Name: skiddle
Rating: 4.41

“Reason for rating was couldn't get into my pre booked tickets and then was told couldn't get them”

Posted 5 months ago

Hi Jeanette, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. IJ Skiddle Customer Support Team

Posted 5 months ago

“In general easy to use, on the page set up for these tickets there was an issue that I had to put in a club name before it would let me proceed, not a huge issue I just made a club name up”

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Posted 5 months ago

Hey Andrew, Thank you for taking the time to leave your feedback. I am slightly unsure as to what you are referring to. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, IJ Skiddle Customer Support Team

Posted 5 months ago

“The demand for the event I was trying to book appeared to cause some issues. Two failed attempts to pay with PayPal (resulting in blank page, unsuccessful order and temporary hold on funds), third attempt worked using ApplePay. Luckily I was still able to get the tickets despite the delay in placing the order. Generally, a good experience apart from the technical issues.”

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Posted 5 months ago

Hello Paul, Thank you for getting in touch. Skiddle did not have any reported issues during onsale. I will pass on the feedback. Apologies for any inconvenience caused. IJ Skiddle Customer Support

Posted 5 months ago

“It was annoying having to join something else jyst to buy theatre tickets, I hate having to give all the information again but once started the process seems ok”

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Posted 5 months ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 5 months ago

“Easy enough to book. BUT I need to be able to print the tickets. I'm seriously not happy with them being unavailable for printing. Every time I open the tickets it won't allow me to print? Wouldn't be happy using this again. Have had no choice this time, but will look for other ways of booking for future.”

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Posted 5 months ago

Hi Mrs Damaris, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 5 months ago

“1 st attempt failed , had to phone to confirm the transaction had not been processed. 3nd attempt worked.”

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Posted 5 months ago

Hey Fred, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 5 months ago

“I’ve tried 5 times to butyvBooguetown festival tickets & get to ticket page press tickets nothing does not load ??”

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Posted 5 months ago

Hi Jojo, Thank you for leaving a review. Please ensure you are on a strong network and allow the process to complete. If there is any problems please get in contact so we can see how we can help. Have a lovely day! JM Skiddle Customer Support Team

Posted 5 months ago

“Greg day ed”

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Posted 5 months ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 5 months ago

“You have my money give me the tickets to print I don't want to have to wait until April 12”

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Posted 5 months ago

Hi, When tickets are available to download is decided by the event organisers to stop people selling tickets on. Thanks, LEB

Posted 5 months ago

“Yea can't wait for the event”

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Posted 5 months ago

Hi, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LEB Skiddle Customer Support Team

Posted 5 months ago

“Yeah it's not bad just hope the bar codes appear soon”

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Posted 5 months ago

Hi, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. LEB Skiddle Customer Support Team

Posted 5 months ago

“Found it difficult.had to open app before I could get a ticket.”

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Posted 5 months ago

Hi, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. LEB Skiddle Customer Support Team

Posted 5 months ago

“Too much like a Rave! Us oldies want 80’s 90’s pop…”

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Posted 6 months ago

Hi, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. LEB Skiddle Customer Support Team

Posted 6 months ago

“Booking experience was good but realise I booked a gig on a Thursday night thought it was for Saturday and no way to get a refund. Quite disappointed to be honest, other than that everything was ok.”

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Posted 6 months ago

Hi Deborah, Thank you for leaving a review. We are glad you have had a positive booking experience with Skiddle! I have sent an email to the email address we have on your account to try and get this resolved for you. Have a lovely day! MK Skiddle Customer Support Team

Posted 6 months ago

“Tickets purchased quickly and easily, however, I have difficulty understanding the prices. I bought 11 tickets all for the same event but in 3 separate transactions. Each advertised at £8.00. I know there is some booking fee however, the first 2 cost £8.80 each, then a set of 8, followed by a single ticket as others joined my party. The overall cost works out at £8.95 each for the 11 tickets ??”

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Posted 6 months ago

Hi Sandra, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. MK Skiddle Customer Support Team

Posted 6 months ago

“Paypal checkout is a little confusing.”

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Posted 6 months ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 6 months ago

“Had to do it a few times before payment was taken. Then i thought i paid to many times”

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Posted 6 months ago

Hey Shirley, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 6 months ago

“i am sure older people like myself will find it difficult. I dont have a printer and cant understand the rest. it cost me 34.75 and I dont have any tickets yet. I called at MCC for tickets and told you will have to do it online, which is easier said than done for some of us.”

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Posted 6 months ago

Hi There, Thank you for leaving a review. I have attached one of our FAQs below on how to download your tickets. You do not have to print them off after downloading, you can keep the PDF version of the ticket on your phone and show it at the event 😊 How to download the PDF version of your ticket(s) - https://bit.ly/3u6fxpR Have a lovely day! CJ Skiddle Customer Support Team

Posted 6 months ago

“I wanted to book tickets for a Coventry gig today the 5 October. But had to go to log in then could not find gig for two days as reailto has changed owners finally found it yesterday after a friend dent me link . Ian Richardson”

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Posted 6 months ago

Hey lan, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 6 months ago

“Disappointed to be charged extra to get the ticket via an app which I need to download only to have access to a printable version on the email. What's wrong with just sending the QR code via the email. What a joke!”

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Posted 6 months ago

Hi there, Thank you for your feedback. You are charged 50p-£1.50 per order for your RapidScan E-ticket. This covers the overheads incurred by dispatching the order or providing the scanning technology used to produce and validate your ticket quickly and efficiently at the event. There are two ways of accessing your tickets. You can download the app, where ther barcodes of your tickets will automatically show, or you can download your tickets as PDFs from your confirmation email. You do not have to print the PDFs. As long as you barcodes are fully visible to be scanned, you will be granted entry. LB Skiddle Customer Support

Posted 6 months ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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