR MONEY, organiser didn’t have a clue what he was doing, complete and utter chaos!”

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Posted 3 months ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 3 months ago

“LITERALLY SENT ME AN EMAIL THE DAY BEFORE OUR NYE PARTY, THAT IT WAS CANCELLED AND NO OTHER OPTIONS AVAILABLE! PLEASE CAN I ASK WHEN MY REFUND WILL BE PROCESSED????”

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Posted 3 months ago

Hi Victoria, Thank you for your feedback. Skiddle is a self-service website for event organisers to list and sell their tickets on. The event organisers themselves can cancel their event. We do have a really comprehensive website, but as Skiddle is a self-service ticket agent, we do rely on the event organisers to inform us of event changes. I can see your refund has been processed, this will be reflected in your account in 3-5 working days. If you need our assistance please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). MK Skiddle Customer Support Team

Posted 3 months ago

“LITERALLY SENT ME AN EMAIL THE DAY BEFORE OUR NYE PARTY, THAT IT WAS RESCHEDULED AND NO OTHER OPTIONS AVAILABLE, SO NOW WE FLEW ALL THE WAY FROM ACROSS THE WORLD AND ARE LEFT THE NIGHT BEFORE WITH NO NYE PLANS!!!!!! AND NO WAY TO CONTACT COMPANY FOR HELP IF YOU ARE FROM OUT OF UK!!!”

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Posted 3 months ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I can see your refund for this order has been processed. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 3 months ago

“He wasn't a singer at all. People was almost fall asleep and I was one of them. Very poor facilities specially the Chairs are so uncomfortable and limited. I had bag pain , couldn't sit and as a result I left very early.”

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Posted 3 months ago

Hi Fauzia, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 3 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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