skiddle Reviews

Name: skiddle
Rating: 4.41

4.4 Rating 23,504 Reviews

91 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 23,504 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

Visit Website

Phone:

03333 01 01 01

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skiddle 5 star review on 13th April 2025

Tracey Hartley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Too much messing to findout ticket not to materialise till December, did not want to have to download app”

Helpful Report

Posted 5 months ago

Hi Trevor, Thank you for leaving a review. The event organiser gets to choose when tickets are released. This is to avoid duplication and touting. Once the tickets have been released, all you need to do is click on 'Download tickets as PDF' on your confirmation email. Thanks, LB Skiddle Customer Support

Posted 5 months ago

“Don’t understand why I got charged a 0.75p delivery fee when the tickets are e-tickets”

Helpful Report

Posted 5 months ago

Hi, It covers providing the scanning technology used to produce and validate your ticket quickly and efficiently at the event. As you can appreciate without charging a fee we, unfortunately, wouldn't be able to operate. Thanks, LEB

Posted 5 months ago

“The booking process forces you to agree to sign up to marketing emails rather than otping out so currently break GDPR legislation”

Helpful Report

Posted 5 months ago

Hi, As Skiddle is making a sale and marketing will be related to similar events, this isn't a breach of GDPR. If you don't want to receive this marketing please feel free to opt out at the checkout. Thanks, LEB

Posted 5 months ago

“Not had my tickets”

Helpful Report

Posted 5 months ago

Hi, If you have not received your email confirmation please contact custcare@skiddle.com so we can get this resent for you. Thanks, LEB

Posted 5 months ago

“i haven’t been sent the email with my tickets on. not chuffed”

Helpful Report

Posted 6 months ago

Hi, If you have not received your email confirmation please contact us at custcare@skiddle.com so we can get this resent for you. Thanks, LEB

Posted 6 months ago

“Makes you download an app and forces you to make an account just to get one ticket what a joke”

Helpful Report

Posted 6 months ago

Hi There, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. CJ Skiddle Customer Support Team

Posted 6 months ago

“Too complicated and have to get another app to get tickets.”

Helpful Report

Posted 6 months ago

Hi There, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You do not need to download the app. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. IJ Skiddle Customer Support Team

Posted 6 months ago

“It didn't seem a bad system until I tried to work out if I had printed the tickets correctly. It isn't obvious if I have printed one of each or one twice.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your feedback. If you have purchased two of the exact same ticket types for the exact same event, you PDFs will look similar, though by looking at the barcode number, you will be able to see if the tickets are different. LB Skiddle Customer Support Team

Posted 6 months ago

“Offered tickets with no problems and happy. Obviously unsurprisingly didn’t mention other places / sites to get cheaper tickets. Also doesn’t mention you have to download proof of purchase (was hoping to be posted a physical ticket) to be able to present at the door when required. Not bad but not good in my opinion for whatever it’s worth ✌️”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your feedback. I am not sure if you have purchased these tickets through a separate link, but Skiddle will not advertise cheaper tickets elsewhere, as we are our own ticket retailer. If you had found cheaper tickets elsewhere, then I would've advised purchasing from elsewhere. Skiddle does not set the price of the tickets, this is done by the event organiser. In your confirmation email, it is stated: 'Please note: this email receipt is NOT valid for entry. Scroll down for tickets' You have to access the barcode of your ticket for it to be scanned upon entry. Your confirmation email explains how to access your tickets. The delivery method of the tickets is chosen by the event organiser and is typically now RapidScan E-tickets. Upon checkout, you confirmed the delivery method of the tickets. LB Skiddle Customer Support Team

Posted 6 months ago

“Completely average and underwhelming”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, LB Skiddle Customer Support Team

Posted 6 months ago

“Complicated and not enough time to fill details”

Helpful Report

Posted 6 months ago

Hi Christine, Thank you for leaving a review. Skiddle has a timed checkout of 8 minutes. Timed checkouts are common amongst ticketing websites, so that tickets reserved for customers who don't complete the checkout are released back on sale. This ensures that all customers are given an equal opportunity to purchase tickets. We recommend having your card details nearby or saved on your device when purchasing. Alternatively, you can create a Skiddle account in advance and your details are pre saved. Thanks, LB Skiddle Customer Support Team

Posted 6 months ago

“It was easy to buy the tickets but a real pain to get them...I don't have a printer, why can't they just send the tickets by post or to your phone without having to tell them your life history and get there app. Will only use again if there is absolutely no other option. Poor”

Helpful Report

Posted 6 months ago

Hi Julie, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. LB Skiddle Customer Support Team

Posted 6 months ago

“I don’t like that you have to download an app to ge the tickets and that more personal detail was requested even when details are available by Apple Pay”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. LB Skiddle Customer Support Team

Posted 6 months ago

“I wasn’t able to find where to remove rapid scan payment after paying a high booking fee I didn’t appreciate another fee!”

Helpful Report

Posted 6 months ago

Hi Nicola, Thank you for leaving a review. Booking fees are charged simply because we pay the full face value of your ticket back to the event organiser. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. This includes overheads such as debit/credit card processing fees, VAT, customer services, call handling, account management, administration, website development, secure server costs and profit. The RapidScan fee covers the overheads incurred by dispatching the order or providing the scanning technology used to produce and validate your ticket quickly and efficiently at the event. As you can appreciate without charging a fee we, unfortunately, wouldn't be able to operate. However, we can understand that you'd like to pay as little as you can for your event tickets so we always aim to keep our fees to a minimum. LB Skiddle Customer Support

Posted 6 months ago

“Tickets took an hour and a half to be sent to my inbox so don't buy last minute.”

Helpful Report

Posted 6 months ago

Hi, Sorry about this. Email confirmations are normally sent straightaway. Thanks, LEB

Posted 6 months ago

“Booking was easy enough, but being stung with a nearly £50 booking fee plus a handling fee is outrageous.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. MK Skiddle Customer Support Team

Posted 6 months ago

“Skiddle may in fact be the now only booking system on-line but it all seems geared at 'smartphone connectivity Which I simply don't like or have ?”

Helpful Report

Posted 6 months ago

Hey Dr Nicholas, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 6 months ago

“I don't like using apps, trying to print off at home was difficult, I suppose it was made that way? Don't like having to print off lots of coulour along with the ticket, which in reality is just advertising.”

Helpful Report

Posted 6 months ago

Hi Jim, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 6 months ago

“Always a problem signing in. Multiple attempts and password changes. So annoying.”

Helpful Report

Posted 6 months ago

Hi There, Thank you for leaving a review. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 6 months ago

“I tried to order two tickets for a Peter Bruntnell gig. Having got through every step, I pressed 'Pay', only to be told that because I'd been inactive for eight minutes I was timed out and would have to start again. Absolute nonsense - there wa no delay at all.”

Helpful Report

Posted 7 months ago

Hi Michael, Thank you for leaving a review. Sorry for the 8 minutes, it's in place to stop bots from getting through as a safety precaution. Have a lovely day! JM Skiddle Customer Support Team

Posted 7 months ago

skiddle is rated 4.4 based on 23,504 reviews