skiddle Reviews

Name: skiddle
Rating: 4.41

4.4 Rating 23,504 Reviews

91 %

of reviewers recommend skiddle

Company Reviews

Metrics

Info

4.4

Based on 23,504 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About skiddle:

Primary ticket agency and events guide

Visit Website

Phone:

03333 01 01 01

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skiddle 5 star review on 13th April 2025

Tracey Hartley

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ticket buying process was actually fine, it was more the after experience. The email with the ticket was sooo wordy and it was very hard to find my ticket. I was hoping I'd just be able to download the ticket but I had to get the app. On top of that, i paid for the whatsapp confirmation... again, I thought this would have my ticket but instead it was just a confirmation of my purchase... that side of the experience I would say was very poor”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback. There are many different ways in which you are able to access your tickets. You can locate your order using our handy order finder tool in which you have the ability to resend your confirmation email (https://bit.ly/3WmjLTr). From this email, you can download your tickets as a PDF. Downloading your tickets: https://bit.ly/3WKrGJY You are also able to log into the app to access your tickets in your order history, or via skiddle.com/orders. MK Skiddle Customer Support Team

Posted 1 month ago

“The queue for logging on to this event was ridiculous as waiting 25 minutes to purchase a ticket is unexceptionable . Juvvy need to spread the ticket purchasing as the site kept crashing! Also juvvy need to inform on how many tickets are going on sale as there were alot of disappointed teenagers where parents struggled for a ticket !”

Helpful Report

Posted 1 month ago

Hey Louise, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 month ago

“Wasn't the easiest site to navigate to get the tickets I needed”

Helpful Report

Posted 1 month ago

Hey Matthew, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, AB Skiddle Customer Support Team

Posted 1 month ago

“It was very stressful trying to complete the purchase. I tried 4 times? on different bank cards. Each time a message came up your session has time out in red.I went back into your site and started again this time I secured a ticket .I did feel upset and anxious because I did not know it could be a scam because I did put OPT codes from the banks and also put in my 3 secure numbers from the cards🤔”

Helpful Report

Posted 1 month ago

Hi Joy, Thank you for your feedback. You have 8 minutes to checkout and complete your purchase. This is a set time limit so that purchasing tickets is fair for all customers, and so tickets can be released if checkout is incomplete. You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. We recommend creating a Skiddle account before purchasing, so that your details are saved and you don't exceed the time limit. Have a lovely day! AB Skiddle Customer Support Team

Posted 1 month ago

“Web site not user friendly”

Helpful Report

Posted 1 month ago

Hey Stephen, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 month ago

“Very bitty kept kicking me out of system but quick in giving email confirmation”

Helpful Report

Posted 1 month ago

Hey there, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 month ago

“Had to book two lots of tickets as the limit is 8 and I needed 9”

Helpful Report

Posted 1 month ago

Hello Angela, Thank you for your feedback. Setting ticket amount limits is set by the event organisers when listing their events with Skiddle. Your feedback will be passed on for consideration. Kind regards, IJ Skiddle Customer Support Team

Posted 1 month ago

“Tried to get tickets without creating an account, wasn't possible, just a bit sick of entering my details all the time for anything on the internet”

Helpful Report

Posted 1 month ago

Hello There, Thanks for getting in touch. It is possible to check out without creating an account, it is not a necessity. When checking out, there is the option to log in/sign up, or check out as a guest. Skiddle is a secure site and asks only for details due to security purposes and to allow the successful transaction. Kind regards, IJ Skiddle Customer Support Team

Posted 1 month ago

“Over £7 booking fee is a joke x”

Helpful Report

Posted 1 month ago

Hi Ellie, Thank you for your feedback. A booking fee is added per ticket and is calculated as a percentage of the face value. It's always displayed before you add any tickets to your basket. The booking fee is the margin that Skiddle applies in order to cover the cost of providing a secure ticketing service. MK Skiddle Customer Support Team

Posted 1 month ago

“The notification that my tickets were being held for me until 4:36 pm on 2/18 arrived in my mailbox AFTER 4:36 pm UK time so it seemed worthless but I was able to get tix through the venue website before they sold out and if it wasn't for your notification I woukd never have known they were even on sale yet. So it sort of worked.”

Helpful Report

Posted 1 month ago

Hey Richard, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 month ago

“I have found other sites easier. It took me ages to find my tickets.”

Helpful Report

Posted 1 month ago

Hey Helen, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 month ago

“It's not easy to find information on events to find tickets. I put the venue in search and nothing came up....”

Helpful Report

Posted 1 month ago

Hey Caron, Thank you for taking the time to leave your feedback. Here at Skiddle, we always aim to put our customers first. Can you elaborate on your feedback, and give suggestions on how we can improve? You can forward on your feedback via our ChatBot at help.skiddle.com and a member of the team will pick this up. Thanks, MK Skiddle Customer Support Team

Posted 1 month ago

“Long winded but once an account set up it was ok. But ticket not current until December 2025 makes it awkward and do kiddle inform us that our tickets are live?”

Helpful Report

Posted 2 months ago

Hi Joyce, Thank you for leaving a review. I can see this is the first time you have reached out to Skiddle. Our review platform is for leaving a review of your experience rather than stating queries. In order to assist you with a specific query, please contact customer support directly with your order details. We are available via phone, email and chat bot (help.skiddle.com). If you need our assistance during the weekend when our offices are closed, our most common queries can be found via help.skiddle.com. MK Skiddle Customer Support Team

Posted 1 month ago

“Difficult to navigate”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your feedback! I'm sorry to hear that you found the app difficult to navigate. We’re always looking for ways to enhance the user experience and your comments will help us in our ongoing improvements. We appreciate your patience and hope you’ll give it another try soon! Best, JM Skiddle Customer Support Team

Posted 2 months ago

“Unfortunately this time the payment process was hard work. Tried PayPal and Apple Pay but your system kept falling over. By the time it finally worked I missed out on the early bird tickets so it’s cost me more.”

Helpful Report

Posted 2 months ago

Hi Paul, Thank you for sharing your experience with us. I’m really sorry to hear that you had trouble with the payment process this time around. We strive to make payments as seamless as possible, and it's disappointing to hear that it didn’t work out for you. Your feedback is valuable, and we’ll certainly look into the issues you faced. We hope to provide you with a smoother experience next time! Best regards, JM Skiddle Customer Support Team

Posted 2 months ago

“First time using Skiddle, told of £1.50 booking fee at start of process, however, booking and handling fee amounted to £7.50, not being honest at start of process I find wrong, all costs should be transparent at start.”

Helpful Report

Posted 2 months ago

Hi Derek, Thank you for taking the time to share your thoughts. I’m sorry to hear that the booking and handling fees were not as clear as you expected. We agree that transparency is crucial, and we’re constantly working to improve our communication around costs. Your feedback will be taken into consideration as we strive to enhance our process. We appreciate your understanding and hope to provide a better experience next time! Best, JM Skiddle Customer Support Team

Posted 2 months ago

“reasonably acceptable. better than other ticket issuing/ buying sites. Thank you. Keep it easy ...”

Helpful Report

Posted 2 months ago

Hi Sara, Thank you for your review! I’m glad to hear you found us reasonably acceptable and appreciate your comparison to other ticket sites. We always aim to keep the process easy and user-friendly, and your feedback encourages us to continue doing just that. Hope you have a great time at your event! Best, JM Skiddle Customer Support Team

Posted 2 months ago

“Very strate forward to use”

Helpful Report

Posted 2 months ago

Hi, Thank you for leaving a review. Glad you found our booking platform easy to use. Have a lovely day! / Have a great time at the event 🎉 LEB Skiddle Customer Support Team

Posted 2 months ago

“I am disappointed that having been on the mailing list to get tickets last night before general sale this morning, I could have got the seats I wanted (front row circle) if I had waited till today?”

Helpful Report

Posted 2 months ago

Hi, Thank you for your feedback. Here at Skiddle, we always aim to put our customers first so I am keen to get this resolved for you. I have sent an email to the email address we have on your account to try and get this resolved for you. I look forward to hearing from you, LEB Skiddle Customer Support Team

Posted 2 months ago

“Pain in A** to set up, back and forth with website, email, app, back again, etc… also the search on the website returns apparently random results to very specific searches”

Helpful Report

Posted 2 months ago

Hi, Sorry to hear you had problems setting up your account. Customer Support are always here to help if you need. Thanks, LEB Skiddle Customer Support

Posted 2 months ago

skiddle is rated 4.4 based on 23,504 reviews