skiddle Reviews

Name: skiddle
Rating: 4.41

4.4 Rating 23,504 Reviews

91 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 23,504 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

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Phone:

03333 01 01 01

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skiddle 5 star review on 13th April 2025

Tracey Hartley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got kicked out for questioning the dj which I find disgusting”

Helpful Report

Posted 1 month ago

Hi There, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. IJ Skiddle Customer Support Team

Posted 1 month ago

“Made me take my bag of when I was there resulting in it being stolen”

Helpful Report

Posted 1 month ago

Hi Lucas, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. IJ Skiddle Customer Support Team

Posted 1 month ago

“No reply to problems getting access to the app”

Helpful Report

Posted 1 month ago

Hi Janet, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 1 month ago

“Selling tickets seems incidental to harvesting your data. Why did I need to supply my phone number, my email address, and my gender (wtf?) to buy a ticket? Also tries to shove you onto their app (doubtless to gather more data) and make the non-app option inconvenient (e.g. only releasing pdf tickets for download the evening before the event). Really unfortunate that events I want to attend are using this scam vendor, but hey ho.”

Helpful Report

Posted 1 month ago

Hi There, Thank you for your feedback. We have brought in this feature to help event organisers collect guest information if they need to get in touch with you. Event organisers may still use this for a multitude of reasons, for example: to contact the person attending the event who may not be the named account holder the ticket is purchased under. In order to combat ticket touting and unauthorised duplication of tickets, you may notice that your Rapidscan barcodes have been suspended. This is done by the event organiser and not Skiddle. Skiddle are unable to release your tickets to you any sooner than the date and time stated under your order. Please check when your ticket(s) can be downloaded. This can be up to 1 day before the event. To check this, visit the 'tickets' tab on the app and click on your event. You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. MK Skiddle Customer Support

Posted 1 month ago

“Cancelled my ticket with no explanation! Event is now sold out, out of order.”

Helpful Report

Posted 1 month ago

Hi Ash, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 1 month ago

“Paid so I could refund if needed. Wouldn't let me get refund.”

Helpful Report

Posted 1 month ago

Hi Sean, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 1 month ago

“where is my ticket”

Helpful Report

Posted 1 month ago

Hi Maggie, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, MK Skiddle Customer Support Team

Posted 1 month ago

“Scan pricing! Was £30 when I started and when I had finished it had gone up to £51 Dynamic scamming!!!”

Helpful Report

Posted 1 month ago

Hi Jason, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. This includes overheads such as debit/credit card processing fees, VAT, customer services, call handling, account management, administration, website development, secure server costs, and profit. Delivery/processing fee: This is the second fee applied by Skiddle and covers the delivery of your order, either using the Royal Mail network or via our alternative options such as eTickets or RapidScan tickets. There is only ever one delivery charge applied per order. This typically ranges from 50p to £1.50. The delivery/processing fee is displayed at all times of the checkout. As you can appreciate without charging a fee we, unfortunately, wouldn't be able to operate. However, we can understand that you'd like to pay as little as you can for your event tickets so we always aim to keep our fees to a minimum. Have a lovely day! MK Skiddle Customer Support

Posted 1 month ago

“Wasn’t even an event, just 1 person there. Went to the priv party upstairs and got on the decks there instead”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback. It seems your review is referring to an event rather than your experience using our booking platform. If you would like to leave a review of an event you attended, you can do so on the Skiddle listing. Please just head to the event on Skiddle and leave your feedback on the ‘reviews’ tab. By leaving a review on the listing, the promoter can gather feedback on their events as this review platform is purely for how you found your booking experience. We would really appreciate it if you could amend your review to let us know how you found using Skiddle as a booking platform. MK Skiddle Customer Support Team

Posted 1 month ago

“rotten, I cannoit fathom how to get ticket on my phone , had to take photo of the download and my reciept. it better be enough to get in the door. just post paper tickets, computers are a poison.”

Helpful Report

Posted 1 month ago

Hi Ewan, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 1 month ago

“The website won’t let you log in so it forces you to download their app which is infuriating in itself but even more annoying when you realise that the app you’ve been forced to use is also rubbish. Companies should just use Eventbrite.”

Helpful Report

Posted 1 month ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 month ago

“Chaotic, very difficult to use and was put in a waiting room that never moved on. Just by chance I got a ticket on the second release”

Helpful Report

Posted 2 months ago

Hi Isobel, Thank you for taking the time to share your experience with us. I’m really sorry to hear about the chaotic process you encountered while trying to secure your tickets. It sounds incredibly frustrating to be stuck in a waiting room without any progress. Your feedback is valuable, and we understand how important a smooth experience is during ticket sales. We'll ensure your comments are shared with the team to help us improve the system for future events. If there’s anything else you’d like to discuss or suggest, please feel free to reach out. Best wishes, JM Skiddle Customer Support Team

Posted 2 months ago

“Buying tickets was ok but why do I need to set up and account and why do I need an app. Send me the tickets and I'll print them out or let me put them in my apple wallet. Really poor, just another way to get my details that you 100% dont need.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your feedback regarding the ticket purchasing process. You don't need to download the app or set up an account with us. We just suggest this to speed up any processes. Tickets are accessible to put in your Apple wallet or to be printed via the PDF, which you can download via your confirmation email. If you have any further suggestions or concerns, please feel free to reach out. We're here to help! Take care, JM Skiddle Customer Support Team

Posted 2 months ago

“Went straight onto the link for pre-sale for a Cloonee ticket at Binks yard, and none of the options were available aside from ‘release 3’. Presumed it was a very popular event and they had already sold, so purchased it. Refreshed the page after I’d paid and it said Release 1 / Release 2 tickets were available to buy. Very very disappointed.”

Helpful Report

Posted 2 months ago

Hi Marcus, Thank you for taking the time to share your experience with us. I’m really sorry to hear about the confusion with the ticket releases and the disappointment you felt after purchasing. It can be incredibly frustrating to see options appear after you’ve made a choice. Your feedback is important, and we truly understand how this impacts your experience. Unfortunately, the availability of tickets is managed by the event organisers, and we rely on their settings for each sale. We appreciate your feedback, and it will certainly be passed on to help improve our service. If there's anything else you'd like to discuss or any suggestions you have, please don’t hesitate to reach out. Wishing you a better experience in the future! JM Skiddle Customer Support Team

Posted 2 months ago

“When I logged on there was no VIP option, just standard tickets. This wrongly gave the impression that there was no VIP, so standard tickets were bought. 30 minutes later, they turned up on the landing page. Very first world problem, I know, but irritating that we can’t get a refund for tickets, and having to buy VIP on top.”

Helpful Report

Posted 2 months ago

Hi Callum, Thank you for sharing your feedback with us. I’m really sorry to hear about the confusion with the VIP option not being visible when you first logged in. We understand how frustrating that must have been, especially when it leads to unplanned purchases. Your concerns about the refund process are noted, and we will definitely take your insights on board as we strive to improve our platform. These ticket selections have been put on by the event organisers and unfortunately we cannot control them. If you have any additional feedback or suggestions, please don't hesitate to reach out. Wishing you a great day! JM Skiddle Customer Support Team

Posted 2 months ago

“Stated a general queue would open at 3:45 opened far earlier. Was told the general queue would be randomised but those with earlier queue times from society releases were allowed onto the booking page without having to queue. Thousand of people skipped the queue.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for sharing your thoughts with us. I’m really sorry to hear about your experience with the queue times and the frustration of noticing that earlier queue users were allowed on without having to wait. We understand how disappointing it is when things don’t go as expected, especially when it feels unfair. Your feedback is valuable, and we will certainly look into this to ensure a better experience for all in the future. Please don’t hesitate to reach out with any more feedback or concerns you might have. Wishing you a great day! JM Skiddle Customer Support Team

Posted 2 months ago

“Long waits and too many people able to use sport codes who are not part of sports societies!”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to leave a review. I’m really sorry to hear about the long waits and the issue with the sport codes. We understand how frustrating this can be when there are too many people trying to access the same resources. Your feedback is really important to us, and we are constantly looking for ways to improve the experience for all users. If you have any more details to share or further suggestions, feel free to reach out to us directly. Wishing you a lovely day! JM Skiddle Customer Support Team

Posted 2 months ago

“I didn’t receive my ticket”

Helpful Report

Posted 2 months ago

Hi Navnet, Thank you for leaving a review. Please get in contact so we can get these tickets to you. Have a lovely day! JM Skiddle Customer Support Team

Posted 2 months ago

“Completely useless system.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for leaving a review. I apologise for your experience, so we can better out systems please expand on this for us. Please drop us an email so we can move forward with this. Have a lovely day! JM Skiddle Customer Support Team

Posted 2 months ago

“All other booking platforms hold your ticket choice for a couple of minutes once you have clicked the buy button and added them to the basket. Having queued from the second the booking line opened, I selected the first avaliabke tickets (Third release) and clicked to buy them, I received a message saying they were no longer avalaible, I then added the fourth release and the same thing happened, and the same for the fith release. In the end I had to buy the sixth release, I found the process to be stressful and unfair.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your review. I'm sorry to hear about the frustration you experienced with our ticketing process. We know how important securing tickets can be and understand the stress it can cause when things don’t go as planned. Your feedback is valuable, and we'll take it into account as we work on improving our system. If you have any further insights you'd like to share, please feel free to get in touch with us directly. Wishing you a lovely day! JM Skiddle Customer Support Team

Posted 2 months ago

skiddle is rated 4.4 based on 23,504 reviews